# ServiceNow AI Agents vs UiPath Agentic Automation Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UiPath Agentic Automation excels in handling complex automation tasks, particularly in scenarios involving **document processing** and decision-making. Users appreciate its ability to manage unstructured data effectively, making it easier to extract information from sources like PDFs.
- **Users say** that ServiceNow AI Agents are particularly effective at streamlining repetitive tasks, such as **ticket management**. Reviewers highlight how these agents provide relevant context and suggest next actions, which significantly reduces manual effort.
- **According to verified reviews** , UiPath Agentic Automation has a more intuitive setup process, with many users noting that the initial configuration was straightforward. This ease of setup allows teams to quickly implement automation solutions without extensive technical knowledge.
- **Reviewers mention** that while ServiceNow AI Agents are reliable and provide accurate information, they sometimes lack the advanced capabilities seen in UiPath, particularly in **contextual understanding** and handling complex workflows that require nuanced decision-making.
- **G2 reviewers highlight** that UiPath Agentic Automation offers superior support and partnership, with many users praising the quality of assistance received. This contrasts with ServiceNow AI Agents, where some users feel that support could be improved to better address their needs.
- **Users appreciate** the flexibility of UiPath Agentic Automation in adapting to various business processes, allowing for a more tailored approach to automation. In comparison, while ServiceNow AI Agents are easy to build, they may not offer the same level of customization for complex workflows.



| | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 458 | 7,582 | 
| **Largest Market Segment** | Enterprise (51.6% of reviews) | Enterprise (46.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### ServiceNow AI Agents

Pros:
- Efficiency (21 reviews)
- Ease of Use (17 reviews)

Cons:
- Inaccuracy (10 reviews)
- Poor Understanding (9 reviews)

### UiPath Agentic Automation

Pros:
- Automation (383 reviews)
- Ease of Use (369 reviews)

Cons:
- Expensive (157 reviews)
- Learning Curve (146 reviews)

---
## Ratings Comparison
| Rating | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
  | **Meets Requirements** | 8.2 (121 reviews) | 9.1 (4624 reviews) | 
  | **Ease of Use** | 8.3 (254 reviews) | 9.1 (5218 reviews) | 
  | **Ease of Setup** | 7.9 (154 reviews) | 8.7 (2336 reviews) | 
  | **Ease of Admin** | 8.3 (28 reviews) | 8.5 (1584 reviews) | 
  | **Quality of Support** | 8.3 (207 reviews) | 8.8 (4416 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (29 reviews) | 8.8 (1530 reviews) | 
  | **Product Direction (% positive)** | 8.9 (109 reviews) | 9.5 (4546 reviews) | 

---
## Pricing

### ServiceNow AI Agents

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### UiPath Agentic Automation

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Robotic Process Automation (RPA)

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | 8.9/10 | 4456 |

#### Automation Building

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Visual Editor** | Not enough data | 9.1 (3338 reviews) ✓ Verified | 
| **Workflow Recording** | Not enough data | 8.9 (3337 reviews) ✓ Verified | 
| **Pre-Built Templates** | Not enough data | 8.8 (3235 reviews) ✓ Verified | 
| **Custom Automation** | Not enough data | 8.9 (3303 reviews) ✓ Verified | 
| **Collaboration** | Not enough data | 8.9 (3189 reviews) ✓ Verified | 
| **Ease of Bot Creation** | Not enough data | 9.3 (1553 reviews) ✓ Verified | 

#### Bot Management & Execution

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Bot Scheduling** | Not enough data | 9.1 (3186 reviews) ✓ Verified | 
| **Attended Automation** | Not enough data | 9.0 (3211 reviews) ✓ Verified | 
| **Unattended Automation** | Not enough data | 9.0 (3197 reviews) ✓ Verified | 
| **Bot Performance Analytics** | Not enough data | 8.9 (3029 reviews) ✓ Verified | 
| **Data and Product Security** | Not enough data | 9.1 (1488 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 9.2 (1489 reviews) ✓ Verified | 

#### Intelligent Automation

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **OCR** | Not enough data | 9.0 (1449 reviews) | 
| **Machine Learning** | Not enough data | 9.0 (1401 reviews) ✓ Verified | 
| **NLP** | Not enough data | 8.9 (1330 reviews) | 

