--- title: ServiceTitan Reviews meta_title: 'ServiceTitan Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 374 reviews by the users' company size, role or industry to find out how ServiceTitan works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 374 scale: '5' date_modified: '2026-07-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # ServiceTitan Reviews **Vendor:** ServiceTitan **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 374 ## About ServiceTitan Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform. Say hello to effortless job booking, seamless communication with your techs, advanced reporting, call recording and tracking, paperless invoicing, incredible visual sales tools, the ability to process credit cards in the field, and much more. ServiceTitan has helped a growing number of extraordinary service companies—like George Brazil, Hunter Heat & Air, Gold Medal Service, and Goettl—achieve incredible business results. ## ServiceTitan Pros & Cons **What users like:** - Users find ServiceTitan's **ease of use** exceptional, enhancing customization and access across devices for seamless operations. (29 reviews) - Users commend the **exceptional customer support** of ServiceTitan, noting their helpfulness and thorough onboarding process. (24 reviews) - Users appreciate the **comprehensive features** of ServiceTitan, enhancing workflow and efficiency for commercial use. (22 reviews) - Users appreciate the **exceptional tracking capabilities** of ServiceTitan, enhancing workflow and efficiency for their businesses. (19 reviews) - Users value the **efficiency** of ServiceTitan, optimizing operations and enhancing safety and management capabilities seamlessly. (17 reviews) - Users value the **rapid platform growth** of ServiceTitan, enhancing efficiency and analytical capabilities for their businesses. (15 reviews) - Users appreciate the **all-in-one scheduling platform** of ServiceTitan, enhancing efficiency and profitability for their businesses. (15 reviews) - Data Management (13 reviews) - Reporting Features (13 reviews) - All-in-one Tools (12 reviews) **What users dislike:** - Users face a **steep learning curve** with ServiceTitan, making initial setup and usage challenging without proper training. (17 reviews) - Users report that **improvements are needed** for features like the scheduling assistant and addressing bugs. (15 reviews) - Users express dissatisfaction with **poor customer support** , citing misinformation and difficulty in obtaining satisfactory assistance. (11 reviews) - Users experience **poor support** , facing delays and misinformation when seeking help from ServiceTitan's technical assistance team. (11 reviews) - Users criticize ServiceTitan for its **limited functionality** , often needing workarounds and facing complications with essential features. (9 reviews) - Users face **difficult training** and find the learning process complicated due to decentralized functionality in ServiceTitan. (7 reviews) - Feature Limitations (6 reviews) - Integration Issues (5 reviews) - Setup Difficulties (5 reviews) - Update Issues (5 reviews) ## ServiceTitan Reviews ### 1. Service Titan Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jamal J. | Sales, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about ServiceTitan?** Very Smooth Interface and tools. Ability to disposition on different pages, **What do you dislike about ServiceTitan?** When attending Dashboard pages lags at times. **What problems is ServiceTitan solving and how is that benefiting you?** Scheduling service appts. **Official Response from Emily Smith:** > Thank you for taking the time to share your experience, Jamal! ### 2. Best Software for Service Companies **Rating:** 4.5/5.0 stars **Reviewed by:** David P. | Contact Center Manager/Head of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about ServiceTitan?** Reporting, transparency, quick response times **What do you dislike about ServiceTitan?** Appointments feature, it's a bit frustrating at times **Recommendations to others considering ServiceTitan:** Get in quick and on board fast! **What problems is ServiceTitan solving and how is that benefiting you?** Knowing where our company is at all times in terms of revenue, goals, and KPIs. **Official Response from Emily Smith:** > Thank you so much for the review, David! We appreciate you sharing your experience and will be sure to send your appointments feedback to our product team. ### 3. Excellent all-in-one platform for anyone in the home service industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about ServiceTitan?** The ability to track the performance of and associated revenue from marketing efforts, the ease in which I can communicate with customers through automated email and SMS, and the ability to manage my online reputation. **What do you dislike about ServiceTitan?** It is a beast of a software; very steep learning curve when you first start and if you haven't taken any trainings, it can be difficult to set things up properly. **What problems is ServiceTitan solving and how is that benefiting you?** Allows me the ability to pay closer attention to what I'm spending on and generating from our marketing efforts **Official Response from Emily Smith:** > Thank you so much for taking the time to provide us this feedback! We appreciate it and your partnership. ### 4. Have all necessary feature for HVAC Business **Rating:** 5.0/5.0 stars **Reviewed by:** Sanjeev K. | Dispatch Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about ServiceTitan?** Dispatch board is user-friendly, easy to navigate and observe information. 24/7 Support loved that. Regular updates. Easy to import export data. I can talk about features all day still there will be few which may left **What do you dislike about ServiceTitan?** Complication of sending estimates specially for new person. **What problems is ServiceTitan solving and how is that benefiting you?** Better relation with customers and techinians. **Official Response from Emily Smith:** > Thank you so much for taking the time to leave us such a wonderful review, Sanjeev! We're glad to see ServiceTitan has benefitted you and your business. Thank you for the feedback on our estimates features, we will be sure to share with our Product team. ### 5. Service Titan is a user friendly software with loads of training videos. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian H. | Operations Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about ServiceTitan?** There are plenty of self help tutorials available. And if you can't find one, the customer chat feature is available for users to ask questions to customer support. And they can typically find what you need. **What do you dislike about ServiceTitan?** There are some minor features I would prefer it had. **What problems is ServiceTitan solving and how is that benefiting you?** Scheduling, Billing, Inventory **Official Response from Emily Smith:** > Thank you for the 5 stars, Brian! We would love to hear any ideas you have to make our platform better. Head to ideas.servicetitan.com and vote on ideas you like and submit your own! ### 6. Service Titan works for now but might have to move to another dispatch software in the future. **Rating:** 4.0/5.0 stars **Reviewed by:** Meghan G. | Director of Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about ServiceTitan?** Their dispatch board is functional but that's about it. **What do you dislike about ServiceTitan?