ServiceBOT also known as ChatBOT is very useful in terms of solving problems. It uses low-code/ no-code platforms having simplified inbuilt templates to solve customers' issues or to perform any given task.
It provides 24/7 support.
It helps to create a better customer experience.
It can offer support in different languages based on the choice of the customer.
It ensures continual support. Review collected by and hosted on G2.com.
ServiceBOT enables fast and efficient customer service even during rush hours.
Data/information shared by the customer can be utilized to provide customized personalized experiences according to the customer's needs and preferences.
It offers support in multiple languages.
It reduces costs and boosts productivity.
However, for some, it moves in the wrong direction.
It also lacks human empathy to make the customer feel more comfortable.
It has limited knowledge for understanding a situation.
It lacks creativity. Review collected by and hosted on G2.com.
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