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SAP Concur Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the ease of use of SAP Concur, benefiting from its user-friendly interface and time-saving features. (298 mentions)
Users value the automation of expense management, enabling efficient tracking and processing of business trip costs. (222 mentions)
Users benefit from the efficiency of SAP Concur, streamlining expense management and simplifying the reimbursement process. (125 mentions)
Users appreciate the convenience of expense tracking with SAP Concur, enabling effortless management of business trip costs. (108 mentions)
Users love the easy upload feature of SAP Concur, making it simple to submit expenses efficiently from anywhere. (95 mentions)
Users value the automation capabilities of SAP Concur, enhancing efficiency and easing expense tracking and travel management. (94 mentions)
Users find the interface not intuitive, leading to frustration and time-consuming expense management processes. (58 mentions)
Users find the learning curve steep due to complex setup and challenging customization, especially for beginners. (55 mentions)
Users find the complexity of SAP Concur frustrating, with a non-intuitive interface and slow performance hampering usability. (48 mentions)
Users often experience slow loading times, particularly when uploading receipts or navigating through the platform. (48 mentions)
Users often experience slow performance with SAP Concur, leading to frustration and decreased productivity. (47 mentions)
Users often experience slow processing with SAP Concur, making the overall experience frustrating and tedious. (45 mentions)
Users find the poor interface design of SAP Concur clunky, hindering navigation and complicating simple tasks. (43 mentions)

Top Pros or Advantages of SAP Concur

1. Ease of Use
Users value the ease of use of SAP Concur, benefiting from its user-friendly interface and time-saving features.
See 298 mentions

See Related User Reviews

RK

Rispah K.

Mid-Market (51-1000 emp.)

5.0/5

"Great Hotel Selection and Easy Access to Travel Information"

What do you like about SAP Concur?

Good selection of hotels/travel options, easy to access all relevant information (price, description, discount details).

Sejal S.
SS

Sejal S.

Small-Business (50 or fewer emp.)

4.5/5

"Overall smooth and hustle free"

What do you like about SAP Concur?

Easy and user friendly interface and this make easy for both employees and administrators. Reduce manual effort and potentional errors also good for i

2. Expense Management
Users value the automation of expense management, enabling efficient tracking and processing of business trip costs.
See 222 mentions

See Related User Reviews

RM

Rob M.

Enterprise (> 1000 emp.)

4.0/5

"Mostly intuitive. Allows approving and reporting on the go."

What do you like about SAP Concur?

Allows you to gather expenses as you go and roll up into an expense report. Capture images of receipts in realtime, so no more losing the reciept or

Amrit Pal S.
AS

Amrit Pal S.

Enterprise (> 1000 emp.)

5.0/5

"SAP Concur- Best Tool for Expense and Travel Management"

What do you like about SAP Concur?

1. Reduced Manual Efforts:- Tasks related to expense claim submission are now automated less dependency on employees for more strategic work. 2. Trav

3. Efficiency
Users benefit from the efficiency of SAP Concur, streamlining expense management and simplifying the reimbursement process.
See 125 mentions

See Related User Reviews

RM

Rob M.

Enterprise (> 1000 emp.)

4.0/5

"Mostly intuitive. Allows approving and reporting on the go."

What do you like about SAP Concur?

Allows you to gather expenses as you go and roll up into an expense report. Capture images of receipts in realtime, so no more losing the reciept or

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Brilliant Software for Managing Travel Spend but with Usability Problems."

What do you like about SAP Concur?

SAP Concur has sufficiently streamlined all the travel processes and management of expenses. The app eliminates all the administrative burdens from t

4. Expense Tracking
Users appreciate the convenience of expense tracking with SAP Concur, enabling effortless management of business trip costs.
See 108 mentions

See Related User Reviews

RM

Rob M.

Enterprise (> 1000 emp.)

4.0/5

"Mostly intuitive. Allows approving and reporting on the go."

What do you like about SAP Concur?

Allows you to gather expenses as you go and roll up into an expense report. Capture images of receipts in realtime, so no more losing the reciept or

MD

Mathis D.

Mid-Market (51-1000 emp.)

5.0/5

"Manage your expenses and automate corporate payment processes with SAP Concur features."

What do you like about SAP Concur?

I use SAP Concur's digital features to manage and administer all expenses related to my business trips and operating expenses, it's a system that allo

5. Easy Upload
Users love the easy upload feature of SAP Concur, making it simple to submit expenses efficiently from anywhere.
See 95 mentions

See Related User Reviews

AK

Ashwin K.