#### Agentic AI - Robotic Process Automation (RPA)

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.0 (135 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (95 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (117 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (93 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (88 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (85 reviews) | 
| **Decision Making** | Not enough data | 8.7 (115 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | 8.4/10 | 25 |
| **UiPath Agentic Automation** | N/A | N/A |

#### Responses

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Personalization** | 8.6 (14 reviews) | Not enough data | 
| **Route To Human** | 8.5 (11 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.3 (13 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Sales Follow-Up** | 8.8 (8 reviews) | Not enough data | 
| **Customer Interaction Automation** | 7.9 (11 reviews) | Not enough data | 
| **Lead Generation** | 7.9 (11 reviews) | Not enough data | 
| **Document Processing** | 8.3 (10 reviews) | Not enough data | 
| **Feedback Collection** | 8.1 (9 reviews) | Not enough data | 

#### Platform

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Conversation Editor** | 8.1 (9 reviews) | Not enough data | 
| **Integration** | 8.5 (13 reviews) | Not enough data | 
| **Human-In-The-Loop** | 8.3 (9 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Independent Decision Making** | 8.0 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 7.3 (10 reviews) | Not enough data | 
| **Task Execution** | 8.8 (11 reviews) | Not enough data | 
| **Problem Solving** | 8.8 (12 reviews) | Not enough data | 

#### Generative AI

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **AI Text Generation** | 9.0 (14 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (11 reviews) | Not enough data | 

### iPaaS

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | 8.4/10 | 67 |

#### Development 

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Real-Time Integration** | Not enough data | 8.3 (60 reviews) | 
| **API Designer** | Not enough data | 8.2 (15 reviews) | 
| **Flow Designer** | Not enough data | 8.4 (15 reviews) | 
| **Pre-Built Connectors** | Not enough data | 8.9 (16 reviews) | 
| **Custom Connectors** | Not enough data | 8.3 (15 reviews) | 
| **Reusable connectors** | Not enough data | 8.7 (15 reviews) | 
| **Multi - tenant architecture** | Not enough data | 8.3 (16 reviews) | 

#### Management 

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Monitoring & Notification** | Not enough data | 8.6 (16 reviews) | 
| **Routing And Orchestration** | Not enough data | 8.8 (14 reviews) | 
| **Data Mapping** | Not enough data | 8.6 (15 reviews) | 
| **Data Transformation** | Not enough data | 8.5 (16 reviews) | 
| **API Management** | Not enough data | 8.7 (15 reviews) | 

#### Security

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.9 (16 reviews) | 
| **Security Standards** | Not enough data | 8.8 (16 reviews) | 
| **Communication Protocol** | Not enough data | 9.0 (16 reviews) | 

#### Integration Options

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Data Virtualization** | Not enough data | 8.6 (15 reviews) | 
| **Managed File Transfers** | Not enough data | 8.3 (15 reviews) | 
| **Big Data Processing** | Not enough data | 7.4 (14 reviews) | 
| **EDI** | Not enough data | 7.3 (13 reviews) | 

#### Deployment 

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Hybrid** | Not enough data | 8.8 (14 reviews) | 
| **Cloud to Cloud** | Not enough data | 9.0 (13 reviews) | 

### Process Mining

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | 8.7/10 | 210 |

#### Process Management

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Process Library** | Not enough data | 9.4 (201 reviews) | 
| **Collaboration** | Not enough data | 9.4 (202 reviews) | 
| **Integrations** | Not enough data | 9.5 (198 reviews) | 
| **Execution Management** | Not enough data | 9.4 (202 reviews) | 

#### Process Analysis

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Real-Time Process Analysis** | Not enough data | 9.4 (200 reviews) | 
| **Process Notation** | Not enough data | 9.4 (199 reviews) | 
| **Process Mapping** | Not enough data | 9.4 (199 reviews) | 

#### Automation

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **RPA Integration** | Not enough data | 9.7 (200 reviews) | 
| **Application Development** | Not enough data | 9.6 (198 reviews) | 

#### Generative AI

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (24 reviews) | 

#### Agentic AI - Process Mining

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (11 reviews) | 
| **Decision Making** | Not enough data | 7.7 (11 reviews) | 

### Automation Testing

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | 9.0/10 | 135 |

#### Functionality 

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Test Feedback** | Not enough data | 9.2 (121 reviews) | 
| **Test History** | Not enough data | 9.2 (117 reviews) | 
| **Customization** | Not enough data | 9.2 (119 reviews) | 
| **Test Variety** | Not enough data | 9.2 (117 reviews) | 

