--- title: SheerID Reviews meta_title: 'SheerID Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 124 reviews by the users' company size, role or industry to find out how SheerID works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 124 scale: '5' date_modified: '2026-07-25' parent_category: name: Data Privacy url: https://www.g2.com/categories/data-privacy-3d79da1e-6384-42b3-a11f-d04b6694e806 --- # SheerID Reviews **Vendor:** SheerID **Category:** [Identity Verification Software](https://www.g2.com/categories/identity-verification) **Average Rating:** 4.3/5.0 **Total Reviews:** 124 ## About SheerID SheerID is an Audience Data Platform (ADP) that helps marketers verify customer identities, collect permissioned first-party data, and reach high-value audiences with personalized experiences and protected offers in 190+ countries. Powered by IVE, the Individual Verification Engine, the platform uses 200,000+ authoritative data sources and built-in AI to verify audiences such as students, educators, military, healthcare workers, first responders, seniors, essential workers, and age. Verified data is then appended across 400+ martech and adtech platforms. The platform includes: Audience Network: Win new customers with exclusive offers based on demographic, occupational, and psychographic traits, and collect first-party data to build loyalty. Affinity Network: Reach new customers through cross-promotions with complementary brands and others within your parent company, with both you and the consumer in control. Alliance Network: Build loyalty with differentiated, exclusive, and protected offers for verified loyalty members, partner organizations, company employees, and aligned membership programs. SheerID is ISO and SOC 2 Type 2 certified and does not sell or rent verified customer data. ## SheerID Pros & Cons **What users like:** - Users find SheerID to be **very user-friendly** , allowing for easy navigation and quick ID verification. (6 reviews) - Users commend SheerID for its **verification efficiency** , enabling quick and seamless ID validation for various programs. (6 reviews) - Users commend the **fantastic customer support** from SheerID, enhancing their overall experience and operational efficiency. (5 reviews) - Users appreciate the **user-friendly identity verification** process of SheerID, making it quick and easy to navigate. (4 reviews) - Users appreciate the **outstanding customer experience** of SheerID, highlighting their support and collaborative problem-solving. (3 reviews) - Users appreciate the **helpful and responsive support** from SheerID, enhancing their overall experience and partnership. (3 reviews) - Users appreciate the **time-saving implementation** of SheerID, enabling quick ID verification and easier access to discounts. (3 reviews) - Users highlight how SheerID's services significantly enhance **business growth** and customer engagement through tailored marketing strategies. (2 reviews) - Customer Engagement (2 reviews) - Users praise the **ease of setup** with SheerID, enjoying effortless integration and reliable performance post-implementation. (2 reviews) **What users dislike:** - Users feel there's a **lack of customization** in SheerID, limiting tailored identification options for specific needs. (2 reviews) - Communication Issues (1 reviews) - Users experience **data inaccuracy** with SheerID, leading to inefficiencies and potential reputation management issues. (1 reviews) - Error Handling (1 reviews) - Error Management (1 reviews) - Users face **inaccuracy issues** with SheerID documents, leading to performance inefficiencies and potential brand management challenges. (1 reviews) - Users experience **inefficiency** due to mismatched documents and the need for costly third-party integrations for proper management. (1 reviews) - Users often face **integration issues** with SheerID, leading to inefficiencies and increased costs for third-party solutions. (1 reviews) - Language Limitations (1 reviews) - Limited Access (1 reviews) ## SheerID Reviews ### 1. Set it and forget it **Rating:** 5.0/5.0 stars **Reviewed by:** sody g. | Assistant Manager of Aveda North America Online, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2023 **What do you like best about SheerID?** SheerID has been great on our site. We set the program up and now it works for itself with little to low maintenance on our end. Our account manager has been super helpful and responsive. **What do you dislike about SheerID?** I don't have anything to dislike. One area of improvement would be getting best in class recommendations from the SheerID team since they know of all the different brands that use SheerID. **What problems is SheerID solving and how is that benefiting you?** Identifying customers for targeted discounts and this helps us to convert new guests ### 2. Zero Hassle Vendor to DTV **Rating:** 5.0/5.0 stars **Reviewed by:** Gandhi M. | Scrum Master, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2022 **What do you like best about SheerID?** Good service, personal rapport, clear guidelines, and a solid technical team to resolve any issues quickly. **What do you dislike about SheerID?** Honestly, none. The product is straightforward. Our development team loved the dev portal. **Recommendations to others considering SheerID:** This is a no brainer product to select from many products available in the market. SheerID would be my first pick. **What problems is SheerID solving and how is that benefiting you?** We are using SheerID for student and previously enrolled students eligibility checks and also audit students every year for auto-renewal DTV packages. **Official Response from Crystal Anderson:** > Thank you for the review. We truly appreciate your partnership and are so glad to hear that with SheerID you're able to quickly and instantly verify students and leverage that information in other marketing campaigns. We look forward to working with your team to help build more targeted, personalized campaigns in the future! ### 3. Does what we need **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about SheerID?** Verifies our instructors quickly and efficiently **What do you dislike about SheerID?** Not as much messaging provided to users on documents they are allowed to upload. This messaging also cannot be updated by our teams internally, unfortunately. **What problems is SheerID solving and how is that benefiting you?** Idenitity verification: helps verify instructors fast **Official Response from Sadie Warner:** > Thank you for taking the time to leave your feedback. It’s great to hear that the verification process for instructors is quick and efficient! We hope this allows you to make better use of your internal resources while allowing your customers to gain access to materials quickly. We noticed that you feel that user messaging may not be specific enough and that your internal teams cannot make any updates. We are happy to update messaging on your behalf if you’d care to reach out to our Product Support Team for assistance at productsupport@sheerid.com. Please note that SheerID’s document upload messaging aims to provide users with multiple options for documentation so that they can decide what they are comfortable sharing. It’s also important to note that schools and other institutions provide a wide variety of documents so it’s helpful to not be restricted to specific types. SheerID only requires that documents are authentic and show the required details for verification. In the case of faculty or instructors, this includes the user’s first and last name, the name of the school they teach at, and a date to show that their status as an instructor is current. Looking at the upload instructions for your program, we can see that besides these basic requirements, your company also provides several specific document examples for instructors. These suggestions should be incredibly helpful for your customers. SheerID also provides examples in the FAQ that is linked to the form that you can share with instructors: https://offers.sheerid.com/sheerid/help-center/. Thank you again for providing valuable feedback on your experience with SheerID. Please let us know if you’d like to make changes to the messaging within your user flow, we are more than happy to help! ### 4. IT administration simple and easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about SheerID?** So for from an IT stand point, SheerID administration has been simple **What do you dislike about SheerID?** So far nothing to dislike about using SheerID. **What problems is SheerID solving and how is that benefiting you?