Top 10 Sierra Alternatives & Competitors

(13)4.3 out of 5

The Bot Platforms solutions below are the most common alternatives that users and reviewers compare with Sierra. Bot Platforms is a widely used technology, and many people are seeking reliable, sophisticated software solutions with ai text generation and ai text summarization. Other important factors to consider when researching alternatives to Sierra include features. The best overall Sierra alternative is Fin by Intercom. Other similar apps like Sierra are Genesys Cloud CX, Kore.AI, Five9 Intelligent Cloud Contact Center Platform, and Tidio. Sierra alternatives can be found in Bot Platforms but may also be in AI Agents For Business Operations or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to Sierra

Fin by Intercom
Genesys Cloud CX
Kore.AI
Five9 Intelligent Cloud Contact Center Platform
Tidio
Dixa
IBM watsonx Orchestrate
Asana

Top 10 Alternatives to Sierra Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Sierra stacks up to the competition, check reviews from current & previous users in industries like Hospital & Health Care, Entertainment, and Online Media, and find the best product for your business.

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to Sierra, Fin by Intercom is:

Better at meeting requirements

More usable

Easier to set up

Categories in common with Sierra:

AI Agents For Business Operations

Genesys Cloud CX

By Genesys

4.4/5

(1,488)

Product Description

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.

Reviewers say compared to Sierra, Genesys Cloud CX is:

Better at meeting requirements

More usable

Easier to set up

Categories in common with Sierra:

AI Agents For Business Operations

Kore.AI

By Kore.ai

4.6/5

(455)

Product Description

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human-assisted and to build generative AI-enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, the Middle East, Japan, South Korea, and Europe.

Reviewers say compared to Sierra, Kore.AI is:

Better at meeting requirements

Easier to set up

More usable

Categories in common with Sierra:

AI Agents For Business Operations

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Tidio

By Tidio

4.7/5

(1,851)

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Reviewers say compared to Sierra, Tidio is:

Better at meeting requirements

Easier to set up

More usable

Categories in common with Sierra:

AI Agents For Business Operations

Dixa

By Dixa

4.2/5

(391)

Product Description

Reviewers say compared to Sierra, Dixa is:

Easier to set up

Better at meeting requirements

More usable

Categories in common with Sierra:

AI Agents For Business Operations

IBM watsonx Orchestrate

By IBM

4.4/5

(384)

Product Description

IBM watsonx Orchestrate is an AI-powered platform designed to help businesses build, deploy, and manage AI assistants and agents that automate workflows and processes using generative AI. By seamlessly integrating with existing business systems and connecting to various AI models and automation tools, watsonx Orchestrate enables collaboration between AI assistants and agents within a unified experience. This leads to reduced manual work, faster decision-making, and enhanced operational efficiency at scale. Key Features and Functionality: - Multi-Agent Orchestration: Coordinates multiple AI agents, applications, and data sources from any vendor, facilitating collaboration across workflows without friction. - Agent Builder: Allows users to create, test, and deploy AI agents without coding, utilizing business knowledge and preferred tools to design reusable agents that scale across the organization. - Agent Catalog: Offers a growing library of pre-built AI agents and partner-built solutions, providing reusable tools and templates that can be customized and deployed for specific business needs. - Prebuilt AI Agents: Provides ready-to-use AI agents with built-in expertise, logic, and integrations for functions such as HR, sales, procurement, and customer service, enabling rapid deployment. Primary Value and Solutions Provided: IBM watsonx Orchestrate addresses the challenge of manual, time-consuming tasks by automating workflows across various business functions. For instance, in human resources, it can streamline processes like employee onboarding and support, allowing HR professionals to focus on more strategic initiatives. In procurement, it enhances efficiency and strategic sourcing through seamless integration. Sales teams benefit from automated lead qualification and improved customer interactions, while customer service departments can leverage natural language processing to handle complex queries and deliver conversational self-service. By reducing manual workloads and accelerating decision-making, watsonx Orchestrate empowers businesses to operate more efficiently and effectively.

Reviewers say compared to Sierra, IBM watsonx Orchestrate is:

Better at meeting requirements

Categories in common with Sierra:

Bot Platforms

AI Agents For Business Operations

By Asana

Product Description

Asana is a leading work management platform for human + AI coordination. Over 170,000 customers like Accenture, Amazon, Anthropic, Morningstar, and Suzuki rely on Asana to align teams and accelerate organizational impact. Whether it's managing strategic initiatives, cross-functional programs, or company-wide goals, Asana helps organizations bring clarity to complexity—turning plans into action with AI working alongside teams every step of the way.

Reviewers say compared to Sierra, Asana is:

Better at meeting requirements

Easier to set up

More usable

Categories in common with Sierra:

AI Agents For Business Operations

AI Agent Builders

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to Sierra, Zendesk for Customer Service - AC is:

Better at meeting requirements

More usable

Categories in common with Sierra:

AI Agents For Business Operations