#### Automation

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Organization** | Not enough data | 9.3 (120 reviews) | 
| **Reliability** | Not enough data | 9.2 (117 reviews) | 
| **Thoroughness** | Not enough data | 9.2 (117 reviews) | 

#### Agentic AI - Automation Testing

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (20 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (20 reviews) | 

### Intelligent Document Processing (IDP)

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | 8.7/10 | 104 |

#### Data Capture

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Multi-format Support** | Not enough data | 8.7 (85 reviews) | 
| **OCR Capabilities** | Not enough data | 8.6 (85 reviews) | 

#### Data Extraction

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Entity Recognition** | Not enough data | 8.7 (84 reviews) | 
| **Text Classification** | Not enough data | 8.7 (84 reviews) | 

#### Data Validation

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Accuracy Checking** | Not enough data | 8.5 (85 reviews) | 

#### Workflow Automation

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Batch Processing** | Not enough data | 8.8 (82 reviews) | 
| **Process Integration** | Not enough data | 9.0 (88 reviews) | 

#### Document Management

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Search Functionality** | Not enough data | 8.7 (83 reviews) | 
| **Version Control** | Not enough data | 8.6 (84 reviews) | 

#### Machine Learning

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Custom Model Training** | Not enough data | 8.3 (83 reviews) | 

#### Natural Language Processing

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.4 (82 reviews) | 

#### Semantic Analysis

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Contextual Understanding** | Not enough data | 8.5 (82 reviews) | 

#### Data Integration

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **API Support** | Not enough data | 8.8 (85 reviews) | 

#### Security

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Compliance Standards** | Not enough data | 8.9 (84 reviews) | 
| **Data Encryption** | Not enough data | 8.9 (83 reviews) | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | 8.3/10 | 238 |
| **UiPath Agentic Automation** | 8.5/10 | 73 |

#### Customization - AI Agent Builders

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Natural Language Configuration** | 8.2 (33 reviews) | 8.6 (54 reviews) | 
| **Tone Customization** | 7.6 (20 reviews) | 8.3 (50 reviews) | 
| **Security Guardrails** | 8.0 (25 reviews) | 8.6 (50 reviews) | 

#### Functionality - AI Agent Builders

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Omni-channel Support** | 7.8 (24 reviews) | 7.9 (49 reviews) | 
| **Agent Branding** | 7.8 (19 reviews) | 8.5 (51 reviews) | 
| **Proactive Response Capabilities** | 8.9 (29 reviews) | 8.3 (50 reviews) | 
| **Seamless Human Escalation** | 8.4 (31 reviews) | 8.5 (52 reviews) | 

#### Data and Analytics - AI Agent Builders

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Analytics & Reporting** | 8.2 (33 reviews) | 8.5 (50 reviews) | 
| **Contextual Awareness** | 8.3 (33 reviews) | 8.6 (53 reviews) | 
| **Data Privacy Compliance** | 8.3 (31 reviews) | 8.5 (51 reviews) | 

#### Integration - AI Agent Builders

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Workflow Automation** | 9.4 (133 reviews) | 8.9 (56 reviews) | 
| **API Usage** | 8.0 (23 reviews) | 8.6 (53 reviews) | 
| **Platform Interoperability** | 9.0 (63 reviews) | 8.6 (53 reviews) | 
| **CRM Data Integration** | 8.5 (22 reviews) | 8.4 (51 reviews) | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | 8.8/10 | 37 |
| **UiPath Agentic Automation** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Document Processing** | 8.3 (19 reviews) | Not enough data | 
| **Feedback Collection** | 8.9 (19 reviews) | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Adaptive Responses** | 8.3 (19 reviews) | Not enough data | 
| **Task Execution** | 8.7 (21 reviews) | Not enough data | 
| **Independent Decision Making** | 8.3 (18 reviews) | Not enough data | 
| **Problem Solving** | 8.7 (21 reviews) | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Ticket Status Updates** | 9.3 (22 reviews) | Not enough data | 
| **SLA Monitoring** | 8.9 (19 reviews) | Not enough data | 
| **Ticket Categorization** | 8.9 (23 reviews) | Not enough data | 
| **Ticket Assignment** | 9.0 (22 reviews) | Not enough data | 
| **Automated Ticket Creation** | 8.5 (19 reviews) | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Knowledge Base Utilization** | 8.8 (20 reviews) | Not enough data | 
| **Workflow Automation** | 9.2 (25 reviews) | Not enough data | 
| **Real-Time Troubleshooting** | 8.4 (20 reviews) | Not enough data | 
| **User Self-Service Assistance** | 8.9 (19 reviews) | Not enough data | 
| **Proactive Issue Detection** | 9.0 (18 reviews) | Not enough data | 

