SheerID Reviews & Product Details

SheerID is an Audience Data Platform (ADP) that helps marketers verify customer identities, collect permissioned first-party data, and reach high-value audiences with personalized experiences and protected offers in 190 countries. Powered by IVE, the Individual Verification Engine, the platform uses 200,000+ authoritative data sources and built-in AI to verify audiences such as students, educators, military, healthcare workers, first responders, seniors, essential workers, and age. Verified data is then appended across 400+ martech and adtech platforms. The platform includes: Audience Network: Win new customers with exclusive offers based on demographic, occupational, and psychographic traits, and collect first-party data to build loyalty. Affinity Network: Reach new customers through cross-promotions with complementary brands and others within your parent company, with both you and the consumer in control. Alliance Network: Build loyalty with differentiated, exclusive, and protected offers for verified loyalty members, partner organizations, company employees, and aligned membership programs. SheerID is ISO and SOC 2 Type 2 certified and does not sell or rent verified customer data.

Seller

SheerID

Discussions

SheerID Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Alison Jordan

Used by Parallels and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

SheerID Integrations

(1)

Verified by SheerID

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Verified User in Online Media

Mid-Market (51-1000 emp.)

4/25/2023

"Great overall experience"

5/5

What do you like best about SheerID?

The Sheer ID support team is outstanding. They are supportive, responsive and accommodating. They are constantly working to help improve our student programs and introduce our brands to new customers.

Sheer ID is also extremely user-friendly. I like that I have control over my programs and am able to make updates at any time. Once the programs are set up, they work for themselves with minimal maintenance. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

If there is a downside at all, it would be that the process of getting started is a bit extensive. However, once you are set up, the programs run on their own. Review collected by and hosted on G2.com.

What problems is SheerID solving and how is that benefiting you?

Sheer ID verifies that our users are students before allowing them to subscribe at our discounted student rate. This ensures that not just anyone can take advantage of our deeply discounted student offer. Additionally, we have access to the information for anyone that verifies and doesn't subscribe so we can retarget them with our marketing efforts. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thank you for providing your feedback about your experience with SheerID.

We’re happy to hear that you’ve been so well cared for by our support teams! It’s nice to know you’ve found the platform easy to use – we are working on additional improvements to our user experience so it’ll be exciting to hear your feedback on new features.

And it sounds like you’re making the most of the data provided by customers who have expressed an interest in your brand. We love that!

We’ve put a lot of thought into our onboarding process, and while it can be extensive, we want to be thorough and make sure we’re providing as much insight and forward-planning as possible. Nevertheless, we want to reduce the time until customers see the value, so your feedback is truly appreciated and will be passed on to the product team. SheerID is always looking to optimize the platform and the overall experience.

It continues to be a pleasure working with you and we look forward to our continued partnership.

Verified User in Retail

Mid-Market (51-1000 emp.)

Originally submitted 6/8/2022

"Consistent Growth and Return"

5/5

What do you like best about SheerID?

The platform is easy to use and keeps improving. The support of our Customer Success Manager has been invaluable to the program's growth, always coming up with new ideas to scale usage and expand our reach and return. The programs, particularly the bursts, are easy to set up to quickly drive a reactive campaign and never fail to see strong results. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

One thing that would be great to improve is the ability to automate a bit more. It would be nice to go live and end at a particular time and can switch to an increased offer and back to the BAU offer with less of a manual lift, even if it's the ability to schedule changing the codes back and forth. Review collected by and hosted on G2.com.

Recommendations to others considering SheerID:

Make sure to utilize the support team as they are quick and helpful Review collected by and hosted on G2.com.

What problems is SheerID solving and how is that benefiting you?

There are a few problems SheerID has helped us address: Driving high AOV from high-value segments. Increasing NC traffic and orders. Ability to offer higher offers to a closed group of people. Potential to link the program with our referral partner to help reach NCs. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thank you for taking the time to provide feedback about your experience with SheerID.

It’s nice to know that our platform improvements continue to add value and that your CSM has been so helpful - that’s fantastic news! And we’re hearing the same from other customers - pulse offers are a great way to generate a burst of enthusiasm for your brand.

Automating reward management for pulse offers can be complicated depending on how your program is configured. We always look for ways to optimize the platform and overall SheerID experience. Your feedback about how we can improve ease of use is greatly appreciated and will be shared with the team.

Verified User in Newspapers

Enterprise (> 1000 emp.)

8/17/2023

"Pretty good, but some limitations that are frustrating as a developer trying to integrate"

4/5

What do you like best about SheerID?

UI is simple and easy to use. Fairly simple to integrate with. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

When initially integrating hard to find info about more complex usage of like metadata in email templates etc. Also some email links we couldn't change ourselves. Also some flows like sso, email loop etc, we can't seem to turn on / off and had to ask sheer id to do so for us. Also have difficulty finding test program verifications by email in the search page which can be frustrating. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thanks for taking the time to give us your feedback.

I noticed you mentioned some frustration over your lack of access and control over some parts of the program build. I've included a link to some documentation on how to implement various product features - we hope you find some helpful information that you can use to complete any optimizations: Customizing Your Program.

We’d like to understand how we can improve your experience and were wondering if you would like to provide a bit more context. Our goal is to make our customers wildly successful and offer the best experience possible with the additional feedback received.

