SheerID Reviews & Product Details

We appreciate your feedback and will make sure to pass this on to the leadership team so we can improve the overall customer experience and prevent others from having the same negative experience you had. We apologize for the negative experience you had; after digging in with your Account Executive and Customer Success Manager, we noted that there were several internal processes that were being updated at the same time and therefore caused a delay in your implementation:

1) New Account Executive on the account

2) Client delivery changes and realignment on your initial purchased package versus the upgraded package

3) Updated pricing model

We have an internal meeting scheduled to fix the gaps and ensure a smoother implementation process in the future. If you're open to it, I'd love for you to chat more about your experience with our Chief Customer Officer and can help coordinate a meeting.

We aim to provide a better experience in the future. If you have any further concerns, feel free to reach out to us directly.

Thank you so much for your feedback, Allyson. We truly value your opinion and your experience. It's great to hear that you've had such a wonderful experience working with our team! It continues to be a pleasure working with your team and we look forward to our continued partnership.

Katrina, thank you for your feedback. As always, we appreciate T-Mobile's loyalty 🤗 and are happy that the team is part of the SheerID customer family!

Per your comment about pricing, the SheerID team consistently reviews our pricing model to ensure that it is a fair industry price and aligns with market conditions. It also allows us to continue investing in our leading software platform to better serve customers, like you. I will definitely pass your note on to our product marketing team for further analysis of our current pricing structure.

The team is excited to hear about your success with SheerID - we look forward to our continued partnership and seeing the success of the new projects in 2022 and beyond!

Kristin, thank you so much for your feedback. We truly value your opinion and your experience with SheerID. It's great to hear that you've had a positive experience working with the SheerID platform and team. We look forward to continuing to help you provide special offers to multiple communities!

We’re sorry you are experiencing trouble with uploaded document issues. SheerID prides itself on providing excellent customer experience all around, including your own brand consumers. We want to apologize for any service issue(s) you have experienced so far and would like to receive additional information on how best we can resolve the document review issues and improve the overall CX.

Feel free to send your request to advocate@sheerid.com and we'll get a meeting set up with the appropriate internal stakeholders. In the meantime, visit our help center for frequently asked consumer questions regarding the status of verifications or redeeming an offer.

Thank you so much for your feedback. We truly value your opinion and your experience. The team is thrilled you have created a strong loyalty program amongst teachers, medical professionals, and the military through the use of SheerID.

Thank you for your feedback on limitations. We want to clarify that teachers K-12 are supported in the U.S. For those outside the U.S., we cannot do K-12 yet, but we continuously invest in both our product and team to better meet our customer's needs and will note this ask for future roadmap planning. For preschool teachers, we do offer the Professions community data in order to verify (see resource link). Please reach out directly to me or your CSM to ask how to get started.

We greatly appreciate your continued support and business.

Thank you for your review!

SheerID offers multiple community verifications to our customers, however, companies using our service can customize which members of these communities can take advantage of the exclusive offer(s). This can lead to potential verification issues.

We also have a high standard of fraud security, so paperwork - no matter how official - that does not show the basic information needed for complete verification will be rejected without consideration. There are multiple key pieces of information required and documents submitted should also match the details on the verification form - any discrepancy may also result in verification rejection.

If you have any further concerns, we'd love to chat – feel free to send your request to advocate@sheerid.com. In the meantime, visit our help center for frequently asked consumer questions regarding the status of verifications or redeeming an offer.

Thank you for taking the time to leave your feedback. The SheerID team also appreciates the continued partnership and is glad to hear about the ease of use for your users.

We are always looking to optimize the overall SheerID experience, so your feedback is truly appreciated about the page placement of your offer on the Shoppers site. Rotating offers is a great idea and I'll pass it on to the marketing team so we can help improve your SheerID experience in the future and help you see even more acquisition sales!

Thank you so much for the kind review. We truly value your opinion, your experience with SheerID, and your partnership. It's great to hear implementation was smooth and that the support you've received from our team has been exceptional.

We always take this as a learning opportunity for internal process review and optimization and would like to hear more about what wasn't clear at the beginning of the partnership / what information was delayed. Feel free to reach out to crystal.anderson@sheerid.com – we look forward to helping you optimize your campaigns for further user engagement and brand exposure.