### Business Automation Platforms (BAPs)

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | 8.5/10 | 36 |

#### Workflow Design & Orchestration

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Task Logic and Sequencing** | Not enough data | 8.7 (22 reviews) | 
| **Visual Workflow Builder** | Not enough data | 8.4 (24 reviews) | 

#### Integrations & Connectivity

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Pre-Built Integrations** | Not enough data | 8.3 (21 reviews) | 
| **Custom Integration Capabilities** | Not enough data | 8.4 (23 reviews) | 

#### Automation Execution & Intelligence

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **AI-Powered Optimization** | Not enough data | 8.6 (22 reviews) | 
| **Trigger-Based Automation** | Not enough data | 8.6 (22 reviews) | 

#### Development & Customization

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Low-Code/No-Code Tools** | Not enough data | 8.5 (21 reviews) | 
| **Reusable Components** | Not enough data | 8.6 (21 reviews) | 

#### Governance & Security

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Audit Logging** | Not enough data | 8.6 (23 reviews) | 
| **Role-Based Access Control** | Not enough data | 8.8 (21 reviews) | 

#### Reporting & Analytics

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Real-Time Dashboards** | Not enough data | 8.6 (22 reviews) | 
| **Workflow Analytics** | Not enough data | 8.2 (22 reviews) | 

#### Agentic AI - Business Automation Platforms (BAPs)

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (20 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (16 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (16 reviews) | 
| **Decision Making** | Not enough data | 8.4 (18 reviews) | 

### AI App Builder

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | 8.8/10 | 8 |

#### Generation and Interpretation - AI App Builder

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Prompt Understanding** | Not enough data | 8.8 (7 reviews) | 
| **Backend Logic Creation** | Not enough data | 9.0 (7 reviews) | 
| **UI Generation** | Not enough data | 8.8 (7 reviews) | 
| **Context Awareness** | Not enough data | 9.0 (7 reviews) | 

#### Generated Application Quality - AI App Builder

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Scalability** | Not enough data | 8.8 (7 reviews) | 
| **Out-of-the-Box Functionality** | Not enough data | 8.3 (7 reviews) | 
| **Design Customization** | Not enough data | 8.1 (7 reviews) | 
| **Data & API Integration** | Not enough data | 9.3 (7 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI Orchestration

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | 8.7/10 | 45 |

#### Workflow Design & Integration - AI Orchestration

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Dependency Management** | Not enough data | 9.1 (32 reviews) | 
| **Workflow Coordination** | Not enough data | 8.6 (34 reviews) | 
| **Multi-Provider API Connectivity** | Not enough data | 8.6 (34 reviews) | 
| **Multi-Step Workflow Creation** | Not enough data | 8.6 (34 reviews) | 
| **Enterprise System Integration** | Not enough data | 8.6 (34 reviews) | 
| **Real-Time Data Pipelines** | Not enough data | 8.4 (32 reviews) | 

#### Performance Optimization & Analytics - AI Orchestration

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Workflow Performance Dashboards** | Not enough data | 8.6 (33 reviews) | 
| **Workflow Reporting** | Not enough data | 8.8 (32 reviews) | 
| **Resource Utilization Monitoring** | Not enough data | 8.7 (34 reviews) | 
| **Computational Resource Management** | Not enough data | 8.4 (32 reviews) | 
| **Dynamic Scaling** | Not enough data | 8.5 (33 reviews) | 
| **Component Monitoring** | Not enough data | 8.5 (33 reviews) | 

#### Governance & Compliance Controls - AI Orchestration

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Regulatory Compliance** | Not enough data | 8.9 (29 reviews) | 
| **Governance Policy Enforcement** | Not enough data | 9.0 (32 reviews) | 
| **Role-Based Access Control** | Not enough data | 9.3 (30 reviews) | 
| **Audit Trail Management** | Not enough data | 9.0 (32 reviews) | 
| **Security Protocols** | Not enough data | 9.0 (30 reviews) | 