** Used for some of our Customer validation. **Official Response from Sadie Warner:** > Thank you for taking the time to provide feedback about your experience with SheerID. It’s great to hear that using the platform and implementing your verification program has been so easy. Our internal teams are always available if you need assistance making any changes or if you’d like to add any product features. We’re happy that you’re pleased with SheerID’s performance to date, and if you have questions or constructive product feedback we would love to hear from you. Thanks again for your time! Please don’t hesitate to reach out if there’s anything more we can do. ### 5. Sheer ID is a valuable asset to our strategy in targeting specific audiences. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Enterprise (> 1000 emp.) **Reviewed Date:** October 08, 2021 **What do you like best about SheerID?** Their Sheer ID support services, along with their simple and easy-to-follow documentation. They are superb in communicating new initiatives, workshops, and there's a great atmosphere within their organization of bouncing ideas with other brands/companies that use their services. **What do you dislike about SheerID?** There was a lot of back/forth communication before we went live, but after it was a bit of dead silence (minus the promotional emails and workshops). However, I would have liked more post-launch or post-implementation resources, case studies, and how to maximize the product post-launch. **Recommendations to others considering SheerID:** Join all their helpful webinars and come up with a plan specifically for these users. Sheer ID implementation was easy and their support system has been extremely helpful. **What problems is SheerID solving and how is that benefiting you?** Targeting specifically to students and educators, this is an interesting demographic for digital subscriptions because of journalism degrees and departments that heavily rely on research within academics. We are being able to separate these users and provide them with special offers, do particular a/b tests, etc. **Official Response from Crystal Anderson:** > Thank you so much for sharing your experience working with our platform and team. We're glad to hear that you were able to achieve value right away with help from our support and implementation departments and have been able to scale and expand your student/educator programs through our solution. In regards to the additional resources, please see our resource center (link below) - there are a ton of use cases, best practice guides, and analyst reports to dive into and learn more! ### 6. Trusted service with great partners **Rating:** 4.5/5.0 stars **Reviewed by:** Carmen L. | Academic Program Manager - Operations and Onboarding, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about SheerID?** Using the services provided by SheerID, I am confident our products are getting into the right hands, and our users have a smooth and easy user experience. **What do you dislike about SheerID?** I am not a fan of the reporting dashboards and visualizations; I wish there were more robust filtering options and the data processed faster. **Recommendations to others considering SheerID:** Aside from verification services, SheerID offers unmatched account support to help elevate users' experience. **What problems is SheerID solving and how is that benefiting you?** SheerID provides a fast verification solution, which our company in no way would be able to provide to maintain the integrity of our programs. Currently, we are working to implement localized content to be more inclusive to our worldwide audience. **Official Response from Crystal Anderson:** > Carmen, thank you for your review! It's great to hear that you've had a positive experience working with the SheerID platform and team and are gaining value with your Identity Marketing programs. We're over the moon to hear you've been able to prevent fraud and are able to maintain the integrity of your programs. SheerID is all about continuous improvement, so I will make sure to pass your feedback around improving and expanding our capabilities with reporting dashboards. We look forward to continuing to help you provide special offers to members of your communities for years to come. ### 7. Incredible add to our marketing program **Rating:** 5.0/5.0 stars **Reviewed by:** Casey K. | Director of Customer Acquisition, Fox Nation, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about SheerID?** SheerID has allowed us to grow our subsciber base tremebdously through different targeted segments that align with our brand. We did a full RFP before starting this program and SheerID blew the competition away. **What do you dislike about SheerID?** Nothing on the SheerID side, I believe all our hiccups have been with the inflexability of our own systems. I do wish it was easier to rollover verifications year to year **What problems is SheerID solving and how is that benefiting you?** How to reach new potential audiences that may not have typically known about our product or been willing to take a chance and try our brand. They make targeted marking easy. **Official Response from Crystal Anderson:** > The entire SheerID team is excited to hear about your experience and success! We're happy to hear that SheerID came out on top during the RFP process and hope we continue to meet your expectations during your 2023 programs. Our team always welcomes constructive feedback on the platform and pricing - I'll make sure to pass on your comment about the rollover verification process and see how we can make it a smoother, easier transition. ### 8. East to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Minal C. | Marketing head, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about SheerID?** The dashboard where we analyze the audience and demographics **What do you dislike about SheerID?** I do not dislike anything in sheer id so I cant answer this **What problems is SheerID solving and how is that benefiting you?** It's verifying student ids for our app .. heling with verifications ### 9. Poor customer experience, but useful product **Rating:** 0.5/5.0 stars **Reviewed by:** Nikola C. | eCommerce Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2022 **What do you like best about SheerID?** After the setup, the product is very useful, saves a lot of time and runs smoothly. **What do you dislike about SheerID?** Very poor customer service, a lot of miscommunication within Sheerid teams. Very long setup of the new programs, it even takes a lot of time to fix minor elements. Fairly high cost. **What problems is SheerID solving and how is that benefiting you?** SheerID is helping us to verify students, so we are sure that the right users are getting the discount. We are in the process of setting up a teacher's program, which will save a lot of time for us (after it is set up). **Official Response from Crystal Anderson:** > We appreciate your feedback and will make sure to pass this on to the leadership team so we can improve the overall customer experience and prevent others from having the same negative experience you had. We apologize for the negative experience you had; after digging in with your Account Executive and Customer Success Manager, we noted that there were several internal processes that were being updated at the same time and therefore caused a delay in your implementation: 1) New Account Executive on the account 2) Client delivery changes and realignment on your initial purchased package versus the upgraded package 3) Updated pricing model We have an internal meeting scheduled to fix the gaps and ensure a smoother implementation process in the future. If you're open to it, I'd love for you to chat more about your experience with our Chief Customer Officer and can help coordinate a meeting. We aim to provide a better experience in the future. If you have any further concerns, feel free to reach out to us directly. ### 10. A seamless tool with tons of real human support **Rating:** 5.0/5.0 stars **Reviewed by:** Allyson P. | Sr. Manager, Track Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about SheerID?** We used SheerID's verification tool in a previous iteration and recently reengaged with them post-COVID. Since our first round, the retargeting abilities have gotten so much smoother and their customer service is top-notch. We frequently receive same-day responses to any issues or requests we have, and the team brings a ton of additional value to the partnership by bringing other verification customers together to share best practices and campaign insights. **What do you dislike about SheerID?** We've had small, well-addressed problems because of the nature of our business as it relates to needing the templates to function across multiple events at multiple venues. The SheerID team has always quickly jumped in to help us troubleshoot any of these issues and make modifications to make sure the tool works for our unique circumstances. **What problems is SheerID solving and how is that benefiting you?