Consulting Services for ServiceNow IT Operations Management

Artycs is a Brazilian technology company specializing in digital transformation through innovative solutions in cloud computing, artificial intelligence, and data analytics. As a Premier Partner of ServiceNow, Artycs leverages the Now Platform to streamline and automate business processes, enhancing operational efficiency and customer experiences. Key Features and Functionality: - IT Service Management : Optimizes IT processes by managing incidents, problems, changes, and service requests, adhering to ITIL best practices. - IT Operations Management : Provides proactive monitoring and management of IT infrastructure, utilizing AI to predict and resolve issues before they impact operations. - Customer Service Management : Enhances customer support through omnichannel engagement, personalized interactions, and efficient case management. - App Engine: Enables rapid development of custom applications with low-code/no-code capabilities, facilitating tailored solutions for specific business needs. - Integration Hub: Allows seamless integration with external and internal systems, automating workflows and improving operational efficiency. Primary Value and Solutions: Artycs addresses the challenges of digital transformation by providing comprehensive solutions that automate and optimize business processes. By integrating advanced technologies such as AI and machine learning, Artycs helps organizations reduce operational costs, increase revenue through new business models, and accelerate innovation. Their expertise in ServiceNow's platform ensures that clients can modernize their IT services, enhance customer and employee experiences, and achieve rapid, scalable digital transformation.

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Aspire Systems, Inc. is a Premier ServiceNow Partner specializing in delivering comprehensive ServiceNow solutions to enhance business operations. With over a decade of experience and more than 100 successful projects, Aspire offers a range of services including consulting, implementation, enhancement, support, and managed services. Their expertise spans across various ServiceNow modules such as IT Service Management , IT Operations Management , Security Operations , DevOps, Project Portfolio Management , and Human Resources . Aspire's modular approach enables enterprises to digitize workflows and realign their hybrid infrastructure as they grow. Key Features and Functionality: - Comprehensive ServiceNow Services: Aspire provides end-to-end services including implementation, enhancement, support, and managed services, ensuring seamless integration and optimization of the ServiceNow platform. - Expertise Across Multiple Modules: Their proficiency covers ITSM, ITOM, SecOps, DevOps, PPM, and HR, allowing businesses to leverage a wide array of ServiceNow capabilities. - ServiceNow Maturity Roadmap : Aspire's Implementation Maturity Model guides enterprises through a structured approach to ServiceNow adoption, from core stack implementation to strategic reporting, ensuring continuous service improvement. - Custom Application Development: As an App Engine Competent partner, Aspire excels in building custom applications on the Now Platform, utilizing low-code/no-code approaches for faster and smarter app development. - License Optimization: Their License Workbench solution helps organizations save up to 70% in software licensing costs by providing real-time updates on subscription details and compliance status. - Automation and Integration: Aspire identifies automation opportunities to enhance productivity and integrates ServiceNow with various third-party applications like SAP, Workday, and SharePoint, ensuring seamless operations. Primary Value and Solutions Provided: Aspire Systems empowers organizations to fully harness the potential of the ServiceNow platform, driving digital transformation and operational excellence. By offering tailored solutions and a structured implementation roadmap, they address challenges such as inefficient IT service delivery, fragmented operations, and high licensing costs. Their expertise in automation and integration streamlines processes, reduces manual errors, and enhances overall productivity. With a global presence and a team of certified professionals, Aspire ensures that businesses achieve measurable success and a significant return on investment from their ServiceNow initiatives.