Mid-Market (51-1000 emp.)

4.0/5

"Easy to Use"

What do you like about SAP Concur?

SAP Concur is the best place to expense all your company related purchases. I like the way it is designed to submit the expense and how it is approved

TB

Thanushree B.

Mid-Market (51-1000 emp.)

5.0/5

"Concur SAP: Streamlining Expense and Travel Management"

What do you like about SAP Concur?

SAP Concur offers a clean interface and once you’re familiar with the workflow, it becomes second nature. Implementation requires coordination with in

6. Automation
Users value the automation capabilities of SAP Concur, enhancing efficiency and easing expense tracking and travel management.
See 94 mentions

See Related User Reviews

MA

Maria A.

Small-Business (50 or fewer emp.)

4.5/5

"What Works and What Doesn’t from SAP Concur. Matching Expectations"

What do you like about SAP Concur?

SAP Concur is aggressive in automation of all travel services and solutions Through OCR, the software efficiently autofills all the travel expense d

MD

Mathis D.

Mid-Market (51-1000 emp.)

5.0/5

"Manage your expenses and automate corporate payment processes with SAP Concur features."

What do you like about SAP Concur?

I use SAP Concur's digital features to manage and administer all expenses related to my business trips and operating expenses, it's a system that allo

Top Cons or Disadvantages of SAP Concur

1. Not Intuitive
Users find the interface not intuitive, leading to frustration and time-consuming expense management processes.
See 58 mentions

See Related User Reviews

Ruvimbo J.
RJ

Ruvimbo J.

Mid-Market (51-1000 emp.)

4.0/5

"Efficient Expense Management with SAP Concur, but Interface Needs Improvement"

What do you dislike about SAP Concur?

One aspect I find frustrating about SAP Concur is that its interface often feels somewhat outdated and, at times, lacks intuitiveness. Certain tasks,

Simone I.
SI

Simone I.

Enterprise (> 1000 emp.)

4.0/5

"Reliable tool for expense management"

What do you dislike about SAP Concur?

User interface could be improved to become more user friendly especially when you need to solve errors during the process of submit a new expense, it’

2. Learning Curve
Users find the learning curve steep due to complex setup and challenging customization, especially for beginners.
See 55 mentions

See Related User Reviews

AK

Arbi K.

Mid-Market (51-1000 emp.)

4.5/5

"SAP Concur Is A Time 🕛 Saver!!"

What do you dislike about SAP Concur?

The customization is a bit challenging with complex functionality.

WK

William K.

Mid-Market (51-1000 emp.)

4.0/5

"SAP Concur Is An Amazing And Incredible Expense Report Tool."

What do you dislike about SAP Concur?

The only disadvantage about SAP Concur is its complex initial set up.

3. Complexity
Users find the complexity of SAP Concur frustrating, with a non-intuitive interface and slow performance hampering usability.
See 48 mentions

See Related User Reviews

Dominic H.
DH

Dominic H.

Mid-Market (51-1000 emp.)

1.5/5

"Concur"

What do you dislike about SAP Concur?

Complex UI, not easy to use. Doing expenses takes pretty long.

DL

Dave L.

Enterprise (> 1000 emp.)

3.5/5

"It does its job, but even for an every day user it can be quite complex"

What do you dislike about SAP Concur?

It can be complex with certain information needing to be submitted in a certain order to be tied together. If the process isn't followed, it can cause

4. Slow Loading
Users often experience slow loading times, particularly when uploading receipts or navigating through the platform.
See 48 mentions

See Related User Reviews

Ruvimbo J.
RJ

Ruvimbo J.

Mid-Market (51-1000 emp.)

4.0/5

"Efficient Expense Management with SAP Concur, but Interface Needs Improvement"

What do you dislike about SAP Concur?

One aspect I find frustrating about SAP Concur is that its interface often feels somewhat outdated and, at times, lacks intuitiveness. Certain tasks,

Aijaz L.
AL

Aijaz L.

Enterprise (> 1000 emp.)

5.0/5

"SAP Concur: Efficient Travel and Expense Management Tool"

What do you dislike about SAP Concur?

Initial setup took time, especially configuring policies and approval flows. The mobile app sometimes lags when uploading large receipts. Customer sup

5. Slow Performance
Users often experience slow performance with SAP Concur, leading to frustration and decreased productivity.
See 47 mentions

See Related User Reviews

Aaron M.
AM

Aaron M.