** Ourr number on epriority with our special offers is to ensure they're being utilized by our target audience, and not bought up by brokers for resale value. SheerID helps us to gatekeep our discounts to the audiences from whom they are intended, as well as to reach out to verified fans who haven't completed their purchase. **Official Response from Crystal Anderson:** > Thank you so much for your feedback, Allyson. We truly value your opinion and your experience. It's great to hear that you've had such a wonderful experience working with our team! It continues to be a pleasure working with your team and we look forward to our continued partnership. ### 11. T-Mobile employs Sheer ID for Military/FR verification. **Rating:** 4.0/5.0 stars **Reviewed by:** Katrina P. | Integrated Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about SheerID?** Sheer ID is quick to respond to questions. Their staff is extremely helpful at offering solutions to complex problems - such as verifying new audiences. I have not yet had experience with any other verification services. **What do you dislike about SheerID?** The cost is more than expected, but once again, I have not had experience with other verification services to know whether or not this is true. Verifying a portion of our current customer base would be an area where cost is a factor. **What problems is SheerID solving and how is that benefiting you?** Sheer ID is currently discussing how they can A. verify our current 55+ customer base (as military) and B. verify Acxiom data for military prospects. Both of these projects have yet to be employed as we're discussing the budget. **Official Response from Crystal Anderson:** > Katrina, thank you for your feedback. As always, we appreciate T-Mobile's loyalty 🤗 and are happy that the team is part of the SheerID customer family! Per your comment about pricing, the SheerID team consistently reviews our pricing model to ensure that it is a fair industry price and aligns with market conditions. It also allows us to continue investing in our leading software platform to better serve customers, like you. I will definitely pass your note on to our product marketing team for further analysis of our current pricing structure. The team is excited to hear about your success with SheerID - we look forward to our continued partnership and seeing the success of the new projects in 2022 and beyond! ### 12. Outstanding Team! Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin N. | Director, Marketing Product Development, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about SheerID?** Sheer ID is nimble, accommodating, fast to deliver. Their leadership and account services team make themselves immediately available and trouble shoot issues rapidly with vigilance **What do you dislike about SheerID?** I don't have any complaints - the team and the product are excellent! **What problems is SheerID solving and how is that benefiting you?** We are using SheerID to validate customers' identity and affiliation with program benefits our company offers. It's resulted in a much more streamlined customer facing experience. **Official Response from Crystal Anderson:** > Kristin, thank you so much for your feedback. We truly value your opinion and your experience with SheerID. It's great to hear that you've had a positive experience working with the SheerID platform and team. We look forward to continuing to help you provide special offers to multiple communities! ### 13. Great experience with SheerID! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about SheerID?** Everyone at SheerID is extremely responsive and helpful. Verifications and reporting have always been detailed and smooth. Additionally, they share valuable research with us about the cohorts that we're targeting. **What do you dislike about SheerID?** It's a little expensive for the LTV we see from these users because not all verifications turn into paying users. Implementing their new API has taken our technical teams a long time, but I think that may be a shortcoming on our side for technical resources. **Recommendations to others considering SheerID:** SheerID is a great partner to work with. They consistently share valuable research about core cohorts with us, and the platform is easy to implement and use. **What problems is SheerID solving and how is that benefiting you?** SheerID is solving our need for verifying that individuals are actually members of the groups they say they are. This prevents us from giving discounts to fraudulent users. ### 14. Need better Instructions for CX use. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about SheerID?** the ability to view documents at a glance and how clear the visuals are. **What do you dislike about SheerID?** There's no direct line of communication to an agent if there is an issue with uploaded documents. **What problems is SheerID solving and how is that benefiting you?** It's causing more issues than solving issues bc CX are still calling in concerning eligibility status. **Official Response from Crystal Anderson:** > We’re sorry you are experiencing trouble with uploaded document issues. SheerID prides itself on providing excellent customer experience all around, including your own brand consumers. We want to apologize for any service issue(s) you have experienced so far and would like to receive additional information on how best we can resolve the document review issues and improve the overall CX. Feel free to send your request to advocate@sheerid.com and we'll get a meeting set up with the appropriate internal stakeholders. In the meantime, visit our help center for frequently asked consumer questions regarding the status of verifications or redeeming an offer. ### 15. Easy to maintain program that helps win over customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about SheerID?** SheerID helps us manage our teacher, medical professional, and military discounts with a straightforward program that is simple to set up and maintain. Introduces our brand to new customers with appealing discounts and expands our brand in key demographics. **What do you dislike about SheerID?** Customers are required to re-verify their eligible professions each time they make a purchase. Some areas cannot be easily verified i.e. preschool teachers. Many verifications are spent on ineligible customers - potential for more fail safes? **What problems is SheerID solving and how is that benefiting you?** Providing unique codes for eligible customers when they are ready to make a purchase on our site. **Official Response from Crystal Anderson:** > Thank you so much for your feedback. We truly value your opinion and your experience. The team is thrilled you have created a strong loyalty program amongst teachers, medical professionals, and the military through the use of SheerID. Thank you for your feedback on limitations. We want to clarify that teachers K-12 are supported in the U.S. For those outside the U.S., we cannot do K-12 yet, but we continuously invest in both our product and team to better meet our customer's needs and will note this ask for future roadmap planning. For preschool teachers, we do offer the Professions community data in order to verify (see resource link). Please reach out directly to me or your CSM to ask how to get started. We greatly appreciate your continued support and business. ### 16. ok **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about SheerID?** simple to use and how wasy it is to see if they need anymore info or not to upload **What do you dislike about SheerID?** not always consistent with verification with the customers doc upload **What problems is SheerID solving and how is that benefiting you?** there doc verification and info for there comapany **Official Response from Crystal Anderson:** > Thank you for your review! SheerID offers multiple community verifications to our customers, however, companies using our service can customize which members of these communities can take advantage of the exclusive offer(s). This can lead to potential verification issues. We also have a high standard of fraud security, so paperwork - no matter how official - that does not show the basic information needed for complete verification will be rejected without consideration. There are multiple key pieces of information required and documents submitted should also match the details on the verification form - any discrepancy may also result in verification rejection. If you have any further concerns, we'd love to chat – feel free to send your request to advocate@sheerid.com. In the meantime, visit our help center for frequently asked consumer questions regarding the status of verifications or redeeming an offer. ### 17. Great partnership **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about SheerID?** Great partnership to drive new acquisition sales. I like that the platform is well known, searchable and has a lot of recognizable brands. The landing page is easy to naviagte for users. **What do you dislike about SheerID?