# SmartServ Reviews **Vendor:** SmartServ **Category:** [Marketing Strategy Agencies](https://www.g2.com/categories/marketing-strategy) **Average Rating:** 4.7/5.0 **Total Reviews:** 10 ## About SmartServ Power your entire home service business with an affordable & easy to use field service enablement software and mobile app. With SmartServ, you can manage, connect, and automate business processes across your service organization. We believe that any service company deserves the best when it comes to delighting customers. Scheduling, booking jobs & running other business functions with SmartServ couldn't be any easier. Simply drag, drop, and stay on top of every call. In fact, service companies grow their revenue by 20%, on average, in their first 6 months on SmartServ. ## SmartServ Pros & Cons **What users like:** - Users praise the **responsive customer support** of SmartServ, appreciating quick answers and assistance within defined SLAs. (1 reviews) - Users value the **ease of use** of SmartServ, appreciating its clean interface and quick implementation process. (1 reviews) - Users find SmartServ's **easy implementation** process quick and efficient, enhancing their overall experience with the platform. (1 reviews) - Users appreciate the **smooth integrations** of SmartServ, enhancing their experience with a clean interface and responsive support. (1 reviews) - Users appreciate the **clean interface and easy navigation** of SmartServ, enhancing their overall experience seamlessly. (1 reviews) ## SmartServ Reviews ### 1. A useful tool to automate internal business processess **Rating:** 4.5/5.0 stars **Reviewed by:** Vaseem S. | Lead, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about SmartServ?** It has got a good and clean interface which allows to navigate through the available options along with integration to other platforms. Also, the customer support is very responsive in answering the qeuries within the defined SLA's. Implementation is not time consuming at all. **What do you dislike about SmartServ?** Not that I can recollect at top of my head but a 24*7 human support on customer service should be helpful. I mean talking to a human at any time is better. But, the available window that they have is also sufficient. **What problems is SmartServ solving and how is that benefiting you?** Elimination of lot of manual tasks and digitalizing them has been the biggest benefit. Also, the customer invoices/tracking has become faster and also there is no need to keep a huge stack of papers on the desk. ### 2. Best trade specific solutions provider out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Omansh K. | Trainee Decision Scientist - 3, Mid-Market (51-1000 emp.) **Reviewed Date:** September 04, 2023 **What do you like best about SmartServ?** Recently, non-desk space had no good solution provider when it comes to their own field but this is solved by SmartServ **What do you dislike about SmartServ?** A new initiative so hard it is hard to criticoze upon **What problems is SmartServ solving and how is that benefiting you?** It has been helping us build our new product from scratch ### 3. Opinion 2021 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2021 **What do you like best about SmartServ?** Ease of use and ease of navigation around the complex avenues ("for lack of a better term") of a transaction; customer support is exceptional; software team is on top of adapting to the changes and needs of our company as well as the changes and needs precipitated by the changing times.... **What do you dislike about SmartServ?** Absolutely nothing - customer support does not allow any problems to occur - so any issues or roadblocks are immediately, and I mean, IMMEDIATELY - fixed..... Hence, there are absolutely no complaints even to guess, create or anything - it's is just not possible - again, everything gets fixed before anything, everything can even have the chance to become a problem..... **Recommendations to others considering SmartServ:** buy it **What problems is SmartServ solving and how is that benefiting you?** Consistent payments are processed when they once were no as well as once getting lost; customers were getting free work. Now tickets are getting paid, invoices getting created and paid. Order has been restored to my office accounting We are keeping track of everything for accounting and, ultimately, our taxes. SmartServ serves as an excellent tool to maintain records with major accounting software..... In our case, it is Quickbooks ### 4. SmartServ Review **Rating:** 5.0/5.0 stars **Reviewed by:** Craig M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2021 **What do you like best about SmartServ?** The program is very easy to use while encompassing all aspects of requirements to make life more organized and efficient. Additionally I have never worked with a more pleasant and helpful staff in all my years. Accommodating and the willingness to assist. **What do you dislike about SmartServ?** That I never was introduced to SmartServ earlier **Recommendations to others considering SmartServ:** I highly recommend anyone and everyone to use the SmartServ platform. It is efficient, easy to use, puts all your data and requirements in one handy area while tracking hours, estimates, invoices and syncing with accounting. It has saved me thousands of dollars a month from using old antiquated methods. **What problems is SmartServ solving and how is that benefiting you?** Scheduling is much better. Hour tracking for Payroll, database of entire customers can be accessed by staff with authorization without having to go pull papers from a file cabinet, quoting and estimating is easier but additionally tracks any and all previous work and quotes provided. Basically it has taken what would have taken 2-3 full time people running around doing manual tasks and put it in one place for all to see. VERY EFFICIENT! ### 5. Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony V. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2019 **What do you like best about SmartServ?