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Compare ServiceNow AI Agents and UiPath Agentic Automation 
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At a Glance
Market Segments
Small-Business (35.9% of reviews)
Enterprise (47.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ServiceNow AI Agents
Star Rating
(70)4.3 out of 5
Market Segments
Small-Business (35.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow AI AgentsUiPath Agentic Automation
Star Rating
(7,249)4.6 out of 5
Market Segments
Enterprise (47.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about UiPath Agentic AutomationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UiPath Agentic Automation excels in overall user satisfaction, boasting a significantly higher G2 Score compared to ServiceNow AI Agents. Users appreciate its ability to integrate Generative AI into workflows, allowing for more flexible and intelligent automation.
- Users say that UiPath's implementation process is notably smooth, with many highlighting the platform's intuitive onboarding features. In contrast, while ServiceNow AI Agents are described as easy to build, some users feel that they may require clearer instructions to function optimally.
- Reviewers mention that UiPath Agentic Automation shines in its ability to handle complex, unpredictable processes, with users praising its capability to analyze unstructured data and make autonomous decisions. This level of sophistication is less frequently noted in feedback for ServiceNow AI Agents, which are seen as more straightforward in their functionality.
- According to verified reviews, users find that UiPath offers superior support quality, with a score that reflects a strong commitment to customer service. ServiceNow AI Agents, while still rated positively, do not match the same level of support satisfaction reported by UiPath users.
- G2 reviewers highlight that UiPath's features, such as workflow automation and natural language configuration, contribute to a more seamless user experience. In comparison, ServiceNow AI Agents are noted for their ability to perform specific tasks like creating incidents and updating records, but may lack the broader automation capabilities that UiPath provides.
- Users report that while both platforms have their strengths, UiPath Agentic Automation is particularly favored for its adaptability and innovative features, which many believe keep it ahead of ServiceNow AI Agents in meeting evolving business needs.
Pricing
Entry-Level Pricing
ServiceNow AI Agents
No pricing availableUiPath Agentic Automation
No pricing availableFree Trial
ServiceNow AI Agents
No trial information availableUiPath Agentic Automation
Free Trial is available
Ratings
Meets Requirements
7.8
42
9.1
4,604
Ease of Use
8.3
63
9.1
5,082
Ease of Setup
8.0
62
8.6
2,190
Ease of Admin
8.6
17
8.5
1,579
Quality of Support
8.3
40
8.8
4,399
Has the product been a good partner in doing business?
8.7
18
8.8
1,525
Product Direction (% positive)
9.4
40
9.5
4,528
Features by Category
Automation Building
Not enough data
9.1
3336
|
Verified
Not enough data
8.9
3341
|
Verified
Not enough data
8.8
3237
|
Verified
Not enough data
8.9
3293
|
Verified
Not enough data
8.9
3189
|
Verified
Not enough data
9.3
1512
|
Verified
Bot Management & Execution
Not enough data
9.1
3190
|
Verified
Not enough data
9.0
3198
|
Verified
Not enough data
9.0
3189
|
Verified
Not enough data
8.9
3029
|
Verified
Not enough data
9.1
1481
|
Verified
Not enough data
9.2
1479
|
Verified
Intelligent Automation
Not enough data
9.0
1445
Not enough data
9.0
1386
|
Verified
Not enough data
8.9
1328
Agentic AI - Robotic Process Automation (RPA)
Not enough data
8.5
85
Not enough data
8.3
83
Not enough data
8.3
85
Not enough data
8.4
85
Not enough data
8.3
81
Not enough data
8.1
83
Not enough data
8.2
80
Responses
7.7
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
Automation - AI Agents
8.6
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Not enough data
Platform
7.9
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
Autonomy - AI Agents
8.5
8
Not enough data
7.5
8
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
Generative AI
8.3
8
Not enough data
9.0
8
Not enough data
Development
Not enough data
8.3
59
Not enough data
8.2
15
Not enough data
8.4
15
Not enough data
8.9
16
Not enough data
8.3
15
Not enough data
8.7
15
Not enough data
8.3
16
Management
Not enough data
8.6
16
Not enough data
8.8
14
Not enough data
8.6
15
Not enough data
8.5
16
Not enough data
8.7
15
Security
Not enough data
8.9
16
Not enough data
8.8
16
Not enough data
9.0
16
Integration Options
Not enough data
8.6
15
Not enough data
8.3
15
Not enough data
7.4
14
Not enough data
7.3
13
Deployment
Not enough data
8.8
14
Not enough data
9.0
13
Process Management
Not enough data
9.4
201
Not enough data
9.4
202
Not enough data
9.5
198
Not enough data
9.4
202
Process Analysis
Not enough data
9.4
201
Not enough data
9.4
199
Not enough data
9.4
200
Automation
Not enough data
9.7
200
Not enough data
9.6
198
Generative AI
Not enough data
8.8
23
Agentic AI - Process Mining
Not enough data
7.7
10
Not enough data
7.8
13
Not enough data
7.5
10
Not enough data
7.1
11
Not enough data
7.7
11
Not enough data
7.9
11
Not enough data
7.7
11
Functionality
Not enough data
9.2
124
Not enough data
9.2
120
Not enough data
9.2
121
Not enough data
9.2
119
Automation
Not enough data
9.3
123
Not enough data
9.2
119
Not enough data
9.2
120
Agentic AI - Automation Testing
Not enough data
8.7
21
Not enough data
8.4
21
Not enough data
8.2