** Placement on the page. There are a lot of student offers and I feel my company is buried.I wish they could integrate highlighting different offers throughout the site so everyone gets equal visibility. **What problems is SheerID solving and how is that benefiting you?** New sales of a product in the University space. the benfit is having a location where the offer is shown yearound and students can redirect to our site long after school as started whenever they are looking for a student discount not just when school is starting **Official Response from Crystal Anderson:** > Thank you for taking the time to leave your feedback. The SheerID team also appreciates the continued partnership and is glad to hear about the ease of use for your users. We are always looking to optimize the overall SheerID experience, so your feedback is truly appreciated about the page placement of your offer on the Shoppers site. Rotating offers is a great idea and I'll pass it on to the marketing team so we can help improve your SheerID experience in the future and help you see even more acquisition sales! ### 18. Really like the idea and very simple to implement! **Rating:** 5.0/5.0 stars **Reviewed by:** Bárbara R. | Scrum Master, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about SheerID?** Easy implementation and very good support from the SheerID team. **What do you dislike about SheerID?** It wasn't very clear in the beggining, and took a little while to get the information. But once we got it, seemed fine. **What problems is SheerID solving and how is that benefiting you?** It is helping on reaching more customers to get to know our brand. **Official Response from Crystal Anderson:** > Thank you so much for the kind review. We truly value your opinion, your experience with SheerID, and your partnership. It's great to hear implementation was smooth and that the support you've received from our team has been exceptional. We always take this as a learning opportunity for internal process review and optimization and would like to hear more about what wasn't clear at the beginning of the partnership / what information was delayed. Feel free to reach out to crystal.anderson@sheerid.com – we look forward to helping you optimize your campaigns for further user engagement and brand exposure. ### 19. Bueno **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about SheerID?** It's very helpful I like when the personalized links are available. I like seeing why documents are rejected, but it would be nice if they were a little clearer. **What do you dislike about SheerID?** No complaints, it would be nice to be able to get clear answers on why certain schools are rejected **What problems is SheerID solving and how is that benefiting you?** It is helping me to resolve verification issues for the users who need to get setup. **Official Response from Crystal Anderson:** > Thank you for your review! It's great to hear that SheerID has helped resolve verification issues for your consumers. We're sorry to hear that the document rejection is not clear - I will make sure to pass this feedback on to the product team for future optimizations. Aside from this, we're happy to hear that your team is seeing value from the product with your student verifications, and thank you for your continued partnership. ### 20. SheerID Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about SheerID?** SheerID is a great company with incredible employees. They will always go above and beyond to make sure your expectations are not just met, but exceeded. They are timely, professional, and easy to work with. Their employees are trained very well and are all knowledgable. **What do you dislike about SheerID?** SheerID is great to work with, it would be nice if we could meet more in person, but this is of no fault of SheerID! **What problems is SheerID solving and how is that benefiting you?** SheerID has helped me improve my landing page and validate my csutmers in a quick and seamless way. **Official Response from Crystal Anderson:** > Thank you for your feedback! We are over the moon to hear that working with our team has been such a pleasant experience and that your programs are seeing success. It's been a pleasure working with your team on your identity marketing program(s). We truly value your opinion and partnership. ### 21. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy A. | Sales Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about SheerID?** It is a great way to verify our guest military and college status. **What do you dislike about SheerID?** When we are running low on entries it emails every 2 hours. **What problems is SheerID solving and how is that benefiting you?** unknown **Official Response from Crystal Anderson:** > Thank you for taking the time to leave your feedback! It's great to hear about the success you've had with easily verifying military and college students. It sounds like teachers might be the next community you might research and add to your verification programs since students are already successful - you can learn more here at the link provided below. It continues to be a pleasure working with your team and we look forward to our continued partnership. ### 22. SheerID review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about SheerID?** Working closely with SheerID, I and the team know that we are getting the most accurate verification data for all doctors, nurses, teachers and first responders in the U.S. **What do you dislike about SheerID?** While using SheerID to build new promo codes, we felt that the platform could do a little re-designing to create a more UX-friendly site. **Recommendations to others considering SheerID:** Trusted platform! **What problems is SheerID solving and how is that benefiting you?** SheerID helps us verify who is eligible to receive a special discount for our doctors, nurses, teachers and first responders among our customers **Official Response from Crystal Anderson:** > Thank you for the review. We truly appreciate your partnership and are so glad to hear that you are able to extend offers to some of the most important communities out there by leveraging our solution. Our team is always looking to optimize the platform and the overall SheerID experience so we'll make sure to pass on your feedback about the UX. It continues to be a pleasure working with your team and we look forward to our continued partnership. ### 23. True Definition of a Partner & Great Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Sean C. | Vice President Omnichannel, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SheerID?** The partnership you receive with SheerID is second to none. SheerID takes the time to understand your business and your objectives. They listen to feedback and are open to new suggestions that will help drive your business. **What do you dislike about SheerID?** Honestly, there is not much to dislike about the partnership. The biggest opportunity would be to expand beyond the traditional customer groups (non-governmental etc.) to help us engage even more with our audience and to help us become a better part of more communities. **Recommendations to others considering SheerID:** Worth the time and effort to take your business and your ability to personalize offers to communities to the next level. **What problems is SheerID solving and how is that benefiting you?** We were able to take what was a manual process for our CS team and automate it - not only the automation but the verification process and confidence that we are not being exposed to fraudulent behavior. We have seen tremendous revenue growth through this program and we have received extremely positive feedback from these communities we can now service better than we could before. SheerID has allowed us to scale to meet consumer needs. **Official Response from Crystal Anderson:** > Sean, thank you for your feedback, especially with the opportunity you suggested around expanding beyond traditional customer groups! Our team is always looking to optimize the platform and the overall SheerID experience, so your feedback is truly appreciated and will be passed on to the product team. The team is excited to hear your success with SheerID - we look forward to our continued partnership and seeing what new projects we can work on together in 2022 and beyond! ### 24. Helpful, well documented and a pleasure to work with! **Rating:** 4.0/5.0 stars **Reviewed by:** Cord S. | Cloud Engineer/Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2021 **What do you like best about SheerID?** They are very helpful, making sure that your integration with them is successful. Our company integrated with SheerID via API requests for Driver's License verification. It was a straightforward process that we were able to get up and running immediately. **What do you dislike about SheerID?