Consulting Services for ServiceNow IT Operations Management

Contender Solutions, established in 2012 and now a subsidiary of Presidio, is a premier IT consultancy specializing in ServiceNow implementations. As an Elite ServiceNow Partner, the company offers comprehensive services that streamline IT operations, enhance productivity, and drive digital transformation for organizations across various industries. Key Features and Functionality: - Advisory Services: Provides expert guidance to optimize ServiceNow value, focusing on building cohesive and standardized processes through program management, business architecture, and process consulting. - IT Service Management (ITSM: Automates service management processes to reduce costs and improve efficiency, encompassing incident management, problem management, change management, knowledge management, and request fulfillment. - IT Operations Management (ITOM: Proactively detects service issues and manages risks by establishing auto-discovered configuration management databases (CMDB, automating workflows, and integrating solutions seamlessly. - IT Business Management (ITBM: Bridges the gap between IT operations and business management, offering financial visibility to plan, prioritize, and track work that delivers maximum value. - Human Resources Service Management (HRSM: Modernizes HR functions to enhance employee experiences, including case and knowledge management, employee service centers, document management, and enterprise onboarding. - Managed Services (Contender 360: Offers a comprehensive managed IT services package that includes remote monitoring, platform maintenance, service desk services, application expansion, and platform adoption services. Primary Value and Solutions: Contender Solutions addresses the critical need for organizations to efficiently manage and optimize their IT services and operations. By leveraging the ServiceNow platform, the company enables clients to automate workflows, reduce operational costs, and improve service delivery. Their expertise ensures that businesses can focus on innovation and growth while maintaining a secure and resilient IT infrastructure. Through tailored solutions and a commitment to deployment excellence, Contender Solutions empowers organizations to achieve measurable success aligned with their mission objectives.

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Convevo Portugal, Unipessoal Lda is a Premier Services and Technology Partner specializing in delivering exceptional services and products on the ServiceNow platform. Established in 2018 and headquartered in Lisbon, Portugal, Convevo has been instrumental in assisting a diverse range of clients worldwide to maximize the value of their digital transformation initiatives. By combining business consulting expertise with application development, Convevo effectively simplifies complex business processes, enabling organizations to enhance efficiency and reduce costs. Key Features and Functionality: - ServiceNow Implementation and Consulting: Convevo offers comprehensive implementation, integration, and support services for the ServiceNow platform, ensuring seamless adoption and optimization tailored to each client's needs. - Custom Application Development: Utilizing low-code development methodologies, Convevo rapidly creates custom enterprise applications that address specific business challenges, reducing development time and costs. - Industry-Specific Solutions: The company provides specialized solutions across various sectors, including CRM, pharmaceuticals, airport management, human resources, facility management, governance risk and compliance, farming, and banking, ensuring that industry-specific requirements are met effectively. Primary Value and Problem Solving: Convevo's primary value lies in its ability to streamline and automate business processes through the ServiceNow platform, leading to increased operational efficiency and cost reduction. By offering tailored solutions and expert guidance, Convevo empowers organizations to overcome complex challenges, enhance service delivery, and achieve their digital transformation goals. Their commitment to quality and customer satisfaction ensures that clients receive solutions that are both effective and aligned with their strategic objectives.

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ConWare solutions s.r.o. is a prominent Czech IT company specializing in delivering high-end solutions developed on the ServiceNow platform and Microsoft technologies. Established in 2009, ConWare has been providing top-tier IT services, guiding enterprises and managed service providers through their digital transformation journeys. With a team of certified consultants, developers, and project managers based in Europe, ConWare offers tailored solutions that digitize business and IT processes, catering to a diverse clientele ranging from small boutique firms to large multinational corporations. Key Features and Functionality: - ServiceNow Implementation and Consultancy: As a Premier ServiceNow partner, ConWare provides comprehensive services including implementation, consultancy, development, and continuous support to optimize digital workflows. - Custom Product Development: ConWare has developed proprietary products like the Instance Controller, which automates on-premise ServiceNow instances by enabling cloning, upgrading, and backup processes, and the Magic Button, a generic automation framework for daily operations. - Cloud and Self-Hosted Solutions: Offering both cloud-based and self-hosted options, ConWare tailors solutions to meet the specific needs of each client, ensuring flexibility and scalability. - Industry-Specific Expertise: With experience across various sectors including banking, public services, logistics, healthcare, construction, insurance, telecommunications, and manufacturing, ConWare delivers industry-specific solutions that address unique challenges. Primary Value and Solutions Provided: ConWare solutions s.r.o. empowers organizations to enhance their digital workflows through automation and optimized processes. By leveraging their expertise in ServiceNow and Microsoft technologies, they help clients achieve better business outcomes, increased efficiency, and improved user experiences. Their tailored solutions address the specific needs of each client, ensuring that businesses can navigate their digital transformation journeys effectively and stay competitive in their respective industries.

