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Compare ManageEngine ServiceDesk Plus and SapphireIMS 
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At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSapphireIMS
Star Rating
(10)4.5 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SapphireIMSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ManageEngine ServiceDesk Plus excels in its Ticketing System with a score of 9.0, providing a robust platform for managing incidents, while SapphireIMS, with a score of 8.9, is noted for its Help Desk functionality, which is slightly more user-friendly according to reviewers.
- Reviewers mention that SapphireIMS shines in Reports & Analytics with a score of 9.2, offering comprehensive insights and customizable dashboards, whereas ManageEngine ServiceDesk Plus, scoring 8.8, provides solid reporting features but lacks the depth of analytics that users desire.
- G2 users highlight the superior Patch Management capabilities of ManageEngine ServiceDesk Plus, achieving a perfect score of 10.0, which is crucial for maintaining system security, while SapphireIMS, although effective, does not match this level of performance.
- Users on G2 report that SapphireIMS has a more intuitive Mobile User Support experience, scoring 7.2, compared to ManageEngine ServiceDesk Plus, which received a lower score of 7.0, indicating that mobile access could be improved in the latter.
- Reviewers say that ManageEngine ServiceDesk Plus offers a strong Automation feature with a score of 8.4, allowing for efficient ticket routing and prioritization, while SapphireIMS, scoring 8.9, is praised for its streamlined Incident Management processes, making it easier for teams to handle tickets effectively.
- Users report that SapphireIMS provides better Access Management with a score of 9.7, allowing for more granular control over user roles and permissions, while ManageEngine ServiceDesk Plus, scoring 8.5, offers basic access management features that may not meet the needs of larger organizations.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
SapphireIMS
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
SapphireIMS
No trial information availableRatings
Meets Requirements
8.6
216
9.3
9
Ease of Use
8.5
216
9.3
9
Ease of Setup
8.1
158
Not enough data
Ease of Admin
8.4
157
Not enough data
Quality of Support
8.1
201
9.1
9
Has the product been a good partner in doing business?
8.3
149
Not enough data
Product Direction (% positive)
8.2
208
10.0
8
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.6
32
Not enough data
8.9
31
Not enough data
8.4
32
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
38
|
Verified
8.9
6
8.8
38
|
Verified
8.9
6
8.9
39
|
Verified
9.2
6
Service Desk
9.2
41
|
Verified
9.4
6
8.9
41
|
Verified
8.9
6
8.8
40
|
Verified
8.9
6
Management
8.6
37
|
Verified
9.7
6
8.6
35
|
Verified
9.4
6
8.6
35
|
Verified
9.7
6
8.7
36
|
Verified
9.7
6
8.1
34
|
Verified
9.4
6
Functionality
9.1
38
|
Verified
8.9
6
8.5
38
|
Verified
8.9
6
8.8
36
|
Verified
8.3
6
8.5
38
|
Verified
8.9
6
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Definition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Depreciation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Field Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contract & Warranty
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
Not enough data
Incident Management
8.7
93
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
74
Not enough data
8.1
80
Not enough data
8.6
91
Not enough data
7.9
67
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and SapphireIMS are categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SapphireIMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Real Estate
20.0%
Information Technology and Services
20.0%
Outsourcing/Offshoring
10.0%
Logistics and Supply Chain
10.0%
Entertainment
10.0%
Other
30.0%
Alternatives
Discussions
ManageEngine ServiceDesk Plus has no discussions with answers
SapphireIMS has no discussions with answers
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