** The learning curve has been minimal, and it is packed with useful features. SmartServ is constantly evolving, and eagerly request feedback for improvements. The availability for free support/training has been excellent. **What do you dislike about SmartServ?** I wish our schedule could sink with our google calendar. **Recommendations to others considering SmartServ:** Don’t procrastinate, just get it in your employees hands, and roll with it. **What problems is SmartServ solving and how is that benefiting you?** We are becoming more efficient in the field, and getting our customers invoices/estimates out faster. We are also eliminating paper, and have all customer information and transactions readily available. ### 6. Lots of updates **Rating:** 3.0/5.0 stars **Reviewed by:** Jared D. | HVAC service technician , Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2019 **What do you like best about SmartServ?** Keeps records of past jobs. Can reference what was all completed during previous jobs. Can also see the numbers that were saved on checklists on the equipment that was serviced. **What do you dislike about SmartServ?** Lots of updates and changes. Layouts will change with most updates. System does not work well at all when not in cell/internet coverage. Lots of loading time as well. **Recommendations to others considering SmartServ:** Not recommended to those who dont have consistant internet. Recommend checking all available applications on the market first. **What problems is SmartServ solving and how is that benefiting you?** Consistent servicing and past history. No longer need to reference old paperwork. ### 7. 2 months in so far so good **Rating:** 5.0/5.0 stars **Reviewed by:** Adam M. | Owner/operator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2019 **What do you like best about SmartServ?** #1 pro has to be the customer service. I have emailed with issues and had a call back in less then 5 minutes a couple different times. That is priceless. Working with them has been easy and the communication is great. In fact I just sent an email to my contact and had a response in the last 5 minutes. It's 8pm!! **What do you dislike about SmartServ?** The only real issue I have had is there is a language barrier. This has caused me to have to ask reps to repeat themselves numerous times but they have grace **Recommendations to others considering SmartServ:** As a small business I definitely recommend giving SmartServ a shot. The value here is awesome. I demoed numerous systems and this one checked more boxes on my list then any other and was more affordable over the next few yrs then most of the competition. **What problems is SmartServ solving and how is that benefiting you?** I have been using SmartServ for two months now and it is greatly improving my ability to track Service tickets and differentiate between service and install and the other facets of my business. I would suggest SmartServ to other small businesses as they have been great to work with thus for. ### 8. SmartServ Conversion **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle M. | Office Manager / CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about SmartServ?** The support at SmartServ has been great! **What do you dislike about SmartServ?** The layout of the invoices; also wish that it would show on screen that the customer is a Service Maintenance Agreement customer - it shows the ! however it would be nice if when pulling up the customer they would be a different color for the different plans - this will help us to know immediately that they are a maintenance customer, as well as the technicians in the field. **Recommendations to others considering SmartServ:** I feel that it is very user friendly. The support has been awesome. Anytime we've had an issue, question, concern, etc. they have been right there to assist us whether it be a phone call, email, or a screen sharing session. Yaashi Jain has been our go to person, and she has been wonderful! She is very helpful and is great to work with. **What problems is SmartServ solving and how is that benefiting you?** We are working to revise the layout of the invoice. We had some syncing issues in the beginning with SmartServ and QuickBooks, and we have worked those all out. They are constantly updating and improving the program. SmartServ always takes our suggestions into consideration as well! ### 9. Easy to use product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about SmartServ?** Very easy to find any materials entered into the program and schedule appointments **What do you dislike about SmartServ?** That you have to wait until the following day for invoicing to be transported into Quickbooks, not instant **What problems is SmartServ solving and how is that benefiting you?** Techs have to submit invoices in order to get the next ### 10. Owner **Rating:** 5.0/5.0 stars **Reviewed by:** David B. | Owner, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2019 **What do you like best about SmartServ?** Job, client, and employee tracking. Navigation **What do you dislike about SmartServ?** I have no complaints today the team is always proactive **What problems is SmartServ solving and how is that benefiting you?** Listed above ## SmartServ Discussions - [How do you use Smartserv?](https://www.g2.com/discussions/how-do-you-use-smartserv) - [Is SmartServ product based company?](https://www.g2.com/discussions/is-smartserv-product-based-company) - [What are the elements of SmartServ?](https://www.g2.com/discussions/what-are-the-elements-of-smartserv) - [What does SmartServ do?](https://www.g2.com/discussions/what-does-smartserv-do) - [View SmartServ pricing details and edition comparison](https://www.g2.com/products/smartserv/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+11%3A07%3A36+-0500&secure%5Bsession_id%5D=b92fd0a9-545d-4a7d-a1b4-92c5befb5e0c&secure%5Btoken%5D=decf82deaa82352a7b0f1df4fedbfa32558d25432150dc1882076989a629aaa7&format=llm_user) ## SmartServ Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top SmartServ Alternatives - [KlientBoost](https://www.g2.com/products/klientboost/reviews) - 4.8/5.0 (396 reviews) - [memoryBlue](https://www.g2.com/products/memoryblue/reviews) - 4.6/5.0 (306 reviews) - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.8/5.0 (252 reviews)