SAP Global Trade Services

By SAP

4.3 out of 5 stars

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SAP Global Trade Services Reviews (56)

Reviews

SAP Global Trade Services Reviews (56)

4.3
56 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its automation of compliance and integration with SAP systems, which significantly reduces manual work and enhances operational efficiency. Many appreciate how it simplifies complex trade processes, although the steep learning curve and complex setup are common challenges noted by users.
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Alex H.
AH
Operations Supervisor
Enterprise (> 1000 emp.)
"A Broad, Popular Toolset That Makes Daily Work Easier"
What do you like best about SAP Global Trade Services?

A broad spectrum of options, tools, and access for a given project makes my daily routine much easier. I also like how popular the software is, since that makes it simpler to transition between projects and collaborate with others who already use it. Review collected by and hosted on G2.com.

What do you dislike about SAP Global Trade Services?

There may be a bit of a learning curve for new users; however, with enough practice and exposure, the workflow improves and everyday tasks start to flow smoothly. Review collected by and hosted on G2.com.

Susana V.
SV
Sales Manager SMERF
Mid-Market (51-1000 emp.)
"SAP GTS Simplifies Global Trade Compliance with Powerful Automation"
What do you like best about SAP Global Trade Services?

What I like most about SAP Global Trade Services (GTS) is how it helps companies manage the complexity of international trade in a single integrated platform. It automates key processes such as import/export compliance, customs management, and trade documentation, which reduces manual work and lowers the risk of regulatory violations. Review collected by and hosted on G2.com.

What do you dislike about SAP Global Trade Services?

One challenge with SAP Global Trade Services (GTS) is that it can be complex to implement and configure, especially for organizations that are new to SAP systems or international trade compliance. The setup process often requires specialized expertise and can take significant time and resources. Review collected by and hosted on G2.com.

"Streamlined Compliance but Challenging Setup with SAP GTS"
What do you like best about SAP Global Trade Services?

I like that SAP Global Trade Services automatically runs compliance checks and integrates with our ERP system, which helps in managing export companies and customs declarations. I appreciate the screenings for every new customer and business partner before proceeding with shipments. The screening feature works very well, giving us confidence that we are not violating trade regulations. I also find the way it automates the screening of customers and flags those from embargoed countries or sanctions very useful. Preparing export declarations is much easier since the system pulls the necessary documents from our ERP systems, cutting down on processing times and reducing mistakes. It gives us much more visibility in our international trade operations. Review collected by and hosted on G2.com.

What do you dislike about SAP Global Trade Services?

The initial setup of SAP Global Trade Services can be complex and slow, sometimes taking several months to a year. There's a lack of qualified implementation partners, which can lead to the software not meeting unique business needs. It can feel rigid and requires adaptation to evolving internal business processes. The compliance screenings sometimes result in false positives that need manual review, which slows things down a bit. The classification of products can be time-consuming, and if the processes were more streamlined, it would significantly improve efficiency. Review collected by and hosted on G2.com.

kolli c.
KC
Sales Assistant
"Automates Compliance, Reduces Risk"
What do you like best about SAP Global Trade Services?

I have worked in SAP MM and SAP SD tools and found them really good. Most of the SAP services are very responsive and efficient. I have used SAP Global Trade Services for export compliance, sanctioned party screening, customs documentation, tariff classification, and ensuring cross-border shipments while reducing trade risks and preventing regulatory delays. It helps prevent compliance violations, shipment delays, and customs penalties. SAP Global Trade Services automates sanctioned party screening, product classification, and export controls, ensuring smooth cross-border trade while reducing manual errors, risk exposure, and regulatory non-compliance. What I like most about SAP Global Trade Services is its automation of compliance checks. It reduces manual work, minimizes risk, and ensures smooth border shipments through seamless ERP integration. I also appreciate its audit and reporting features, which make it easier to track trade activities, stay transparent, and be fully prepared for internal or external audits. Review collected by and hosted on G2.com.

What do you dislike about SAP Global Trade Services?

The user interface can feel complex and not very intuitive for new users. Initial configuration and customization can be time-consuming. Review collected by and hosted on G2.com.

Fernando R.
FR
Project Manager
Enterprise (> 1000 emp.)
"Automates Compliance, But Setup is Challenging"
What do you like best about SAP Global Trade Services?

I like the level of automation that SAP Global Trade Services brings to compliance and customs processes. It really helps eliminate a huge amount of manual work, ensuring our international operations run smoothly without constant intervention. It's valuable because it removes the manual, repetitive, and error-prone tasks involved in global trade compliance. I also use it to centralize and automate key global trade activities such as export control checks, customs declarations, and trade preference management, which makes my work a lot easier. Review collected by and hosted on G2.com.