Small-Business (50 or fewer emp.)

0.0/5

"Sap concur AVOID"

What do you dislike about SAP Concur?

Everything. Support and customer service is terrible. The product has lot's of issues and is very glitchy. Getting any support is a challenge and they

Sushil K.
SK

Sushil K.

Enterprise (> 1000 emp.)

4.5/5

"Conure is great product for invoice management"

What do you dislike about SAP Concur?

Nothing specific but it could be bit faster. That is some time due to system configuration we are using.

6. Slow Processing
Users often experience slow processing with SAP Concur, making the overall experience frustrating and tedious.
See 45 mentions

See Related User Reviews

Dominic H.
DH

Dominic H.

Mid-Market (51-1000 emp.)

1.5/5

"Concur"

What do you dislike about SAP Concur?

Complex UI, not easy to use. Doing expenses takes pretty long.

SS

Summer S.

Enterprise (> 1000 emp.)

5.0/5

"Helpful and easy to use"

What do you dislike about SAP Concur?

Can sometimes be a little slow. but that's any program, so usually not a bother.

7. Poor Interface Design
Users find the poor interface design of SAP Concur clunky, hindering navigation and complicating simple tasks.
See 43 mentions

See Related User Reviews

Simone I.
SI

Simone I.

Enterprise (> 1000 emp.)

4.0/5

"Reliable tool for expense management"

What do you dislike about SAP Concur?

User interface could be improved to become more user friendly especially when you need to solve errors during the process of submit a new expense, it’

Dominic H.
DH

Dominic H.

Mid-Market (51-1000 emp.)

1.5/5

"Concur"

What do you dislike about SAP Concur?

Complex UI, not easy to use. Doing expenses takes pretty long.

SAP Concur Reviews (6,469)

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SAP Concur Reviews (6,469)

View 12 Video Reviews
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Mehul K.
MK
Frontend Engineer
Computer Software
Small-Business (50 or fewer emp.)
"How SAP Concur helps me manage travel and expense reports easily"
What do you like best about SAP Concur?

SAP Concur is how easy it make to manage all my travel and expense in one place. Before it was hard to track bills and receipts, but now I just upload everything and it handle most of the work. I like how it connect with my company system so I don’t need to fill long forms every time. It also save lot of time when I do reimbursements after travel Review collected by and hosted on G2.com.

What do you dislike about SAP Concur?

Sometimes SAP Concur feels little slow, specially when uploading receipts or switching between pages. The mobile app also crash sometimes which is bit annoying when I’m traveling. Also some options are hidden deep in menu, so it take time to find. It’s good tool but little more smooth experience would make it perfect. Review collected by and hosted on G2.com.

Aishwarya V.
AV
System Engineer
Enterprise (> 1000 emp.)
"One of the nicest tools to manage travel bills, and phone expenses"
What do you like best about SAP Concur?

Offers easy UI to create monthly expense reports for internet and telephone bills. One can even submit various sorts of travel expenses such as food bill, hotel booking bill, cab booking and flight booking bills. In the dedicated app center inside concur, one can select from different kind of food service, ride service, travel service directly without switching to any other tool. Review collected by and hosted on G2.com.

What do you dislike about SAP Concur?

Choices for flight and hotel booking in SAP Concur App Center are limited. Mobile version of Concur is not that user friendly and promising as web interface. Comparatively, the number of features are also less in the mobile UI. Review collected by and hosted on G2.com.

MN
Senior Regulatory Affairs Manager
Mid-Market (51-1000 emp.)
"One solid and pretty thorough app for both expense reporting and booking travel"
What do you like best about SAP Concur?

My favorite part is how easy it is to upload different types of documents used as expense documentation including receipts and mileage. It makes me charge expenses to the card I have on the system, so the charge comes into the system automatically, and that now makes it easier to create an expense report. Review collected by and hosted on G2.com.

What do you dislike about SAP Concur?

The product is solid and good enough for expense reporting. I have never experienced downtime so it appears their infrastructure is strong. Review collected by and hosted on G2.com.

Luis V.
LV
Administrative Assistant
Mid-Market (51-1000 emp.)
"Effortless Expense Management and Travel Booking"
What do you like best about SAP Concur?

I appreciate how straightforward and user-friendly it is. Managing expense reports has become much simpler, and the organization allows me to view my trips, expenses, and approvals all in one place. It's very convenient. Booking travel is also much easier, which adds to the overall ease of use. Review collected by and hosted on G2.com.

