SheerID Reviews & Product Details

SheerID is an Audience Data Platform (ADP) that helps marketers verify customer identities, collect permissioned first-party data, and reach high-value audiences with personalized experiences and protected offers in 190 countries. Powered by IVE, the Individual Verification Engine, the platform uses 200,000+ authoritative data sources and built-in AI to verify audiences such as students, educators, military, healthcare workers, first responders, seniors, essential workers, and age. Verified data is then appended across 400+ martech and adtech platforms. The platform includes: Audience Network: Win new customers with exclusive offers based on demographic, occupational, and psychographic traits, and collect first-party data to build loyalty. Affinity Network: Reach new customers through cross-promotions with complementary brands and others within your parent company, with both you and the consumer in control. Alliance Network: Build loyalty with differentiated, exclusive, and protected offers for verified loyalty members, partner organizations, company employees, and aligned membership programs. SheerID is ISO and SOC 2 Type 2 certified and does not sell or rent verified customer data.

Seller

SheerID

Discussions

SheerID Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Alison Jordan

Used by Parallels and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

View More Pricing Information

SheerID Integrations

(1)

Verified by SheerID

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Ercan D.

Enterprise (> 1000 emp.)

2/27/2024

"Fast & Reliable Verification and Good Customer Satisfaction"

5/5

What do you like best about SheerID?

Great People; easy and fast implementation Review collected by and hosted on G2.com.

What do you dislike about SheerID?

We are working with sheerID for only 2 months so i can give better feedbacks later Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thank you for sharing your positive experience with SheerID! We're glad to hear that our implementation process was easy and fast for you. We look forward to continuing to support your verification needs.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

Originally submitted 8/16/2023

"Excellent team and easy verification to enhance customer loyalty"

4.5/5

What do you like best about SheerID?

We were influenced by positive reviews from other brands in the industry. The target groups match the customer segments we want to promote, as well as the features and functionality of the platform, and the reliability of the technology. We are thoroughly satisfied with the service and assistance our current CSM has extended to us. The verification process guarantees that promotions are exclusively extended to eligible customer segments, effectively mitigating the risk of fraudulent activities and elevating customer loyalty. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Numerous verifications are utilized for customers who do not meet the eligibility criteria, while eligible customers must undergo re-verification of their eligible professions with each purchase. All of these factors contribute to unexpectedly higher costs. Review collected by and hosted on G2.com.

What problems is SheerID solving and how is that benefiting you?

One of the key challenges for a brand is customer acquisition and loyalty. In order to attract and retain customers, brands need to offer compelling promotions and incentives. However, we have to ensure that these promotions are only available to our target audience, and not being abused by fraudulent actors. SheerID helps verify the identity of the customers so that we can offer exclusive promotions and discounts to specific groups, such as students, teachers, medical, military or First responders. In addition, identity marketing programs can help us build brand loyalty and increase engagement with specific customer segments. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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We are incredibly grateful for customers like you who take the time to share their feedback so that others can determine if SheerID is the right solution for their needs.

We are happy to hear that you've built such a great partnership with your CSM! And it’s gratifying to know that you have found value in our identity marketing solution. Our teams have invested a great deal of time and effort into building out various features and adding functionality to the platform, so it’s exceptionally validating to hear that they are appreciated.

Despite the friction, reverification ensures that your target customers are still eligible for your special offers, preventing fraud and helping to maintain discount exclusivity and brand reputation. We recognize that this kind of protection can lead to some added costs. Your feedback is truly appreciated and will be passed on to the sales team.

It is a pleasure working with you and we look forward to future opportunities to collaborate with you on your identity marketing initiatives.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

Originally submitted 4/30/2023

"Software That Drives Incremental Growth"

5/5

What do you like best about SheerID?

- Amazing Customer Success Managers and Account Executives.

- Helps us reach an audience we would not target in other paid marketing.

- Allows us to provide $$ value to a segmented cohort of users without degrading brand value with standard promotion.

