Consulting Services for ServiceNow IT Service Management

Reston Consulting Group, Inc. , established in 1987, is a Minority and Woman-Owned Small Business dedicated to delivering innovative IT solutions and exceptional service. With over 35 years of experience, RCG has a proven track record in assisting clients across government and commercial sectors to achieve technical, business, and mission success. Their expertise spans IT services, data center consolidation, virtualization, service desk operations, infrastructure management, and cybersecurity support. RCG is recognized as a leader in emerging technologies, holding ISO 9001, 20000-1, and 27001 certifications, and boasts a 98% customer satisfaction rating. Key Features and Functionality: - Cybersecurity: Certified professionals safeguard IT systems and data against cyber threats, including advanced persistent threats and insider risks. - Program Management: Comprehensive support throughout the program lifecycle, from inception to daily operations. - Mission Support: Strategic business planning to ensure the successful achievement of client missions. - IT Service Management : Enhancement and optimization of capabilities without disrupting daily operations. - Cloud Services: Expertise in proof-of-concepts, pilot deployments, and cloud service implementations. - Software Development: Agile methodologies for iterative design and development of software solutions. - Infrastructure Services: Planning and execution of reliable and efficient system designs and strategies. Primary Value and Solutions: RCG's primary value lies in its ability to blend cutting-edge technology with deep expertise to deliver tailored solutions that exceed client expectations. By offering a comprehensive suite of services, RCG addresses critical challenges such as enhancing cybersecurity, optimizing IT infrastructure, and ensuring seamless program management. Their commitment to quality and customer satisfaction ensures that clients receive reliable, efficient, and cost-effective solutions that drive mission success.

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Ripton Solutions Inc. is a technology solutions company specializing in delivering tailored IT consulting and implementation services. With a strong focus on ServiceNow, Ripton Solutions assists businesses in optimizing their IT operations, enhancing service quality, and achieving digital transformation goals. Their expertise spans various domains, including IT Service Management , IT Operations Management , Hardware and Software Asset Management, Strategic Portfolio Management, HR Service Delivery, and more. By leveraging cutting-edge technologies and industry best practices, Ripton Solutions empowers organizations to streamline processes, improve productivity, and drive business success. Key Features and Functionality: - IT Service Management : Streamlines IT processes to enhance service quality and maximize customer satisfaction. - IT Operations Management : Provides comprehensive visibility and control over IT infrastructure, enabling proactive incident management and optimized performance. - Hardware and Software Asset Management: Effectively manages and optimizes hardware and software assets throughout their lifecycle, ensuring compliance and cost efficiency. - Strategic Portfolio Management: Aligns projects and investments with business objectives, facilitating informed decision-making and resource optimization. - HR Service Delivery: Enhances employee satisfaction by streamlining HR services with intuitive workflows and an employee-centric approach. - Customer Service Management: Integrates digital workflows to enhance service operations and foster customer engagement by connecting customer service with other departments. - Security Operations: Strengthens security posture through advanced threat intelligence, incident response, and vulnerability management capabilities. Primary Value and Solutions Provided: Ripton Solutions Inc. delivers pragmatic and sustainable digital solutions that address the unique challenges faced by businesses across various industries. By offering customized IT consulting and implementation services, they help organizations optimize their IT operations, improve service quality, and achieve digital transformation objectives. Their expertise in ServiceNow and partnerships with leading technology providers enable them to deliver cost-effective solutions that drive efficiency, enhance customer satisfaction, and provide a competitive edge in the market.

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River Horse Inc. is a premier Independent Authorized Training Partner of ServiceNow, dedicated to enhancing client success through comprehensive education and training services. With a focus on IT Service Management and ServiceNow official courses, River Horse empowers organizations to effectively adopt and implement ServiceNow solutions, ensuring teams are proficient with the latest industry standards and platform releases. Key Features and Functionality: - Official ServiceNow Courses: Offering a wide range of certified courses, including ServiceNow Fundamentals, Platform Implementation, System Administration Advanced, and Application Development Fundamentals. - Implementation Training Services: Leveraging extensive experience in ITSM and ServiceNow deployments to provide tailored training that supports clients throughout their transformation journey. - Experienced Instructors: A team of seasoned professionals with deep expertise in ServiceNow and ITSM, committed to delivering high-quality education and fostering process adoption. Primary Value and Solutions Provided: River Horse Inc. addresses the critical challenge of technology and process adoption within organizations. By offering specialized training services, they equip teams with the necessary skills to effectively utilize ServiceNow platforms, leading to improved operational efficiency and successful digital transformation. Their commitment to education ensures that clients stay ahead in the ever-evolving IT landscape, maximizing the value of their ServiceNow investments.