** Our custom integration with them met issues, some technical and some other. However, they were quick to assess and fix technical issues and a pleasure to interact with when we needed assistance. They resolved all of our technical issues immediately when they were raised. **Recommendations to others considering SheerID:** Any questions you have with implementation contact them as they are really helpful and want to get you setup with as little pain as possible, none if they can! **What problems is SheerID solving and how is that benefiting you?** Our company integrated with SheerID for Driver's License validation. We are now able to validate non-California licenses for rentals of our vehicles quickly and easily. Integrating with SheerID has allowed us to focus on the portions of our custom process because we know we can trust the integration due to its simplicity and clarity. **Official Response from Crystal Anderson:** > Thank you for your feedback! We appreciate your partnership and are glad to hear how helpful the SheerID team has been in supporting your custom integration. If you continue to experience any technical issues with your integration, please don't hesitate to reach out to us – we're happy to get you connected with a member of our technical support team to get issues resolved ASAP. ### 25. SheerID for Student Verification **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2022 **What do you like best about SheerID?** How speedy and thorough our SheerID partners are about answering our questions. We use the verification tool and this has helped grow our student plan and reach student demographics. SheerID has been very helpful in expanding to our target segments, and especially useful as we consider expanding internationally. They are quick to respond to questions and offer additional resources and insights. **What do you dislike about SheerID?** Lack of collaboration and flexibility in renewing/updating verification contracts. Allowing for discussion and working to be in partnership on decisions will help **Recommendations to others considering SheerID:** Consider what targeted segments verification may be more useful in. **What problems is SheerID solving and how is that benefiting you?** Focused on identifying and verifying our student segment. Benefitted in being able to only offer product discount to verified students. We have seen growth in this program **Official Response from Alessia Righi:** > Thank you for sharing your experience working with the SheerID platform and team. We are very happy to hear that your student program is seeing growth and that working with our customer success team has been such a positive experience! The team does look to have collaborative conversations within quarterly EBRs around upcoming contract renewals, and we're sorry to hear about your experience with the renewal/contract updates. We will make sure to pass on your feedback to the team for review and improvement. We greatly appreciate your partnership and look forward to continuing to help you provide special offers to students and expanding your program internationally! ### 26. issues when profiles are not generating **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about SheerID?** when they actually add the verified soc to the numbers **What do you dislike about SheerID?** when profiles dont generate, when the system only review the first document, when the system doesnt recognise special agents as law enforcement. **What problems is SheerID solving and how is that benefiting you?** automated document verification **Official Response from Crystal Anderson:** > We’re sorry you experienced an issue with verifications - we take this as a learning opportunity for internal process review and platform optimization. As the SheerID team continues to optimize and expand our platform capabilities, it's important to note that SheerID has the highest instant rates of any alternative verification provider. We have more than 20,000 authoritative data sources that instantly verify community members, and we have AI and machine learning to automatically review identity documents. Because of our instant sources, we can increase conversions by 29% compared to other verification providers. We would be happy to send you a full list of all verification forms we accept. Because we have a high standard of fraud security, paperwork - no matter how official - that does not show the basic information needed for complete verification will be rejected without consideration. Our team continues to look at ways to scale our solutions and help teams be more efficient and successful with our platform. We'd love to have a deep dive with you and see how we can smooth out any wrinkles your team may be having with verifications. Feel free to send your request to advocate@sheerid.com. Thank you! ### 27. High quality leads **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about SheerID?** Reduces friction for our guests. Generates high-quality leads. **What do you dislike about SheerID?** There is nothing that I dislike about SheerID **What problems is SheerID solving and how is that benefiting you?** Offers an opaque channel for Princess to create custom offers for various groups ultimately leading to incremental bookings. **Official Response from Crystal Anderson:** > Thanks for taking the time to give us your feedback. We're over the moon that your team is seeing success with SheerID programs and that it is providing a seamless customer experience. We look forward to seeing what 2023 brings for your programs. Here's to thanking more community members for all their hard work! ### 28. Good system but a long setup time **Rating:** 3.0/5.0 stars **Reviewed by:** Ryan N. | Senior Product Manager, Digital Subscriptions, Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about SheerID?** That after setting up SheerID with our checkout vendor, it just runs and does its thing. **What do you dislike about SheerID?** That it took a long time for SheerID to acknowledge that styling errors were occurring on its end and the time it took to fix them. **What problems is SheerID solving and how is that benefiting you?** We are offering individual student discounts to college students and faculty. However, we have underutilized the number of verifications we have available, and would need to review the contract to see if those can be rolled over. **Official Response from Crystal Anderson:** > Ryan, thank you for your candid feedback - we definitely take this as a learning opportunity for internal process review and optimization. We want to apologize for the issues you experienced and delayed resolution during onboarding. Our team continues to look at ways to scale our solutions and reduce time to resolution and look to gain back your trust in our services. We will work with your team to ensure appropriate actions take place during contract renewal and appreciate the continued partnership. ### 29. Very good and accurate **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about SheerID?** Precise and fast response is what we are looking for. **What do you dislike about SheerID?** take some time to load from the customer side of filling form out **What problems is SheerID solving and how is that benefiting you?** very efficient, it is pretty good **Official Response from Crystal Anderson:** > Thank you for your review! It's great to hear that SheerID allows your team to be more efficient and provides accurate data. We would love to gain a little more insight into your comment about long load times for consumers. Customers typically love that their consumers never leave the brand site or need to set up a separate SID account - for this reason, the consumer experience is seamless and transparent and one of the best parts about SheerID. And because we have a high standard of fraud security, the form that consumers do fill out requires specific inputs for verification, and unfortunately, that may result in added fields for consumers but increases fraud controls for you. If you have any further concerns, we'd love to chat – feel free to send your request to advocate@sheerid.com. Thank you! ### 30. SheerID has been very supportive and flexible towards our needs. Also working without any issues. **Rating:** 4.0/5.0 stars **Reviewed by:** Reo T. | Senior Manager - Digital Planning, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about SheerID?** We have been using SheerID for a year and a half now and haven't faced any issues. **What do you dislike about SheerID?** Working as expected so nothing in particular. **What problems is SheerID solving and how is that benefiting you?** We use SheerID for student verification. Without SheerID, our student program (special discount to students) wouldn't work. **Official Response from Crystal Anderson:** > Thank you for taking the time to leave us a review! It's great to hear that you've had a positive experience working with the SheerID platform and team. We look forward to continuing to help you provide special offers to students for years to come! ### 31. Great First party data service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 11, 2022 **What do you like best about SheerID?