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Coreio Inc. is a Canadian IT services company specializing in Infrastructure and Operations (I&O solutions for enterprise-scale organizations. With over 35 years of experience, Coreio offers a comprehensive suite of services, including managed IT services, advisory services, and technology solutions. Their expertise spans end-user support, data center operations, asset lifecycle management, and strategic IT counsel, enabling clients to focus on their core business objectives while Coreio manages their IT infrastructure. Key Features and Functionality: - Managed Services: Comprehensive support covering service desk operations, deskside support, desktop engineering, and data center management. - Lifecycle Services: End-to-end management of hardware and software assets, from acquisition and configuration to deployment and retirement. - Advisory Services: Strategic IT counsel across various domains, including end-user computing, networking, data centers, cloud computing, and security. - Technology Solutions: Specialized support for ServiceNow implementations, offering managed services and platform support to optimize IT service management. Primary Value and Solutions Provided: Coreio empowers organizations to transform their digital workplaces by handling all aspects of IT infrastructure and support. Their services reduce operational costs, enhance end-user satisfaction, and allow clients to redeploy internal resources toward strategic initiatives. By offering flexible subscription models and leveraging platforms like ServiceNow, Coreio delivers scalable solutions that adapt to the evolving needs of businesses, ensuring a future-proof IT environment.

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CoreSphere is a client-focused consulting firm specializing in transforming public and private sector organizations into high-performing, cloud-enabled enterprises. With over 20 years of experience, CoreSphere has successfully completed more than 50 enterprise-wide implementations and holds over 270 certifications across the company. Their expertise lies in developing and implementing solutions on the Salesforce platform, assisting numerous public, private, commercial, and non-profit agencies in modernizing their operations. Key Features and Functionality: - Comprehensive Salesforce Services: CoreSphere offers strategic consulting, management, development, and implementation services, including ongoing operations and maintenance. - Health and Human Services Accelerator: A flexible, modular, and highly configurable solution built on the Salesforce platform, enabling rapid addition of features to support underserved populations. - Diverse Use Cases: The HHS Accelerator addresses various needs such as child welfare, client/case management, adult protection, early childhood, behavioral health, refugee resettlement, energy/housing/rental assistance, and care coordination. - Certified Expertise: The company boasts over 270 certifications, ensuring a high level of proficiency in Salesforce implementations. Primary Value and Solutions Provided: CoreSphere's primary value lies in its ability to deliver tailored Salesforce solutions that enhance operational efficiency and service delivery for organizations. By leveraging their extensive experience and certified expertise, CoreSphere helps clients maximize their Salesforce investment, streamline workflows, and achieve successful outcomes, particularly in the public sector.

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Covestic, an Elite ServiceNow partner, specializes in delivering comprehensive IT consulting services that empower organizations to maximize their technology investments. With over 15 years of experience in IT Service Management and IT Operations, Covestic offers tailored solutions that drive digital transformation across various industries. Their team of highly skilled consultants collaborates closely with clients to implement and manage ServiceNow platforms effectively, ensuring streamlined IT service delivery and enhanced operational efficiency. Key Features and Functionality: - ServiceNow Implementation and Management: Expertise in deploying and maintaining ServiceNow platforms to optimize IT service processes. - IT Service Management : Comprehensive services to improve IT service delivery and support. - IT Operations Management : Solutions that enhance the performance and reliability of IT operations. - Customer Service Management : Tools and strategies to elevate customer service experiences. - Security Operations : Implementing security measures to protect IT infrastructure and data. - Governance, Risk, and Compliance : Ensuring regulatory compliance and risk management through structured frameworks. Primary Value and Solutions Provided: Covestic addresses the critical need for efficient and effective IT service delivery by leveraging the ServiceNow platform. Their solutions help organizations streamline IT operations, enhance service management, and achieve digital transformation goals. By reducing custom configurations and focusing on out-of-the-box capabilities, Covestic minimizes implementation cycles and lowers the total cost of ownership. This approach ensures that clients can rapidly scale their businesses, provide superior customer experiences, and maintain secure and compliant IT environments.

