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ServiceMonster

By ServiceMonster

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How would you rate your experience with ServiceMonster?

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ServiceMonster Reviews & Product Details

Pricing

Pricing provided by ServiceMonster.

Basic

Starting at $39.00
Per Month

Grow

Starting at $105.00
Per Month
View More Pricing Information

ServiceMonster Media

ServiceMonster Demo - Schedule work and dispatch employees.
Schedule appointments, estimates, reworks, and more with a powerful scheduling view.
ServiceMonster Demo - Create estimates, invoices, and work orders.
Create estimates, invoices, and work orders in ServiceMonster. Send quotes or invoices directly to clients and accept payments online.
ServiceMonster Demo - Complete jobs from your phone.
Take your business anywhere with ServiceMonster Mobile. Technicians can use the app to see their schedule, track hours, and complete detailed job reports for you to review.
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ServiceMonster Reviews (6)

Reviews

ServiceMonster Reviews (6)

4.3
6 reviews
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Erika H.
EH
Owner
Small-Business (50 or fewer emp.)
More Options
"Great CRM tool with lots of functionality"
What do you like best about ServiceMonster?

I like that I can schedule, route, email, mail my database easily within one program Review collected by and hosted on G2.com.

What do you dislike about ServiceMonster?

The reporting needs work and the call center function needs completion in the newest update. My call center cannot use the current version to schedule and the billing for the call center is very time consuming. I also don't like that I can't print all AR invocies easily. Review collected by and hosted on G2.com.

RH
President / CEO
Small-Business (50 or fewer emp.)
More Options
"I found the product easy to use very streamlined and technicians find the app easy to use as well!"
What do you like best about ServiceMonster?

I found the product easy to use very streamlined and technicians find the app easy to use as well. Because it's easy to use does not mean that it doesn't provide all the reports and information you need. That's there as well! Review collected by and hosted on G2.com.

What do you dislike about ServiceMonster?

Wish there was a new call center for version 6 Review collected by and hosted on G2.com.

LC
Manufacturing Process Improvement Supervisor
Small-Business (50 or fewer emp.)
More Options
"Service monster is a great tool"
What do you like best about ServiceMonster?

Customer service - they always answer quickly and are very helpful. Review collected by and hosted on G2.com.

What do you dislike about ServiceMonster?

The money tracking isn't always the most accurate based on month you get payment. Review collected by and hosted on G2.com.

KH
Owner
Small-Business (50 or fewer emp.)
More Options
"Very helpfull features and good integration with QuickBooks."
What do you like best about ServiceMonster?

Google Maps and Fill My Schedule automation is a real time saver. Review collected by and hosted on G2.com.

What do you dislike about ServiceMonster?

Internet based software is frequently slow and sometimes inaccessible. Integration with other software isn't as robust as I would like. Bidirectional email and texting with blasting would be great. Review collected by and hosted on G2.com.

KD
Customer Service Rep.
Small-Business (50 or fewer emp.)
More Options
"Good program, could be better"
What do you like best about ServiceMonster?

The older version of the program is much better. Review collected by and hosted on G2.com.

What do you dislike about ServiceMonster?

The new version of the program is inefficient and hard to navigate. Review collected by and hosted on G2.com.

Verified User in Facilities Services
UF
Small-Business (50 or fewer emp.)
More Options
"CRM at it's best."
What do you like best about ServiceMonster?

Service monster tries to have every feature that anyone would want or need. the result is that it can sometimes be a little complicated so there is a learning curve to get things working the way that you want them to. Review collected by and hosted on G2.com.

What do you dislike about ServiceMonster?

Service monster expects you to run and have a process flow the way they would want you to, if you have a different process flow then what they expect or deem the right way, you have to adapt. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by ServiceMonster.

Basic

Starting at $39.00
Per Month

Grow

Starting at $105.00
Per Month

Premier

Starting at $159.00
Per Month
View More Pricing Information
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Field Service Management
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