--- title: ServiceNow Strategic Portfolio Management Reviews meta_title: 'ServiceNow Strategic Portfolio Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 305 reviews by the users' company size, role or industry to find out how ServiceNow Strategic Portfolio Management works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 305 scale: '5' date_modified: '2026-09-17' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # ServiceNow Strategic Portfolio Management Reviews **Vendor:** ServiceNow **Category:** [Strategic Portfolio Management Software](https://www.g2.com/categories/strategic-portfolio-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 305 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About ServiceNow Strategic Portfolio Management ServiceNow Strategic Portfolio Management (SPM) is a comprehensive solution designed to align organizational strategies with business outcomes by integrating planning, execution, and delivery processes on a unified platform. It enables organizations to prioritize investments, optimize resources, and accelerate value delivery, ensuring that all initiatives are strategically aligned and effectively managed. Key Features and Functionality: - Portfolio Management: Provides complete visibility into project, program, and portfolio performance, allowing organizations to prioritize and align investments with strategic goals. - Demand Management: Captures, evaluates, and prioritizes demands across the organization, automating the intake process with workflows for assessment and approval. - Resource Management: Optimizes resource allocation with advanced planning and scheduling tools, monitoring utilization and capacity to ensure project success. - Financial Management: Tracks budgets, forecasts, and expenses to ensure financial alignment with business objectives, offering insights into portfolio ROI for informed decision-making. - Scenario Planning: Models and analyzes various scenarios to evaluate potential outcomes, enabling dynamic strategy adjustments based on real-time data and shifting priorities. - Roadmap Planning: Visualizes and communicates project timelines, dependencies, and milestones with intuitive roadmaps, aligning stakeholders with clear views of priorities and progress. - Risk and Compliance Management: Identifies, assesses, and mitigates risks across projects and portfolios, ensuring compliance with industry standards and organizational policies. - Integration with IT and Business Tools: Seamlessly integrates with ServiceNow ITSM, ITOM, and other business applications for unified operations. - Performance Analytics and Dashboards: Provides actionable insights with real-time dashboards and performance metrics, tracking key performance indicators (KPIs) to measure success and identify areas for improvement. - Collaboration and Workflows: Enables cross-functional collaboration with automated workflows and task management, facilitating updates and alignment among teams. Primary Value and Solutions Provided: ServiceNow SPM empowers organizations to make informed, data-driven decisions by providing real-time insights into project and portfolio performance. It ensures that all work is strategically aligned, resources are optimally utilized, and financial investments are effectively managed. By consolidating processes and increasing visibility on a single platform, SPM enhances efficiency, accelerates value delivery, and fosters cross-team collaboration. Ultimately, it enables organizations to achieve their strategic objectives with agility and precision, adapting to changing business needs and market dynamics. ## ServiceNow Strategic Portfolio Management Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **robust project management features** of ServiceNow SPM, enhancing coordination and support for complex projects. (33 reviews) - Users appreciate the **ease of use** of ServiceNow Strategic Portfolio Management, benefiting from its engaging UI and extensive tutorials. (24 reviews) - Users value the **seamless project tracking** capabilities of ServiceNow SPM, ensuring alignment with business strategy and objectives. (19 reviews) - Users commend the **exceptional visibility** offered by ServiceNow Strategic Portfolio Management, enhancing strategic alignment and decision-making. (19 reviews) - Users appreciate the **rich visualization options** in ServiceNow SPM, enhancing portfolio data representation and decision-making. (17 reviews) - Users value the **resource planning capabilities** of ServiceNow SPM, enhancing efficiency and insight across projects. (14 reviews) - Users value the **seamless integration** of ServiceNow SPM with other ServiceNow products for enhanced strategic management. (12 reviews) - Efficiency (10 reviews) - Automation (9 reviews) - Users value the **offering robust customer support** in ServiceNow, enhancing productivity across the product lifecycle management. (9 reviews) **What users dislike:** - Users find the **steep learning curve** of ServiceNow SPM challenging, hindering adoption and effective utilization across teams. (20 reviews) - Users often find **learning difficult** due to a steep curve and overwhelming features, complicating effective use of ServiceNow SPM. (20 reviews) - Users find the interface **not intuitive** , leading to confusion and complexity, especially for new or non-technical users. (16 reviews) - Users find the platform **overwhelming** due to its complexity and steep learning curve for new users. (12 reviews) - Users find the **steep learning curve** challenging for new users, requiring significant technical expertise for effective use. (11 reviews) - Users find the **user interface complex** , needing time to learn before using ServiceNow Strategic Portfolio Management efficiently. (10 reviews) - Expensive (9 reviews) - Intimidation (8 reviews) - Intuitiveness (8 reviews) - Limited Customization (8 reviews) ## ServiceNow Strategic Portfolio Management Reviews ### 1. Strategic Insights with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Floyd M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I use ServiceNow Strategic Portfolio Management to build platform analytics, which allows me to review the trends of the business across operations. I appreciate the proactive view it provides, enabling us to focus on strategic improvement places rather than reacting to customer frustration. I like the Dashboard, although I think it would save more time if it were made more interactive. The cross-department integrations make it easier for us to work across different areas efficiently, and the initial setup was straightforward. **What do you dislike about ServiceNow Strategic Portfolio Management?** The openness and flexibility create some confusion. The layout could be simplified. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to review my team's performance and build platform analytics, providing a proactive view for strategic improvements and avoiding reacting to customer frustration. ### 2. High-Quality File Sharing, but Ticket Reviews Miss Key Details **Rating:** 3.5/5.0 stars **Reviewed by:** Elizabeth G. | Sales Advisor, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 19, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** You can input a wide range of content there, including text, images, and other file types. The platform supports attaching files in a way that preserves their original quality, ensuring that details, formatting, and resolution remain intact without noticeable loss or compression. This makes it suitable for sharing high-quality documents, visuals, and other materials where clarity and accuracy are important. **What do you dislike about ServiceNow Strategic Portfolio Management?