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CRI Advantage, Inc. is a premier IT services and solutions provider specializing in ServiceNow implementations, managed services, and cybersecurity solutions. With over 35 years of experience and more than 700 successful projects, CRI Advantage empowers organizations to streamline operations, enhance productivity, and achieve digital transformation through tailored ServiceNow solutions. Key Features and Functionality: - ServiceNow Consulting and Implementation: Expert consultation and seamless implementation of ServiceNow's IT Service Management and IT Operations Management tools, including Incident, Problem, Change, Knowledge, Service Catalog, Configuration Management Database, and Service Portal. - NowAdvantage Managed Support Services: Comprehensive suite of services designed to help organizations maximize their ServiceNow investment, offering continuous optimization and support to boost performance and business outcomes. - Cybersecurity Services: End-to-end cybersecurity services, including threat detection, incident response, and risk management, ensuring businesses are fully protected. - Managed Help Desk: Reliable IT support to resolve technical issues, minimize downtime, and keep operations running efficiently. Primary Value and Solutions: CRI Advantage addresses the challenges organizations face in managing complex IT environments by providing tailored ServiceNow solutions that automate workflows, improve efficiency, and enhance productivity. Their expertise ensures clients maximize the value of their ServiceNow investment, leading to streamlined operations, reduced costs, and accelerated digital transformation. By offering comprehensive support and continuous optimization, CRI Advantage helps businesses stay competitive and responsive to evolving market demands.

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CSQ Tech S. C. is a provider of prepaid top-up systems and online transaction services, with over 27 years of experience in the digital and transactional market. Founded in 1993 in Barcelona, Spain, CSQ has expanded its presence to multiple countries, including the United States, Dominican Republic, Puerto Rico, Argentina, Colombia, and Switzerland. The company specializes in offering international airtime solutions, processing over 900 million top-ups, and providing access to more than 100,000 retail partners across 70 countries. CSQ's technological expertise positions it as a premier partner in transactional technologies and business intelligence solutions, ensuring high-quality service and secure transactions for its clients. Key Features and Functionality: - Extensive Global Reach: Services available in over 70 countries, collaborating with more than 200 mobile operators. - Vast Retail Network: Access to a network of over 100,000 retail partners, facilitating widespread distribution. - High Transaction Volume: Processing over 900 million top-ups, demonstrating reliability and scalability. - Technological Expertise: Utilizing advanced transactional technologies and business intelligence solutions to deliver secure and efficient services. - Comprehensive Product Portfolio: Offering a diverse range of over 300 products, including national and international mobile recharges, SIM sales, phone cards, and transportation ticketing services. Primary Value and User Solutions: CSQ Tech S. C. addresses the need for reliable and efficient prepaid top-up and online transaction services in the telecommunications sector. By leveraging its extensive experience and technological capabilities, CSQ provides seamless solutions that enhance revenue streams for its partners and ensure customer satisfaction. The company's global reach and vast retail network enable it to offer comprehensive services that cater to diverse markets, making it a trusted partner for mobile operators and retailers worldwide.

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CSS Corp provides a cloud migration service for enterprises, choosing the right migration partner, the right service model, the best-suited deployment option, and the type of workload to be moved, are of paramount significance. Ensuring data privacy and security in cloud adoption is another crucial parameter for consideration.

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The stakes are higher & the pace is faster. CTG’s Digital Transformation Solutions help you achieve the business outcomes you need to compete in today’s market.Digital transformation is not keeping up with the pace of business change. At CTG, we don’t just deliver digital transformation—we deliver Transformation Accelerated.

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