--- title: SmarterTrack Reviews meta\_title: 'SmarterTrack Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how SmarterTrack works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 10 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### SmarterTrack Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find SmarterTrack to be **easy to use** , with a clean interface and intuitive navigation for customer management. [(3 mentions)](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1758336&qs=pros-and-cons#reviews) Users appreciate the **efficient customer support** provided by SmarterTrack, thanks to its robust features and survey capability. [(1 mentions)](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1984359&qs=pros-and-cons#reviews) Users appreciate the **easy access** of SmarterTrack, highlighting its clean interface and centralized dashboard for convenience. [(1 mentions)](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1758362&qs=pros-and-cons#reviews) Users find the **easy implementation** of SmarterTrack to be intuitive and user-friendly, enhancing their experience. [(1 mentions)](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=2008045&qs=pros-and-cons#reviews) Users value the **easy integrations** of SmarterTrack, enhancing customer support and reducing operational costs effectively. [(1 mentions)](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1984361&qs=pros-and-cons#reviews) Users report occasional **time delays** in message delivery during live chat, impacting response times and overall experience. [(2 mentions)](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1758375&qs=pros-and-cons#reviews) Users feel that SmarterTrack has **integration issues** that hinder connectivity with essential third-party software and systems. [(1 mentions)](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=2008057&qs=pros-and-cons#reviews) Users report **messaging issues** in SmarterTrack that lead to delayed responses, impacting effective communication. [(1 mentions)](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1758348&qs=pros-and-cons#reviews) Users find SmarterTrack lacking in **missing features** , such as better integrations and mobile app functionality. [(1 mentions)](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=2008055&qs=pros-and-cons#reviews) ### Top Pros or Advantages of SmarterTrack ##### 1. Ease of Use Users find SmarterTrack to be **easy to use** , with a clean interface and intuitive navigation for customer management. [ See 3 mentions ](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1758336&qs=pros-and-cons#reviews) See Related User Reviews ![Fernando F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fernando F.") FF Fernando F. Small-Business (50 or fewer emp.) 4.0/5 "A" What do you like about SmarterTrack? SmarterTrack is easy to use, implement, and very intuitive. ![ashton w.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ashton w.") AW ashton w. Mid-Market (51-1000 emp.) 5.0/5 "most easy to work with" What do you like about SmarterTrack? How like this application never has issues and neevr crashes when beig used ##### 2. Customer Support Users appreciate the **efficient customer support** provided by SmarterTrack, thanks to its robust features and survey capability. [ See 1 mentions ](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1984359&qs=pros-and-cons#reviews) See Related User Reviews ![krishna t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "krishna t.") KT krishna t. Mid-Market (51-1000 emp.) 4.5/5 "good for CS" What do you like about SmarterTrack? All its featues like like email intergration, ticket management etc makes easy to provide supports to custumer. We can easily create surveys to evalua ##### 3. Easy Access Users appreciate the **easy access** of SmarterTrack, highlighting its clean interface and centralized dashboard for convenience. [ See 1 mentions ](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1758362&qs=pros-and-cons#reviews) See Related User Reviews KC Kemp C. Mid-Market (51-1000 emp.) 4.5/5 "Truely efficient for Customer support management!" What do you like about SmarterTrack? I have been using this tool for around a year and I genuinely say it has been the best tool for customer management . I find its user interface very c ##### 4. Easy Implementation Users find the **easy implementation** of SmarterTrack to be intuitive and user-friendly, enhancing their experience. [ See 1 mentions ](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=2008045&qs=pros-and-cons#reviews) See Related User Reviews ![Fernando F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fernando F.") FF Fernando F. Small-Business (50 or fewer emp.) 4.0/5 "A" What do you like about SmarterTrack? SmarterTrack is easy to use, implement, and very intuitive. ##### 5. Easy Integrations Users value the **easy integrations** of SmarterTrack, enhancing customer support and reducing operational costs effectively. [ See 1 mentions ](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1984361&qs=pros-and-cons#reviews) See Related User Reviews ![krishna t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "krishna t.") KT krishna t. Mid-Market (51-1000 emp.) 4.5/5 "good for CS" What do you like about SmarterTrack? All its featues like like email intergration, ticket management etc makes easy to provide supports to custumer. We can easily create surveys to evalua ### Top Cons or Disadvantages of SmarterTrack ##### 1. Time Delays Users report occasional **time delays** in message delivery during live chat, impacting response times and overall experience. [ See 2 mentions ](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1758375&qs=pros-and-cons#reviews) See Related User Reviews ![krishna t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "krishna t.") KT krishna t. Mid-Market (51-1000 emp.) 4.5/5 "good for CS" What do you dislike about SmarterTrack? As of now haven't got any such things but some time message delivery got delayed during live chat. KC Kemp C. Mid-Market (51-1000 emp.) 4.5/5 "Truely efficient for Customer support management!" What do you dislike about SmarterTrack? I find that sometimes there are problems with the live chat medium and cause delayed response