** They do not have a good implementation team or support team. We are constantly having to have new account managers because they can't keep their staff or the staff that they do have are not knowledgable in their role. Payroll is a disaster because you can't customize reports to pull how you need them or to have the correct information. They only have military time option in their report. **What problems is ServiceTitan solving and how is that benefiting you?** they help with dispatching. ### 7. Forward Thinking **Rating:** 5.0/5.0 stars **Reviewed by:** Missi L. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about ServiceTitan?** I like how ST stays ahead of technology. The updates are always on point! **What do you dislike about ServiceTitan?** Not having everything more centralized, too many clicks to get where you need on customers **What problems is ServiceTitan solving and how is that benefiting you?** one cohesive product to handle multiple facets of the business **Official Response from Emily Smith:** > Five stars—wow! Thank you so much, Missi, for taking this time to post this review. ### 8. Excellent Expirence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about ServiceTitan?** Service Titan is very open to feedback and listens to their customers! I appriciate all the resoruces and features that they provide to your business to help you succeed! Very easy system to learn and impletment into your business! **What do you dislike about ServiceTitan?** Something our business struggles with is using service titan to its fullest capabilities but once we lean it things are easier! **What problems is ServiceTitan solving and how is that benefiting you?** The pro products that are now offered have helped us grow and succeed with ease! **Official Response from Emily Smith:** > This is exactly the kind of feedback we love to hear at ServiceTitan—thank you! We’ve spent a lot of time and effort making ServiceTitan easy to use, so we’re glad to hear your team is having success. We always recommend checking out EmberSessions and STCU to maximize your use of ServiceTitan and to increase your TAD score! ### 9. ServiceTitan experince- first year **Rating:** 4.5/5.0 stars **Reviewed by:** Logan M. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about ServiceTitan?** ServiceTitan has a lot of great features. I love the community and support ST offers. There is a lot of room for your company to grow within the software, and tons of resources to assist you when you have concerns or questions. **What do you dislike about ServiceTitan?** Some features are underdeveloped and need some updating. Certain things can be "clunky" or the process for using certain features can often be cumbersome. **What problems is ServiceTitan solving and how is that benefiting you?** It is helpiing us keep track of job material being purchased, helping us be more organized & efficient, compared to when we did not have ST and just had pencil & paper. **Official Response from Emily Smith:** > Thanks for the review, Logan! We're glad to hear you are taking advantage of all the resources available to you as a Titan. We appreciate the feedback and will be sure to share with our product team! ### 10. Service titan **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly L. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceTitan?** Service titan is easy to use and navigate throughout the system **What do you dislike about ServiceTitan?** When multiple windows are open for and closing out a call it closes the other call when the call is booked. **What problems is ServiceTitan solving and how is that benefiting you?** Navigating booking calls, making calls **Official Response from Emily Smith:** > This is exactly the kind of feedback we love to hear at ServiceTitan—thank you! We’ve spent a lot of time and effort making ServiceTitan easy to use, so we’re glad to hear your team is having success. ### 11. The best software I wish we didn’t love **Rating:** 4.0/5.0 stars **Reviewed by:** Anna D. | Owner, COO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2024 **What do you like best about ServiceTitan?** It is so powerful, it beats all the other products we have looked at. **What do you dislike about ServiceTitan?** The cost. Canadians pay way too much for it (once we factor in exchange, we pay a larger portion of our revenue than Americans) but we never get access to all the same features. There should be a Canadian discount for all the stuff we don't get. **What problems is ServiceTitan solving and how is that benefiting you?** Membership billing **Official Response from Emily Smith:** > Thank you for taking the time to leave us a review, Anna. We appreciate the feedback and will be sure to share it with our team. ### 12. Game changing software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about ServiceTitan?** It puts all the major components of running a service based company all in one place. You can track day to day jobs, ad spend, revenue, all from one platform. **What do you dislike about ServiceTitan?** While I love Service Titan, nothing is perfect and there are things here and there that are very specific to my company but in general, a good fit for many other companies **What problems is ServiceTitan solving and how is that benefiting you?** Dispatching, phones, customer service, marketing, etc. **Official Response from Emily Smith:** > Thank you so much for this wonderful review! We're glad to hear ServiceTitan brings everything into one place for your business. ### 13. Over all Enjoy ST **Rating:** 4.0/5.0 stars **Reviewed by:** Tammy K. | Accounting lead, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about ServiceTitan?** I like the fact that ST is always evolving and becoming a more user friendly program with ever update. I am able to customize ST to fit my needs. **What do you dislike about ServiceTitan?** Dislike that whenever there are updates we can expect to have some problems and permissions seem to also change. **What problems is ServiceTitan solving and how is that benefiting you?** Making easier to track our inventory and send out invoices. **Official Response from Emily Smith:** > Thank you so much for taking this time to leave us a review, Tammy! This is exactly the feedback we love to hear to help us keep improving. ### 14. Service Titan is the best!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanne R. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about ServiceTitan?** I appreciate ServiceTitan for its all-in-one platform that streamlines scheduling, dispatching, customer management, and reporting, enhancing both efficiency and profitability. You also value its real-time tracking, integrated payment processing, and the mobile app that keeps field technicians connected. **What do you dislike about ServiceTitan?** Sometimes the help center keeps me on hold a long time. **What problems is ServiceTitan solving and how is that benefiting you?** Solving the issue of communicating with customers more efficiently **Official Response from Emily Smith:** > Thank you for the review, Jeanne! We love to hear that ServiceTitan streamlines key areas of your business. We will be sure to share the feedback around our Help Center. ### 15. Service Titan is always evolving- 2 years experience using **Rating:** 5.0/5.0 stars **Reviewed by:** J P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about ServiceTitan?** It is very easy to use, easy to navigate integrations, typical account setup. I appreciate the customer and location as different pages sone customer is able to have multiple locations **What do you dislike about ServiceTitan?