### AI Software Testing Tools

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | 9.7/10 | 6 |

#### AI Test Generation & Authoring

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **UI-Based Test Generation** | Not enough data | Not enough data | 
| **Natural Language Test Creation** | Not enough data | Not enough data | 
| **Test Coverage Suggestions** | Not enough data | Not enough data | 

#### Test Maintenance & Resilience 

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Self-healing** | Not enough data | Not enough data | 
| **Dynamic Element Locators** | Not enough data | Not enough data | 
| **AI-Powered Test Maintenance** | Not enough data | Not enough data | 

#### Execution & Analytics

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Intelligent Reporting** | Not enough data | Not enough data | 
| **Visual Anomaly Detection** | Not enough data | 9.7 (5 reviews) | 
| **Root Cause Analysis** | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### Low-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | 9.1/10 | 752 |

#### Application Design

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **UI Code Extending** | Not enough data | 9.3 (652 reviews) | 
| **Programming Code Extending** | Not enough data | 9.2 (656 reviews) | 
| **Customized Branding** | Not enough data | 9.2 (628 reviews) | 
| **Application Templates** | Not enough data | 9.3 (649 reviews) | 
| **Workflows** | Not enough data | 9.5 (672 reviews) | 

#### Data Control

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Data Migration** | Not enough data | 9.3 (642 reviews) | 
| **Data Synchronization** | Not enough data | 9.3 (643 reviews) | 
| **Data Security** | Not enough data | 9.3 (643 reviews) | 

#### Publishing

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Application Deployment** | Not enough data | 9.4 (653 reviews) | 
| **Platform Compatability** | Not enough data | 9.3 (658 reviews) | 
| **Lifecycle Management** | Not enough data | 9.5 (650 reviews) | 

#### Agentic AI - Low-Code Development Platforms

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.4 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (23 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | 8.4/10 | 29 |
| **UiPath Agentic Automation** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Automated Ticket Resolution** | 8.0 (16 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.4 (15 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.9 (14 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (16 reviews) | Not enough data | 
| **Multilingual Support** | 7.9 (13 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Proactive Customer Outreach** | 8.3 (15 reviews) | Not enough data | 
| **Feedback Collection** | 7.7 (13 reviews) | Not enough data | 
| **Escalation Handling** | 8.3 (15 reviews) | Not enough data | 
| **Workflow Optimization** | 8.9 (20 reviews) | Not enough data | 

#### Automation

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Customer Interaction Automation** | 9.0 (21 reviews) | Not enough data | 
| **Feedback Collection** | 8.9 (16 reviews) | Not enough data | 
| **Document Processing** | 8.9 (18 reviews) | Not enough data | 

#### Autonomy

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Independent Decision Making** | 7.9 (15 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (16 reviews) | Not enough data | 
| **Task Execution** | 8.9 (15 reviews) | Not enough data | 
| **Problem Solving** | 8.4 (17 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **ServiceNow AI Agents** | N/A | N/A |
| **UiPath Agentic Automation** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders)

**Unique to ServiceNow AI Agents (4):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)

**Unique to UiPath Agentic Automation (11):** [AI Orchestration Software](https://www.g2.com/categories/ai-orchestration), [Automation Testing Tools](https://www.g2.com/categories/automation-testing-tools), [Robotic Process Automation (RPA) Software](https://www.g2.com/categories/robotic-process-automation-rpa), [Intelligent Document Processing (IDP) Software](https://www.g2.com/categories/intelligent-document-processing-idp), [Process Mining Tools](https://www.g2.com/categories/process-mining-tools), [SAP Store Software](https://www.g2.com/categories/sap-store), [AI App Builder Software](https://www.g2.com/categories/ai-app-builder), [AI Software Testing Tools](https://www.g2.com/categories/ai-software-testing-tools), [Business Automation Platforms (BAPs)](https://www.g2.com/categories/business-automation-platforms-baps), [iPaaS Software](https://www.g2.com/categories/ipaas), [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceNow AI Agents | UiPath Agentic Automation | 
|---|---|---|
| **Small-Business** | 23.0% | 25.4% | 
| **Mid-Market** | 25.4% | 27.7% | 
| **Enterprise** | 51.6% | 46.9% | 

