Shopify Plus Reviews & Product Details

It’s easy to use, and it keeps all customer data in one place. Review collected by and hosted on G2.com.

I really wish the integrations between Shopify and Gorgias were better. Right now, the connection doesn’t feel as smooth or seamless as I’d like, and it makes day-to-day work a bit more frustrating than it should be. Review collected by and hosted on G2.com.

Shopify plus has alot of inbuilt features to help accelerate and expand an online store, in my case it was an online store but can be a physical store too. Review collected by and hosted on G2.com.

It is quite techy, I've seen options for coding and knowledge of excel needed in some cases too, not really beginner friendly. Review collected by and hosted on G2.com.

The features and additional capabilities make using Shopify Plus valuable for mid to large-sized e-commerce brands. Additionally, 1:1 support from our merchant success manager and access to quick, expert human support. Review collected by and hosted on G2.com.

It's easy to say: the cost. However, once your brand reaches a sufficient volume, it's a no-brainer given the credit card processing fee savings. Shopify Plus still offers human support, but generally speaking, Shopify is increasingly pushing AI support, which is disappointing. Review collected by and hosted on G2.com.

The automated workflows through Flow and Launchpad empower teams to build custom logic without heavy engineering resources. Multipass login, advanced API access, and expanded checkout customization give the flexibility we need for complex stores. The upsides are scalability, customization, automation, support and international growth potential. Review collected by and hosted on G2.com.

One challenge is that deeper customization often still requires working within Shopify’s opinionated framework. Certain areas, especially checkout and some native reporting, have guardrails that limit how far you can go without relying on workarounds or third party apps. Even with Plus, not every customization is as flexible as a fully custom built platform. Review collected by and hosted on G2.com.

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We’ve had consistently negative experiences with Shopify Plus. Our sales and deposits are frequently held for extended periods without clear explanations, creating unnecessary strain on cash flow. The contracts required by Shopify Plus feel predatory, are extremely expensive, provide no benefits, and offer little to no meaningful notice prior to renewal. Equally frustrating is the lack of access to actual decision-makers. There is no transparency, no accountability, and no real avenue for resolving serious concerns. Despite branding itself as a champion of small businesses, Shopify Plus provides little support and operates in ways that feel exploitative and profit-driven rather than partnership-oriented. It takes an enormous amount of time and effort to set up and maintain the platform. Investing hours or days into building a business on Shopify Plus, only to be met with withheld funds, rigid contracts, and minimal support, is deeply discouraging. If Shopify truly intends to support small businesses, significant improvements in transparency, communication, and fairness are necessary. Review collected by and hosted on G2.com.

I appreciate that some apps are free for Shopify Plus members. Specifically, the Flow app has been great in automating some parts and steps in our company, which has been very helpful. Review collected by and hosted on G2.com.

I'm currently having inventory issues because of new updates in Shopify Plus. The POS can't receive merchandise and transfer it from one location to another as it lags too much. I would love for Shopify's help with Stocky to get better. It would also be great if Shopify offered a Warehouse Management System (WMS). We're paying $3000, and I don't see too much change in my Shopify store. I'm still in the process of setting up catalogs for Shopify Plus. I wish it could offer more options, as currently, the pricing is only from retail price down by a percentage. It would be better if it could be from cost to price. Review collected by and hosted on G2.com.

I use Shopify Plus for POS, online sales, and inventory management. I really appreciate how it allows us to have multiple retail locations and sales channels with one central inventory. The central communication features are great when dealing with multiple locations and stakeholders. I also like the automatic inventory allocation based on location and priorities. The timeline communication, inventory movement, and reporting features stand out to me. The reporting has been greatly improved, especially with the integration with Better Reports. Review collected by and hosted on G2.com.

I don't like how there is certain functionality with POS but not with Admin and vice versa. When a new feature is enabled on POS or Admin, a lot of the time that feature isn't available on the other system. Review collected by and hosted on G2.com.

I like Shopify Plus for its ease of use and the ability to scale, which is essential for selling our mini wine products online. The platform supports multiple storefronts, making it possible to manage various stores with different sales goals efficiently. It provides a modern, user-friendly website to sell products with varying prices and inventory. I appreciate the features like discounts and upsells that are crucial for a modern CPG brand to be successful and scale. Review collected by and hosted on G2.com.

I would like to see more custom cart and checkout fields. Custom Shopify Plus tax settings like adding custom pass through tax at checkout, specific to the wine industry. Review collected by and hosted on G2.com.

I really appreciate the analytics feature in Shopify Plus, which provides insights across all our sites, helping us make better business decisions and track growth for individual sites. I like how we can manage all our sites within the organization efficiently. It's great being able to use our own custom middleware along with Shopify's APIs to sync data and site content between our systems. This integration allows us to offer real-time availability and fees for our products. Also, now that we have a workflow for our operations team, the initial setup has become easy. Review collected by and hosted on G2.com.

I don't like the domain reporting. We use Shopify for domain management, and there are still some Plus Org reports that aren't great. We need to see reports for all sites and features, like which sites have certain things like Tipping turned on or off. WE also have frustrations with the Gifting Model that we have. We almost always have a different sender and recipient - Shopify needs to be better for stores that are primarily gifting. Review collected by and hosted on G2.com.

I find Shopify Plus to be an amazing full management platform that allows us to present our products to customers very easily. I really appreciate how the admin dashboard is very easy to use. It provides us with all the data and stats that we need to understand our business better, such as where our traffic is coming from, and when we see higher order values coming in from certain traffic sources, we can focus our marketing efforts on those sources to see a return in revenue. I've found the setup to be extremely easy, even eight years ago, and I've noticed that the features have become even more robust over the last five years. Review collected by and hosted on G2.com.

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