** Some features have multiple ways to get to it so that can be a little confusing at times. It would be better if training explained it a little more in depth. **What problems is ServiceTitan solving and how is that benefiting you?** Communication with customers and it benefits as I am a CSR and need to communicate with customers often **Official Response from Emily Smith:** > Thank you so much for the 5 stars! We appreciate the feedback around training and will be sure to share it with our team. ### 16. Amazing CRM with endless integration. **Rating:** 5.0/5.0 stars **Reviewed by:** Zachary K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about ServiceTitan?** I like the fact that as long as you have proper data going in you get amazing reporting coming out. Also the are always upgrading the platform to make it easier to use. They also make new features easy to set up. The CSM is only one email away If you need help. We also enjoy that you can use Zapier and Angi as direct intergrations. We use Service Titan everyday and helps our bussiness drive revenue. **What do you dislike about ServiceTitan?** The only down side with Service Titan is some of the tier one support staff are not trainied in everything and point you into the wrong direction sometimes. They do always get to the right place but takes longer sometimes. **What problems is ServiceTitan solving and how is that benefiting you?** THe allow us to maintain our techs in the field and allow us to drive reveunue with amazing reports. **Official Response from Emily Smith:** > Thanks so much for this review, Zack! We are thrilled to have you as a partner to ServiceTitan and to hear that you have been able to drive more revenue. Thanks for taking the time to share this feedback. ### 17. Service Titan is a continually improving software that values your input **Rating:** 4.0/5.0 stars **Reviewed by:** Eric B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2021 **What do you like best about ServiceTitan?** I like how receptive the employees are to suggestions and willing to change the software to our needs. If they receive enough feedback on a new service or tweak they will put Research & Development $ towards making it happen. It seems as though they truly care about making their product the absolute best in the marketplace. When you speak with most of the employees it feels like they actually care and I believe that comes from the top. Vahe is a great leader and I'm sure it helps that his background was in the trades so he knows how important this stuff is to contractors. **What do you dislike about ServiceTitan?** I dislike the accounting integration on the back end. It's clunky and doesn't easily transfer information from ST to QB. It's gotten better but still has a ways to go. The amount of lining up that needs to be done between ST and QB in order to transfer information over as well as some of the job costing issues on the front end. For example, I feel returns are not fully fleshed out. They do not factor into job costing even if they are attached to a job, if they don't have a corresponding PO. However you can't attach the corresponding PO unless it's completed. **What problems is ServiceTitan solving and how is that benefiting you?** I feel like I have a better idea of where I am at on a day to day, weekly and monthly basis especially when looking at YOY. **Official Response from Emily Smith:** > Thank you so much for taking the time to leave us a review, Eric! We are always working on ways to improve our software and appreciate your feedback. ### 18. Exactly what I need when I need it **Rating:** 5.0/5.0 stars **Reviewed by:** Geoffrey C. | Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about ServiceTitan?** ServiceTitan allows me to have access to all my data and use that data toservice clients all in one application. We use it on all our calls. **What do you dislike about ServiceTitan?** There is a significant learning curve when onboarding. **What problems is ServiceTitan solving and how is that benefiting you?** Maximizing our revenue by being in control of our operations in real tiem **Official Response from Emily Smith:** > Thank you so much for the review, Geoffrey! We appreciate the feedback about our onboarding experience and will share it with the team. We definitely recommend you check out EmberSessions and STCU if you haven't already. ### 19. Dispatching made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about ServiceTitan?** The ability to navigate through the whole company from my desk. With the right permissions of course **What do you dislike about ServiceTitan?** A lot of the academys are redundant if you haven't had phyical time in the program **What problems is ServiceTitan solving and how is that benefiting you?** Making it easier to get the right techs to the customer in a timely manner. **Official Response from Emily Smith:** > Thank you for the review! We're glad to hear ServiceTitan has improved your dispatching process. ### 20. ServiceTitan is Titan strong! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda M. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about ServiceTitan?** The feature I enjoy the most is phone integration to our call screens! It makes answering the phone, scheduling, and customer service easy and painless! Every piece of information you need is literally at your fingertips! But there is more! I also enjoy the reporting features. Being able to create custom reports to focus on your business and your KPIs is incredible! Customer support is never lacking, always on their game and you feel fully supported at every turn! **What do you dislike about ServiceTitan?** I do not like that you can not edit a payment after batching it to QBD, leading to many adjustment invoices. However, I understand why that feature is in place. **Recommendations to others considering ServiceTitan:** I would recommend being ready to spend some time setting up ST for what their company needs, get familiar with ST, use all of the resources, the academy, the knowledge base, the TitanCenter so when they hit launch, they are ready to go. They will see how engaging and fun ST makes their daily routines. **What problems is ServiceTitan solving and how is that benefiting you?** Overlooking followups and leads, I have realized that with HCP we lost out on a lot of revenue due to no follow-ups or lead system. However, with ST the system in place makes follow-up easy to execute. This means we are not losing potential income for the company. **Official Response from Emily Smith:** > Thank you so much, Amanda! We're thrilled to hear ServiceTitan makes follow-ups easy to execute and driving revenue for your business. Thank you for being an incredible partner to ServiceTitan. ### 21. Absolutely love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Jalynn R. | MSR/Teller, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about ServiceTitan?** Service titan is the best system to use for a business! Highly recommend! **What do you dislike about ServiceTitan?** I can not find anything I would like to change about it **What problems is ServiceTitan solving and how is that benefiting you?** The call booking, dispatching, and making plans for our customers is made easy! **Official Response from Emily Smith:** > Wow! This is exactly what we love to hear. Thanks for the amazing review, Jalynn. ### 22. Operations and Installation Manager **Rating:** 5.0/5.0 stars **Reviewed by:** DAVID T. | Operations manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about ServiceTitan?** Streamlines all aspects of the business. Everything in one place and in real time. **What do you dislike about ServiceTitan?** Sometimes there are too many updates too often. **What problems is ServiceTitan solving and how is that benefiting you?** Everything easy to use. Everything in real time so no lag between what technicians see and do and what the office sees. **Official Response from Emily Smith:** > Thank you for the review, David! We appreciate your feedback and will be sure to share it with our Product Team around our Product Updates. ### 23. Service Titan has been instrumental in our remarkable grown in commercial and residential markets. **Rating:** 5.0/5.0 stars **Reviewed by:** Jake S. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about ServiceTitan?** The plate form is constantly improving and expanding to meet our needs, especially in the larger commercial construction projects. **What do you dislike about ServiceTitan?** Not too much. I'm not crazy about their billing by managed tech. **What problems is ServiceTitan solving and how is that benefiting you?** Too many to list **Official Response from Emily Smith:** > Thank you so much for the review, Jake! You're an incredible partner to ServiceTitan and we cannot wait to grow even more with you and the team. ### 24. An excellent CRM for most facets of our business **Rating:** 4.0/5.0 stars **Reviewed by:** Jonathan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2024 **What do you like best about ServiceTitan?** ServiceTitan has helped our business drag ourselves into the digital age. We spent an awful lot of time reviewing platforms prior to signing with ST, and we've been quite happy with our choice for three+ years now. One of the best features of the company is that they actively solicit customer feedback, and work hard at improving the product and it's offerings. **What do you dislike about ServiceTitan?** ServiceTitan, by their own admission, continues to need to improve on helping business manage large scale, multi-contractor projects. You can certainly do it - but there's a myriad of ways in which ST can be better at it - and it's good to know some of those changes are coming soon. **What problems is ServiceTitan solving and how is that benefiting you?** We have a myriad of recurring maintenance services to be scheduled on a weekly and monthly basis, and ST has made this process vastly easier. **Official Response from Emily Smith:** > Thank you so much for taking the time to leave us this review, Jonathan! It's wonderful to hear how happy you've been on ServiceTitan. We appreciate the feedback you provided about large scale and long term projects. Our team is actively working on improvements to our projects features and is always happy to hear any feedback you have about how to make it better. Thank you for choosing us to be your software partner! ### 25. ServiceTitan - The Next Step in the Development of your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Krista L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2024 **What do you like best about ServiceTitan?** We have been using ST for over a year now and are very thankful for how robust this software is. You can implement most or partial aspects of it. We have implemented it in stages and are very satisfied! You cannot switch to this software fast enough to aid in the growth and development of your busiiness. **What do you dislike about ServiceTitan?** I find it easier to email support than chat with someone live. Finding your tribe within the ST Community, FB Masterminds group, or LadyTitans has really helped us with the utilization of this software. **What problems is ServiceTitan solving and how is that benefiting you?** ST is helping us solve a delay in accurate information to make critical decisions quickly. We went from Acowin to ST and have seen higher profit potential and an increase in operational efficiency. **Official Response from Emily Smith:** > Thank you so much for the review, Krista! We are thrilled to hear about the growth and development in your business with ServiceTitan. Thank you for choosing us as your software partner. ### 26. Pretty Good ervices **Rating:** 5.0/5.0 stars **Reviewed by:** Allan H. | Senior Accountant/ Assistant to Controller , Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2024 **What do you like best about ServiceTitan?** The ability to export data easily. I also like the way it captures inventory and allows scheduling. **What do you dislike about ServiceTitan?** Paymenth Collections, and adjustment entries,GL Entry Integration with Sage Intactt. **What problems is ServiceTitan solving and how is that benefiting you?** Scheduling appointments and technicians **Official Response from Emily Smith:** > Thank you for the 5 stars, Allan! We appreciate your feedback. ### 27. Very good experience overall. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2024 **What do you like best about ServiceTitan?** I like the ecossytem they're developing. **What do you dislike about ServiceTitan?** Functionality can be very decentralized, which makes it difficult to learn and implement. **What problems is ServiceTitan solving and how is that benefiting you?** It is enabling us to operate our business in a centralized and more efficient manner. **Official Response from Emily Smith:** > Thank you so much for this review! We appreciate the feedback and definitely recommend checking out EmberSessions to learn and implement the areas of ServiceTitan if you haven't already. ### 28. A powerful cloud-based software for the trades **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen J. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about ServiceTitan?** Love the KPI tracking, reporting, dashboards and invoicing within the software. I greatly appreciate that we can export our invoices and payments into QuickBooks for daily/monthly reconcilliation. Great online community of users willing to help each other and some great training programs, Ember and Sparks. **What do you dislike about ServiceTitan?** There is a learning curve. I compare it to Microsoft Excel; based on how much you know and how much you are willing to train on the software to use it right it can be your best friend or your worst enemy. Note: I love both Excel and ServiceTitan (LOL). For a power user the support team isn't always the most helpful on indepth answers, but they have a great online community you can ask for help. **What problems is ServiceTitan solving and how is that benefiting you?** Seamless KPI tracking within the software so it doesn't have to be done outside the software in spreadsheets; saving our managers time each day. Simple tracking of invoicing and payment collections for staff which leads to less uncollected A/R. History available for technicians while onsite for previous work completed at a location; empowers technicians to have more knowledge on location situation and make better recommendations to client based on prior work completed. Digital forms that can be completed by technicians or Sales that can then be accessed and shared with others on the team completing work later on; leaving a digital tracking trail and better communication. **Official Response from Emily Smith:** > Thank you so much for the review, Kristen! It is great to hear you are happy with your ServiceTitan experience and with the ST Community! We appreciate the feedback regarding support and will share that internally. Thank you for choosing us as your software partner. ### 29. 