other than that I find no issue. ##### 2. Integration Issues Users feel that SmarterTrack has **integration issues** that hinder connectivity with essential third-party software and systems. [ See 1 mentions ](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=2008057&qs=pros-and-cons#reviews) See Related User Reviews ![Fernando F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fernando F.") FF Fernando F. Small-Business (50 or fewer emp.) 4.0/5 "A" What do you dislike about SmarterTrack? While very capable, Smartertrack needs some additional features to bring it up to a level I feel it would be excellent. In needs better integration wi ##### 3. Messaging Issues Users report **messaging issues** in SmarterTrack that lead to delayed responses, impacting effective communication. [ See 1 mentions ](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=1758348&qs=pros-and-cons#reviews) See Related User Reviews KC Kemp C. Mid-Market (51-1000 emp.) 4.5/5 "Truely efficient for Customer support management!" What do you dislike about SmarterTrack? I find that sometimes there are problems with the live chat medium and cause delayed response other than that I find no issue. ##### 4. Missing Features Users find SmarterTrack lacking in **missing features** , such as better integrations and mobile app functionality. [ See 1 mentions ](https://www.g2.com/products/smartertrack/reviews?filters%5Bsentiment_snippet%5D=2008055&qs=pros-and-cons#reviews) See Related User Reviews ![Fernando F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fernando F.") FF Fernando F. Small-Business (50 or fewer emp.) 4.0/5 "A" What do you dislike about SmarterTrack? While very capable, Smartertrack needs some additional features to bring it up to a level I feel it would be excellent. In needs better integration wi ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,833) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/smartertrack/competitors/alternatives) ![krishna t.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "krishna t.") KT krishna t. Cluster Accountant Mid-Market (51-1000 emp.) 12/2/2024 "good for CS" 4.5/5 What do you like best about SmarterTrack? All its featues like like email intergration, ticket management etc makes easy to provide supports to custumer. We can easily create surveys to evaluate the quality of service given by our representative. Overall its reduce support cost. Review collected by and hosted on G2.com. What do you dislike about SmarterTrack? As of now haven't got any such things but some time message delivery got delayed during live chat. Review collected by and hosted on G2.com. What problems is SmarterTrack solving and how is that benefiting you? Its reducing our overall support cost with enhanced customer support system. its email integrating and automated ticketing made our life easier. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite ![Fernando F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fernando F.") FF Fernando F. CEO / Consultant Information Technology and Services Small-Business (50 or fewer emp.) 1/7/2025 "A" 4/5 What do you like best about SmarterTrack? SmarterTrack is easy to use, implement, and very intuitive. Review collected by and hosted on G2.com. What do you dislike about SmarterTrack? While very capable, Smartertrack needs some additional features to bring it up to a level I feel it would be excellent. In needs better integration with other software like pbx systems like 3CX and other. A mobile app that allows for the direct connectingand use on tabless and mobile phones and devices, and new and better templates for use and styles. Review collected by and hosted on G2.com. What problems is SmarterTrack solving and how is that benefiting you? I used it to setup and run our help desk and ticketing system Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KC Kemp C. Customer support executive Mid-Market (51-1000 emp.) 10/7/2024 "Truely efficient for Customer support management!" 4.5/5 What do you like best about SmarterTrack? I have been using this tool for around a year and I genuinely say it has been the best tool for customer management . I find its user interface very clean and optimised. The dashboard is easy to go through and has central operation type . Review collected by and hosted on G2.com. What do you dislike about SmarterTrack? I find that sometimes there are problems with the live chat medium and cause delayed response other than that I find no issue. Review collected by and hosted on G2.com. What problems is SmarterTrack solving and how is that benefiting you? It manages our our customer support channels in our all different management including budgeting , marketing and sales team. It has helped us in achieving the target retention rate of clients and that significantly revenue of our company that's a great sign for a tool sonwe have decided to go with it fornfurther as well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![ashton w.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ashton w.") AW ashton w. customer service agent Mid-Market (51-1000 emp.) 11/11/2024 "most easy to work with" 5/5 What do you like best about SmarterTrack? How like this application never has issues and neevr crashes when beig used Review collected by and hosted on G2.com. What do you dislike about SmarterTrack? I like everything about it theres nithinbg i dont like Review collected by and hosted on G2.com. What problems is SmarterTrack solving and how is that benefiting you? anytime i need apassword rest or need to trouble shoot error on my cumpter Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Limuel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Limuel O.") LO Limuel O. Associate Unit Manager Small-Business (50 or fewer emp.) 11/1/2021 "Easy to use software tool" 5/5 What do you like best about SmarterTrack? I like the live chat to customer services Review collected by and hosted on G2.com. What do you dislike about SmarterTrack? messages have very slow updates, and audio has glitches Review collected by and hosted on G2.com. Recommendations to others considering SmarterTrack: I Will recommend bigger companies that have a higher volume of application Review collected by and hosted on G2.com. What problems is