SheerID Reviews & Product Details

SheerID is an Audience Data Platform (ADP) that helps marketers verify customer identities, collect permissioned first-party data, and reach high-value audiences with personalized experiences and protected offers in 190 countries. Powered by IVE, the Individual Verification Engine, the platform uses 200,000+ authoritative data sources and built-in AI to verify audiences such as students, educators, military, healthcare workers, first responders, seniors, essential workers, and age. Verified data is then appended across 400+ martech and adtech platforms. The platform includes: Audience Network: Win new customers with exclusive offers based on demographic, occupational, and psychographic traits, and collect first-party data to build loyalty. Affinity Network: Reach new customers through cross-promotions with complementary brands and others within your parent company, with both you and the consumer in control. Alliance Network: Build loyalty with differentiated, exclusive, and protected offers for verified loyalty members, partner organizations, company employees, and aligned membership programs. SheerID is ISO and SOC 2 Type 2 certified and does not sell or rent verified customer data.

Seller

SheerID

Discussions

SheerID Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Alison Jordan

Used by Parallels and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

SheerID Integrations

(1)

Verified by SheerID

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Verified User in Education Management

Small-Business (50 or fewer emp.)

11/17/2022

"Bueno"

4.5/5

What do you like best about SheerID?

It's very helpful

I like when the personalized links are available.

I like seeing why documents are rejected, but it would be nice if they were a little clearer. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

No complaints, it would be nice to be able to get clear answers on why certain schools are rejected Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID

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Thank you for your review! It's great to hear that SheerID has helped resolve verification issues for your consumers. We're sorry to hear that the document rejection is not clear - I will make sure to pass this feedback on to the product team for future optimizations.

Aside from this, we're happy to hear that your team is seeing value from the product with your student verifications, and thank you for your continued partnership.

Verified User in Entertainment

Enterprise (> 1000 emp.)

7/11/2022

"SheerID Review"

5/5

What do you like best about SheerID?

SheerID is a great company with incredible employees. They will always go above and beyond to make sure your expectations are not just met, but exceeded. They are timely, professional, and easy to work with. Their employees are trained very well and are all knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

SheerID is great to work with, it would be nice if we could meet more in person, but this is of no fault of SheerID! Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID

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Thank you for your feedback! We are over the moon to hear that working with our team has been such a pleasant experience and that your programs are seeing success.

It's been a pleasure working with your team on your identity marketing program(s). We truly value your opinion and partnership.

Cindy A.

Sales Coordinator

Mid-Market (51-1000 emp.)

8/25/2022

"Great product"

5/5

What do you like best about SheerID?

It is a great way to verify our guest military and college status. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

When we are running low on entries it emails every 2 hours. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID

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Thank you for taking the time to leave your feedback!

It's great to hear about the success you've had with easily verifying military and college students. It sounds like teachers might be the next community you might research and add to your verification programs since students are already successful - you can learn more here at the link provided below.

It continues to be a pleasure working with your team and we look forward to our continued partnership.

See how SheerID improved

Verified User in Retail

Mid-Market (51-1000 emp.)

7/11/2022

"SheerID review"

3.5/5

What do you like best about SheerID?

Working closely with SheerID, I and the team know that we are getting the most accurate verification data for all doctors, nurses, teachers and first responders in the U.S. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

While using SheerID to build new promo codes, we felt that the platform could do a little re-designing to create a more UX-friendly site. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID

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Thank you for the review. We truly appreciate your partnership and are so glad to hear that you are able to extend offers to some of the most important communities out there by leveraging our solution. Our team is always looking to optimize the platform and the overall SheerID experience so we'll make sure to pass on your feedback about the UX.

It continues to be a pleasure working with your team and we look forward to our continued partnership.

Sean C.

Vice President Omnichannel

Enterprise (> 1000 emp.)

11/18/2021

"True Definition of a Partner & Great Customer Experience"

5/5

What do you like best about SheerID?

The partnership you receive with SheerID is second to none. SheerID takes the time to understand your business and your objectives. They listen to feedback and are open to new suggestions that will help drive your business. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Honestly, there is not much to dislike about the partnership. The biggest opportunity would be to expand beyond the traditional customer groups (non-governmental etc.) to help us engage even more with our audience and to help us become a better part of more communities. Review collected by and hosted on G2.com.

Recommendations to others considering SheerID:

Worth the time and effort to take your business and your ability to personalize offers to communities to the next level. Review collected by and hosted on G2.com.

What problems is SheerID solving and how is that benefiting you?

We were able to take what was a manual process for our CS team and automate it - not only the automation but the verification process and confidence that we are not being exposed to fraudulent behavior. We have seen tremendous revenue growth through this program and we have received extremely positive feedback from these communities we can now service better than we could before. SheerID has allowed us to scale to meet consumer needs. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID

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Sean, thank you for your feedback, especially with the opportunity you suggested around expanding beyond traditional customer groups! Our team is always looking to optimize the platform and the overall SheerID experience, so your feedback is truly appreciated and will be passed on to the product team.

The team is excited to hear your success with SheerID - we look forward to our continued partnership and seeing what new projects we can work on together in 2022 and beyond!

Cord S.