### By Industry

#### ServiceNow AI Agents

- **Information Technology and Services:** 24.6%
- **Computer Software:** 8.6%
- **Consulting:** 7.0%
- **Hospital & Health Care:** 5.9%
- **Banking:** 4.7%
- **Financial Services:** 4.7%
- **Computer & Network Security:** 3.9%
- **Manufacturing:** 3.1%
- **Telecommunications:** 2.3%
- **Accounting:** 2.0%
- **Other:** 33.2%

#### UiPath Agentic Automation

- **Information Technology and Services:** 26.1%
- **Computer Software:** 9.5%
- **Financial Services:** 6.4%
- **Pharmaceuticals:** 3.6%
- **Telecommunications:** 3.6%
- **Banking:** 3.4%
- **Accounting:** 3.2%
- **Hospital & Health Care:** 3.2%
- **Insurance:** 3.0%
- **Retail:** 2.3%
- **Other:** 35.6%

---
## Alternatives

### Alternatives to ServiceNow AI Agents

- [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) — 4.3/5 stars (1200 reviews)
- [Gemini Enterprise Agent Platform](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews) — 4.3/5 stars (659 reviews)
- [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) — 4.4/5 stars (392 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6992 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) — 4.5/5 stars (1151 reviews)
- [Retell AI](https://www.g2.com/products/retell-ai/reviews) — 4.8/5 stars (2638 reviews)
- [Guru](https://www.g2.com/products/guru/reviews) — 4.7/5 stars (2320 reviews)
- [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) — 4.5/5 stars (725 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (358 reviews)

### Alternatives to UiPath Agentic Automation

- [Automation Anywhere Agentic Process Automation](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) — 4.5/5 stars (5603 reviews)
- [Appian](https://www.g2.com/products/appian/reviews) — 4.5/5 stars (494 reviews)
- [SS&C Blue Prism Intelligent Automation Platform](https://www.g2.com/products/ss-c-blue-prism-intelligent-automation-platform/reviews) — 4.5/5 stars (402 reviews)
- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)
- [Zapier](https://www.g2.com/products/zapier/reviews) — 4.5/5 stars (2083 reviews)
- [OutSystems](https://www.g2.com/products/outsystems/reviews) — 4.5/5 stars (1797 reviews)
- [Microsoft Power Automate](https://www.g2.com/products/microsoft-power-automate/reviews) — 4.4/5 stars (1094 reviews)
- [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) — 4.5/5 stars (772 reviews)
- [Nintex](https://www.g2.com/products/nintex-nintex/reviews) — 4.3/5 stars (1322 reviews)
- [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) — 4.6/5 stars (332 reviews)

---
## Top Discussions

### ServiceNow AI Agents

No discussions available for this product.

### UiPath Agentic Automation

- Title: [Is it possible to integrate UIPath with any other software?](https://www.g2.com/discussions/16014-is-it-possible-to-integrate-uipath-with-any-other-software) — 25 comments, 7 upvotes
  > **Top comment:** "Yes, but to get a more concrete answer please specify what other software you are referring to. "
- Title: [What is the best way to learn more instead of just watching video tutorials?](https://www.g2.com/discussions/what-is-the-best-way-to-learn-more-instead-of-just-watching-video-tutorials) — 8 comments, 1 upvote
  > **Top comment:** "You have to practice more and more ."
- Title: [How much accurate is OCR](https://www.g2.com/discussions/how-much-accurate-is-ocr) — 7 comments, 1 upvote
  > **Top comment:** "UiPath uses many different methods of text recognition and reading, including multiple OCR engines such as Microsoft and Google, all of which are very reliable."
- Title: [Will UI path community edition is always free?and free certification date can be extended?](https://www.g2.com/discussions/will-ui-path-community-edition-is-always-free-and-free-certification-date-can-be-extended) — 6 comments, 1 upvote
  > **Top comment:** "Answer to first question is definitely yes: at Las Vegas UiPath Forward III last October they confirmed that community edition will still be free in the next..."
- Title: [What is the most unique feature of UiPath?](https://www.g2.com/discussions/14565-what-is-the-most-unique-feature-of-uipath) — 6 comments, 1 upvote
  > **Top comment:** "I would say the friendly and visual environment"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicenow-ai-agents-vs-uipath-agentic-automation)