** A streamlined verification process that is easy to orchestrate. REST API service gives us the control over the UX and overall technical solution. **What do you dislike about SheerID?** For an international implementation such as ours, long lead times to fix translations across various locales is cumbersome. **What problems is SheerID solving and how is that benefiting you?** SheerID provides a unified verification process that can scale across regions worldwide. **Official Response from Crystal Anderson:** > Thank you for the review. We truly appreciate your partnership and are glad to hear that the REST API gives you the versatility and customization you need for your brand. SheerID is all about continuous improvement, so I will make sure to pass on your additional feedback on international implementation to see how we can optimize this process and reduce fix times. We look forward to working with your team to help build more targeted, personalized campaigns in the future and across all geos! ### 32. Very easy to use and work with **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2022 **What do you like best about SheerID?** It is very easy to get set up with SheerID and I think that they are very easy to work with. We don't have to micro manage our account, and we rarely get any complaints about set up from customers. Think that this is a very seamless set up process, but if we run into issues, our campaign managers are very helpful with solutions. **What do you dislike about SheerID?** I think that there are limitations in terms of granting discounts to some members that don't meet their criteria. For example, only teachers of middle school or above are eligible, so not preschool or elementary school. **Recommendations to others considering SheerID:** I would definitely recommend them, but make sure that your CS team has a response in place for the times when a customer doesn't meet their requirement for that field. **What problems is SheerID solving and how is that benefiting you?** We are creating a strong loyalty program with teachers, medical professionals and military personnel. We are able to give them a discount and think this is a very important initiative for us. **Official Response from Crystal Anderson:** > We are glad to hear implementation was smooth and the support you've received from our team has been exceptional. The team is thrilled you have created a strong loyalty program amongst teachers, medical professionals, and the military through the use of SheerID. Thank you for your feedback on limitations. We want to clarify that teachers K-12 are supported in the U.S. For those outside the U.S., we cannot do K-12 yet, but we continuously invest in both our product and team to better meet our customer's needs and will note this ask for future roadmap planning. For preschool teachers, we do offer the Professions community data in order to verify (see resource link). Please reach out directly to me or your CSM to ask how to get started. We greatly appreciate your continued support and business. ### 33. Mostly provides accurate data **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about SheerID?** The auto-verification is most helpful to me. **What do you dislike about SheerID?** Lack of sales representative to help provide updates. **What problems is SheerID solving and how is that benefiting you?** It's important to help verify student status. **Official Response from Crystal Anderson:** > Thank you for your review. It's great to hear that your team is seeing value in the product by helping verify students for your offers. We do provide dedicated reps based on the package you selected. Packages range from Pay As You Go, which is self-service, to Starter, which is best for smaller businesses, all the way up to Enterprise - which delivers the most features and the highest support levels. If you'd like to explore changing your package to receive more support, please send your request to advocate@sheerid.com. Thank you! ### 34. Easy and a good value! **Rating:** 5.0/5.0 stars **Reviewed by:** Kody A. | Group Programs Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about SheerID?** I love the simplicity of implementation on our side and the ease of use for our customers! Most people are through the flow in seconds. **What do you dislike about SheerID?** I would love to see more reports in the dashboard where we could drill down into the details. **What problems is SheerID solving and how is that benefiting you?** We're using SheerID to replace a manual student verification process. SheerID is saving us and our users a ton of time. **Official Response from Alessia Righi:** > Kody, thank you so much for your feedback. We truly value your opinion and your experience. It is great to hear that the implementation was smooth and that SheerID is saving both you and your customers a lot of time! Our team is always looking to optimize the platform and the overall SheerID experience, so we'll make sure to reach out to you directly to see what types of reports you'd like to see in the dashboard for future product roadmap consideration. It continues to be a pleasure working with your team and we look forward to our continued partnership. ### 35. Very useful service with a dedicated team **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about SheerID?** Process automation, ability to retarget customers and send gated consolation offers, insights on the status of the business **What do you dislike about SheerID?** Lengthy implementation process with lots of steps **What problems is SheerID solving and how is that benefiting you?** Verifying potential customers' occupation and preventing fraud **Official Response from Crystal Anderson:** > Thank you for your feedback - we definitely take this as a learning opportunity for internal process review and optimization. We want to apologize for the lengthy experience you had during onboarding. Our team continues to look at ways to scale our solutions and reduce time to value. We will reach out directly to you to ensure we gather additional feedback to help optimize our implementation process for future instances. The SheerID team appreciates the continued partnership. ### 36. Sheer ID - great user experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about SheerID?** It's a very user friendly experience for our users to verify their identification and since the implementation of Sheer ID, we've seen significant improvement in user engagement. **What do you dislike about SheerID?** No downsides, wish there was more data available to review user. behavior and failures in login. **What problems is SheerID solving and how is that benefiting you?** Enabling our user base to verify their identity. **Official Response from Crystal Anderson:** > Thank you for your review! It's great to hear that you've had a positive experience working with the SheerID platform and it has improved user engagement for your company. We'd love to hear more feedback on the additional data points you are looking to gain on user behavior. There are marketing best practices we can share with you to help you use zero-party data gathered from SheerID for more personalized outreach and offers. Feel free to reach out to hello@sheerid.com – we look forward to helping you optimize your campaigns for further user engagement. ### 37. Easy to use and work with. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about SheerID?** I like the support provided and the level of communication with our reps. **What do you dislike about SheerID?** Mostly - pricing, especially the original renewal offer. Reporting probably could be a little more customizable, however this is not a key issue for me now. **What problems is SheerID solving and how is that benefiting you?** Sheer ID allows us to verify if a customer belongs to a certain demographic. **Official Response from Crystal Anderson:** > Thank you for taking the time to leave us a review! It's great to hear that you've had a positive experience working with the SheerID platform and team. We look forward to continuing to help you provide special offers to multiple communities. One thing to note on reporting – we have started rolling out monthly key performance notifications to the primary account program owners to help be more proactive (in the meantime, I've linked to how you view these directly in your dashboard). We'll continue to add more automated insights to add value and make your team more efficient! ### 38. White-label solution for ID verification **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about SheerID?** SheerID's model allows for us to control the overall user experience and branding. The SheerID Client Delivery team we were paired with for our first project was great to work with. They were responsive and open to our needs and designs. **What do you dislike about SheerID?