Consulting Services for ServiceNow IT Operations Management

Evoke Technologies is an innovative information technology services firm that offer software solutions including Application Development & Maintenance, Product Engineering, Software Testing and Business Process Management (BPM).

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Evora IT Solutions is an international consulting firm specializing in IT solutions and services for asset-intensive operations, maintenance, and customer service. Established in 2011 and headquartered in Walldorf, Germany, Evora has expanded its presence with subsidiaries in the USA, Canada, Brazil, and India. The company leverages technologies from SAP and ServiceNow to deliver integrated enterprise asset management, field service, planning and scheduling, and mobile solutions tailored to industries such as utilities, chemicals, pharmaceuticals, transportation, public services, mining, oil and gas, and manufacturing. Key Features and Functionality: - Enterprise Asset Management: Implementing solutions that optimize the lifecycle of physical assets, ensuring efficient operations and maintenance. - Field Service Management: Enhancing field operations through mobile solutions that empower field workers with real-time data and tools. - Planning and Scheduling: Providing integrated planning and scheduling tools to improve resource allocation and operational efficiency. - Mobile Solutions: Developing user-friendly mobile applications that facilitate on-the-go access to critical information and processes. - System Integration: Seamlessly integrating with existing SAP and ServiceNow systems to ensure cohesive and efficient workflows. Primary Value and Solutions for Users: Evora IT Solutions addresses the challenges faced by asset-intensive industries by digitizing and optimizing business operations. By implementing best-practice solutions, Evora enhances operational efficiency, reduces downtime, and improves service delivery. Their expertise in SAP and ServiceNow platforms enables clients to achieve digital transformation, resulting in streamlined processes, better resource management, and increased customer satisfaction.

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exccon AG is a premier ServiceNow partner, established in 2009, dedicated to optimizing business processes through tailored ServiceNow solutions. With headquarters in Munich and additional offices in Frankfurt am Main and the Weser-Ems region, exccon AG offers comprehensive services encompassing design, implementation, training, and ongoing support. Their team of seasoned consultants specializes in key areas such as IT Operations Management (ITOM, Business Continuity Management (BCM, IT Service Management (ITSM, and Integrated Risk Management (IRM. By leveraging innovative technologies, including Generative AI, exccon AG ensures that clients achieve efficient, reliable, and future-proof digital transformations. Key Features and Functionality: - IT Operations Management (ITOM: Expertise in modeling and implementing ITOM strategies to manage large infrastructures, including private, public, and hybrid clouds. - Business Continuity Management (BCM: Automation of cross-departmental workflows to enhance customer experiences and ensure operational resilience. - IT Service Management (ITSM: Optimization of ITSM processes through ServiceNow implementation, supported by tailored training programs. - Integrated Risk Management (IRM: Translation of regulatory requirements into transparent, consistent, and auditable processes supported by ServiceNow. - Creator Workflows: Assistance in developing custom workflows using ServiceNow's no-code and low-code features to meet unique business needs. - Managed Services: Provision of flexible, modular managed services, including advisory, development, incident management, monitoring, and release management, tailored to specific client requirements. - Generative AI: Evaluation and implementation of Generative AI applications to enhance business processes and decision-making. Primary Value and Solutions Provided: exccon AG delivers pragmatic and efficient ServiceNow solutions that address the unique challenges of each client. By combining technological expertise with process-oriented consulting, they enable businesses to automate, optimize, and digitize their operations. This approach leads to increased efficiency, improved collaboration, and a robust foundation for digital transformation. Their commitment to understanding client needs ensures the delivery of solutions that not only meet current requirements but also support future growth and adaptability.

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EXEO Group, Inc. is a Japanese conglomerate specializing in the construction and supply of telecommunications infrastructure, electrical and air conditioning facilities, civil and environmental engineering services, and system solutions. Established in 1954, the company has evolved from linking Japan through electric wires and phone lines to providing comprehensive services that connect urban systems, including plants, subways, and railways. With a strong emphasis on innovation and technological advancement, EXEO Group aims to enrich people's daily lives, enhance urban environments, and accelerate business innovation. Key Features and Functionality: - Telecommunications Infrastructure: Designs, constructs, operates, and maintains communication facilities, including fiber optic networks, mobile communication base stations, and network systems for telecom carriers. - System Solutions: Offers total solutions utilizing ICT for the development, maintenance, and operation of cloud-based enterprise communications network systems and various enterprise systems for telecom carriers and companies in the finance and manufacturing sectors. - Urban Infrastructure: Engages in the construction of renewable energy facilities, urban civil engineering projects, and water and waste treatment plant equipment, contributing to sustainable urban development. - Managed Services: Provides comprehensive managed services, including infrastructure management, network monitoring and security, and maintenance and support services, ensuring robust and secure IT environments for clients. Primary Value and Solutions for Users: EXEO Group, Inc. delivers integrated engineering and system solutions that address the complex needs of modern infrastructure and technology. By offering a wide range of services—from telecommunications infrastructure to system solutions and managed services—the company enables clients to achieve digital transformation, optimize operations, and enhance productivity. Their commitment to innovation and quality service positions them as a trusted partner in building and maintaining the essential systems that connect people, cities, and businesses.

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e-Xim IT S.A. is an innovative and rapidly growing company headquartered in Warsaw, Poland, specializing in Enterprise Service Management , Application Delivery, Digital Transformation, and Automation solutions. As a leading ServiceNow Premier Partner in Poland, e-Xim IT offers comprehensive services, including consulting, integration, implementation, development, and maintenance of the ServiceNow platform. The company serves various industries such as financial services, government, and manufacturing, delivering high-value projects across Europe. Key Features and Functionality: - Comprehensive ServiceNow Solutions: e-Xim IT provides end-to-end ServiceNow services, encompassing consulting, integration, implementation, development, and maintenance. - Certified Expertise: The company boasts numerous accreditations and certifications, including ServiceNow Certified Application Developer and various Implementation Specialist certifications, ensuring high-quality service delivery. - Industry Focus: Specializes in serving financial services, government, and manufacturing sectors, offering tailored solutions to meet industry-specific needs. - Regional Coverage: Operates across Europe, the Middle East, and Africa, with a strong presence in countries like Denmark, Estonia, Lithuania, Latvia, and Poland. Primary Value and Solutions Provided: e-Xim IT S.A. addresses the complexities of digital transformation by simplifying and automating enterprise processes through the ServiceNow platform. By leveraging their certified expertise and industry focus, they help organizations enhance operational efficiency, reduce costs, and improve service delivery. Their comprehensive approach ensures that clients receive customized solutions that align with their specific business objectives, facilitating a smoother and more effective digital transformation journey.

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Finite Partners is a distinguished consulting firm and ServiceNow Specialist Partner dedicated to delivering comprehensive services and solutions tailored to diverse business needs. With a 100% US-based team of expert consultants and developers, the company boasts extensive experience across the entire ServiceNow platform. Their core competencies include implementing, integrating, and managing ServiceNow for clients, alongside specialized training, business process consulting, and full-service project management. Emphasizing a "People First" mindset, Finite Partners prioritizes the success and satisfaction of both employees and customers, aiming to help companies organize and create efficient processes that yield positive impacts. Key Features and Functionality: - ServiceNow Implementation and Integration: Expertise in deploying and seamlessly integrating the ServiceNow platform to align with specific business requirements. - Data Migration Services: Specialization in complex data migrations, including consolidating multiple ServiceNow instances and transitioning from other platforms like Freshdesk, Footprints, and Salesforce, ensuring data integrity and minimal downtime. - Custom Development: Development of tailored solutions within ServiceNow, adhering to best practices to minimize ongoing maintenance costs and enhance platform functionality. - Training and Consulting: Provision of specialized training programs and business process consulting to empower clients in maximizing the value of their ServiceNow investment. - Project Management: Comprehensive project management services to oversee and ensure the successful execution of ServiceNow-related initiatives. Primary Value and Solutions Provided: Finite Partners addresses the complexities associated with implementing and managing the ServiceNow platform by offering end-to-end services that ensure seamless integration, data integrity, and operational efficiency. Their expertise in data migration mitigates risks associated with consolidating or transitioning between platforms, preserving critical historical and active data. By focusing on custom development and adhering to best practices, they reduce long-term maintenance costs and enhance platform performance. Through specialized training and consulting, Finite Partners empowers organizations to fully leverage ServiceNow's capabilities, leading to improved processes and positive business outcomes.