10 out of 10 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about ServiceTitan?** Very easy to manage and helpful to our team! **What do you dislike about ServiceTitan?** NONE! Any slight issue is easily addresses through the chat! **What problems is ServiceTitan solving and how is that benefiting you?** Scheduling **Official Response from Emily Smith:** > Wow! Thank you so much for this wonderful review, we're glad to hear ServiceTitan has been such a valuable resource to your business. ### 30. Testing in the NEXT environment! **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about ServiceTitan?** In Sservice Titan with ability to test ideas in the NEXT environment, therefore trainings while in meeting groups gives you the ability to confirm any workflows that you've created with any modules that you are using in the LIVE model. Service Titan excels in having that ability!! **What do you dislike about ServiceTitan?** Improvement on the communication with our Service rep would be good! **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan helps continue to improve our processes, while making us more efficient with our employees being able train on any new process changes that have been implemented through the program. **Official Response from Emily Smith:** > Thank you so much for this review, Bruce! We are thrilled to hear about your experience with ServiceTitan, and grateful to be your software partner. ### 31. Amazing ServiceTitan program! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about ServiceTitan?** What I like best about ServiceTitan is the new screens we have when we click on a customer's profile. I like how we have the different categories on the left hand side. The categories makes it so much easier to find what we are looking for faster. **What do you dislike about ServiceTitan?** What I dislike about ServiceTitan is that we cannot send photos in the chat option. I feel like if we could send pictures from ServiceTitan to the customer it would save us a lot of time. Since we don't have this option, we have to send emails to our customers. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan provides us with history that we can always look back at when our customers call. ServiceTitan also allows us to communicate with our customers efficiently. They offer the chat option which a lot of our customers like to utilize. **Official Response from Emily Smith:** > Thank you for taking the time to leave us this review! We are so glad to hear you like TitanAdvisor - it is one of the best things to use to improve your overall use of ServiceTitan. We are so grateful to be a partner to your business. ### 32. Service titan is great software for service companies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about ServiceTitan?** Easy scheduling New features We need Al **What do you dislike about ServiceTitan?** Sail pad calls always take time to connect **What problems is ServiceTitan solving and how is that benefiting you?** Keeping calls organized and notifying out customers promptly with text notifications **Official Response from Emily Smith:** > Thank you for the review and providing feedback. We appreciate your insight! ### 33. Great Project Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Molly F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about ServiceTitan?** We use the project tracking feature alot. We love to be able to know what phase a job we are on with a quick glance. We also like having a clear view of our open invoices through the accounting tab. **What do you dislike about ServiceTitan?** There could be an improvement with the refresh rate. We notice a delay when using ACP with the job actually going on the dispatch board. Most times we have to refresh before we can see it. Also, speaking of ACP an improvement would be when hovering over the little "i" you could see the job availablity of the tech and also the location of the jobs before and after the available time slot. **What problems is ServiceTitan solving and how is that benefiting you?** We are very excited for the ability to see a week on the dispatch board. We are also very excited for the new mobile app. **Official Response from Emily Smith:** > Thank you so much for leaving this review, Molly! We are so glad to hear you like the Project Tracking feature. We also appreciate you leaving your feedback about ACP and the refresh rate. We will share it with the team. Reviews like yours help us improve our product for customers like you! ### 34. Awesome experience **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about ServiceTitan?** That it is easy to use. Its is easy to get help when you need it. **What do you dislike about ServiceTitan?** That it is down quite a bit and lagging. **What problems is ServiceTitan solving and how is that benefiting you?** Improve operational efficiency, enhance customer satisfaction and loyalty, and reduce costs. This is achieved through automation, streamlining, reporting, and having everything in one place. **Official Response from Emily Smith:** > Thank you for the 5 stars, Melissa! We’ve spent a lot of time and effort making ServiceTitan easy to use and are thrilled to hear how it has helped improve efficiency and customer satisfaction for your business. We appreciate the feedback about down time. Our product team is always working to keep downtime to an absolute minimum and I will share your feedback with them. ### 35. ServiceTitan is king **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about ServiceTitan?** All in one software for your service business. **What do you dislike about ServiceTitan?** The general call in support is lacking in some areas, although they do have one on one support as needed. **What problems is ServiceTitan solving and how is that benefiting you?** Communication with customers has been awesome. The customers are able to communicate back which is helpful as well. Lots of great additions to the software too. Update - We have been using ServiceTitan for a few years now and they continue to improve making it easier and easier to run our business. **Official Response from Natalie Koch:** > Thanks for leaving a review, Justin! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. Thanks again—and reach out to your Success Manager if you need anything else! ### 36. General Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah L. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about ServiceTitan?** Service Titan is comprehensive and serves our multiline small business well. The end to end solution covers us from marketing to call intake, dispatching, through point of sale and invoicing. It has a robust analytics system that give visual management to all aspects of the business. **What do you dislike about ServiceTitan?** As a power user of analytics, there is additional datasets that are not available to export. Our Service Titan customer success team has always made them available to us, but having access to a data warehouse would be more efficient for us. **What problems is ServiceTitan solving and how is that benefiting you?** The features and functionality are outstanding and allows us as a small business to have access to world class web based software solution at a fraction of the price of self- developing or piecing less comprehensive software together. **Official Response from Emily Smith:** > Thank you so much for taking the time to write us this review, Sarah! We are so thrilled to hear how ServiceTitan is a partner to your small business, and will share your data warehouse feedback with the team. Thanks again! ### 37. Amazing CRM and business partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about ServiceTitan?