- Great press opportunities (SheerID reps are always helpful in making sure our brand is included where it makes most sense). Review collected by and hosted on G2.com.

What do you dislike about SheerID?

- Reporting dashboard in app has the opportunity to be more robust. We're a relatively unique subscription-based business, so having more visibility directly in the dashboard on LTV, renewal rates and additional purchase history would be a huge win. Today, I just have to cross-reference our internal reports which isn't as efficient.

- Wish partners had more autonomy to update the actual SheerID website that features the brand. Not a huge deal, but would be a nice additional perk. Review collected by and hosted on G2.com.

What problems is SheerID solving and how is that benefiting you?

SheerID allows us to offer $$ value to an important cohort of users that may not be able to access our brand, and we're able to do so in a way that doesn't devalue our product offering. It also increases our reach to this segment of users in a way that we wouldn't have if we didn't use the SheerID software. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thank you for taking the time out of your schedule to provide us with feedback.

We’re so glad that you've had such a wonderful experience working with your CSM and AE! It is a pleasure working with you and we look forward to our continued partnership. We’re thrilled that you’ve been able to market your offer to a new customer base using Identity Marketing.

Thank you for sharing your thoughts on how we can improve the reporting dashboard and the ability to update your listing on the Shoppers’ Page. Our team is always looking to optimize the platform and the overall SheerID experience. If you’d be open to an interview with our product team to discuss your feedback, please reach out to me at sadie.warner@sheerid.com.

Marc M.

Director, Sales Promotions

Enterprise (> 1000 emp.)

2/27/2024

"SheerID always puts customers first in everything they do."

5/5

What do you like best about SheerID?

SheerID allows us to expand our reach and drive traffic to our brand. They take our feedback on how to improve and action on it. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

It's more challenging to reap the benefits for companies with a brick and mortar sales focus. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thank you for sharing your positive experience with SheerID! We are thrilled to hear that our platform has helped you expand your reach and drive traffic to your brand. We appreciate your feedback on areas for improvement, especially for companies with a brick and mortar sales focus. We are constantly working to enhance our services to better meet the needs of all our customers. If you have any specific suggestions or concerns, please feel free to reach out to us directly. We are here to support you and ensure you get the most out of your partnership. Thank you for choosing SheerID!

Mike P.

Mid-Market (51-1000 emp.)

5/4/2023

"SheerID Delivers Exceptional Support"

5/5

What do you like best about SheerID?

We have been using SheerID to improve our new user registration and streamline our operations, and we couldn't be happier with the service and support they've provided. The customer and product team support from SheerID has been exceptional. They have consistently gone above and beyond to ensure our program is successful.

From the very beginning, SheerID has been there to provide best practices, architecture support, and ongoing analysis and assistance for our program. They have helped us navigate complex technical challenges and have provided invaluable insights into the user verification process.

We have been particularly impressed with the level of responsiveness and expertise demonstrated by the SheerID team. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

There was some initial confusion around the pricing model and how to purchase additional bundles of verifications in our initial contract. That was then sorted out relatively quickly. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Thank you for taking the time to provide your feedback.

We’re so happy that SheerID has helped to streamline your operations – we hope this allows your team to spend their time being more productive. And we are ecstatic that our Customer Success and Product Support teams have been such great partners! It’s wonderful to know that our focus on customer experience is paying off and we’ll be sure to extend your appreciation to the team. Thank you!

We are always looking for ways to improve our platform and overall experience, so please don’t hesitate to reach out if you have suggestions. Thanks again for your continued partnership!

Ashley S.

Mid-Market (51-1000 emp.)

Originally submitted 2/14/2023

"I would highly recommend SheerID for all retailers!"

5/5

What do you like best about SheerID?

Most helpful is the verification process all being housed with SheerID and minimal management on the brand. In addition to the tool, the account staff is knowledgeable of best practices, engaging and an absolute treat to work with! Review collected by and hosted on G2.com.

What do you dislike about SheerID?

