ServiceNow Strategic Portfolio Management Reviews & Product Details

What I like best about ServiceNow Strategic Portfolio Management is how it connects strategy to execution in a single platform. It gives clear visibility into priorities, aligns investments with business goals, and helps organizations make smarter, data-driven decisions while adapting quickly to change. Review collected by and hosted on G2.com.

One downside of ServiceNow Strategic Portfolio Management is its complexity and steep learning curve, especially for new users. Configuration and customization can require significant time and expertise, and the cost may be high for smaller organizations. Additionally, reporting and user experience can sometimes feel less intuitive compared to more modern, lightweight tools. Review collected by and hosted on G2.com.

There’s nothing quite like ServiceNow. I’ve been in the industry for over eight years, and I can’t imagine any other product that can compete with ServiceNow.

We are using project and demand modules for years and our customers love it. Review collected by and hosted on G2.com.

Within SPM, there is resource management workspace, wish it could be more user friendly. Review collected by and hosted on G2.com.

What I like most about ServiceNow Strategic Portfolio Management is how it brings strategy, planning, and execution together in a single platform, making it easier to keep everything aligned. Review collected by and hosted on G2.com.

One challenge I’ve had with ServiceNow Strategic Portfolio Management is that the platform can feel complex to configure and customize, particularly for organizations that have unique portfolio management processes. Review collected by and hosted on G2.com.

It has all the tools needed to capture portfolio, program, and project information. Review collected by and hosted on G2.com.

There’s a fairly large learning curve for people who aren’t project managers but still own work within the portfolio. Review collected by and hosted on G2.com.

I like how ServiceNow Strategic Portfolio Management helps us streamline our builds and create templates for various project types like new business fiber lines and new residential lines. I also value how it handles strategic initiatives and manages full demand pipelines for high-level strategic requests. The flexibility between waterfall and agile projects is another positive aspect, providing good versatility for different project management needs. Additionally, I find the project visibility and accountability features beneficial, as they help keep all stakeholders informed and provide data on project efficiency. Review collected by and hosted on G2.com.

Agile development specifically for software development could be better, it's a pain to setup sprints compared to other products like JIRA. Review collected by and hosted on G2.com.

I like ServiceNow Strategic Portfolio Management for its ability to provide visibility into our pipeline and effectively prioritize projects and associated investments. The visibility and financial planning features are great as they help us invest in programs that have a significant impact on the firm. Project management tools are beneficial for ensuring projects and programs are managed effectively, along with providing visibility and reporting of these programs to senior leadership. I also value the financial reporting and project dashboards. The initial setup was very easy. Review collected by and hosted on G2.com.

None Review collected by and hosted on G2.com.

One new thing I noticed is that the dashboards feel a bit cleaner now and it’s easier to track progress across different teams. The communication inside the platform also feels smoother, like updates and comments show up faster. I also like how everything stays synced, so even if multiple people update something, it doesn’t break anything. It’s still solid for managing bigger projects and keeping everything in one place. Review collected by and hosted on G2.com.

It still isn’t the easiest tool to learn. Some menus feel confusing and I still need extra time to find certain options. The UI could be more modern and simple. Also the training materials could be better, especially video tutorials right now they feel too basic or outdated. A bit more guidance inside the tool would help new users a lot. Review collected by and hosted on G2.com.

I use ServiceNow Strategic Portfolio Management to build platform analytics, which allows me to review the trends of the business across operations. I appreciate the proactive view it provides, enabling us to focus on strategic improvement places rather than reacting to customer frustration. I like the Dashboard, although I think it would save more time if it were made more interactive. The cross-department integrations make it easier for us to work across different areas efficiently, and the initial setup was straightforward. Review collected by and hosted on G2.com.

The openness and flexibility create some confusion. The layout could be simplified. Review collected by and hosted on G2.com.

SPM is valuable in determining the right mix of projects to execute based off of strategic goals. Review collected by and hosted on G2.com.

At times, the interaction between modules isn’t very intuitive, which can make the overall workflow feel a bit unclear. Review collected by and hosted on G2.com.

You can input a wide range of content there, including text, images, and other file types. The platform supports attaching files in a way that preserves their original quality, ensuring that details, formatting, and resolution remain intact without noticeable loss or compression. This makes it suitable for sharing high-quality documents, visuals, and other materials where clarity and accuracy are important. Review collected by and hosted on G2.com.

I’m not satisfied with how the admins are reviewing the tickets. It often seems like the descriptions aren’t being fully read, or important details are being overlooked. Review collected by and hosted on G2.com.