Consulting Services for ServiceNow IT Operations Management

ITCE is a provider of IT consulting and training services, dedicated to assisting enterprises in transforming their IT departments to deliver high-quality services to business units, thereby enhancing overall organizational effectiveness. With over two decades of experience, ITCE supports organizations throughout their entire digital transformation journey, from organizational change and requirements gathering to architecture design, implementation, training, and adoption. As a ServiceNow Premier Partner, ITCE's team of experts holds top qualifications in Agile Project Management, Business Analysis, Service Management, Service-Oriented Architecture, DevOps, Cloud Solutions, and ServiceNow, positioning them as a trusted partner in driving results across organizations. Key Features and Functionality: - Comprehensive IT Consulting: ITCE offers strategic insights in areas such as network infrastructure, cybersecurity measures, cloud migration strategies, and compliance protocols, ensuring that IT systems align with business objectives. - Managed Services: Providing expert oversight in networking, cybersecurity defenses, and cloud computing capabilities, ITCE ensures the security, efficiency, and scalability of IT infrastructures through proactive monitoring and 24/7 support. - Education and Staff Training: ITCE delivers practical virtual and in-person training in modern IT and technology, enhancing team performance and fostering career growth. - Value-Added Reseller Services: Streamlining the technology procurement process, ITCE provides expert advice to ensure organizations receive tailored solutions that meet their unique demands. Primary Value and Solutions Provided: ITCE's primary value lies in its ability to transform IT from a mere operational expense into a strategic asset that drives business success. By offering end-to-end IT lifecycle services, including consulting, managed services, education, and value-added reselling, ITCE addresses critical challenges such as reducing workloads, meeting project deadlines, enhancing employee productivity, and improving overall business performance. Their personalized approach ensures that IT solutions are tailored to fit each organization's distinct landscape, fostering long-term partnerships and delivering substantial value.

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ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. ITC Infotech is a fully owned subsidiary of ITC Ltd, one of India’s most admired companies.

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Itecor is an international IT boutique consultancy headquartered in Switzerland, specializing in guiding organizations through digital transformation. With over 30 years of experience, Itecor offers high-value services in Governance & Service Management, Digital Solutions, and Quality Assurance & Testing. The company serves a diverse clientele across sectors such as technology, banking and finance, consumer goods, public sector, and education. Itecor's commitment to applied innovation and long-term partnerships ensures tailored solutions that align IT systems with strategic business objectives. Key Features and Functionality: - Governance & Service Management: Itecor assists organizations in aligning their IT services with business strategies, ensuring effective governance and service management practices. - Digital Solutions: The company offers services including solution design and development, project management, business analysis, solution integration, business application management, and hyperautomation. - Quality Assurance & Testing: Itecor provides comprehensive testing services such as test management, test automation, performance testing, and security testing to ensure the reliability and security of IT systems. Primary Value and Solutions Provided: Itecor's primary value lies in its ability to act as a trusted advisor, delivering bespoke digital transformation solutions that are closely aligned with clients' specific needs and long-term visions. By leveraging applied innovation and a client-focused approach, Itecor helps organizations enhance their IT systems' performance, security, and alignment with business goals, thereby driving efficiency and sustainable growth.

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IT PAS is a ServiceNow partner specializing in delivering tailored digital workflow solutions that enhance operational efficiency and drive business transformation. Leveraging the robust capabilities of the ServiceNow platform, IT PAS offers comprehensive services designed to streamline processes, improve service delivery, and foster innovation across various industries. Key Features and Functionality: - Custom Workflow Development: Designs and implements bespoke workflows that align with specific business requirements, ensuring seamless integration and optimal performance. - IT Service Management (ITSM: Provides solutions that enhance IT service delivery, including incident management, problem resolution, and change management, to improve overall IT operations. - Customer Service Management (CSM: Develops platforms that elevate customer experiences through automated self-service options and personalized support channels. - HR Service Delivery: Offers tools to streamline human resources processes, such as employee onboarding, performance management, and case management, enhancing employee satisfaction and productivity. - Security Operations (SecOps: Implements security solutions that monitor, detect, and respond to threats, ensuring compliance and safeguarding organizational assets. Primary Value and Solutions Provided: IT PAS empowers organizations to achieve digital transformation by automating and optimizing their workflows. By integrating ServiceNow's AI-powered platform, IT PAS addresses critical business challenges, including: - Enhanced Efficiency: Automates routine tasks, reducing manual effort and allowing employees to focus on strategic initiatives. - Improved Service Delivery: Ensures faster response times and higher quality service through streamlined processes and real-time analytics. - Increased Agility: Enables businesses to adapt quickly to changing market demands by providing scalable and flexible solutions. - Data-Driven Decision Making: Offers comprehensive analytics and reporting tools that provide insights for informed decision-making and continuous improvement. By partnering with IT PAS, organizations can leverage cutting-edge technology to transform their operations, enhance customer and employee experiences, and achieve sustainable growth.