Cloud Engineer/Architect

Mid-Market (51-1000 emp.)

Originally submitted 7/30/2021

"Helpful, well documented and a pleasure to work with!"

4/5

What do you like best about SheerID?

They are very helpful, making sure that your integration with them is successful. Our company integrated with SheerID via API requests for Driver's License verification. It was a straightforward process that we were able to get up and running immediately. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Our custom integration with them met issues, some technical and some other. However, they were quick to assess and fix technical issues and a pleasure to interact with when we needed assistance. They resolved all of our technical issues immediately when they were raised. Review collected by and hosted on G2.com.

Recommendations to others considering SheerID:

Any questions you have with implementation contact them as they are really helpful and want to get you setup with as little pain as possible, none if they can! Review collected by and hosted on G2.com.

What problems is SheerID solving and how is that benefiting you?

Our company integrated with SheerID for Driver's License validation. We are now able to validate non-California licenses for rentals of our vehicles quickly and easily. Integrating with SheerID has allowed us to focus on the portions of our custom process because we know we can trust the integration due to its simplicity and clarity. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID

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Thank you for your feedback! We appreciate your partnership and are glad to hear how helpful the SheerID team has been in supporting your custom integration.

If you continue to experience any technical issues with your integration, please don't hesitate to reach out to us – we're happy to get you connected with a member of our technical support team to get issues resolved ASAP.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

3/18/2022

"SheerID for Student Verification"

3.5/5

What do you like best about SheerID?

How speedy and thorough our SheerID partners are about answering our questions. We use the verification tool and this has helped grow our student plan and reach student demographics. SheerID has been very helpful in expanding to our target segments, and especially useful as we consider expanding internationally. They are quick to respond to questions and offer additional resources and insights. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Lack of collaboration and flexibility in renewing/updating verification contracts. Allowing for discussion and working to be in partnership on decisions will help Review collected by and hosted on G2.com.

Recommendations to others considering SheerID:

Consider what targeted segments verification may be more useful in. Review collected by and hosted on G2.com.

What problems is SheerID solving and how is that benefiting you?

Focused on identifying and verifying our student segment. Benefitted in being able to only offer product discount to verified students. We have seen growth in this program Review collected by and hosted on G2.com.

Response from Alessia Righi of SheerID

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Thank you for sharing your experience working with the SheerID platform and team. We are very happy to hear that your student program is seeing growth and that working with our customer success team has been such a positive experience! The team does look to have collaborative conversations within quarterly EBRs around upcoming contract renewals, and we're sorry to hear about your experience with the renewal/contract updates. We will make sure to pass on your feedback to the team for review and improvement.

We greatly appreciate your partnership and look forward to continuing to help you provide special offers to students and expanding your program internationally!

Verified User in Consumer Services

Enterprise (> 1000 emp.)

11/17/2022

"issues when profiles are not generating"

0/5

What do you like best about SheerID?

when they actually add the verified soc to the numbers Review collected by and hosted on G2.com.

What do you dislike about SheerID?

when profiles dont generate, when the system only review the first document, when the system doesnt recognise special agents as law enforcement. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID

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We’re sorry you experienced an issue with verifications - we take this as a learning opportunity for internal process review and platform optimization.

As the SheerID team continues to optimize and expand our platform capabilities, it's important to note that SheerID has the highest instant rates of any alternative verification provider. We have more than 20,000 authoritative data sources that instantly verify community members, and we have AI and machine learning to automatically review identity documents. Because of our instant sources, we can increase conversions by 29% compared to other verification providers.

We would be happy to send you a full list of all verification forms we accept. Because we have a high standard of fraud security, paperwork - no matter how official - that does not show the basic information needed for complete verification will be rejected without consideration.

Our team continues to look at ways to scale our solutions and help teams be more efficient and successful with our platform. We'd love to have a deep dive with you and see how we can smooth out any wrinkles your team may be having with verifications. Feel free to send your request to advocate@sheerid.com. Thank you!

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

8/29/2022

"High quality leads"

4.5/5

What do you like best about SheerID?

Reduces friction for our guests. Generates high-quality leads. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

There is nothing that I dislike about SheerID Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID

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Thanks for taking the time to give us your feedback. We're over the moon that your team is seeing success with SheerID programs and that it is providing a seamless customer experience. We look forward to seeing what 2023 brings for your programs. Here's to thanking more community members for all their hard work!

Ryan N.

Senior Product Manager, Digital Subscriptions

Enterprise (> 1000 emp.)

3/9/2022

"Good system but a long setup time"

3/5

What do you like best about SheerID?

That after setting up SheerID with our checkout vendor, it just runs and does its thing. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

That it took a long time for SheerID to acknowledge that styling errors were occurring on its end and the time it took to fix them. Review collected by and hosted on G2.com.

Response from Crystal Anderson of SheerID

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Ryan, thank you for your candid feedback - we definitely take this as a learning opportunity for internal process review and optimization.

We want to apologize for the issues you experienced and delayed resolution during onboarding. Our team continues to look at ways to scale our solutions and reduce time to resolution and look to gain back your trust in our services.

We will work with your team to ensure appropriate actions take place during contract renewal and appreciate the continued partnership.