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FirstQA Systems Limited is a Japan-headquartered consulting and IT services organization specializing in digital transformation solutions for enterprises across Japan, the UK, and the USA. Established in 2011, the company focuses on delivering value through innovative technologies and a collaborative partnership model. Key Features and Functionality: - Digital Transformation Services: FirstQA leverages enterprise cloud platforms such as ServiceNow, Salesforce, and SmartDocs to architect and implement comprehensive digital transformation solutions. - Blockchain Solutions: The company assists clients in exploring and implementing blockchain technologies, including the development of Distributed Applications and smart contracts, utilizing platforms like Hyperledger and NEM. - Project Management Services: FirstQA offers governance services to manage large and complex projects, employing proven frameworks and methodologies such as PMBOK, ITIL, and CoBIT to ensure successful project delivery. - Application Management Services : The company provides AMS for platforms like ServiceNow and Salesforce, utilizing a flexible onsite and offshore team structure to improve development and maintenance while reducing costs. Primary Value and Solutions: FirstQA Systems Limited addresses the challenges of modern enterprises by offering tailored digital transformation and blockchain solutions that enhance operational efficiency, ensure regulatory compliance, and drive innovation. Their expertise in project management and application services enables clients to navigate complex IT landscapes effectively, resulting in improved business outcomes and a competitive edge in the market.

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FlyForm is a UK-based, privately owned ServiceNow Elite Partner specializing in delivering comprehensive digital transformation solutions. Since its inception in 2017, FlyForm has been dedicated to providing exceptional business outcomes and outstanding citizen experiences through the ServiceNow platform. With a market-leading customer satisfaction score, FlyForm focuses on innovating for a better tomorrow by offering tailored services that meet the unique needs of its clients. Key Features and Functionality: - Consultancy & Planning: Expert guidance to strategize and plan effective ServiceNow implementations. - ServiceNow Implementation: Seamless deployment of ServiceNow solutions tailored to organizational requirements. - Managed Services: Ongoing support and management to ensure optimal performance of ServiceNow applications. - Digital Transformation: Comprehensive solutions to modernize and enhance business processes using the ServiceNow platform. Primary Value and Solutions Provided: FlyForm addresses the challenges organizations face in streamlining operations and enhancing service delivery. By leveraging the ServiceNow platform, FlyForm enables businesses to drive discipline, efficiency, and productivity. Their people-centric approach ensures that transformations are aligned with client needs, leading to improved internal and external customer experiences. This commitment to excellence has positioned FlyForm among the top three partners globally for ServiceNow Customer Satisfaction Scores.

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FROX AG is a Swiss-based company specializing in digitalizing and automating IT and business processes. With over 25 years of experience, FROX offers comprehensive services, including consulting, implementation, software engineering, operation, and support, to help organizations enhance their service management capabilities. As a certified Premier Partner of ServiceNow and a long-standing partner of BMC Software, FROX delivers tailored solutions that drive digital transformation and improve operational efficiency. , [bmc.com] Key Features and Functionality: - Service Management Expertise: FROX provides in-depth knowledge in IT Service Management , Customer Service Management , IT Operations Management , and IT Asset Management , offering solutions that streamline and automate service processes. - Process Automation: The company specializes in automating workflows across various departments, enhancing productivity and reducing manual efforts. - System Integration: FROX ensures seamless integration of platforms like ServiceNow and BMC Software into existing IT infrastructures, facilitating smooth transitions and minimal disruptions. - Customized Solutions: Leveraging extensive project experience, FROX develops solutions tailored to specific business requirements, ensuring alignment with organizational goals. Primary Value and Problem Solving: FROX AG empowers organizations to unlock the full potential of their IT and business processes through digitalization and automation. By implementing advanced service management solutions, FROX helps businesses: - Enhance Productivity: Automated workflows and streamlined processes lead to increased efficiency and reduced operational costs. - Improve Service Quality: Standardized processes and centralized platforms ensure consistent and high-quality service delivery. - Accelerate Time-to-Market: Efficient process automation enables faster deployment of services and products, giving businesses a competitive edge. - Ensure Compliance and Security: Integrated solutions provide transparency and control, aiding in compliance with industry standards and regulations. By partnering with FROX AG, organizations can effectively navigate their digital transformation journey, achieving sustainable growth and innovation.

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Fully Managed is a one-stop-shop for technology solutions that help businesses navigate and succeed in today’s digital world of work. We are an award-winning managed service provider (MSP), a workflow automation specialist and ServiceNow Elite Partner, and a market leader in technology solutions for the senior care sector.  With decades of collective experience in IT, Fully Managed provides companies with the technology support, expertise, and products and services they need to be productive and proactive - helping them work smarter, more securely and with greater efficiency.

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