** I’m not satisfied with how the admins are reviewing the tickets. It often seems like the descriptions aren’t being fully read, or important details are being overlooked. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** All tickets are securely stored in the system and remain accessible for future reference. They can be reopened at any time if additional information needs to be added, further action is required, or clarification is needed. This ensures continuity, accountability, and a clear record of all previous actions and communications related to each case. ### 3. Integrative but Buggy Workflow Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Mahathi R. | ServiceNow Technical Architect, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like ServiceNow Strategic Portfolio Management's ability to be integrated and used across modules. It's valuable because if we have purchased multiple products, it works well as a coherent connection. **What do you dislike about ServiceNow Strategic Portfolio Management?** There are a lot of bugs in the workspace, and the tables have a lot of information which we are unable to replicate in the workspaces due to limitations and constraints. The initial setup was a bit difficult as we went for a migration of data from lower instances, and there was no set rules for it. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to maintain, track, and manage the lifecycle of projects. Its integration across modules forms a coherent connection, especially when multiple products are purchased. ### 4. ServiceNow SPM Unifies Strategy, Projects, and Execution in One Ecosystem **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 01, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** What makes ServiceNow Strategic Portfolio Management (SPM)—formerly known as ITBM—stand out is how it fundamentally bridges the gap between high-level business strategy and ground-level technical execution. Instead of treating project management, budgeting, and team workflows as disconnected silos, it pulls them into a single ecosystem. **What do you dislike about ServiceNow Strategic Portfolio Management?** SPM is not a "plug-and-play" tool. Setting it up to reflect your organization's actual governance, demand scoring models, and resource pools requires massive upfront planning. If your internal processes aren't completely mature before you start configuring the platform, you end up automating a broken process. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** ServiceNow Strategic Portfolio Management (SPM) addresses a fundamental enterprise crisis: the costly gap between what leadership plans and what teams actually build.The Problems SPM Solves -Intake Chaos and Unvetted Demands,Resource Blind Spots,Fragmented Tooling Silos etc ### 5. Virtual 90’s Binder **Rating:** 3.5/5.0 stars **Reviewed by:** Sara S. | System Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** It feels like a school binder organizer, keeping projects and events neatly in one place so everyone can stay informed. **What do you dislike about ServiceNow Strategic Portfolio Management?** There are too many areas that our end users keep asking us to modify, and we end up having to make constant changes. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** We have a unified area for our project work. ### 6. Streamlined Management, Room for Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Debanhi M. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I appreciate how ServiceNow Strategic Portfolio Management allows me to manage and organize everything effectively. The way it supports classifying the service catalog with certain needed fields and assigning ownership like administrators and capability owners helps streamline the organization process. Even though I wasn't there at the beginning, once I learned, the setup was easy. **What do you dislike about ServiceNow Strategic Portfolio Management?** I would like certain fields to be available in ServiceNow Strategic Portfolio Management. Specifically, there should be ownership fields for the people administrating and the owners of each service, as the owners of services won't administrate. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to organize and classify the service catalog, making it easier to assign ownership and manage administration effectively. ### 7. Integrated Strategy Planning with Cost Concerns **Rating:** 4.0/5.0 stars **Reviewed by:** Jitendra D. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like that ServiceNow Strategic Portfolio Management places strategy and planning in one location and connects it with execution. I appreciate the single ecosystem, which makes it easy to manage and report, allowing me to roll down strategy execution and roll up reporting. **What do you dislike about ServiceNow Strategic Portfolio Management?** The cost is a downside; it's expensive, and not everything supported by the software is being used by the business. The initial setup took some time, with challenges in defining workflows to meet the company's needs. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to keep strategy and planning in one place, connected with execution. It offers an easy-to-manage ecosystem where I can roll down strategy execution and roll up reporting effectively. ### 8. Effective Budget Management with Streamlined Planning **Rating:** 3.5/5.0 stars **Reviewed by:** Ajay G. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like the financial planning tools in ServiceNow Strategic Portfolio Management, particularly for overall budget and yearly planning. It's easy to maintain and serves as one common place, which makes it practical for strategizing forecasts. The initial setup was very easy, which is a big plus. **What do you dislike about ServiceNow Strategic Portfolio Management?** I think the financial planning aspect could be improved, especially concerning budget planning and yearly budgeting. I feel like the statistics and insights aren't quite where they need to be. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management for strategizing forecasts and yearly budget planning. It helps align with internal enterprise products and simplifies budget planning with its financial planning tools, making it easy to maintain in one common place. ### 9. Boosts Projects Efficiency with Strategic Portfolio Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 04, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Strategic Portfolio Management?** I implemented ServiceNow Strategic Portfolio Management to improve efficiency in project planning, optimize resources, and increase agility for stronger overall project performance. In my experience, it works very well for both roadmap planning and resource planning, and it also supports faster product releases. Features such as portfolio planning, which help align work across the company, are especially valuable for large organizations with multi-department hierarchies. These capabilities are key for setting goals, building roadmaps, and evaluating portfolio progress over time. I also found the initial setup straightforward, thanks to the out-of-the-box ServiceNow plugins. The user interface is easy to access through the strategic planning workspace, which is very helpful for platform owners and other functional leads. **What do you dislike about ServiceNow Strategic Portfolio Management?