If you would be willing to spare 5 minutes on a call with our product team to help us learn more about what we can do better, please contact me at sadie.warner@sheerid.com. Meanwhile, please continue to allow our product support team to answer any questions you may have.

I look forward to helping improve your SheerID experience.

See how SheerID improved

Verified User in Retail

Mid-Market (51-1000 emp.)

1/25/2024

"Easy to Use"

4.5/5

What do you like best about SheerID?

The interface is very user friendly and it is easy to set up our programs. Reporting is easy as well. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Nothing, the tool hasn't presented any issues for us. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thank you for your positive review of SheerID! We're thrilled to hear that you find our interface user-friendly and that setting up your programs has been easy. We're also glad to hear that reporting is a breeze for you.

We appreciate your feedback and are glad to know that SheerID has not presented any issues for you. It's great to hear that our tool is helping you launch a military and first responder discount program that you were previously unable to offer. We understand the importance of providing discounts to these deserving individuals, and we're glad that SheerID is able to help you do that.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

2/27/2024

"Informative, cutting edge solutions for identity and tapping into new audiences and building loyalty"

5/5

What do you like best about SheerID?

Qualifying new leads from specific audiences Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Figuring out ways to connect the user journey to retain customers who phase out of certain areas Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thank you for sharing your feedback about connecting the user journey to retain customers who phase out of certain areas. We are constantly working on improving our processes to address this concern.

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

2/28/2024

"Global Managing Director"

5/5

What do you like best about SheerID?

The friendly and supportive team. The reliability of service. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

the cost is one of our largest cost items Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thank you for your positive feedback on our team and the reliability of our service. We understand the importance of cost and are always looking for ways to provide the best value for our customers.

Verified User in Retail

Enterprise (> 1000 emp.)

8/8/2023

"Super friendly team and super convenient application to attract new customers"

5/5

What do you like best about SheerID?

It's a very user friendly tool which helps organizations to validate third party information and utilize the same to Market their products efficiently and help increasing revenue. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Well .. it's hard to find significant ones. However, if they can have the utility of helping organizations to re-validate the customers for their eligibility, that would be great Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thank you very much for your feedback.

We are thrilled that you've had such a wonderful experience working with SheerID! It is gratifying to hear that the platform is easy to use and that our teams have created a collaborative environment.

Your feedback about re-verification is truly appreciated. We are always looking to optimize the platform and the overall experience. It continues to be a pleasure working with you and we look forward to our continued partnership.

Verified User in Retail

Enterprise (> 1000 emp.)

1/30/2023

"Fantastic Partner in Growing Community Offers"

5/5

What do you like best about SheerID?

SheerID is a seamless way for our customers to validate they are eligible for our community offer programs. To date, we have saved $1m+ by nearly eliminating coupon abuse! When initial issues arose due to our unique retail environment, SheerID quickly remedied issues by creating a solution specifically for our organization. Our SheerID team has been phenomenal - from providing insights on how to grow our programs to quickly addressing any issues that arise. SheerID's marketing team has gone above and beyond to provide valuable insights on growing our segmented offers. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

As mentioned, our partnership and validation services have been exceptional throughout our time utilizing SheerID. One aspect that we would love to see is additional marketing opportunities to amplify our segmented offers. Review collected by and hosted on G2.com.

What problems is SheerID solving and how is that benefiting you?

Prior to SheerID, we essentially used the 'honor system' to provide discounts to community segments (military, health care, educators, etc.) and this was leading to considerable coupon abuse. The ability to ensure only eligible individuals are able to access the discount has enabled our organization to offer richer discounts, which has led to increased customer satisfaction (while saving margin by reducing non-compliance!). SheeID's high instant validation rates allow customers to be validated within minutes, without needing to have their official documentation on hand. Review collected by and hosted on G2.com.

Verified User in E-Learning

Mid-Market (51-1000 emp.)

4/21/2023

"Incredible customer service"

5/5

What do you like best about SheerID?

My experience with SheerID so far has been excellent. Conversations about how to maximize the potential of verification, how to understand my audience, etc. are met with professional insight and care. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

If there is a downside at all, I would say the cost is a bit higher than I would like. But a service like this, it's hard to track ROI. What I know is that they have been extremely responsive to our needs. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thank you for taking the time to leave your feedback.

It's great to hear you've had such a wonderful experience working with our team! We’re so happy to know that you’ve been having productive conversations and are being given our best guidance when it comes to unlocking the power of Identity Marketing. It continues to be a pleasure working with you and we look forward to our continued partnership.

Your feedback is truly appreciated and has been shared with our sales and product teams. If you have any questions about using or implementing reporting tools like the ROI Impact Dashboard (see link below) please don’t hesitate to reach out. We are always happy to keep working on helping you make the most of your program data.

See how SheerID improved

patricia j.

Ecom coordinator

Mid-Market (51-1000 emp.)

1/30/2023

"Comprehensive and easy to use"

4.5/5

What do you like best about SheerID?

The hands on help from the SheerID is the best thing. Having never used the platform before, they made it super easy and are always there for any questions our team may have. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

I wish we had access to more reporting! It would be great to be able to set up a monthly report that is sent to our inbox. Review collected by and hosted on G2.com.