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Rococo Co., Ltd., established in 1994 and headquartered in Osaka, Japan, is a provider of comprehensive IT solutions and services. With a workforce exceeding 600 employees, the company specializes in delivering tailored IT outsourcing, business process outsourcing , and cloud-based solutions to a diverse clientele. Key Features and Functionality: - IT Outsourcing Services: Rococo offers end-to-end IT support, including PC lifecycle management, helpdesk operations, device setup , and IT infrastructure development. - Cloud Solutions: The company provides system development, maintenance, and implementation support, with a focus on integrating platforms like ServiceNow and Microsoft products to enhance operational efficiency. - BPO Services: Rococo operates specialized consulting centers available 24/7, offering helpdesk and customer center services to ensure continuous business support. - Facial Recognition Systems: Innovative solutions such as "AUTH thru" and "AUTH thru KEY" utilize facial recognition for secure and seamless access control, eliminating the need for additional equipment or IDs. - Employee Attendance Management: "RocoTime" and its integration with facial recognition technology provide efficient attendance tracking systems tailored for diverse working environments. - Entertainment Technology: Rococo's "tike-series" offers comprehensive support for ticketing and membership management, while "Re-tass LIVE" facilitates one-to-one online streaming services. Primary Value and Solutions Provided: Rococo Co., Ltd. addresses the complex challenges of modern businesses by delivering integrated IT and BPO services that enhance operational efficiency, security, and customer engagement. Their solutions streamline internal processes, reduce operational costs, and improve productivity through advanced technologies like cloud computing and facial recognition. By offering round-the-clock support and innovative systems, Rococo empowers organizations to focus on their core competencies while ensuring robust and secure IT operations.

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Since 1975 AdvizeX has been a trusted partner, providing organizations with the expertise needed to chart a successful, strategic course towards the next-generation IT systems that will best support your company’s business goals. Whether you’re exploring virtualization or cloud solutions, undertaking a network refresh, implementing new applications at the desktop or tackling system upgrades, turn to AdvizeX for deep industry knowledge and best-in-class service and support.

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Royal Cyber Fusion Commerce from Royal Cyber, is a Mobile Commerce platform, optimizes your customers retail shopping experience and help them save time, effort & money thus giving you a better ROI.

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RSM is a consulting firms that provide the core service lines of audit and assurance, accounting, risk advisory, tax, transaction support, corporate restructuring & insolvency and IFRS services.

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RXP Services is fuse brand, insight, design and technology to help organisations innovate and transform.

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SAIC employs active security controls that combine discovery, threat intelligence, off-the-shelf software, and internally developed threat detection capabilities to protect your network against known dangers.

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SalesWon is a comprehensive Customer Relationship Management and Configure, Price, Quote application built exclusively on the ServiceNow platform. It streamlines sales processes by replacing disparate applications, spreadsheets, and legacy systems with a unified, automated quote-to-cash-to-customer support workflow. This integration enables seamless data sharing between sales and customer service teams, enhancing collaboration and efficiency. Key Features and Functionality: - Unified Sales Process: Automates the entire sales cycle from lead management to customer support, eliminating the need for multiple tools. - Seamless Data Sharing: Provides customer service management teams with immediate access to sales data without requiring system integrations. - Rapid Implementation: Offers intuitive and user-friendly interfaces, allowing organizations to implement core CRM and CPQ functionalities within weeks. - Cost Efficiency: Reduces licensing, support, and training expenses by consolidating sales and customer service processes on a single platform. - Comprehensive Sales Tools: Includes features such as campaign management, lead conversion with duplicate blocking, email synchronization with leads and contacts, performance analytics, contract management, and project management. Primary Value and User Solutions: SalesWon addresses the challenges of fragmented sales and customer service systems by providing a unified platform that enhances data accessibility and process efficiency. By integrating CRM and CPQ functionalities within ServiceNow, it enables organizations to modernize their sales processes, improve customer service experiences, and achieve significant cost savings. This holistic approach ensures that sales teams can focus on driving revenue while customer service teams have the necessary insights to deliver exceptional support.

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