** The Now Assist for SPM still feels very basic from a generative standpoint, mainly summarizing projects and automatically creating demands. I think it could be embedded into other key SPM areas to further reduce manual work and make the overall experience more efficient. ServiceNow should bring more agentic AI capabilities to strengthen and improve SPM features. There also seem to be limited OOB integration opportunities since SPM is fairly unique, but it would still be helpful if it could integrate better with ServiceNow spokes. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I implemented ServiceNow Strategic Portfolio Management to strengthen project planning and resource optimization, improve agility, and enhance overall project performance. It has been effective for roadmap and resource planning, and it helps accelerate product releases while still supporting long-term strategic planning. This improved overall project performances across different teams in the organization. ### 10. Strategy-to-Execution Clarity with Data-Driven Portfolio Decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Yousuf F. | Finance Systems Analyst, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 16, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** What stands out most about ServiceNow Strategic Portfolio Management is how it forces organisations to connect high-level strategy to the actual work being funded and delivered, rather than letting projects drift based on politics or noise. It gives leadership a clear, data-driven view of priorities, costs, risks, and outcomes in one place, which makes it far easier to justify decisions, cut low-value initiatives, and redirect resources to what genuinely supports business goals. Instead of juggling spreadsheets and slide decks, it creates a structured, transparent way to plan, track, and adjust investments so strategy stops being a slogan and starts shaping real execution. **What do you dislike about ServiceNow Strategic Portfolio Management?** What tends to frustrate people about ServiceNow Strategic Portfolio Management is that it’s powerful but heavy — you don’t just switch it on and magically get value. It requires strong governance, clean data, and disciplined processes, otherwise it turns into an expensive reporting tool that nobody trusts. The setup can be complex, the terminology isn’t always intuitive for non-PMO users, and if leadership isn’t committed to actually using the insights, teams end up feeding the system without seeing real decisions change. In short, it works well when the organisation is mature and aligned, but in messy environments it can feel like overkill and extra admin rather than a strategic enabler. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** ServiceNow Strategic Portfolio Management solves the problem of organisations funding and running work without a clear link to business goals, which often leads to wasted budget, duplicated effort, and poor prioritisation. By centralising demand, investment decisions, resource planning, and delivery tracking, it creates visibility into what work is happening, why it matters, and whether it’s delivering value. The benefit is that decisions stop being based on guesswork or politics and start being backed by data, making it easier to justify priorities, redirect resources quickly, and show leadership how technology and projects are actually supporting strategic outcomes. ### 11. Centralized Governance, Enhanced Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** sukhpreet A. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like ServiceNow Strategic Portfolio Management for its ability to bring all our stakeholders together and reduce redundancy by merging multiple forms. I appreciate its alerts, customized notifications, and multiple field mapping options, which are crucial in our centralized intake governance process. These features help ensure that the right teams are alerted, and the right reminders are sent at the right time, which reduces the need for manual intervention. **What do you dislike about ServiceNow Strategic Portfolio Management?** I believe the Agile module has issues with some customization and integration with Azure DevOps. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to bring all our stakeholders together, reduce redundancy, merge multiple forms, and align everyone on a single platform. ### 12. Effective Portfolio Insights, Room for Improved Resource Management **Rating:** 3.5/5.0 stars **Reviewed by:** Raul B. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like that with ServiceNow Strategic Portfolio Management, I can review the entire project portfolio at a high level, which includes all processes from demand management throughout the project phases. This is important as it helps provide insights and analytics, crucial for reporting to leadership when all accurate data is added. I also appreciate the aspects related to costs. **What do you dislike about ServiceNow Strategic Portfolio Management?** Its more internal alignment on the resource management side of things. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management for standardization and leadership project visibility. It helps me review the project portfolio at a high level, from demand management to all project phases, providing accurate data for insights and leadership reporting. ### 13. AI-Driven Tool That Aligns Goals With Real Projects **Rating:** 5.0/5.0 stars **Reviewed by:** Apoorva S. | Senior Business System Analyst (IWMS and workspace Management BA), Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 23, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** It helped me align my goals with my real projects and adapt the Agile method to project and resource management. It’s a great tool, and the best part is that it’s AI-driven. **What do you dislike about ServiceNow Strategic Portfolio Management?** It’s complex and requires a lot of time to understand and get used to. Basically, new users need proper training, which can sometimes be difficult for the organisation to provide, and as a result it often gets skipped and the tool doesn’t end up being used. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Its AI-driven capabilities help reduce the time required for certain tasks. It has also been a major help in aligning my goals with the project I’m working on, while also supporting me with resource management. ### 14. Comprehensive Solution with Room for UI Enhancements **Rating:** 3.0/5.0 stars **Reviewed by:** Josh K. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 25, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I love how comprehensive ServiceNow Strategic Portfolio Management is, with literally endless configurable fields to include every detail about a project. I also love the handy visualizations and reports that help me understand information about the organization at a glance. The 'roles' feature is awesome for applying granular permissions to all of the employees at the company. Everyone can see what they need to do their job and nothing more. **What do you dislike about ServiceNow Strategic Portfolio Management?