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Atea AS is a provider of IT infrastructure and related services in the Nordic and Baltic regions, offering comprehensive solutions to businesses and public-sector organizations. With a presence in 88 cities across seven countries—Norway, Sweden, Denmark, Finland, Lithuania, Latvia, and Estonia—Atea combines local expertise with a broad range of IT competencies to support clients throughout the entire lifecycle of their IT investments. Key Features and Functionality: - Comprehensive IT Solutions: Atea delivers a full spectrum of hardware, software, and services, including data center and networking solutions, cloud services, and digital workplace tools. - Consulting and Technical Services: The company offers expert consulting to design, implement, and manage IT infrastructures, ensuring optimal performance and alignment with business objectives. - Software Licensing and Cloud Solutions: Atea assists organizations in managing software licenses and optimizing cloud solutions to enhance operational efficiency and cost-effectiveness. - IT Security Services: Providing comprehensive IT security lifecycle management, Atea helps safeguard organizations against evolving cyber threats. - Sustainable IT Practices: Committed to sustainability, Atea promotes environmentally responsible IT lifecycle management, including recycling and reuse programs. Primary Value and Solutions for Users: Atea empowers organizations to navigate the complexities of modern IT environments by offering tailored solutions that enhance productivity, security, and sustainability. By leveraging Atea's expertise, clients can effectively manage their IT infrastructure, adopt innovative technologies, and achieve their digital transformation goals, all while ensuring compliance with environmental and ethical standards.

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Atello Solutions, LLC is a boutique ServiceNow Premier Partner dedicated to helping organizations transform their operations through tailored ServiceNow implementations. With over 12 years of experience, Atello specializes in delivering customized solutions that align with clients' unique business objectives, ensuring seamless integration and optimal performance. Their commitment to excellence is reflected in a 98% client retention rate and a 4.97 customer satisfaction score. Key Features and Functionality: - ServiceNow Implementation: Atello offers end-to-end ServiceNow implementation services, from initial consultation to deployment, ensuring solutions are tailored to specific business needs. - Managed Services : Their FlexNow service provides ongoing platform management, including maintenance, upgrades, performance monitoring, and security measures, allowing clients to maximize their ServiceNow investment. - Advisory Services: Atello delivers strategic consulting to align ServiceNow platforms with organizational goals, driving digital transformation and continuous improvement. Primary Value and Solutions Provided: Atello Solutions empowers organizations to optimize IT service management, streamline workflows, and enhance collaboration by leveraging the full potential of the ServiceNow platform. Their personalized approach and agile project management ensure that clients achieve significant improvements in efficiency and productivity. By offering dedicated support and customized solutions, Atello helps businesses reduce operational costs, improve customer service, and drive long-term success.

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Atlafy is a dedicated ServiceNow partner specializing in delivering comprehensive consulting and implementation services across Europe. With strategic offices in Spain and Switzerland, Atlafy's certified team focuses exclusively on the ServiceNow platform, ensuring clients receive expert guidance tailored to their specific needs. By combining technical excellence with consultative expertise, Atlafy empowers organizations to unlock the full potential of ServiceNow and achieve sustainable success. Key Features and Functionality: - Strategic Consulting Services: Atlafy revolutionizes client operations by digitalizing processes, refining workflows, and amplifying competitive advantages. - Implementation Services: Employing a methodical, process-centric approach, Atlafy ensures that business services align with organizational goals, yielding tangible benefits recognized by end-users. - Certified and Experienced Team: The team is exclusively dedicated to the digital innovations of the ServiceNow platform, bringing extensive hands-on experience to every project. - Proactive Support and Maintenance: Beyond implementation, Atlafy offers dedicated post-deployment support and proactive maintenance to nurture growth and adapt to evolving ServiceNow capabilities. - End-to-End Digital Transformation: Atlafy partners with clients throughout their digital transformation journey, from defining needs and developing solutions to ongoing support and maintenance. Primary Value and Solutions: Atlafy stands out as a pure ServiceNow player, specializing in high-value modules such as Customer Service Management , IT Service Management , IT Operations Management , Configuration Management Database , Strategic Portfolio Management , Integrated Risk Management , and Security Operations . This specialization covers the full value chain—from project inception to support and maintenance—ensuring clients receive expert guidance tailored to their specific needs. By focusing exclusively on ServiceNow, Atlafy provides transparent, flexible, and proactive collaboration, helping clients navigate their digital transformation journey. Their dedicated expertise ensures that clients maximize the value of their ServiceNow investment, achieving sustainable success through customized solutions that drive growth and efficiency.

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Atlas Reply, a subsidiary of the Reply Group, specializes in IT Governance, Digital Transformation, and Application Operations. As a ServiceNow Premier Partner since 2013, Atlas Reply offers comprehensive consulting, system integration, and application services to enhance the efficiency and productivity of IT assets. Their approach emphasizes process automation and continuous user involvement, ensuring seamless adoption of new tools and methodologies. Key Features and Functionality: - Consulting Services: Atlas Reply provides expertise in IT process definition and optimization, organizational change management, Agile framework adoption, and continuous improvement through KPI definition and measurement. - Technology Adoption and System Integration: They specialize in implementing processes on the ServiceNow platform, adopting DevOps practices, developing custom applications, and modernizing, migrating, and evolving appliances. - Service Management: Their offerings include hybrid IT service management, business service monitoring, application management services, service assurance, full-stack monitoring, and maintenance and technical support for custom application packages. Primary Value and Solutions: Atlas Reply addresses the challenges organizations face in managing and optimizing their IT processes. By leveraging their partnership with ServiceNow and a user-centric design approach, they facilitate the adoption of new platforms and processes. This includes conducting thematic workshops, process documentation, defining roles and responsibilities, and employing Agile methodologies with continuous feedback and prototyping. Their focus on process automation and efficiency enables clients to achieve full autonomy and improved productivity in their IT operations.

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AUTOCONT A.S. is a leading Czech private company specializing in delivering comprehensive information and communication technology solutions and services. Established in 1990, AUTOCONT has over 30 years of experience in implementing and operating advanced IT systems across the Czech and Slovak Republics. The company focuses on providing complete IT solutions and services for corporate clients and state administration. Through systematic development of professional skills, attentive monitoring of customer needs, and a sophisticated internal organization, AUTOCONT has become the largest and most significant Czech supplier of ICT solutions. Key Features and Functionality: - Comprehensive IT Solutions: AUTOCONT offers end-to-end IT services, including infrastructure management, cloud solutions, software development, and cybersecurity. - Consulting Services: The company provides expert consulting to optimize IT processes and enhance operational efficiency. - Data Management and Analytics: AUTOCONT specializes in data management and analytics, enabling organizations to leverage their data for informed decision-making. - Support and Maintenance: They offer ongoing support and maintenance services to ensure the smooth operation of IT systems. - Customized Industrial Solutions: With in-house development and manufacturing capabilities, AUTOCONT delivers tailored industrial solutions, including panel computers, embedded systems, industrial automation, presentation kiosks, medical technology, and products for the chemical and food industries. Primary Value and User Solutions: AUTOCONT's primary value lies in its ability to provide comprehensive, customized IT solutions that drive digital transformation for businesses and state institutions. By offering a wide range of services—from infrastructure management to specialized industrial systems—AUTOCONT addresses the diverse needs of its clients, ensuring enhanced efficiency, security, and growth in an increasingly digital world. Their focus on innovation and customer-centric solutions empowers organizations to thrive by optimizing their IT operations and leveraging technology for strategic advantage.

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AVASOFT Inc. is a NextGen products and solutions company with over 14 years of industry excellence, dedicated to accelerating the digital transformation of enterprises. Specializing in maximizing the return on investment for modern workplace platforms such as Microsoft 365, Salesforce, and ServiceNow, AVASOFT also facilitates seamless migration from legacy data systems to contemporary data landscapes like Snowflake, Synapse, and Databricks. The company adopts cloud-native and DevOps practices, including AWS, Azure, containerization, and micro-frontend architecture, to build future-ready organizations with a data-driven and customer-centric business model. With a proprietary software delivery process called "Vetri," AVASOFT ensures efficient and effective project execution. Headquartered in Blue Bell, Pennsylvania, with additional offices in Plano, Texas; Toronto, Canada; and Chennai, India, AVASOFT boasts a team of over 1,000 professionals committed to leveraging cutting-edge technologies to create maximum business impact. Key Features and Functionality: - Digital Transformation Services: Expertise in modern workplace platforms, including Microsoft 365, Salesforce, and ServiceNow, to enhance enterprise operations. - Data Migration Solutions: Facilitates migration from legacy data platforms to modern data landscapes such as Snowflake, Synapse, and Databricks, ensuring seamless data transition. - Cloud-Native and DevOps Practices: Adopts cloud-native solutions and DevOps methodologies, including AWS, Azure, containerization, and micro-frontend architecture, to enhance operational efficiency. - Proprietary Software Delivery Process: Utilizes the "Vetri" process to ensure efficient and effective project execution, delivering high-quality solutions. Primary Value and User Solutions: AVASOFT Inc. empowers enterprises to navigate and excel in the digital era by providing comprehensive solutions that modernize workplace platforms, streamline data migration, and implement advanced cloud and DevOps practices. By leveraging their proprietary "Vetri" software delivery process, AVASOFT ensures efficient project execution, enabling organizations to become data-driven and customer-centric. This holistic approach addresses the challenges of digital transformation, allowing businesses to maximize their technology investments and achieve sustainable growth.

