The G2 on Simplify360

Simplify360 Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of Simplify360, effectively managing multiple accounts and interactions effortlessly. (12 mentions)

Users love the unified inbox of Simplify360, which simplifies management of social media interactions across multiple channels. (5 mentions)

Users benefit from automation in Simplify360, streamlining responses and enhancing social media management efficiency. (4 mentions)

Users love the centralized management of Simplify360, streamlining social media interactions and improving overall efficiency. (4 mentions)

Users find Simplify360 to be a user-friendly tool that streamlines social media interactions and enhances customer service. (4 mentions)

Users value the powerful analytics of Simplify360, enabling insightful measurement of social media interactions and strategies. (3 mentions)

Users find the complex setup and interface of Simplify360 challenging, requiring a steep learning curve for effective use. (3 mentions)

Users find the difficult setup process of Simplify360 to be complex and challenging, especially for integration and widgets. (2 mentions)

Users experience a steep learning curve with Simplify360, making initial usage somewhat challenging before mastering the system. (2 mentions)

Users find the limited customization options in Simplify360 hinder their ability to tailor the tool effectively. (2 mentions)

Users find Simplify360's interface not intuitive, leading to a steep learning curve and challenges in configuration. (2 mentions)

Users find that it can be expensive to use Simplify360 due to its comprehensive suite of tools. (1 mentions)

Users feel that Simplify360 requires interface and user experience improvements for a more intuitive and efficient platform. (1 mentions)

Top Pros or Advantages of Simplify360

1. Ease of Use

Users love the ease of use of Simplify360, effectively managing multiple accounts and interactions effortlessly.

See 12 mentions

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Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you like about Simplify360?

I like how it brings all customer communications into one place and automates tasks for better efficiency.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you like about Simplify360?

It is very user friendly and allows me to manage mulltiple accounts and interactions in one place which I love!

2. Social Media Management

Users love the unified inbox of Simplify360, which simplifies management of social media interactions across multiple channels.

See 5 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you like about Simplify360?

It is very user friendly and allows me to manage mulltiple accounts and interactions in one place which I love!

3. Automation

Users benefit from automation in Simplify360, streamlining responses and enhancing social media management efficiency.

See 4 mentions

See Related User Reviews

Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you like about Simplify360?

I like how it brings all customer communications into one place and automates tasks for better efficiency.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

4. Centralized Management

Users love the centralized management of Simplify360, streamlining social media interactions and improving overall efficiency.

See 4 mentions

See Related User Reviews

Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you like about Simplify360?

I like how it brings all customer communications into one place and automates tasks for better efficiency.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you like about Simplify360?

It is very user friendly and allows me to manage mulltiple accounts and interactions in one place which I love!

5. Helpful

Users find Simplify360 to be a user-friendly tool that streamlines social media interactions and enhances customer service.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Easy to use customer review software"

What do you like about Simplify360?

Super easiy to measure and analyze social interactions and make them monetisable, it's also a ne stop solution for test management and automation and

6. Analytics

Users value the powerful analytics of Simplify360, enabling insightful measurement of social media interactions and strategies.

See 3 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you like about Simplify360?

Simplify360 brings all your social media interactions into one place. You can manage and filter comments, messages, and mentions from different channe

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you like about Simplify360?

I love that the support team is very responsive when problems aries. And I love that the reporting and analytics features give me insights into how we

Top Cons or Disadvantages of Simplify360

1. Complexity

Users find the complex setup and interface of Simplify360 challenging, requiring a steep learning curve for effective use.

See 3 mentions

See Related User Reviews

Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you dislike about Simplify360?

it can be bit complex to set up initially

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"yes"

What do you dislike about Simplify360?

Complexity in User Interface: Some users find the interface to be complex and not very intuitive, requiring a steep learning curve.

2. Difficult Setup

Users find the difficult setup process of Simplify360 to be complex and challenging, especially for integration and widgets.

See 2 mentions

See Related User Reviews

Sandeep L.

Mid-Market (51-1000 emp.)

5.0/5

"Great Tool for Customer Service"

What do you dislike about Simplify360?

it can be bit complex to set up initially

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you dislike about Simplify360?

I think it would be great to have a greater degree of integration. Additionally, configuring a new widget or even an existing one can be too difficult

3. Learning Curve

Users experience a steep learning curve with Simplify360, making initial usage somewhat challenging before mastering the system.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"yes"

What do you dislike about Simplify360?

Complexity in User Interface: Some users find the interface to be complex and not very intuitive, requiring a steep learning curve.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Makes things for me and my team easy!"

What do you dislike about Simplify360?

I found that there was a bit of a leanring curve to start but then I got the hang of the system fairly quickly.

4. Limited Customization

Users find the limited customization options in Simplify360 hinder their ability to tailor the tool effectively.

See 2 mentions

See Related User Reviews

Shadab S.

Mid-Market (51-1000 emp.)

5.0/5

"Best Tool in Industry for Online Repution Manger (Social Media)"

What do you dislike about Simplify360?

It provide less Customization in the tool, there should be more customization option

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you dislike about Simplify360?

I think it would be great to have a greater degree of integration. Additionally, configuring a new widget or even an existing one can be too difficult

5. Not Intuitive

Users find Simplify360's interface not intuitive, leading to a steep learning curve and challenges in configuration.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"yes"

What do you dislike about Simplify360?

Complexity in User Interface: Some users find the interface to be complex and not very intuitive, requiring a steep learning curve.

Anna W.

Small-Business (50 or fewer emp.)

5.0/5

"Good for collecting data from many different social platforms in one place"

What do you dislike about Simplify360?

I think it would be great to have a greater degree of integration. Additionally, configuring a new widget or even an existing one can be too difficult

6. Expensive

Users find that it can be expensive to use Simplify360 due to its comprehensive suite of tools.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Improved customer engagement"

What do you dislike about Simplify360?

One of the main downsides is costs. It can be expensive if you're considering the comprehensive suite of tools Simplify360 offers. Other minor drawbac

7. Improvement Needed

Users feel that Simplify360 requires interface and user experience improvements for a more intuitive and efficient platform.

See 1 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"The most complete customer experience platform."

What do you dislike about Simplify360?

Customer surveys under review management can be improved.

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Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/18/2023

"Good Social Listening Tool"

3.5/5

What do you like best about Simplify360?

Tool set-up is both quick and straightforward, allowing for rapid deployment without complex configuration or discovery processes. Its cost-effectiveness makes it ideal for enterprises or startups alike, providing a viable foundation for each. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Used it majorly for ORM purposes. It would be really great if the social listening and analytics bit is improved for ease of analysis. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

11/7/2022

"Cater the needs of analytics team"

3.5/5

What do you like best about Simplify360?

Aggregation of all the comments at one place. Simple to reply, easy to read. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Data pullling capability is less as compared to other tools Review collected by and hosted on G2.com.

Ashish T.

General Manager, Digital Marketing

Enterprise (> 1000 emp.)

1/21/2019

"Good social tracker, easy to setup and run fast"

3.5/5

What do you like best about Simplify360?

Fast and easy setup that lets you get started quickly, without investing a lot of time in complex configuration and discovery processes. Very cost-effective as well, makes this a good starting point for enterprises and a very serviceable solution for startups. Review collected by and hosted on G2.com.

What do you dislike about Simplify360?

Cost scaling is a bit unfair - just when you really get into it, you start running into usage / tracking limits that, given the scale of social media today, are a little unrealistic. Review collected by and hosted on G2.com.