** The system is built in a way that we are able to have so many functions and features and yet can keep overhead down because of the automation and AI involved in this system. From day one we have had our onboarding rep available and ready to help. There are so many knowledge base features to draw from if I have any ideas or questions on the fly. There are always new features and improvements being added which I would prefer over the previous CRM I had used which was ancient and never had updates. Everything I have onboarded with my team has been so easy to implement and it is rare that my team doesn't understand how the system works which is awesome having different ages of people on our team with different digital abilities. We love ServiceTitan and would recommend it every time! **What do you dislike about ServiceTitan?** Not a lot I don't like. The only thing I wish is that they made the CSR and Dispatching functionality something that you could do on your iPhone while on the go. As a small business, sometimes the phones get put on me to handle over the weekend when everyone calls out sick. That is the fun with being a business owner... you've got everyone's back. However, because of that I feel like the best way to handle that is to be at a desktop to manage. If they could build an app version for CSR/Dispatching, there would be nothing I could complain about! **What problems is ServiceTitan solving and how is that benefiting you?** Overall Business Operations, Business Management, Marketing Conversion Tracking, and so much more! **Official Response from Emily Smith:** > Thank you so much for leaving such a great review! We really appreciate your feedback and are thrilled to hear it has helped keep your overhead down. This is exactly what our team likes to hear to let us know we're on the right track and delivering outcomes that make your business successful. We appreciate your CSR and Dispatching feedback! We highly recommend submitting this as an Idea in the ServiceTitan Community if you have not already. Thank you again! ### 38. User Friendly & Easy to Customize! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle S. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about ServiceTitan?** I love how user friednly Service Titian is! We are a growing business and constantly hiring new people. New people don't always have expereienec with service titian and that's ok! Service Titian is very user friendy and easy for others to catch on quickly. This is wonders becasue we aren't spending hours and hours teaching the software. **What do you dislike about ServiceTitan?** One thing I dislike, is the lack of customer support. There are serveral features and ways to do things, but not having an account manager to easily go to for questions when they arrise is frustrating. **What problems is ServiceTitan solving and how is that benefiting you?** Service Titian helps us collect payment on the spot, and not have an agging AR balance. Getting bills paid on time! **Official Response from Emily Smith:** > Thank you for leaving us this review, Danielle! We love to hear your business is growing, and are glad ServiceTitan is a partner in your growth. We're committed to enhancing the ServiceTitan experience, and insights like yours are instrumental in that process. Please reach out if you have any specific suggestions or questions. ### 39. Life of a Titan **Rating:** 5.0/5.0 stars **Reviewed by:** Georgios G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about ServiceTitan?** The automations and bulelt proof processes we created has made all the difference in our company. The inovative nature of the company is the solution the industries need. Cut the data entry, cut the waste man hours. let the systems and AI do the work and focus on system mangement is why i llvoe sercvicetitan. OGs sicne 2017! **What do you dislike about ServiceTitan?** The add on services are great but eveytrthing is an adiditonal cost and i have to fight to get approval by ownership in order to start using the features. **What problems is ServiceTitan solving and how is that benefiting you?** Audit trails and finding records for customers or technicicans. We used to be blind but now can see it all. **Official Response from Emily Smith:** > Thank you for leaving us this wonderful review, Georgios! We are so thrilled to hear ServiceTitan has helped automate and improve your processes. Titan Intelligence is a game changer for the trades! We appreciate your pro product feedback and will share it with our team internally. Thanks again! ### 40. Service Titan is more robust than you think but also more complicated than you realize. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about ServiceTitan?** I like that service titan works via the internet so anywhere you are if you have internet access you have access to all your company files and customer profiles. You can use it from home or the office. The amount of data you can store on your customers is massive. Any notes or tags you wish to add to a customer can be helpful. The recording of phone calls helps with customer accusations of lying or cheating when you can play their own words back to them. If you deal with tons of customers in the service industry I would suggest you look into service titan. **What do you dislike about ServiceTitan?** With the strength of service titan comes a downside. You have to make sure it gets set up right. It is also helpful to have at least 1 person who is tech savvy or an expert on the program to help you navigate its complexities. On the surface it looks simple and intuitive but it requires fine tuning beneath the surface to make it that way for the rest of the users. While service titan does have a very responsive support staff they cant set up your system for you. The language they use is sometimes counter intuitive to service professionals and I have had to explain more than a few times when service titan says this they really mean that. **What problems is ServiceTitan solving and how is that benefiting you?** Service titan helps us keep track of all of our customers data and information. It helps us track members and warranties. It records all of our phone calls with customers. It makes dispatching of our technicians simple and easy. **Official Response from Emily Smith:** > Thank you for leaving us this review! Feedback like this is essential to making sure we deliver the best customer experience. We highly recommend our ServiceTitan Certified Administrator program to help create in-shop experts who can implement, monitor, maintain and maximize the use of the ServiceTitan platform. ### 41. Just Make The Switch Already! **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2024 **What do you like best about ServiceTitan?** All of the integrations AND automations. **What do you dislike about ServiceTitan?** Customer support. Wish it was easier and faster. **What problems is ServiceTitan solving and how is that benefiting you?** The need to use third parties for more solutions than just dispatching. It saves time and it's easier to train new hires. **Official Response from Emily Smith:** > Thank you for the 5 stars, Joyce! We are thrilled to hear about your experience and appreciate the support feedback. We will share it with our team. ### 42. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Lori S. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2023 **What do you like best about ServiceTitan?** Service Titan has helped us implement processes for each role in our company. Using those processes, we have been able to grow and increase revenue without adding additional employees. Access to the numbers we need has been another enormous benefit. We find the software easy to implement and use for any of the positions in our company. **What do you dislike about ServiceTitan?** Access to support when there is an issue has been a challenge. Sometimes the frequency of changes can make it difficult for us to keep up with. **What problems is ServiceTitan solving and how is that benefiting you?** ST helps us keep track of all the "balls in the air" with reports and tags. We also like the ability to see our performance data in real time. We feel that ST is looking to contractors for their pain points and continuing to develop a solution that helps us stay on top. **Official Response from Emily Smith:** > Thank you so much for leaving us this review, Lori! We love seeing that ServiceTitan helped you implement process across your company - that's exactly the kind of feedback we hope to see! ### 43. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle U. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about ServiceTitan?** The customer service, support, improvements **What do you dislike about ServiceTitan?** CRM and sales pipeline needs improvement **What problems is ServiceTitan solving and how is that benefiting you?** Service Titan is providing us great detail with cost analysis on all jobs, project management for ourlarger projects, and the ability to see the dispatch board of all technicians and jobs scheduled. **Official Response from Emily Smith:** > Thank you so much for this stellar review, Kyle! We are thrilled to hear you are satisfied with our customer service and dedication to always improving our product. We appreciate your feedback about the sales pipeline and CRM and will be sure to share this with our product team. ### 44. We love ServiceTitan to run our business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about ServiceTitan?** It's overall easy to use and full featured. We like the customer facing features like dispatch notifications with the name and photo of the technician and customers regularly comment that they like it too. **What do you dislike about ServiceTitan?** The reporting and dashboards are not as customizable or full featured as we would like. Accounting can be tricky. Some menus and features are inconsistent across the platform because of when they were developed or who developed them. **What problems is ServiceTitan solving and how is that benefiting you?** It allows us to run our business mostly paperless and provide a good customer experience. **Official Response from Emily Smith:** > Thank you so much for leaving us this review! It's wonderful to hear that you find ServiceTitan easy to use. We appreciate the feedback around dispatching and dashboards, and will share this feedback with our Product team. Thanks again! ### 45. Very Good Product **Rating:** 4.5/5.0 stars **Reviewed by:** Doneta S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about ServiceTitan?** I like the technician side of ST the best, so easy to use and build options. I also like the intergrated financing options. **What do you dislike about ServiceTitan?** Onboarding, it is rough, but once you get it down it is a good product. **What problems is ServiceTitan solving and how is that benefiting you?** Building options is much easier in the field and so is financing. **Official Response from Emily Smith:** > Thank you so much for leaving this review, Doneta! We are thrilled to hear you like the technician side of ServiceTitan and the Good, Better, Best options. Thank you for the feedback about your Onboarding experience. We will make sure to share it with the Onboarding team. ### 46. Great Platform. The setup is excrutiating. **Rating:** 3.5/5.0 stars **Reviewed by:** Andrea L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ServiceTitan?** The audit trail is amazing. When reviewing errors/omissions, it is helpful to see the who/what. This helps to up our training game. Love the training platform. Nice to be able to assign them to appropriate personnel. Also, with a bit of digging (and the correct terminology) you can usually find the answer to your question. **What do you dislike about ServiceTitan?** Set up was horrible. We came from an all-in-one platform, so were converting our data to both ST and Intacct. the integration was not as advertised. We had multiple issues getting the two to communicate correctly. I inquired as to why there was not a plug-n-play edition, which can be modified to suit your needs. I guess there is, it is just extremely expensive. Last thing...frustrating when you ask a question that is not using ST Terminology (because you haven't learned it yet) and they can't help. **What problems is ServiceTitan solving and how is that benefiting you?** We made the switch so that we could have all of our branches (different states) on the same software platform, and same accounting platform. I would say this has worked well, but we have many hiccups as the same people did not set up each state. The standardized procedures we want are not yet in place. **Official Response from Emily Smith:** > Thanks for the feedback, Andrea! This is the kind of insight we need to make our customer experience even better. ### 47. Excellent Platform For Service Trade Contractors **Rating:** 5.0/5.0 stars **Reviewed by:** Rob B. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ServiceTitan?** Service Titan is easy to use, intuitve and thorough. Since implementing Service Titan in 2018, we have become a more efficient, profitable company becuase of the tracking in all aspects of business that we can do in Service Titan. Having so much company data in one place on an easy to use dashboard is a game changer for us. The mobile app has streamlined technician dispatching and invoicing. The tools the mobile app gives the technicians in the field has been very powerful in the techs productivity. Tools like reviewing history, looking up warranty info, seeing pictures and videos from past visits, taking mobile payments on site...they are very beneficial. Service Titan Marketing Pro product is one of my favorite things I like best about service titan. It has helped us automate many processes of contacting customers for things such as past due balances, membership expirings, and reminders to schedule maintenance visits. We used to have to call all of our customers off of list for each of these things, not with Marketing Pro, we have automated campains set up to remind customers payment is due, time to renew memebrships and time to schedule planned maintenance. It has cut the number of outgoing calls the CSR's have to make now down my over 70%. **What do you dislike about ServiceTitan?** Service Titan does not currently have an app for the office side login. All office personnel log into Service Titan via a web address, which 95% of the time is fine, but I wish there was a office side app that would give owners and managers overview of information you can see on the dashboard in a easy to access app for on the go review. **What problems is ServiceTitan solving and how is that benefiting you?