SmarterTrack solving and how is that benefiting you? Low price cost and good for long term Investment Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 1/11/2022 "Was a Good simple helpdesk" 2.5/5 What do you like best about SmarterTrack? It worked as exepected, on premise options were available Review collected by and hosted on G2.com. What do you dislike about SmarterTrack? Currently comparing it with others options available in market It was good until arrival of new products , i used till 11.5 i did not upgrade it to next major version because it was terrible , i do not know the current state , i moved to another solution Review collected by and hosted on G2.com. What problems is SmarterTrack solving and how is that benefiting you? Mainyl ticking , call tracking Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ryan K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan K.") RK Ryan K. Systems Administrator Mid-Market (51-1000 emp.) 2/27/2020 "SmarterTrack" 3.5/5 What do you like best about SmarterTrack? The interface is not bad. Easy to look at and to find your current and old tickets. Review collected by and hosted on G2.com. What do you dislike about SmarterTrack? Can't find certain audit controls like logging in and logging out. Administrators can't log a person out if that person forgets. Review collected by and hosted on G2.com. Recommendations to others considering SmarterTrack: I think there are other vendors that offer more for their services but SmarterTrack is good for the price compared to others. Review collected by and hosted on G2.com. What problems is SmarterTrack solving and how is that benefiting you? We use SmarterTrack to resolve computer issues within our company. It is nice that you can email straight from the system to the user. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ulises A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ulises A.") UA Ulises A. Analista de sistema Small-Business (50 or fewer emp.) 8/16/2019 "SmarterTrack provides real-time customer support" 4/5 What do you like best about SmarterTrack? SmarterTrack is an elegant application to communicate with customers, has an impeccable interface and with an incredibly easy-to-use self-service portal to handle the flow of incidents we receive daily. The most important thing is that it is not necessary to be a programmer to customize the platform, since all the functions are really documented so that only the steps should be followed. Review collected by and hosted on G2.com. What do you dislike about SmarterTrack? The live chat service has drawbacks, because its message updates are very slow and sometimes messages are not even sent. Sometimes, it produces errors when adjusting images, so I must refresh the page and send the message again. Review collected by and hosted on G2.com. Recommendations to others considering SmarterTrack: I recommend SmarterTrack to companies that have a high volume of applications. For us, this service portal has had a key effect on our customer service, as it has allowed us to address the number of requests we receive daily with ease. Review collected by and hosted on G2.com. What problems is SmarterTrack solving and how is that benefiting you? SmarterTrack is our client communication tool. It is currently implemented in all departments of the organization where I work. Through this service we track tickets from customers, suppliers or support agents of other departments. Previously, incident requests were handled through an internal portal of the organization, but the number of requests made the portal services fail. Review collected by and hosted on G2.com. Show More 8/19/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 1/31/2019 "Does what we need it do, good uptime." 3.5/5 What do you like best about SmarterTrack? The analytics are good. We're a small organization so a lot of the features for brands etc, don't mean anything to us. Review collected by and hosted on G2.com. What do you dislike about SmarterTrack? The configuration interface seems poorly organized; I always have to click around for a while to find the setting I'm looking for. Review collected by and hosted on G2.com. Recommendations to others considering SmarterTrack: It can be tedious to navigate to all the different places you have to go for different tasks in the Management Interface. Would be nice to have a shortcut panel or something for common tasks so that when I want to change the text automatically included in every message to announce a webinar or new support materials you don't have to bang around trying to remember where the setting is. Gosh, even a single-page "cheat sheet" of where common settings are located would be great. Review collected by and hosted on G2.com. What problems is SmarterTrack solving and how is that benefiting you? SmarterTrack tracks incoming customer support requests. It has helped us identify areas of opportunity to improve functionality, interface and/or customer training and documentation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Karan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karan S.") KS Karan S. Senior Software Developer Mid-Market (51-1000 emp.) 9/18/2018 "My Review on Smarter Track (Helpdesk Softeare)" 4.5/5 What do you like best about SmarterTrack? Smarter Track is a helpdesk support tool that helps to track customer problems and issues. It basically connect with customers through Email - ticketing, VoIP and live chats. Its a great product as it reduce the number of employee required to deal with customer issues. It provide two variants- On premises and Hosted service. Businesses as per their productivity and strength can choose plans. Review collected by and hosted on G2.com. What do you dislike about SmarterTrack? On premises plans are costly. Moreover all the management like software, hardware, security, network has to handle by the employee. Review collected by and hosted on G2.com. What problems is SmarterTrack solving and how is that benefiting you? We have used this product in order to provide relevant, fast and reliable solution to our customers. Product is worth to manage all your helpdesk tasks. Review collected by and hosted on G2.com. 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