** SheerID lacks detailed and robust technical documentation. SheerID only communicated high level, happy path specifications to us resulting in many changes to our architecture and logic along the way. When our project completed development, SheerID transitioned us from their Client Delivery team to an ongoing Client Success team. At this point, the responsiveness and quality of work and interaction decreased significantly. **What problems is SheerID solving and how is that benefiting you?** Customer identity verification for benefit redemption. Streamlined, quick ID verification. Quick to market solution. Reduction in customer fraud. Business reporting and analytics. **Official Response from Crystal Anderson:** > Thank you for your feedback - we take this as a learning opportunity for internal process review and optimization. We want to apologize for any service issues you experienced with the Client Success team. We find this is typically one of our strengths mentioned by other customers and look to gain back your trust in our services. We are currently scheduling a larger meeting with both teams to determine the appropriate measures/solutions for a healthier partnership moving forward. On the note of having technical documentation, we do offer all documentation (from beginner to advanced topics) on our developer site (linked below). We will revisit our internal process to ensure we are prescribing clear action plans during the onboarding phase and beyond. ### 39. Great partnership and support in growing qualified traffic to our site **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2022 **What do you like best about SheerID?** Collaboration and willingness to make our profit plans part of our joint business plan **What do you dislike about SheerID?** experience has been all positive thus far **Recommendations to others considering SheerID:** Great way to support critical members of your communities and give back while growing traffic and loyalty to your brands **What problems is SheerID solving and how is that benefiting you?** Increasing and scaling traffic to the site and improving our conversion metrics. Helping us to qualify and authenticate new users that are within our existing CRM data base and introducing us to partners to help us scale traffic via media spend ### 40. P.volve Review **Rating:** 5.0/5.0 stars **Reviewed by:** Alison M. | Director of Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2022 **What do you like best about SheerID?** The SheerID team is always very helpful and accomodating for the P.volve needs **What do you dislike about SheerID?** I wish there was more automated reporting and insights **What problems is SheerID solving and how is that benefiting you?** SheerID has allowed us to reach an entirely new audience through our specialized discounts **Official Response from Crystal Anderson:** > Alison, thanks for sharing your experience working with the team as well as leaving feedback on what can be improved on the platform. The team loves to hear that we've enabled you to reach a new audience and helped grow new fans of your business! One thing to note on automated insights – we have started rolling out monthly key performance notifications to the primary account program owners (in the meantime, I've linked to how you view these directly in your dashboard). We'll continue to add more automated insights to add value and make your team more efficient! ### 41. SheeID went above and beyond to help us grow the Student business **Rating:** 4.5/5.0 stars **Reviewed by:** Robert H. | Product Director, Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2022 **What do you like best about SheerID?** SheerID met the SLAs and services agreed upon, but also acted as a growth partner to SoundCloud **What do you dislike about SheerID?** We had too many meetings, I think a QBR would have been sufficient **Recommendations to others considering SheerID:** Set up QBRs and use them as a growth partner for your business. **What problems is SheerID solving and how is that benefiting you?** Offering a lower price point to younger demographics. As a business, we've seen higher conversion via the lower pricing. **Official Response from Alessia Righi:** > Robert, thank you for taking the time to leave us a review. We are very happy to hear that you achieved higher conversion rates thanks to SheerID and that you found a great partner in us. I will make sure to pass your feedback regarding the frequency of the meetings to the team. It continues to be a pleasure working with the SoundCloud team and we are looking forward to continuing helping you provide personalized offers for students in the future! ### 42. Efficient and Consistent Licensing Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SheerID?** SheerId is a consistent platform, which has performed consistently well for our organization. The service provided is invaluable to managing a vetting process at the front of a licensing service. **What do you dislike about SheerID?** Implementation can be pretty technical, so you need to ensure the involvement of the correct level of IT/Enterprise services groups from an early point in the platform's project lifecycle. **What problems is SheerID solving and how is that benefiting you?** Before having SheerID in place, we had many resources to manage our student (and imposter student) leads who were requesting new licenses daily. Having SheerId in place allowed us to devote those resources to more profitable activities than validation-of and communication-with what is ultimately a likely low revenue activity and open up their work-life to focus on more challenging and rewarding projects. They were able to spend their time building partnerships with non-profit organizations or universities wanting to utilize our products rather than spending their days vetting the numerous single-user student's requests which would flood our way. After implementing SheerId, the product has consistently been stable; our organization has not experienced down-time or drops service quality or speed. I couldn't recommend the platform enough. **Official Response from Crystal Anderson:** > Thank you for the review. We truly appreciate your partnership and are so glad to hear that with SheerID your team was able to see efficiency gains. We look forward to working with your team to help build more targeted, personalized campaigns in the future! ### 43. Very poor experience to start and slowly getting better. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about SheerID?** Their product speaks for itselt. When implemented correclty and processes are followed it works great. **What do you dislike about SheerID?** Our most recent account executive was the worst AE I have experienced. It took me to withhold payment for them to understand the issues we were having and get a new AE in and our processes updated. **What problems is SheerID solving and how is that benefiting you?** We are solving student verifications with our Quickbooks program for education. This has taken a huge burden off our teams plate to ensure we are not giving out licenses to everyone. **Official Response from Crystal Anderson:** > Thank you for your feedback - we are currently looking into the team members involved with this account and determining the appropriate measures for a healthier partnership moving forward. We want to apologize for any service issue(s) you experienced with the previous AE team member. We're glad to hear that improvements have been made and we're taking the necessary steps to build a better relationship between SheerID and your team. Aside from this, we're happy to see that your team is seeing value from the product with your student verifications and fraud prevention. If further and immediate support is needed, please reach out to crystal.anderson@sheerid.com and I will help escalate internally. ### 44. Top notch **Rating:** 4.5/5.0 stars **Reviewed by:** Megan H. | Marketing Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2021 **What do you like best about SheerID?** SheerID always makes sure that our company has everything we need to be successful. I enjoy our monthly touch bases, even in the off-season, to discuss new opportunities. **What do you dislike about SheerID?** There aren't many negative things about SheerID. If there is ever a problem we have, the team that works with our company goes out of there way to ensure the issue is solved. **Recommendations to others considering SheerID:** Go for it! SheerID is a great partner. There are so many opportunities for new marketing campaigns for your company. **What problems is SheerID solving and how is that benefiting you?** We are using SheerID to verify military IDs and "hometown hero" IDs for our discounts. **Official Response from Crystal Anderson:** > Thank you for taking the time to leave us a review! It's great to hear that you've had a positive experience working with the SheerID platform and team. We look forward to continuing to help you provide special offers to members of the military for years to come! ### 45. Wonderful customer service, user-friendly platform **Rating:** 4.5/5.0 stars **Reviewed by:** Madi S. | Retention, Loyalty, CRM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about SheerID?