# SapphireIMS Reviews **Vendor:** SapphireIMS **Category:** [Enterprise Asset Management (EAM) Software](https://www.g2.com/categories/enterprise-asset-management-eam) **Average Rating:** 4.5/5.0 **Total Reviews:** 10 ## About SapphireIMS SapphireIMS makes your business functions & processes agile through the suite of ITIL Service Desk, Enterprise Service Management, Enterprise Asset Management, Service Lifecycle Management & Business Service Monitoring Solutions. Our Professional Services, Managed Services and Training & Certification services ensure that you have a trouble-free implementation. Value delivered 68% reduction in manual processes 35% improvement in personnel productivity 35% improvement in service delivery ## SapphireIMS Reviews ### 1. Sapphire Helps us Survive during Pandemic **Rating:** 5.0/5.0 stars **Reviewed by:** Athena Febe S. | Billing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about SapphireIMS?** Sapphire helps us during the pandemic because it has easy access online, where most employees are set up from home. We can easily communicate with the other parties if there are some revisions needed to attend **What do you dislike about SapphireIMS?** Sometimes, the tickets are already on SLA where it was just assigned a few minutes. And sometimes the Sapphire is down and we can't proceed to our billings. **What problems is SapphireIMS solving and how is that benefiting you?** It helped us with IT concerns requests and accounting requests. And we can easily follow up since we have a ticket number as a reference in our request. For accounting purposes, we can quickly return the tickets with lacking requirements. You can also attach pdfs, RFPs and other docs needed. You can also send an email thru the use of sapphireIMS ### 2. Sapphire is a user friendly sofware **Rating:** 4.5/5.0 stars **Reviewed by:** Henesey R. | Office Staff, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about SapphireIMS?** SapphireIMS helped our team to easily manage all the Sapphire tickets for all department requests, Same function as we create a JO request. Can be used in IT, accounting, and audit functions **What do you dislike about SapphireIMS?** Id hope that the home/dashboard function will improve so we can easily figure the returned tickets **What problems is SapphireIMS solving and how is that benefiting you?** It helped us with IT concerns requests and accounting requests. And we can easily followup since we have a ticket number as a reference in our request. For accounting purposes, we can easily return the tickets with lacking requirements easily. FYI you can attach pdfs, RFPs and other docs needed. you can also send an email thru use of sapphireIMS ### 3. A Good IT Asset Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Md Ashfaque I. | VoIP Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2023 **What do you like best about SapphireIMS?** Gives Accurate Data and a Good IT Asset management software. You need to Install IMS software in every system and then you can get details and monitor via admin login portal. **What do you dislike about SapphireIMS?** Nothing to dislike. It is easy to manage and gives accurate data. **What problems is SapphireIMS solving and how is that benefiting you?** It gives accurate Data of the Asset in the Organization. Our Inventory records went accurate and correct and easy to manage Asset. ### 4. Simplifying service delivery processes **Rating:** 4.5/5.0 stars **Reviewed by:** Jay R. | Accountant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about SapphireIMS?** SapphireIMS allows for ticket assignment and ensures adherence. The support team is always there to assist during implementation, whichs a plus. The scripting aspect is quite user friendly. **What do you dislike about SapphireIMS?** SapphireIMS falls short is its lack of a user interface, which makes navigation and document processing somewhat difficult. **What problems is SapphireIMS solving and how is that benefiting you?** SapphireIMS has impacted our business by solving our IT service management issues. Range of features and easy administration have reduced incident resolution time. ### 5. Best ticket management system **Rating:** 5.0/5.0 stars **Reviewed by:** Sarvanand G. | Sr. Cloud Solutions Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2023 **What do you like best about SapphireIMS?** Easy to manage the ticketing with automation. The feature to make hassale less management escalation and improve user experience with fast track of issue resolution. **What do you dislike about SapphireIMS?** It required a good plan for implementation however the sapphire team is always there to help out. The tool accebility on mobile devices need to be improved as it on desktop. **What problems is SapphireIMS solving and how is that benefiting you?** Sapphire sloved the users IT,admin and HR related issue and make process easy to user to raise concern to appropriate department. IT team to track the issue and resolve in time. ### 6. Our IT services using SapphireIMS are under full monitoring to ensuring connectivity top performing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about SapphireIMS?** The best thing about it is that I like SapphireIMS provides real-time visibility into IT infrastructure, which allows for quick problem identification and resolution. **What do you dislike about SapphireIMS?** I dislike that SapphireIMS is in my own opinion, is complex, and may not be able to monitor all aspects of an organization's IT infrastructure but onced done by a great team, it will be okay. **What problems is SapphireIMS solving and how is that benefiting you?