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iTSM Group is a provider of digital transformation solutions specializing in enterprise service management. With over two decades of experience, the company offers a comprehensive suite of services, including application management, process consulting, digital learning, and crisis management. As an elite partner of ServiceNow®, iTSM Group delivers tailored solutions that integrate seamlessly with existing infrastructures, enabling organizations to optimize their IT services and achieve sustainable growth. Key Features and Functionality: - ServiceNow® Implementation and Consulting: Expertise in deploying and customizing ServiceNow® platforms to meet specific business needs. - Application Management: Comprehensive support for managing and maintaining enterprise applications to ensure optimal performance. - Process Consulting: Guidance in streamlining and optimizing business processes to enhance efficiency and productivity. - Digital Learning: Provision of training programs and workshops to upskill employees in IT service management and project management frameworks. - Crisis Management: Strategies and solutions to effectively handle and mitigate IT-related crises, ensuring business continuity. Primary Value and Solutions Provided: iTSM Group empowers organizations to navigate the complexities of digital transformation by offering end-to-end service management solutions. By leveraging their expertise in ServiceNow® and other ITSM frameworks, they help businesses automate workflows, improve service delivery, and enhance overall operational efficiency. Their tailored approach ensures that clients receive solutions aligned with their unique requirements, leading to increased productivity, reduced operational costs, and a robust IT infrastructure capable of supporting future growth.

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ITS Partners LLC is a strategic IT consultancy firm specializing in implementing and optimizing ServiceNow solutions to enhance business operations. With over four decades of experience, ITS Partners focuses on managing and securing critical assets and infrastructure, guiding businesses toward measurable savings and improved efficiency. Key Features and Functionality: - Asset Management: Streamlines IT infrastructure to uncover efficiencies, making asset management more seamless and improving overall business performance. - Vulnerability Management: Provides proactive protection using industry-leading tools to safeguard against potential threats. - Service Management: Addresses business challenges by considering people, processes, and future goals to deliver comprehensive solutions. - Operations Management: Utilizes tools to resolve cultural issues, enhancing the end-user experience and overall operational efficiency. - ITS Innovations: Develops ServiceNow solutions focused on intuitive user experiences, reducing total cost of ownership, and optimizing the ServiceNow instance as a unified platform. - Operational Technology: Ensures reductions in unplanned downtime, protection against cyber-attacks, minimization of human error, and cost reduction. - Customer Service Management: Aims to establish a holistic and positive customer experience across various engagement streams. - Field Service Management: Reduces costs and increases revenue while minimizing efforts for customers and employees. - Managed Services: Offers expert advice and industry best practices, providing additional support in maintaining and enhancing ServiceNow instances. Primary Value and Solutions: ITS Partners LLC delivers tailored ServiceNow implementations that drive IT transformation, resulting in cost savings, improved efficiency, and balanced staffing levels. By focusing on securing and managing assets and infrastructure, ITS Partners helps businesses overcome IT challenges, ensuring that technology serves people effectively.

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A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements. We provide below services: - Cloud Consulting Services - IT Consulting Services - Digital Transformation Services - ERP Consulting Services - CRM Consulting Services - QA and Testing Services - System Integration Services - Data Migration Services - AI & Automation Services - Application Development and Modernization - Managed Services - Cloud Migration Services - Data Analytics Services

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JDS Australia Pty Ltd, established in 2003, is a leading IT solutions provider specializing in ensuring the security, availability, and optimal performance of critical IT systems for enterprises and government departments. With a fully local team of approximately 100 professionals, JDS offers expertise in IT Monitoring , Security, Service Management, Quality Assurance, and Automation. The company is recognized as a trusted partner, delivering tailored solutions that align with clients' unique business objectives. Key Features and Functionality: - ServiceNow Solutions: As a longstanding ServiceNow partner, JDS provides comprehensive services including implementation, integration, and management of ServiceNow solutions. Their expertise spans core Platform, IT Service Management , Customer Service, IT Operations Management , and Security Operations . - Self-Service Management: JDS enhances user experiences by developing accessible self-service portals and machine learning-driven virtual agents, empowering employees and customers to find solutions independently and efficiently. - AIOps for IT Operations & Visibility: Leveraging ServiceNow's AIOps capabilities, JDS enables intelligent data collection and analysis across operations, both on-premise and in the cloud, transforming IT operations into proactive processes. - Managed Services: JDS offers managed services with a team of ServiceNow-certified professionals, ensuring continuous optimization and alignment of the ServiceNow platform with clients' technology goals. - Security Operations : The company assists organizations in swiftly identifying, prioritizing, and responding to security threats and vulnerabilities through playbooks, threat intelligence, and automation. - Application Development: JDS develops cloud-native applications using ServiceNow's platform, creating digital workflows that connect complex systems, people, and processes to achieve powerful business outcomes. - CMDB-as-a-Service: They offer Configuration Management Database services, managing and maintaining clients' CMDBs to ensure accuracy and visibility, thereby reducing manual effort and enhancing IT operations. Primary Value and Solutions Provided: JDS Australia delivers significant value by ensuring that clients' IT platforms and systems are secure, available, and performing optimally. Their specialized services in observability, security, service management, and automation address critical business needs, enabling organizations to enhance operational efficiency, reduce risks, and achieve their technology objectives. By aligning technology goals with platform roadmaps and minimizing technical debt, JDS maximizes clients' investments in IT infrastructure. In December 2024, JDS Australia was acquired by AC3, a move that expanded their combined resources to nearly 500 employees across Australia and New Zealand, further strengthening their capabilities and service offerings.

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JIT Resources LLC is a ServiceNow PurePlay Elite Partner specializing in digital transformation solutions for Enterprise Service Management. With over a decade of experience and more than 300,000 hours of hands-on expertise, JIT Resources offers comprehensive services tailored to clients' unique needs. Their offerings include full lifecycle implementations, managed services, and a ServiceNow Virtual Practice, all designed to simplify and optimize the ServiceNow journey for enterprises. Key Features and Functionality: - ServiceNow Expertise: Proficient in IT Service Management , IT Asset Management , Human Resources Service Delivery , Customer Service Management , Strategic Portfolio Management , IT Operations Management , Security Operations , Governance, Risk, and Compliance , and custom applications. - Comprehensive Services: Offers full lifecycle implementations, managed services, and a ServiceNow Virtual Practice to meet diverse client requirements. - Experienced Team: A dedicated team of consultants with extensive experience ensures successful project outcomes and guides clients through their ServiceNow journey. Primary Value and Solutions: JIT Resources LLC addresses the complexities of digital transformation by providing tailored ServiceNow solutions that enhance operational efficiency and service delivery. Their flexible and client-centric approach ensures that businesses across various industries, including healthcare, public sector, finance, hospitality, retail, education, telecom, and media, can effectively leverage the ServiceNow platform to meet their specific needs. By simplifying the ServiceNow journey, JIT Resources empowers organizations to achieve their digital transformation goals with confidence.

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JSOL Corporation is a comprehensive IT service provider specializing in computer-aided engineering solutions. Leveraging advanced technology and extensive business expertise, JSOL offers a range of services including IT consulting, system implementation, and outsourcing. The company is renowned for developing and distributing CAE software such as JMAG and LS-DYNA, which are instrumental in the design and analysis of electromechanical systems. Key Features and Functionality: - JMAG Software: A leading electromagnetic field analysis tool used globally for the design and development of electromechanical machines. - LS-DYNA: A versatile CAE software for simulating complex real-world problems, including crash tests and metal forming processes. - JFOLD: A specialized tool for simulating airbag folding and deployment, enhancing the accuracy of automotive safety simulations. Primary Value and Solutions Provided: JSOL Corporation addresses the critical need for precise and efficient design processes in various industries, particularly in the development of electromechanical systems. By offering advanced CAE tools like JMAG and LS-DYNA, JSOL enables engineers and designers to perform accurate simulations, reducing the reliance on physical prototypes. This approach not only accelerates product development cycles but also enhances the reliability and performance of the final products. Additionally, JSOL's IT consulting and system implementation services support businesses in optimizing their operations and integrating cutting-edge technologies into their workflows.

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