21
Data Capture
Not enough data
8.6
85
Not enough data
8.6
85
Data Extraction
Not enough data
8.7
85
Not enough data
8.7
85
Data Validation
Not enough data
8.5
85
Workflow Automation
Not enough data
8.8
83
Not enough data
8.9
85
Document Management
Not enough data
8.7
84
Not enough data
8.5
84
Machine Learning
Not enough data
8.3
83
Natural Language Processing
Not enough data
8.3
83
Semantic Analysis
Not enough data
8.4
81
Data Integration
Not enough data
8.8
83
Security
Not enough data
8.9
85
Not enough data
8.9
83
Customization - AI Agent Builders
7.6
20
8.5
52
7.4
17
8.3
51
7.6
16
8.5
49
Functionality - AI Agent Builders
7.5
18
7.9
51
7.9
16
8.5
51
8.1
17
8.3
51
8.1
16
8.4
51
Data and Analytics - AI Agent Builders
7.3
16
8.5
50
7.5
17
8.5
51
8.1
17
8.5
51
Integration - AI Agent Builders
8.3
20
8.9
52
7.9
16
8.6
52
8.6
17
8.5
51
8.0
17
8.4
51
Automation - AI IT Agents
8.2
16
Not enough data
8.8
16
Not enough data
Autonomy - AI IT Agents
8.0
15
Not enough data
8.3
16
Not enough data
8.4
16
Not enough data
8.4
16
Not enough data
IT Ticket Management - AI IT Agents
9.1
16
Not enough data
8.8
16
Not enough data
8.6
16
Not enough data
8.9
16
Not enough data
8.6
16
Not enough data
IT Support Automation - AI IT Agents
9.0
16
Not enough data
8.9
16
Not enough data
8.4
16
Not enough data
8.9
16
Not enough data
9.0
15
Not enough data
Workflow Design & Orchestration
Not enough data
8.7
21
Not enough data
8.5
22
Integrations & Connectivity
Not enough data
8.3
20
Not enough data
8.4
22
Automation Execution & Intelligence
Not enough data
8.6
22
Not enough data
8.6
21
Development & Customization
Not enough data
8.5
21
Not enough data
8.6
21
Governance & Security
Not enough data
8.5
22
Not enough data
8.8
21
Reporting & Analytics
Not enough data
8.6
22
Not enough data
8.2
22
Agentic AI - Business Automation Platforms (BAPs)
Not enough data
8.4
16
Not enough data
8.4
16
Not enough data
8.5
16
Not enough data
8.4
15
Not enough data
8.2
16
Not enough data
8.2
15
Generation and Interpretation - AI App Builder
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
9.0
7
Generated Application Quality - AI App Builder
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
9.3
7
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflow Design & Integration - AI Orchestration
Not enough data
9.0
30
Not enough data
8.6
30
Not enough data
8.5
32
Not enough data
8.6
31
Not enough data
8.5
32
Not enough data
8.4
31
Performance Optimization & Analytics - AI Orchestration
Not enough data
8.7
31
Not enough data
8.8
31
Not enough data
8.8
32
Not enough data
8.3
31
Not enough data
8.4
31
Not enough data
8.6
31
Governance & Compliance Controls - AI Orchestration
Not enough data
8.8
28
Not enough data
8.9
31
Not enough data
9.3
29
Not enough data
8.9
30
Not enough data
9.0
29
AI Test Generation & Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Test Maintenance & Resilience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Execution & Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Design
Not enough data
9.3
652
Not enough data
9.2
656
Not enough data
9.2
629
Not enough data
9.3
649
Not enough data
9.5
669
Data Control
Not enough data
9.3
643
Not enough data
9.3
643
Not enough data
9.3
643
Publishing
Not enough data
9.4
654
Not enough data
9.4
659
Not enough data
9.5
650
Agentic AI - Low-Code Development Platforms
Not enough data
8.3
25
Not enough data
8.3
23
Not enough data
8.3
23
Customer Query Resolution - AI Customer Support Agents
7.5
12
Not enough data
8.3
12
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
7.6
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
11
Not enough data
7.4
11
Not enough data
8.0
11
Not enough data
8.3
11
Not enough data
Automation
8.3
12
Not enough data
8.5
12
Not enough data
8.3
12
Not enough data
Autonomy
7.6
12
Not enough data
7.9
12
Not enough data
8.6
12
Not enough data
7.8
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ServiceNow AI Agents and UiPath Agentic Automation are categorized as AI Agent Builders
Unique Categories
ServiceNow AI Agents is categorized as AI IT Agents, AI Customer Support Agents, and AI Agents For Business Operations
UiPath Agentic Automation is categorized as AI Orchestration, Automation Testing, Robotic Process Automation (RPA), Intelligent Document Processing (IDP), Process Mining, SAP Store, AI App Builder, AI Software Testing Tools, Business Automation Platforms (BAPs), iPaaS, and Low-Code Development Platforms
Reviews
Reviewers' Company Size
ServiceNow AI Agents
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UiPath Agentic Automation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.3%
Computer Software
17.2%
Computer & Network Security
10.9%
Telecommunications
7.8%
Consulting
6.3%
Other
37.5%
Information Technology and Services
26.6%
Computer Software
9.5%
Financial Services
6.3%
Pharmaceuticals
3.7%
Telecommunications
3.7%
Other
50.2%
Alternatives
Discussions
ServiceNow AI Agents has no discussions with answers
Is it possible to integrate UIPath with any other software?
24 Comments
AD
Yes UI path integrates with another Application interfacing elements are triggers and user actionsRead more
What is the best way to learn more instead of just watching video tutorials?
8 Comments
SP
You have to practice more and more .Read more
How much accurate is OCR
7 Comments
DH
UiPath uses many different methods of text recognition and reading, including multiple OCR engines such as Microsoft and Google, all of which are very reliable.Read more
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