** i think that SapphireIMS solves problems by providing real-time visibility into IT structure. This allows organizations to quickly identify and resolve problems, which improves uptime and performance. ### 7. Sapphire is convenient to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about SapphireIMS?** Sapphire allows you to transact paperless **What do you dislike about SapphireIMS?** Its slow sometimes, not sure maybe its my internet **What problems is SapphireIMS solving and how is that benefiting you?** I can process documents only, paperless ### 8. Sapphire **Rating:** 3.5/5.0 stars **Reviewed by:** Pankaj S. | Assistant Manager IT, Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2022 **What do you like best about SapphireIMS?** Taler made and incident management also process management **What do you dislike about SapphireIMS?** Mobile app, dashboard and reporting are the worst **What problems is SapphireIMS solving and how is that benefiting you?** Incident management asset management compliance management ### 9. IT service Management tool **Rating:** 5.0/5.0 stars **Reviewed by:** Balakumar L. | Technology Lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about SapphireIMS?** We can manage to do IMS like Asset Inventory, Helpdesk Management, Infrastructure monitoring, Remote Management in one tool. We can rebuild this tool as per our environment requirement. **What do you dislike about SapphireIMS?** Sapphire client agent occupies more memory and makes performance slow. **Recommendations to others considering SapphireIMS:** When compared to others, sapphire IMS is best with its license cost **What problems is SapphireIMS solving and how is that benefiting you?** I am using this tool to manage my Infra environment ### 10. Sapphire use and admin for 4 years **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony B. | PROJECT MANAGER, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2019 **What do you like best about SapphireIMS?** We have been using this for 4 years now and have developed several workflows such as Marketing, Legal, HR, IT SMS etc. You don't need to be a programmer to configure this system. Our business processes have improved and streamlined especially the business process of our Operations. This system is a must to all companies whether small or large enterprise. It's an ITIL-compliant and improved our service to our customers. This is a system that has it all, that's why we acquired unlimited users access including the IT Asset Management. Overall SapphireIMS has all necessary facilities and features of a complete software package. Can handle all complex business rules but you have to use some simple SQL to provide what is required. Generally we are using the reports as individual performance in line with KRAs. **What do you dislike about SapphireIMS?** unfortunately, developing business process is a bit tedious because it's not a drag and drop, the IDE is a bit cumbersome. it's not a low-code but scripting is not hard to understand. sometimes we are being hampered by slow server performance despite of acquiring the best server. generation of report is one major issue, that is in terms of finding out who and when a certain ticket was delayed. unfortunately, the mobile app is not that user-friendly, major enhancement is required. **Recommendations to others considering SapphireIMS:** like i said, though we attempted to replace it, but we failed because it has all the functionalities and served its purpose. **What problems is SapphireIMS solving and how is that benefiting you?** we have encountered several server slowdown and it took months to finally resolved. we also encountered several constraints in some business rules but was able to find a workaround. we even attempted to replace SapphireIMS with BPM software, but after several months of thorough reviews, we soon realized that this app cannot be replaced because of it's functionalities. the attempt to replace is due to the server performance but in a few months, the vendor were able to resolved all major issues and setbacks. ## SapphireIMS Discussions - [What is SapphireIMS used for?](https://www.g2.com/discussions/what-is-sapphireims-used-for) - [View SapphireIMS pricing details and edition comparison](https://www.g2.com/products/sapphireims/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A46%3A07+-0500&secure%5Bsession_id%5D=a5186605-0cd2-4de0-bade-fed262115ed6&secure%5Btoken%5D=53607a6f8b9daf7dfd1e57fddcfd87df0f137ae7d24b83dbdce6b60532f20312&format=llm_user) ## SapphireIMS Features **Administration** - Change Management - Asset Management - Reports & Analytics **Asset Definition** - Asset Register - Relationships - Costs - Types **Service Desk** - Help Desk - Incident Reports - Process Workflow **Asset Tracking** - Location - Status - History **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Inventory** - Locations - Spare Parts - Valuation **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Depreciation** - Methods - Asset Value - Taxes - Decomissioning **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Field Service ** - Planning - Tracking - Client Communications **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Dashboards - Performance - Forecasting **Integration** - ERP - CAD & PLM - Accounting **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration ## Top SapphireIMS Alternatives - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,283 reviews) - [IBM Maximo Application Suite](https://www.g2.com/products/ibm-maximo-application-suite/reviews) - 4.4/5.0 (548 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews)