SapphireIMS Reviews & Product Details

Sapphire helps us during the pandemic because it has easy access online, where most employees are set up from home. We can easily communicate with the other parties if there are some revisions needed to attend Review collected by and hosted on G2.com.

Sometimes, the tickets are already on SLA where it was just assigned a few minutes. And sometimes the Sapphire is down and we can't proceed to our billings. Review collected by and hosted on G2.com.

SapphireIMS helped our team to easily manage all the Sapphire tickets for all department requests, Same function as we create a JO request. Can be used in IT, accounting, and audit functions Review collected by and hosted on G2.com.

Id hope that the home/dashboard function will improve so we can easily figure the returned tickets Review collected by and hosted on G2.com.

Gives Accurate Data and a Good IT Asset management software. You need to Install IMS software in every system and then you can get details and monitor via admin login portal. Review collected by and hosted on G2.com.

Nothing to dislike. It is easy to manage and gives accurate data. Review collected by and hosted on G2.com.

SapphireIMS allows for ticket assignment and ensures adherence. The support team is always there to assist during implementation, whichs a plus. The scripting aspect is quite user friendly. Review collected by and hosted on G2.com.

SapphireIMS falls short is its lack of a user interface, which makes navigation and document processing somewhat difficult. Review collected by and hosted on G2.com.

Easy to manage the ticketing with automation. The feature to make hassale less management escalation and improve user experience with fast track of issue resolution. Review collected by and hosted on G2.com.

It required a good plan for implementation however the sapphire team is always there to help out. The tool accebility on mobile devices need to be improved as it on desktop. Review collected by and hosted on G2.com.

The best thing about it is that I like SapphireIMS provides real-time visibility into IT infrastructure, which allows for quick problem identification and resolution. Review collected by and hosted on G2.com.

I dislike that SapphireIMS is in my own opinion, is complex, and may not be able to monitor all aspects of an organization's IT infrastructure but onced done by a great team, it will be okay. Review collected by and hosted on G2.com.

Sapphire allows you to transact paperless Review collected by and hosted on G2.com.

Its slow sometimes, not sure maybe its my internet Review collected by and hosted on G2.com.

Taler made and incident management also process management Review collected by and hosted on G2.com.

Mobile app, dashboard and reporting are the worst Review collected by and hosted on G2.com.

We can manage to do IMS like Asset Inventory, Helpdesk Management, Infrastructure monitoring, Remote Management in one tool. We can rebuild this tool as per our environment requirement. Review collected by and hosted on G2.com.

Sapphire client agent occupies more memory and makes performance slow. Review collected by and hosted on G2.com.

We have been using this for 4 years now and have developed several workflows such as Marketing, Legal, HR, IT SMS etc. You don't need to be a programmer to configure this system. Our business processes have improved and streamlined especially the business process of our Operations. This system is a must to all companies whether small or large enterprise. It's an ITIL-compliant and improved our service to our customers. This is a system that has it all, that's why we acquired unlimited users access including the IT Asset Management. Overall SapphireIMS has all necessary facilities and features of a complete software package. Can handle all complex business rules but you have to use some simple SQL to provide what is required. Generally we are using the reports as individual performance in line with KRAs. Review collected by and hosted on G2.com.

unfortunately, developing business process is a bit tedious because it's not a drag and drop, the IDE is a bit cumbersome. it's not a low-code but scripting is not hard to understand. sometimes we are being hampered by slow server performance despite of acquiring the best server. generation of report is one major issue, that is in terms of finding out who and when a certain ticket was delayed. unfortunately, the mobile app is not that user-friendly, major enhancement is required. Review collected by and hosted on G2.com.