SheerID Reviews & Product Details

Thank you for your review! It's great to hear that SheerID allows your team to be more efficient and provides accurate data.

We would love to gain a little more insight into your comment about long load times for consumers. Customers typically love that their consumers never leave the brand site or need to set up a separate SID account - for this reason, the consumer experience is seamless and transparent and one of the best parts about SheerID. And because we have a high standard of fraud security, the form that consumers do fill out requires specific inputs for verification, and unfortunately, that may result in added fields for consumers but increases fraud controls for you.

If you have any further concerns, we'd love to chat – feel free to send your request to advocate@sheerid.com. Thank you!

Thank you for taking the time to leave us a review! It's great to hear that you've had a positive experience working with the SheerID platform and team. We look forward to continuing to help you provide special offers to students for years to come!

Thank you for the review. We truly appreciate your partnership and are glad to hear that the REST API gives you the versatility and customization you need for your brand.

SheerID is all about continuous improvement, so I will make sure to pass on your additional feedback on international implementation to see how we can optimize this process and reduce fix times.

We look forward to working with your team to help build more targeted, personalized campaigns in the future and across all geos!

We are glad to hear implementation was smooth and the support you've received from our team has been exceptional. The team is thrilled you have created a strong loyalty program amongst teachers, medical professionals, and the military through the use of SheerID.

Thank you for your feedback on limitations. We want to clarify that teachers K-12 are supported in the U.S. For those outside the U.S., we cannot do K-12 yet, but we continuously invest in both our product and team to better meet our customer's needs and will note this ask for future roadmap planning. For preschool teachers, we do offer the Professions community data in order to verify (see resource link). Please reach out directly to me or your CSM to ask how to get started.

We greatly appreciate your continued support and business.

Thank you for your review. It's great to hear that your team is seeing value in the product by helping verify students for your offers.

We do provide dedicated reps based on the package you selected. Packages range from Pay As You Go, which is self-service, to Starter, which is best for smaller businesses, all the way up to Enterprise - which delivers the most features and the highest support levels.

If you'd like to explore changing your package to receive more support, please send your request to advocate@sheerid.com. Thank you!

Kody, thank you so much for your feedback. We truly value your opinion and your experience. It is great to hear that the implementation was smooth and that SheerID is saving both you and your customers a lot of time! Our team is always looking to optimize the platform and the overall SheerID experience, so we'll make sure to reach out to you directly to see what types of reports you'd like to see in the dashboard for future product roadmap consideration. It continues to be a pleasure working with your team and we look forward to our continued partnership.

Thank you for your feedback - we definitely take this as a learning opportunity for internal process review and optimization.

We want to apologize for the lengthy experience you had during onboarding. Our team continues to look at ways to scale our solutions and reduce time to value.

We will reach out directly to you to ensure we gather additional feedback to help optimize our implementation process for future instances. The SheerID team appreciates the continued partnership.

Thank you for your review! It's great to hear that you've had a positive experience working with the SheerID platform and it has improved user engagement for your company. We'd love to hear more feedback on the additional data points you are looking to gain on user behavior. There are marketing best practices we can share with you to help you use zero-party data gathered from SheerID for more personalized outreach and offers. Feel free to reach out to hello@sheerid.com – we look forward to helping you optimize your campaigns for further user engagement.

Thank you for taking the time to leave us a review! It's great to hear that you've had a positive experience working with the SheerID platform and team. We look forward to continuing to help you provide special offers to multiple communities. One thing to note on reporting – we have started rolling out monthly key performance notifications to the primary account program owners to help be more proactive (in the meantime, I've linked to how you view these directly in your dashboard). We'll continue to add more automated insights to add value and make your team more efficient!

Thank you for your feedback - we take this as a learning opportunity for internal process review and optimization.

We want to apologize for any service issues you experienced with the Client Success team. We find this is typically one of our strengths mentioned by other customers and look to gain back your trust in our services. We are currently scheduling a larger meeting with both teams to determine the appropriate measures/solutions for a healthier partnership moving forward.

On the note of having technical documentation, we do offer all documentation (from beginner to advanced topics) on our developer site (linked below). We will revisit our internal process to ensure we are prescribing clear action plans during the onboarding phase and beyond.