** The CSMs I've had the pleasure of working with have been phenomenal. Really responsive and helpful, and they continue to check in long after contracts are signed to help ensure things are running smoothly. The platform itself was easy to integrate and we've seen great results. **What do you dislike about SheerID?** Would prefer if they only charged for successful verifications, as opposed to all attempted verifications, but I understand the business case for that so it's not a huge negative. **What problems is SheerID solving and how is that benefiting you?** Converting more customers and (hopefully) improving retention and LTV. So far, that seems to be the case. **Official Response from Crystal Anderson:** > Madi, thank you for your review. We are over the moon to hear that our customer success team has been such a pleasant experience for your team and that your programs are seeing success already! SheerID is all about continuous improvement, so I will make sure to pass on your additional feedback on pricing. In the meantime, we look forward to partnering with you on additional programs that will improve retention and LTV and increase customer acquisition. ### 46. Very Satisfied w/ SheerID **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about SheerID?** The time savings the platform provides our team. **What do you dislike about SheerID?** The admin dashboard is not as intuitive as I would like. **What problems is SheerID solving and how is that benefiting you?** The instant verification provides huge time savings for our customer service team and provides an improved customer experiance. **Official Response from Crystal Anderson:** > Thank you for sharing the value you've received from partnering with SheerID. The team is glad to hear about the tremendous time efficiency gain for your team! We are dedicated to continuous improvement and appreciate you leaving feedback about the dashboard. This feedback will be passed on to the product team, but in the meantime, feel free to review the documentation on key performance metrics and how to find these within your dashboard. Since the dashboard provides a wealth of feedback on all campaign metrics, it may be hard to distinguish which metrics are the most important ones to track but this should provide a little more clarity around this. ### 47. Sheer ID has been extremely helpful and supportive as we grow our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Karla S. | Director, Sports Marketing and Revenue, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2021 **What do you like best about SheerID?** The SheerID team is always available to support any business needs, from explaining the basics to helping resolve unforeseen issues. **What do you dislike about SheerID?** I have not had a negative experience or have been dissatisfied with the customer service provided by SheerID. **What problems is SheerID solving and how is that benefiting you?** Ensuring our eligibility-based product continues to grow with the right cohort of consumers. **Official Response from Crystal Anderson:** > Thank you for your feedback, Karla! It's been a pleasure working with your team on your identity marketing program. We truly value your opinion and partnership. ### 48. Vast array of validations for targeting marketing or promo strategy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2021 **What do you like best about SheerID?** Student validations(US and abroad), health care professional validation. Offer/code distribution through cobranded pages with no eng work is great. **What do you dislike about SheerID?** Nothing really. more type of validations like employment status etc would have been useful for us. **What problems is SheerID solving and how is that benefiting you?** Validations for student plan, health care professionals. Distribute offers to eligible users through cobranded pages. **Official Response from Alessia Righi:** > Thanks for sharing your feedback. We're glad to hear that you had a positive experience working with us and are seeing success with verifying student and healthcare professionals. We do want to share that we offer employment and professional verification. We verify 44K employers with 65 million employees, including 375 of the Fortune 500 companies along with industry professionals. For more information, view our employment FAQ sheet below. ### 49. Powerful verification platform for unique marketing campaigns. **Rating:** 4.0/5.0 stars **Reviewed by:** Adam T. | Manager of Targeted Promotion, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about SheerID?** The ability to instantly verify people and utilize that info to run marketing campaigns **What do you dislike about SheerID?** The use cases are somewhat only relevant during specific seasons for my organization (Veteran's Day, Back to School) **Recommendations to others considering SheerID:** SheerID is a powerful tool. Make sure you have a set plan on how you will utilize the insights/results you get from SheerID. It is useful for both driving conversions, and gathering data **What problems is SheerID solving and how is that benefiting you?** We are able to recognize students/faculty/military customers and fill out our customer database. This allows us to run more targeted, personalized campaigns. ### 50. Easy to work with, does what we need! **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren G. | Senior Director, D2C Ecommerce, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about SheerID?** SheerId is always working behind the scenes, so it easy to forget about! **What do you dislike about SheerID?** Nothing material. It seems like there are a lot of outage notices via email, but we haven't heard anything from customers regarding this, so doesn't seem like an issue. **What problems is SheerID solving and how is that benefiting you?** They solve for validating current/former military personnel to see if giving a discount is valid. We get the benefit of bringing in new customers who want that military discount. Also it is nice to reward current customers who were in the military. ## SheerID Discussions - [How well does this work with student validation?](https://www.g2.com/discussions/13433-how-well-does-this-work-with-student-validation) - 1 comment, 1 upvote - [Is it safe to use SheerID?](https://www.g2.com/discussions/is-it-safe-to-use-sheerid) - 1 comment - [How does VerifyPass verify?](https://www.g2.com/discussions/how-does-verifypass-verify) - 1 comment - [How does SheerID know I'm a student?](https://www.g2.com/discussions/how-does-sheerid-know-i-m-a-student) - 1 comment - [How does SheerID verification work?](https://www.g2.com/discussions/how-does-sheerid-verification-work) - 1 comment - [View SheerID pricing details and edition comparison](https://www.g2.com/products/sheerid/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-26+02%3A17%3A13+-0500&secure%5Bsession_id%5D=2bd92c62-50a5-4cfc-84b0-c60ba6385698&secure%5Btoken%5D=2b7a2478340f5aa7c12b90cf49318adf6ed1b748403dd21ade5d5455c3b5442d&format=llm_user) ## SheerID Integrations - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) ## SheerID Features **Visitor Behavior** - Guided Selling **Functionalities** - Authentication Methods - Online Age Verification - Age Estimation - Integrations and SDKs - In-person Age Verification - Liveness Check **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Identity Verification Functions - Identity Verification** - Multi-Method Verification - AI Document Check - Biometric Face Match - Integration Options - Workflow Orchestration **Audience Data - Audience Data Providers** - Third-Party Data Access - Audience Segmentation - Audience Insights - Custom Audience Creation **Templates** - Library - Customization - Optimization **Generative AI** - AI Image-to-Text **Risk & Fraud Prevention - Identity Verification** - Liveness Detection - AI Risk Scoring - Document Forensics **Activation - Audience Data Providers** - Cross-Channel Targeting - DSP Integration - Data Enrichment - Audience Activation **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Personalization** - A/B Testing - Personalized Messaging **Compliance & Governance - Identity Verification** - Standards Compliance - AML/PEP Screening - Global Coverage **AI Capabilities - Audience Data Providers** - Predictive Audience Modeling **Multichannel** - Web - Email - Mobile **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top SheerID Alternatives - [Lightico](https://www.g2.com/products/lightico/reviews) - 4.8/5.0 (322 reviews) - [Drip](https://www.g2.com/products/drip/reviews) - 4.4/5.0 (468 reviews) - [AB Tasty](https://www.g2.com/products/ab-tasty/reviews) - 4.4/5.0 (407 reviews)