What do you dislike about SAP Concur?

Navigation could be smoother, as there are occasions when completing expenses or travel requires too many steps. Additionally, the app's scanning feature is not always very precise and could benefit from some adjustments. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Enterprise (> 1000 emp.)
"Easy and Effective Expense Management Tool"
What do you like best about SAP Concur?

I like that SAP Concur makes it easy to track expenses for cross charge to Head account and submit receipts, and get quick approvals after same time of submission. It saves time and keeps everything organized in one place with one link one account. Review collected by and hosted on G2.com.

What do you dislike about SAP Concur?

SAP Concur can be slow, especially during busy times. Adding receipts can also be a bit tedious. Improving these areas would help a lot. Additionally, once a request is approved, there should be no need to send another notification to the approver. It would be better if they only received one notification after the initial approval. Review collected by and hosted on G2.com.

Sylvia K.
SK
Software Engineer
Enterprise (> 1000 emp.)
"Powerful, Efficient, and Seamless Expense Management"
What do you like best about SAP Concur?

SAP Concur very powerful and convenient platform with real-time dashboards ,spends analytics, policy compliance reports helping leaders understand and control costs.It is efficiency and automation leading to less manual entry, fewer errors and faster reimbursement cycles making it easy to use and also increasing frequency of use.It also hasvery easy implementation and also easy integration with other SAP products like SAP ERP, SAP S/4HANA.Its built-in rules helps enforce company spending policies hence increasing it's customer support. Review collected by and hosted on G2.com.

What do you dislike about SAP Concur?

Nothing i dislikein SAP concur since it has been my first hand tool in my place of work. Review collected by and hosted on G2.com.

DM
Systems Engineer
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Update your expense and business travel management methods with SAP Concur."
What do you like best about SAP Concur?

SAP Concur is software that stands out for the ease with which it allows all its users to manage and administer their travel expenses with high precision and operational efficiency.

In addition, SAP Concur's digital services make it easy to plan your trips, manage your expenses and view your work activities, allowing you to establish better methods for organizing your work time. Review collected by and hosted on G2.com.

What do you dislike about SAP Concur?

I am very happy and satisfied with the digital features and tools offered by SAP Concur, my experience has been very favorable and positive. Review collected by and hosted on G2.com.

Rebecca H.
RH
Senior Software Engineer
Enterprise (> 1000 emp.)
"Seamless Integration and Automation for Effortless Expense Management"
What do you like best about SAP Concur?

SAP Concur has powerful Integration and workflow automation withbother SAP products reducing manual work across systems.Its compliance and risk management care like fraud detection alerts, auditing tools helps locate employees during emmergencies.Easy to use especially when you get familiar with it.The product has very powerful and easy implementation hence increasing customer support.It has automated workflows that sends invoices to the right managers automatically making invoice management of good quality. Review collected by and hosted on G2.com.

What do you dislike about SAP Concur?

It has steep learning curve especially for new users making them to feel complex and the menus or workflows are not. Review collected by and hosted on G2.com.

MB
Product Manager
Mid-Market (51-1000 emp.)
"Plan and organize your business trips with SAP Concur's centralized features."
What do you like best about SAP Concur?

As a SAP Concur user, I can say that organizing my trips is becoming easier and more efficient, I can view the records and schedules for all my trips and business meetings, improve my time management and increase my productivity in my area of business.

In addition, SAP Concur offers me advice on how to get the best benefits and make better use of my travel time, which allows me to be much more efficient and organized in my daily work. Review collected by and hosted on G2.com.

What do you dislike about SAP Concur?

I can't think of anything negative about SAP Concur's digital features, I am very satisfied with all of its functions. Review collected by and hosted on G2.com.

"Efficient for Reservations but Needs Better Usability"
What do you like best about SAP Concur?

I find SAP Concur particularly valuable for its ease of organizing reservations. It efficiently handles group, individual, and event reservations and planning. This capability is crucial for my work at the hotel. The software's automatic processes significantly save time and greatly reduce the potential for human error, which enhances productivity and accuracy. Additionally, although the initial setup was facilitated by our large team, once in place, the system proved to be quite effective for our reservation needs. Review collected by and hosted on G2.com.

What do you dislike about SAP Concur?

I find that SAP Concur should be more user-friendly and easier to understand. Despite having instructions, it is not as intuitive as I would like. Review collected by and hosted on G2.com.

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