---
title: Creatio Service Reviews
meta_title: 'Creatio Service Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 11 reviews by the users' company size, role or industry to
  find out how Creatio Service works for a business like yours.
aggregate_rating:
  rating_value: 4.5
  review_count: 11
  scale: '5'
date_modified: '2026-07-27'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# Creatio Service Reviews
**Vendor:** Creatio  
**Category:** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 11
## About Creatio Service
Service Creatio is an AI-powered, no-code platform for full-cycle customer service management. It consolidates service workflows (internal and external) into a unified center, managing cases, agents, knowledge, and communication—on all channels. It’s built on the Studio Creatio platform with a composable architecture. Key Features & Capabilities 360° Customer View – One central view of contacts/accounts with full interaction history across every communication channel. Case Management – Automated case registration and classification (via email, phone, forms), smart routing, escalation, and full lifecycle support. Multi-Channel & Contact Center Tools – Omnichannel support (messaging, email, calls), unified agent desktop, intelligent queue/routing systems. Knowledge Management – Interactive knowledge base, tagging, collaboration, AI-assisted content search & recommendations. Productivity & Agent Tools – Task scheduling, calendar/email sync, dashboards, notifications, internal collaboration. AI & Automation – AI models to predict case priority, similarity of cases, sentiment, next best actions, and even help with response suggestions. Service Level Management (SLA), Queues & Workflows – Define, track, enforce SLAs; manage queues; build or use preset service workflows.



## Creatio Service Pros & Cons
**What users like:**

- Users highlight the **ease of use** of Service Creatio, enjoying minimal coding for effective CRM functionalities. (2 reviews)
- Users value the **customizability** of Service Creatio, allowing functional designs with minimal coding effort. (1 reviews)
- Users value the **customization options** in Service Creatio, enabling easy design of required functionalities with minimal coding. (1 reviews)

**What users dislike:**

- Users note the **editing limitations** in Service Creatio, particularly with restrictions on manipulating DOM elements. (1 reviews)
- Users note the **limited customization** options in Service Creatio, particularly in manipulating DOM elements. (1 reviews)
- Users note the **limited features** of Service Creatio, particularly regarding restrictions on manipulating DOM elements. (1 reviews)
- Users experience **poor performance** with platform stability, though support is available to assist with issues. (1 reviews)
- Users experience **platform instability** , but acknowledge that support readily assists with issues encountered. (1 reviews)


## Creatio Service Discussions
  - [What is Service Creatio used for?](https://www.g2.com/discussions/what-is-service-creatio-used-for)

- [View Creatio Service pricing details and edition comparison](https://www.g2.com/products/creatio-service/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-04+06%3A59%3A52+-0500&secure%5Bsession_id%5D=320a1f04-397b-4636-a90f-ebd02b2c8db8&secure%5Btoken%5D=9bad0f33bb1028e60b33fd60f0e1d3f622f533b36f28cd985c5a505397923803&format=llm_user)

## Creatio Service Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Access & Usability**
- Mobile
- Self Service
- Active Directory
- Multi-Channel Access

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Creatio Service Alternatives
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