What do you dislike about SiteLock?
I agreed to a 12 month subscription 5 months ago with SiteLock due to my hosting service not being able to connect them properly to my Managed WordPress website.
Ok, no problems. So I want to transfer the subscription from one site to another as the old site was killed for a new site after 5 months of use. Ok, no problem another 7 months to go.
NOPE I have to sign for another 12 months of service. I asked why, they said it is in their term, of service that a new site is a new service. I reviewed the term of service with them on the phone and it is not stated that a transfer of domains starts a whole new service, not even covered. So I am forced to agree to another 12 months illegally breaking their term of service with me. That to me is a major breach of ethics for a security company. I can not trust that if a digital breach occurred I that I can trust their terms of the agreement for their liability.
On top of that, I see I have to request 30 days prior to the contract ending that I wish to terminate the contract before renewal. I said, OK start the new 12 months and I am officially declaring that we will not renew. I was told I could not do that as it has to be 30 days prior. (Me venting - Not 365 or 29 days, 30 days exactly prior). I pointed out to the manager that she does not even know her terms of agreement twice and that I was not pleased at all. I would probably stay with them if they honored their agreements.
This company has a decent product but they are unethical. I do not recommend you using them because of this.
11. Term, Termination and Automatic Renewal.
(a) Term. The term of this Agreement shall commence upon the execution of the Registration Form (“Activation Date”) and, unless earlier terminated as provided herein, shall continue for twelve (12) months (“Initial Term”). The Initial Term and each Renewal Term shall automatically renew for addition twelve (12) month periods (each, a “Renewal Term,” Renewal Terms and the Initial Term shall be generically referred to each as an “Annual Term” and collectively as the “Subscription Term”) unless either party gives the other notice of non-renewal Thirty (30) days prior to the expiration of the then-current Annual Term (“Non-Renewal”). The pricing shall not increase during an Annual Term; however, SiteLock may increase the pricing applicable to any Renewal Term by providing Customer notice of the same prior to such renewal.
(b) Termination of Service. Customer agrees that subscription-based Services can only be
terminated by Customer pursuant to Section 12 (Cancellation).elow. Upon termination Customer agrees to stop using the Services, and to pay all monies owed to SiteLock, if any. Customer agrees that SiteLock can terminate this Agreement at any time with or without cause, if SiteLock has reason to believe that Customer is violating the Agreement in any way, or if the applicable Service is permanently discontinued, subject to Section 16 (Refund).elow. After termination or expiration of the Subscription Term, the provisions of this Agreement that ought to survive termination, shall survive.
12. Cancellation. Cancellation..... Review collected by and hosted on G2.com.