** Field efficiency, and pricing are two major things Service Titan is solving for us. Our CSR's are able to book the right call for the right tech in the right area using the tools in Service Titan dispatch tab, making running multiple calls a day more efficient. And with the Service Titan pricebook, our field staff do not have to worry about not knowing what to charge. With the pricebook, we have 98% of the tasks that field personell would need to charge for right at their fingertips, and for the other 2% of itesm they may do that is not already priced, they can eaisly charge time and material with the tools given in Service Tital. Lastly and most importanlty, we can update priciong on the fly without having to reprint paper prcebooks or give guys pages and pages of inserts. Having the pricebook digitally and easy to use and update anytime keeps our prices right. **Official Response from Emily Smith:** > Thanks for taking the time to share your experience with ServiceTitan, Rob. We know how valuable improving a businesses’ efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner. ### 48. Great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Ariana L. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2023 **What do you like best about ServiceTitan?** I love the amount of features that are implemented into the platform. And I love that the improvements are driven by the needs of the customers, not the ideas of the corporation. I love seeing it grow and develop into a one stop shop for so many things in the business. **What do you dislike about ServiceTitan?** There are tons of little things that are irritating, becasue it lacks efficiency. For example, we should be able to drag a call to a different tech and have the materials and truck and equipment automatically change, but it doesnt, we have to go in physically to change it. Or the customer profile doesnt allow more than one preferred tech, which sucks for a multi-trade company, as we have 3 trades, but we can only put one preferred technician, and we dont have technicians in cross departments. But I am hopeful to see these improvements come through soon! **What problems is ServiceTitan solving and how is that benefiting you?** We are using more and more features. We use it for timesheets, reporting, analytics, jobs, payroll, inventory, fleet management, etc. And we are looking to continue to embrace more of the platform as we continue to grow. **Official Response from Emily Smith:** > Thanks so much for taking time to leave us this review, Ariana! Please don't hesitate to reach out to your success team if there's any help we can provide. ### 49. Diverse software **Rating:** 4.5/5.0 stars **Reviewed by:** David S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2023 **What do you like best about ServiceTitan?** ServiceTitan offers a diverse program with applications in multiple industries. For a multi-trade company working in several markets, it is extremely beneficial to have one software which captures all our business units under one umbrella. **What do you dislike about ServiceTitan?** Becuase ServiceTitan is so diverse, they are not the best at every solution right out of the box. However, through community suggestions and being a progressive company, there are regular updates and new releases focused on improving existing features and offering new and improved solutions. **What problems is ServiceTitan solving and how is that benefiting you?** ServiceTitan offer solutions for our Sales, Operations, Service, and Finance/Admin divisions. We transitioned from using several different softwares for sales estimating, project tracking, scheduling/dispatching, purchasing/inventory management, and accounting to primarily using ServiceTitan and our accounting software. We still utilize some external tools, but grouping all company functions under ServiceTitan has brought consistency and alignment. **Official Response from Emily Smith:** > Thank you for this amazing review, David! We are so thrilled to be your partner and to hear you are benefiting from our incredible customer community. ### 50. Great tool to grow your business **Rating:** 4.0/5.0 stars **Reviewed by:** Steve C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about ServiceTitan?** ServiceTitan is a very valuable tool that enables you and company to go to new heights, unlocking your full capabilities and (If you go for the paid addons) allows you to even consolidate other cloud solutions into one, enabling you to fully leverage your company's data, all in one place. **What do you dislike about ServiceTitan?** The user interface is not necessarily intuitive. You often have to search all around for what you want to do, making you believe it can't be done. Then, you magically find at some point how to do it either by activating a hidden function, or it being hidden somewhere else in the platform. It can also be very difficult for a new company onboarding to take full advantage of everything ServiceTitan has to offer. **Recommendations to others considering ServiceTitan:** ServiceTitan is a promising platform going through growing pains. Because of certain factors (COVID, mostly, in my opinion), those growing pains are persisting longer than they should. An example of those growing pains is the lack of support, or support very often needing to redirect your problems to a tier 2+ support agent, asking you if you mind being e-mailed later. **What problems is ServiceTitan solving and how is that benefiting you?** Warehouse management, accounting synchronization with Quickbooks, dispatching, estimate presentation, Marketing (Pro Module paid addon) and ... more than I can enumerate here. **Official Response from Emily Smith:** > Our team loves hearing feedback like this, Steve. ServiceTitan prides itself on finally giving contractors and business owners the numbers they need to start making better, data-backed decisions to help grow their business. ## ServiceTitan Discussions - [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) - 1 comment, 2 upvotes - [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) - 1 comment, 1 upvote - [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) - 1 comment, 1 upvote - [A way to make estimates in the office without first attaching them to an appointment?](https://www.g2.com/discussions/a-way-to-make-estimates-in-the-office-without-first-attaching-them-to-an-appointment) - 1 comment, 1 upvote - [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) - 4 comments, 1 upvote - [View ServiceTitan pricing details and edition comparison](https://www.g2.com/products/servicetitan/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+01%3A52%3A25+-0500&secure%5Bsession_id%5D=c38a99fd-c256-40b7-9f60-32f93e6a2f4b&secure%5Btoken%5D=af53b8e371e05cd552ebd42b194fb3387c3465fdeda01fd1747971837d686d15&format=llm_user) ## ServiceTitan Integrations - [Airship](https://www.g2.com/products/airship/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Intuit Enterprise Suite](https://www.g2.com/products/intuit-intuit-enterprise-suite/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [OnCall Air](https://www.g2.com/products/oncall-air/reviews) - [pulseM](https://www.g2.com/products/pulsem/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Rilla](https://www.g2.com/products/rilla/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [SendPulse](https://www.g2.com/products/sendpulse/reviews) - [ZyraTalk](https://www.g2.com/products/zyratalk/reviews) ## ServiceTitan Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top ServiceTitan Alternatives - [Jobber](https://www.g2.com/products/jobber/reviews) - 4.6/5.0 (508 reviews) - [Simpro](https://www.g2.com/products/simpro/reviews) - 4.2/5.0 (441 reviews) - [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) - 4.7/5.0 (369 reviews)