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Axians AB is a premier IT service provider specializing in the digital transformation of business processes through the ServiceNow platform. With a team of certified experts, including a ServiceNow Certified Master Architect, Axians AB offers comprehensive solutions that encompass the entire lifecycle of ServiceNow implementation—from initial analysis and design to deployment and ongoing management. Their services are tailored to enhance operational efficiency and drive innovation across various sectors. Key Features and Functionality: - ServiceNow Expertise: Axians AB provides specialized services in IT Service Management (ITSM, IT Operations Management (ITOM, Customer Service Management (CSM, and Human Resources Service Delivery (HRSD, ensuring that each implementation is customized to meet specific organizational needs. - Process Development and ITIL Training: The company offers process development aligned with ITIL standards, focusing on clear responsibility definitions and resource optimization. As an authorized ITIL training provider in Sweden, Axians AB delivers practical, high-quality education to enhance team capabilities. - AI Integration: Leveraging ServiceNow's AI capabilities, Axians AB integrates advanced technologies to automate workflows, providing better insights and improving user experiences. They focus on building trust in AI and aligning initiatives with business goals to create lasting impact. Primary Value and Solutions Provided: Axians AB addresses the challenges organizations face in digitalizing and automating their business processes. By implementing ServiceNow solutions, they help clients achieve: - Enhanced Efficiency: Streamlining operations through automated workflows reduces manual tasks and operational costs. - Improved Service Delivery: Optimizing IT and customer service processes leads to faster response times and higher customer satisfaction. - Strategic Growth: Aligning IT services with business objectives supports long-term growth and adaptability in a rapidly evolving digital landscape. By partnering with Axians AB, organizations can effectively navigate the complexities of digital transformation, ensuring their processes are efficient, innovative, and aligned with their strategic goals.

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Bangmetric LLC is a premier ServiceNow partner specializing in delivering comprehensive digital workflow solutions that enhance organizational efficiency and innovation. With a global presence, including offices in the United States, India, and South Africa, Bangmetric offers a range of services designed to optimize IT operations, streamline service management, and drive digital transformation. Key Features and Functionality: - IT Service Management : Modernizes service delivery by transforming the impact, speed, and efficiency of IT services. - IT Operations Management : Ensures high-performance business services through enhanced visibility, health monitoring, and optimization. - Strategic Portfolio Management: Aligns work with business objectives by enabling effective planning, prioritization, and tracking. - IT Asset Management: Improves cost efficiency and operational effectiveness by providing comprehensive visibility into the asset lifecycle. - Security Operations: Accelerates incident and vulnerability response using risk-based insights and prioritization. - Governance, Risk, and Compliance : Facilitates real-time risk management through continuous monitoring, prioritization, and automation. - Telecommunications Service Operations Management: Monitors network health and streamlines responses using machine learning technologies. Primary Value and Solutions Provided: Bangmetric LLC empowers organizations to achieve digital excellence by integrating people, processes, and systems through the Now Platform®. Their solutions address critical business challenges by enhancing service efficiency, improving operational visibility, and ensuring compliance. By leveraging Bangmetric's expertise, businesses can innovate faster, reduce operational costs, and deliver superior customer experiences.

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