The length of time in which PII is stored in the SheerID platform. For example, some brands might not have the ability to flag customers are students/teachers/etc. and this impacts how a brand can target customers (EX: via email). Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Hi Ashley,

Thank you for taking the time to provide your feedback.

It's great to hear that you've had such a fantastic experience working with our team! We are happy to know that you find the platform so useful and that SheerID staff has been so engaging. We look forward to our continued partnership.

We believe in a philosophy of continuous feedback, so your comments about data retention policies are appreciated and will be passed on to the product team. If you have questions about optimizing verification reporting or integrating with a CRM, please don’t hesitate to reach out to your Customer Success Manager or to our Product Support Team - we are here to help.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

2/27/2024

"Great, seamless platform to integrate verified communities into the purchase flow"

5/5

What do you like best about SheerID?

Instant verification and trust-worthy data Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Added step in the purchase flow that could distract customer from completing purchase Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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We're glad to hear that you appreciate our instant verification and trust-worthy data. We understand that the added step in the purchase flow can be a concern, and we are constantly working on ways to streamline the process for a better customer experience. Thank you for sharing your feedback!

Matthew D.

Digital Sales Manager, Asia Pacific

Enterprise (> 1000 emp.)

8/25/2023

"SheerID student segment verification"

4/5

What do you like best about SheerID?

Strong verification product, easy to use self servicing tool along with comprehensive reporting. Speedy response time for any issues and queries. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

Tasks split across many colleagues across different time zones, can make it difficult to organise group calls and check-ins. This can also cause gaps in communication. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Matthew,

Thank you for taking the time to leave your feedback.

We are thrilled to learn that you've had such a wonderful experience working with SheerID! We love to hear that our platform was easy to use and that our team has been responsive to your questions. It has been a pleasure working with you and we look forward to expanding our partnership.

We are always looking to optimize the platform and the overall SheerID experience. Please note that we are expanding our team globally. We appreciate the pain points you’re feeling when it comes to scheduling across timezones and your feedback aligns with our future plans for growth.

Thanks again for sharing your thoughts with us about how we can continue to improve our customer experience.

Cortney H.

HR Manager

Small-Business (50 or fewer emp.)

10/8/2023

"Easy to set up and use!"

5/5

What do you like best about SheerID?

It was very easy to set up the program and was cost effective. We saw immediate sales once we launch the discount program. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

I created 50 discount codes before realizing that they could randomize some but now I know for the future! Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Hello Cortney,

Thank you for taking the time to leave your feedback.

We’re so happy to hear that you had such a great user experience! One of our goals is to help our customers accelerate their time to value (TTV) and it’s rewarding to know that you’re already seeing a return on your investment. We look forward to a continued partnership rich with collaboration and hope you’re taking advantage of reporting and other resources.

Our team is always looking to optimize the platform and the overall SheerID experience. That includes making sure that our program builder is intuitive, so we appreciate hearing about your experience with creating codes.

Thank you again for your time. Please let us know if we can help you with feature adoption or if you have any questions.

Kevin O.

Enterprise (> 1000 emp.)

8/21/2023

"SheerID is great to grow student businesses"

5/5

What do you like best about SheerID?

We use SheerID to grow our student subscription business. The insights we see from the dashboard are excellent, and the support we receive is top class. Review collected by and hosted on G2.com.

What do you dislike about SheerID?

We wish the dashboards would allow us to drill down across multiple data pieces, although the verification data is very helpful. Review collected by and hosted on G2.com.

Response from Sadie Warner of SheerID

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Kevin,

Thank you for taking the time to leave your feedback about your experience with SheerID.

It's gratifying to hear that we have helped you grow your student business! We’re happy that you’re gaining valuable insights from our reporting dashboards, and acknowledge that more advanced data analysis would be of benefit. Your feedback is truly appreciated and will be relayed to the product team.

It is a pleasure working with you and we look forward to our continued partnership. Your observations are incredibly helpful as we look at optimizing the platform and the overall SheerID experience.