What do you dislike about SAP Global Trade Services?

SAP Global Trade Services is powerful! But its complexity and the effort required to configure and maintain it can be challenging. Some processes feel overly rigid, and enhancements often require specialized expertise. The main area where SAP could improve is in reducing the complexity required to configure, and update the system. The initial setup was not simple and required significant configuration effort and specialized expertise. Review collected by and hosted on G2.com.

Andreea B.
AB
Innovation Analyst
"Boosts Compliance Efficiency with Trade Documentation Automation"
What do you like best about SAP Global Trade Services?

I find the compliance screening and trade document automation features of SAP Global Trade Services to be great. The compliance screening is helpful as it automatically checks partners, customers, and suppliers against global sanction lists. The trade documentation automation is particularly useful for dealing with commercial invoices and origin certificates, saving a lot of time by automatically generating paperwork. Review collected by and hosted on G2.com.

What do you dislike about SAP Global Trade Services?

I think the interface could be more intuitive, even though it's not a deal breaker. Sometimes performance can be slow, especially with large data sets. Also, the learning curve is pretty high, which made the initial setup take a while for me. Review collected by and hosted on G2.com.

Mohamed S.
MS
Planificado,
"Automates Compliance, But UI Needs Improvement"
What do you like best about SAP Global Trade Services?

I like the ability of SAP Global Trade Services to automate complex trade compliance processes and reduce regulatory risks. The seamless integration with SAP systems and the automated screening features make global trade operations more efficient and reliable. The automated compliance processes are especially valuable because they reduce the risk of human errors, saving a lot of time and giving confidence that transactions comply with international trade laws. Review collected by and hosted on G2.com.

What do you dislike about SAP Global Trade Services?

The user interface, particularly in older versions, can feel less intuitive compared to more modern cloud solutions. Training is usually needed for users to fully understand the processes and configuration. Review collected by and hosted on G2.com.

Hannah C.
HC
Supply Chain Associate
"Efficient and User-Friendly for Hour Tracking"
What do you like best about SAP Global Trade Services?

I have used SAP Global Trade Services to log my hours as an hourly-paid intern, and I found it made it easy to find everything related to my hours and payroll information, as it was clearly laid out. It was easy for a beginner like me to use. I also like that there are a lot of platforms, and it gives businesses another option for software outside of typical workplace options. Navigating the website was easy, which means I don't spend extra time searching for where to log my hours worked, saving me a lot of time. Additionally, the initial setup was very easy, and I didn't have any issues creating my account. Review collected by and hosted on G2.com.

What do you dislike about SAP Global Trade Services?

I do not have any aspects I disliked about the software, or that I would change. Review collected by and hosted on G2.com.

Verified User in Glass, Ceramics & Concrete
UG
Enterprise (> 1000 emp.)
"Great Features, But UI Needs Improvement"
What do you like best about SAP Global Trade Services?

What I appreciate most about SAP Global Trade Services is the wide range of options and flexibility it provides. The system offers many different ways to configure processes, adapt workflows, and tailor the solution to the specific needs of an organization. Whether it’s managing compliance, handling documentation, or tracking product movement across borders, GTS gives you the tools to build a setup that fits your operational reality. This versatility makes it a powerful platform for companies with complex or evolving trade requirements. Review collected by and hosted on G2.com.

What do you dislike about SAP Global Trade Services?

For me, the main drawback is the user interface. While the system is functional and reliable, the UI feels a bit outdated and could be more intuitive. Some screens require too many clicks, and navigating between different areas isn’t always as smooth as it could be. A more modern, streamlined interface would make daily work faster and more pleasant, especially for users who interact with the system frequently. Review collected by and hosted on G2.com.

Mohd Saif S.
MS
Remote Monitoring Analyst
Mid-Market (51-1000 emp.)
"SAP GTS Simplifies and Automates Global Trade Compliance"
What do you like best about SAP Global Trade Services?

What I like best about SAP Global Trade Services (GTS) is how it simplifies and automates complex global trade compliance processes. It brings everything together—customs management, export controls, sanctions screening, and overall trade compliance—so it’s easier to manage in one place. Review collected by and hosted on G2.com.

What do you dislike about SAP Global Trade Services?

Nothing much to say but should keep is smooth and continuous improvement and scalability for smooth operations and agility along with constant support. Review collected by and hosted on G2.com.

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