** I find the UI a bit clunky, and sometimes workflows are hard to understand and complete. The amount of information presented can be overwhelming. Simpler default views would be beneficial since many landing pages were massive and complicated. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to plan projects, track budgets, and allocate resources. It helps unify our work in one place, ensuring resources are focused on projects with the greatest ROI. ### 15. Integrates Projects with Changes, Needs UI Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** april r. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like that ServiceNow Strategic Portfolio Management helps us keep visibility within our platform on ongoing projects. I also appreciate the ability to integrate projects with changes as we can track project-related changes all in one place. Additionally, the customization on changes is a valuable feature that enhances our tracking capabilities. The initial setup was easy, which I always appreciate. **What do you dislike about ServiceNow Strategic Portfolio Management?** The workspace feels a little clunky, and I would like better visibility of reporting. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management for demand and project management in ITS. It helps us keep visibility on ongoing projects and integrates projects with changes, tracking project-related changes effectively. ### 16. Seamless process from idea to project **Rating:** 4.0/5.0 stars **Reviewed by:** Ted Y. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Strategic Portfolio Management?** I loved that you can start from an idea, move to demand, and then turn it into a project, which makes it easy to go from exploring to planning to executing. That flow works well for most processes. It also feels similar to some other tools, even when what you’re doing isn’t directly project-related. **What do you dislike about ServiceNow Strategic Portfolio Management?** The finance and portfolio sections are still an ongoing process for me, and it may simply be something I need to spend more time on. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I’m a dev so I can see us using this for project managing purposes as a whole and putting down stories in the meanwhile ### 17. Underutilised but not because it’s bad. **Rating:** 3.5/5.0 stars **Reviewed by:** steve l. | Platform Owner, Architecture & Planning, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** It’s clearly a very powerful tool but as yet it in underutilised in Arup. We largely use it for the Agile side because we were told Agile couldn’t be obtained separately. **What do you dislike about ServiceNow Strategic Portfolio Management?** Similar to the above, we don’t use enough of it but one aspect I’d like to see in the lower skus is the roadmapping functionality. Not having that means or project teams find other tools to work with. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** We purely use it for Agile so it helps teams organise their initiatives into stories and tasks. We don’t use as much of it as we could because other tools are in place. ### 18. Solid Portfolio Management with Some Latency Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Chandra Udhaya K. | Enterprise (> 1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like the tasks hierarchy in ServiceNow Strategic Portfolio Management, especially the top-to-bottom drill-down capability which makes searching easy with the slice-and-dice feature. I also appreciate the metrics and reports, including WOR, MPR, and QBR reviews, which save time and effort for my IT program management. The initial setup was smooth for my team. **What do you dislike about ServiceNow Strategic Portfolio Management?** I don't like the latency to update group tasks in ServiceNow Strategic Portfolio Management. It takes time, and I feel it could be smoother. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management for end-to-end program management and reporting, saving time and effort with reviews like WOR, MPR, and QBR. ### 19. Unified, Effective Portfolio Management **Rating:** 4.5/5.0 stars **Reviewed by:** Tulika S. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I appreciate the experience and ease of using ServiceNow Strategic Portfolio Management. I like the milestone tracking and recording capabilities, as well as its ability to integrate with other modules. Executive decisioning, issue, risks, and action items tracking are beneficial features. The setup was easy, and having a unified platform was a significant reason for switching from Microsoft Projects and JIRA. **What do you dislike about ServiceNow Strategic Portfolio Management?** Better reporting capabilities **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to keep track of budgets, manage quality, and handle executive decisions. It helps with milestone tracking, integrating with other modules, and tracking issues, risks, and action items. ### 20. Streamlined Project Management and Strong Governance **Rating:** 4.5/5.0 stars **Reviewed by:** Tuan N. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like how ServiceNow Strategic Portfolio Management helps group everything all in one house. The governance aspect is particularly beneficial, allowing us to manage all of our ideas, demands, and projects effectively. It also assists in consolidating all rogue data into one. The initial setup was pretty easy, which was a relief. **What do you dislike about ServiceNow Strategic Portfolio Management?** alot of gathering of data and groups but is more of a process issue internally following 1 standard **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** ServiceNow Strategic Portfolio Management helps consolidate rogue data into one system and provides governance for all our ideas, demands, and projects, effectively grouping everything in one house. ### 21. Good Visibility Into Portfolio Priorities and Delivery **Rating:** 3.5/5.0 stars **Reviewed by:** Atul M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 23, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** It provides a centralized view of projects, investments, resources, and priorities in one place. The platform helps leadership make more informed decisions and improves alignment between strategy and execution. **What do you dislike about ServiceNow Strategic Portfolio Management?** Initial setup and data management can take time, especially when aligning different teams and processes. Some reporting and planning views also need additional configuration to fit specific business needs. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** It helps improve portfolio visibility, resource planning, and prioritization across programs and initiatives. This has reduced duplicate efforts, improved tracking of strategic goals, and made cross-team planning more consistent and transparent. ### 22. Centralized Project Visibility with Room for Financial Improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Raphael M. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like the Idea management features, especially the reporting and dashboard capabilities. The Project Workspace is also very helpful for our project managers and project teams to keep track of everything that is needed. **What do you dislike about ServiceNow Strategic Portfolio Management?** The finance management capabilities could be improved, especially with an enhanced interface with our ERPs to capture actual project finance spend information. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to manage project portfolios, providing a single source for IT project status, enhancing visibility. I like its idea management features, including reporting and dashboard capabilities, and the Project Workspace helps our teams track essential elements. ### 23. Powerful Modules, Interactive Dashboards, and Fast Performance at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** vijaykanth k. | Application developer 2, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** able to work with different modules and inter connection between the, you can run complex project with many project tasks, program in your portfolio and highly interactive dashboards and super speed even with huge data **What do you dislike about ServiceNow Strategic Portfolio Management?** Onboarding is bit complex from legacy system, if they have many spoke to integrate projects from legacy tools would help a lot and saves a ton of time **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Everything is in place to create, work, review, and execute. The best part is that all the details are interlinked with each other, which makes it very easy to navigate and get work done. ### 24. Streamlined Cost & Resource Planning with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Sara O. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like ServiceNow Strategic Portfolio Management for its capacities in Capacity Planning and Resource Planning. The workspace Gantt chart is something I find particularly useful, along with RIDAC and handling hybrid projects. I also think the documentation and the Now Create feature are awesome. **What do you dislike about ServiceNow Strategic Portfolio Management?** Capacity Planning and Resource Assignment at a week view could be improved. The team needs to see the white space in the schedule during a week to maximize revenues. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management for cost planning and management to maximize revenues, and I appreciate its capacity and resource planning features. ### 25. Deploying SPM from Project Online **Rating:** 4.0/5.0 stars **Reviewed by:** Ken M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 10, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** SPM is very robust compared to other more PM-centric only tools **What do you dislike about ServiceNow Strategic Portfolio Management?** The features appear to be very young compared to the maturity of MS Project **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** The Strategic Planning module was a game changer ### 26. Flexible Tools, Burdened by Clicks **Rating:** 3.5/5.0 stars **Reviewed by:** bruno f. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I really appreciate the variety of different tools available in ServiceNow Strategic Portfolio Management, which I use for managing demands, ideas, and projects. I find the resource management capabilities quite useful, especially when it comes to managing workload. These features make the software valuable for handling my portfolio and deadlines. **What do you dislike about ServiceNow Strategic Portfolio Management?** I don't like that there are too many clicks involved in the process. The ticket hierarchy is also cumbersome, and I'd prefer if the amount of ticket levels could be reduced. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to manage demands, ideas, projects, portfolio, and deadlines. ### 27. Integration Benefits vs. Setup Challenges **Rating:** 2.5/5.0 stars **Reviewed by:** Veera K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like the integration to ITSM in ServiceNow Strategic Portfolio Management because it allows me to create requests and demands originating from those requests. **What do you dislike about ServiceNow Strategic Portfolio Management?** I don't like that ServiceNow Strategic Portfolio Management is unable to generate a Charter until demand converts to a Project. I'd like the ability to create a Charter for presentations from all the details captured on demand. Also, the initial setup was not easy. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management for demand intake and management, and I like that it allows me to create requests and demand originating from requests. ### 28. Seamless Project & Resource Management **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like that ServiceNow Strategic Portfolio Management is integrated into ServiceNow, which streamlines processes that used to be outside of the platform. This integration creates better visibility and automation. It provides visibility into how resources are allocated and helps identify where additional resources are needed for key projects based on availability. **What do you dislike about ServiceNow Strategic Portfolio Management?** Not much **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management for visibility into time tracking and project management, streamlining processes and creating automation within the platform. It helps me see how resources are allocated and where we need more for key projects based on availability. ### 29. Helps Teams Manage Resources and Stay Aligned with Business Goals **Rating:** 4.5/5.0 stars **Reviewed by:** Shubham K. | Web Developer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like that it keeps helping teams to manage resources better and to be work aligned with business goals in one place. **What do you dislike about ServiceNow Strategic Portfolio Management?** Well it can take some time to learn and setting up, that is only thing i can dislike about servicenow strategic Portfolio management **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** It is helping in organize projects,and priorities in one place. ### 30. Organized and Understandable, Needs Better Integrations **Rating:** 2.5/5.0 stars **Reviewed by:** Arif G. | Agent, Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I find ServiceNow Strategic Portfolio Management to be great because it's very organized and helpful. I appreciate how the pre-created categories within the platform help with organization and understanding. It's easy to use and understand. It also allows us to easily understand what's happening at any given moment. **What do you dislike about ServiceNow Strategic Portfolio Management?** The problems we face with this application are that there are a lot of upgrades. The system can have better integrations with other systems. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** ServiceNow Strategic Portfolio Management helps us easily understand what is happening at any given moment, making the system organized and helpful. ### 31. All-in-One Project Visibility, But SPM Acronym Causes Confusion **Rating:** 4.5/5.0 stars **Reviewed by:** Raja S. | Associate director, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 29, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Strategic Portfolio Management?** What’s in my pipeline…ideas to demand to projects to finances..one place for all features. Best tool to get visibility into projects and portfolios for an enterprise **What do you dislike about ServiceNow Strategic Portfolio Management?** The use of the same acronym, SPM, for both strategic portfolio management and security posture control is quite confusing. This overlap in naming makes it difficult to distinguish between the two, and it really needs to be addressed to improve clarity. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** This tool offers a comprehensive overview of each project within its respective portfolio, supporting the ideation process across the entire organization. It also clearly distinguishes between enhancements and full projects, which helps streamline management and tracking. ### 32. Good Features but Needs UX Overhaul **Rating:** 2.5/5.0 stars **Reviewed by:** manish s. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I appreciate ServiceNow Strategic Portfolio Management's ability to do strategic roadmaps, which really helps us prioritize programs and track architecture assessments. **What do you dislike about ServiceNow Strategic Portfolio Management?** The user experience feels very traditional, stuck with tables and forms. It needs to be more flexible and perhaps include an agent to enhance usability. Also, while the initial setup was quick, it's not fully operationalized yet. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** We use ServiceNow Strategic Portfolio Management for demand management and to assess architecture and approvals. It helps us in program and portfolio management, prioritizing programs, and tracking architecture assessments, making strategic roadmaps possible. ### 33. Highly Customizable, Fixes Financial Issues **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron S. | IT Systems Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like the fact that you can customize ServiceNow Strategic Portfolio Management to fill the organization's needs. We just completed the integration and needed to customize it a little bit, which was possible. **What do you dislike about ServiceNow Strategic Portfolio Management?** Sometimes when you install a plugin it breaks some of the features like the UX. I also wish that when support advises you to install a plugin, they would make sure to let you know all the plugins that need to be updated. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** ServiceNow Strategic Portfolio Management solves all the financial issues we had with previous projects. ### 34. Great way to be creative! **Rating:** 4.5/5.0 stars **Reviewed by:** Armando C. | Director, IS PMO and Business Applications, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 04, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** This tool allows us to build onto our planning for capacity management and display portfolio status for executives. **What do you dislike about ServiceNow Strategic Portfolio Management?** It is not the easiest to implement internally **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** It gives us a modern way to track our projects and resources. ### 35. Streamlined Backlog Management in a One-Tool ITSM Ecosystem **Rating:** 4.5/5.0 stars **Reviewed by:** Jakub K. | Head of Operational Stability & Efficiency, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like that ServiceNow Strategic Portfolio Management keeps processes in sync, which is really important for our one-tool approach. The integration with the ITSM module is something I'm looking forward to utilizing for improvement proposals. Also, setting it up was easy, making the transition smoother for us. **What do you dislike about ServiceNow Strategic Portfolio Management?** I do not fully understand its offering. I do not understand its capabilities. Integration with ITSM is also unclear. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to synchronize processes and manage backlogs, ideas, demands, and value, applying a one-tool approach with the ITSM module. ### 36. Comprehensive Workflow and Portfolio Planning with Enterprise Agile Planning **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I really like that I can set up workflows covering everything from ideas and demand to resource planning and portfolio management. The Enterprise Agile Planning module, which is especially useful for trains, is also much appreciated by the early adopters we’re onboarding right now. **What do you dislike about ServiceNow Strategic Portfolio Management?** It has a steep learning curve, and it may be overkill for smaller teams. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** We currently have a large-scale project underway to implement it company-wide, and over time we’ll be able to migrate our portfolio and various artifacts from our JIRA instances into it. ### 37. Efficient Data Management with Complexity Drawbacks **Rating:** 3.5/5.0 stars **Reviewed by:** Aman Deep S. | Territory Sales Officer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 19, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I find ServiceNow Strategic Portfolio Management very helpful for collecting data and getting side-by-side comparisons of prices, pros, and cons. It manages bulky and heavy data easily in a simple format. The best part is that it manages the data very simply and in a short time. **What do you dislike about ServiceNow Strategic Portfolio Management?** The main drawbacks of ServiceNow Strategic Portfolio Management are its complexity, high cost, and the time required for setup and customization, along with limited flexibility in reporting for some users. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to collect data and easily compare it side by side, managing bulky data in a simple format. It's also great for quickly organizing information in very short time. ### 38. AI-Powered Customer Service Management with Strong Knowledge Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Denisha V. | Marketing Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 16, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** Customer Service Management with AI agents, agent's workspace and knowledge management **What do you dislike about ServiceNow Strategic Portfolio Management?** I’d like to see more integration options with other tools to make it easier to use and get better overall value from it. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** With AI agents, it’s easy for me to manage data and make budget decisions based on that data. ### 39. SPM **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer S. **Validated Reviewer:** Validated through a business email account **Source: G2 Gives Campaign:** G2 Gives Campaign. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 05, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Strategic Portfolio Management?** SPM has helped us keep our hundreds of projects well organized. We’re currently implementing a billing app, and the platform’s ease of integration with that billing app has made the process smoother and helped streamline the overall implementation. **What do you dislike about ServiceNow Strategic Portfolio Management?** We’re finding that many of our project managers are able to change items incorrectly, which creates problems. Timecard approvals and the billing timeframe can also cause issues. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** We are able to store all the important documents, project budget, and hours allowing for us to bill customers. ### 40. Single Pane of Data, Needs More Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Ken G. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like the consolidation of vast amounts of information and data with ServiceNow Strategic Portfolio Management. It's beneficial because it provides a single pane view of all our data, which is great for project management and day-to-day work. Additionally, I found the initial setup to be easy. **What do you dislike about ServiceNow Strategic Portfolio Management?** Missing some automation, and AI integration **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management for project management, handling repetitive tasks, and tracking work. It consolidates all our data into a single pane view, making information easily accessible. ### 41. Tracks Ideas Well, But Setup Can Be Tricky **Rating:** 2.5/5.0 stars **Reviewed by:** john B. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I really like the ability to track ideas through demand and implementation with ServiceNow Strategic Portfolio Management. **What do you dislike about ServiceNow Strategic Portfolio Management?** I think better resource availability tools could be helpful, and the ability to forecast and handle scope creep needs improvement. Also, the initial setup is difficult if you try to customize too much. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to manage intake and resource availability, and it helps identify all company opportunities and ideas. I also like the ability to track ideas through demand and implementation. ### 42. Efficient Demand and Application Management Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Marie S. | ServiceNow Practice Lead, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 05, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like the demand management feature of ServiceNow Strategic Portfolio Management. It helps with the intake process, manages the demand, and allows me to understand the stage in which the process is in, along with the full cycle. It's also fairly simple to set up and maintain, and I've started to realize the ROI. **What do you dislike about ServiceNow Strategic Portfolio Management?** Nothing as of now! **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management for efficient application and demand management, handling the intake process, managing demand efficiently, and understanding the full cycle. ### 43. Robust Project Tracking with Some Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Steven H. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like tracking demands and projects through the lifecycle with ServiceNow Strategic Portfolio Management. I also find the ability to rank projects inside a portfolio particularly useful. **What do you dislike about ServiceNow Strategic Portfolio Management?** Better reporting and dashboards across a portfolio of projects. The initial setup took a while, especially for our research projects which require several custom capabilities. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management for shared project management, tracking IT projects and the Army Basic Research Portfolio, and monitoring demands and projects through their lifecycle. ### 44. Easy Setup, Smooth Configuration, and a Consistent UI **Rating:** 4.0/5.0 stars **Reviewed by:** Charlie C. | VP of App Dev & PMO, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** It was really easy to setup and configure, also the UI is consistent with the platform. **What do you dislike about ServiceNow Strategic Portfolio Management?** The initial data setup took a bit of a learning curve. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** Allowed my project managers to have great visibility and tie to resource planing. ### 45. Helps Teams Prioritize, Organize Projects and Manage Resources Better **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham K. | Assistant Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 27, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like that how it helps teams prioritize correct projects and manage resources better. **What do you dislike about ServiceNow Strategic Portfolio Management?** It takes time to learn and it is a bit complex for firsthand. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** It is helping in organizing projects, resources in single place. ### 46. It’s a great product but SN admins have all the access to financials that I manage via SPM **Rating:** 4.0/5.0 stars **Reviewed by:** Bindu M. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 07, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** It’s a great tool to track strategic initiatives, demand and epic and stories to manage our operations start to end **What do you dislike about ServiceNow Strategic Portfolio Management?** Just that the data used by the users or different elevated roles is also visible to SN administrators so there is really no privacy to manage financials budgets and project costs fully confidential **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** It’s a great product to track strategic initiatives and demands to closure and report the progress with the out of the box dashboards ### 47. Great for Portfolio Management, Needs Better Ranking **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Thank You page:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 06, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ServiceNow Strategic Portfolio Management?** I appreciate ServiceNow Strategic Portfolio Management for its great portfolio management capabilities. It's also pretty easy to set up, which I find very convenient. **What do you dislike about ServiceNow Strategic Portfolio Management?** The portfolios could have a better ranking system. A manual system with a screen where portfolio management could rank projects by manually moving them up and down. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to keep all of our project information in the system of record. ### 48. Streamlines Decisions with Ease, Despite Integration Hiccup **Rating:** 5.0/5.0 stars **Reviewed by:** Rafael O. | Project Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I really like the easy view of all projects, which helps in making critical decisions by allowing me to see how projects need to be handled. Additionally, the initial setup of ServiceNow Strategic Portfolio Management was the easiest. **What do you dislike about ServiceNow Strategic Portfolio Management?** We had issues integrating Jira. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** ServiceNow Strategic Portfolio Management offers an easy view of all projects, helping me make critical decisions. Before, we lacked tools for project, portfolio, and demands management, so it basically solves everything for us. ### 49. Streamlines Projects but Setup Requires Effort **Rating:** 4.0/5.0 stars **Reviewed by:** Julie D. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** May 06, 2026 **What do you like best about ServiceNow Strategic Portfolio Management?** I like how ServiceNow Strategic Portfolio Management makes chaos clearer. It helps standardize and centralize project-related information and automates the process. I appreciate that it standardizes how we manage projects and report information. **What do you dislike about ServiceNow Strategic Portfolio Management?** It was a bit difficult to understand the structure of ServiceNow Strategic Portfolio Management, and it felt more complex than CSM or ITSM. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I use ServiceNow Strategic Portfolio Management to standardize and centralize project info, automate processes, and make chaos clearer. ### 50. Strategic Budgeting Excellence, (Needs Agile Overhaul) **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas S. | Nordic DWS Lead - ITSM and ServiceNow **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 03, 2025 **What do you like best about ServiceNow Strategic Portfolio Management?** I find ServiceNow Strategic Portfolio Management extremely beneficial for structuring customer demands and ensuring that valuable ideas and requests are evaluated properly. I appreciate how it guides investment decisions to help the organization maximize the value it gets from its budget. The evaluation module is both easy and powerful, making it simple to assess which projects are worth pursuing. Additionally, the graphical representations of potential projects are a great aid in supporting intelligent budgeting by providing clear insights into the business impact and risk/reward ratios of each project. Transitioning from demand management to project management is seamless and painless, which I find particularly effective in maintaining workflow continuity. I also found the initial setup effortlessly simple, completing it within a few days, which speaks volumes about its user-friendliness. **What do you dislike about ServiceNow Strategic Portfolio Management?** I find that the agile project module in ServiceNow Strategic Portfolio Management could use an upgrade. It doesn't quite match up with some competitors in the market. Additionally, the overall look-and-feel of the product could be improved. **What problems is ServiceNow Strategic Portfolio Management solving and how is that benefiting you?** I help organisations use ServiceNow Strategic Portfolio Management to manage demand efficiently and guide investments, ensuring structured evaluation of ideas and intelligent budget allocation for impactful projects. ## ServiceNow Strategic Portfolio Management Discussions - [What are the three key aspects of project portfolio management?](https://www.g2.com/discussions/what-are-the-three-key-aspects-of-project-portfolio-management) - 2 comments - [What is included in agile software development?](https://www.g2.com/discussions/what-is-included-in-agile-software-development) - 1 comment - [Does ServiceNow have a project management module?](https://www.g2.com/discussions/does-servicenow-have-a-project-management-module) - 1 comment - [View ServiceNow Strategic Portfolio Management pricing details and edition comparison](https://www.g2.com/products/servicenow-strategic-portfolio-management/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-09-19+08%3A30%3A31+-0500&secure%5Bsession_id%5D=d6d1d5be-8300-45ab-a05e-6e5b74f54e81&secure%5Btoken%5D=e31e6b19c463fcedd19f2fd041c714d3038722d80497fda36d75fc9a35321a4d&format=llm_user) ## ServiceNow Strategic Portfolio Management Features **Portfolio Management** - Portfolio Types - Planning - Alignment - Portfolio Mix - Resource Allocation & Planning **Automation** - Workflows - Customization - Data repository **Strategic Planning - Strategic Portfolio Management** - Objectives - Roadmaps - Demand management - Resource Planning - Planning - Simulation - Prioritization - Alignment **Agentic AI - Application Portfolio Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication** - Wiki Documentation - Community Forum - Customer Ideation - NPS of Customers **Project Management** - Dependencies - Priorities - Lean Management - Deadline Management - Calendar Management - Change Management **Administration** - Permissions - Procedures - Remote Work **Strategic Management - Strategic Portfolio Management** - Visiblity - Tracking - Risk Management - Implementation - Change Management - Optimization - Strategy Model - Frameworks **Planning** - Work Capacity - Task Ranking - Kanban Board - Custom Workflows - Release Forecasting - Projections - Prioritization **Resource Management** - Definition - Allocation - Optimization **Project management** - Task Prioritization - Dependencies - Planning - Views - Scheduling - Critical Path - Dashboards **Data Analysis - Strategic Portfolio Management** - ESG Impact - Financial Performance - Forecasting **Workflow Management** - Time Tracking - Progress Monitoring - Budgeting - Team Scorecard - Progress Tracking - Status Tracking - Activity Tracking - Milestone Tracking - Task Progress Tracking - Project Tracking **Data & Analytics** - Data Consolidation - Visualizations - Performance - Risk Analysis **Workload** - Resource Allocation - Workspace - Configuration - Insights **Artificial Intelligence - Strategic Portfolio Management** - Process Intelligence - Predictive Insights - Virtual Agents **Additional Functionality** - Task Management - Collaboration Tools - Real-Time Updates - Access Controls/Permissions - Task Planning - Product Lifecycle Management - Communication Management - Data Import/Export - Activity Dashboard - Real-Time Notifications - API - Resource Management - Planning Tools - Drag & Drop - Commenting/Notes - Customizable Fields - Calendar Management - Third-Party Integrations - Workflow Management - Task Scheduling - Requirements Management - Project Management - @mentions - Multiple Projects - Reporting & Statistics - Project Planning - Single Sign On - Document Storage - Release Planning - Customer Journey Mapping - AI Copilot - Gantt/Timeline View - Reporting/Analytics - Email Management - To-Do List - Surveys & Feedback - Deadline Management - Generative AI - Product Roadmapping - Idea Management - Real-Time Data - Agile Methodologies - Timeline Management - File Management - Data Security - Project Templates - Feedback Management - Tagging - Template Management - Guest Access - Visualization **Communication & Collaboration** - Communication Channels - Document Management - Collaboration **Strategy - Project and Portfolio Management** - Simulation - Tracking - Planning - Objectives - Visiblity - Alignment - Risk Management - Implementation - Optimization - Prioritization - Timesheet Management - Workflow Management - Resource Management - Task Management - Requirements Management - Assignment Management - Document Management - Project Time Tracking - Status Tracking - Progress Tracking - Time & Expense Tracking - Project Tracking - ROI Tracking - Activity Tracking - Portfolio Management **Additional Functionality** - Collaboration Tools - Budgeting/Forecasting - Kanban Board - Projections - Demand Forecasting - Multiple Projects - Third-Party Integrations - Customizable Fields - Customizable Reports - AI Copilot - Reporting/Analytics - API - Project Templates - Commenting/Notes - Dashboard - Gantt/Timeline View - Agile Methodologies - Planning Tools - Real-Time Updates - Project Workflow - Task Scheduling - Generative AI - Drag & Drop **Cost Management** - Project Budgeting - Time & Expense - Profitability **Integration** - Front Office - Back Office - External data **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Work Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction ## Top ServiceNow Strategic Portfolio Management Alternatives - [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) - 4.0/5.0 (1,578 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - 4.4/5.0 (22,316 reviews) - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,556 reviews)