--- title: Agentforce Health (formerly Salesforce Health Cloud) Reviews meta_title: 'Agentforce Health (formerly Salesforce Health Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 37 reviews by the users' company size, role or industry to find out how Agentforce Health (formerly Salesforce Health Cloud) works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 37 scale: '5' date_modified: '2026-08-09' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Agentforce Health (formerly Salesforce Health Cloud) Reviews **Vendor:** Salesforce **Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Average Rating:** 3.9/5.0 **Total Reviews:** 37 ## About Agentforce Health (formerly Salesforce Health Cloud) Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau ## Agentforce Health (formerly Salesforce Health Cloud) Pros & Cons **What users like:** - Users appreciate the **ease of use** of Agentforce Health, allowing seamless tracking of patient data without switching systems. (1 reviews) - Users value the **Patient 360 view** , streamlining patient progress tracking within a unified interface. (1 reviews) - Users value the **Patient 360 view** for its seamless integration, enhancing clinician workflow and improving patient monitoring. (1 reviews) - Users value the **Patient 360 view** , streamlining patient data tracking and improving clinician efficiency in care delivery. (1 reviews) - Users value the **Patient 360 view** for its seamless tracking of patient data, enhancing clinical efficiency. (1 reviews) - Tracking (1 reviews) **What users dislike:** - Users find the **complex interface** challenging, requiring significant effort for initial configuration and data mapping. (1 reviews) - Users experience **slow loading** times, especially with the "Patient Timeline" for patients with extensive historical data. (1 reviews) - Users face **slow performance** with the Patient Timeline, especially with extensive patient history impacting efficiency. (1 reviews) - Users face **complex software limitations** , especially with initial configuration and slow loading of patient data. (1 reviews) - Users find the **initial configuration overly complex** , requiring substantial effort and middleware for effective data mapping. (1 reviews) ## Agentforce Health (formerly Salesforce Health Cloud) Discussions - [Who uses Salesforce health Cloud?](https://www.g2.com/discussions/who-uses-salesforce-health-cloud) - [What is included in a health Cloud license?](https://www.g2.com/discussions/what-is-included-in-a-health-cloud-license) - [How is Salesforce used in healthcare?](https://www.g2.com/discussions/how-is-salesforce-used-in-healthcare) - [What does Salesforce health Cloud do?](https://www.g2.com/discussions/what-does-salesforce-health-cloud-do) - [View Agentforce Health (formerly Salesforce Health Cloud) pricing details and edition comparison](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+06%3A27%3A43+-0500&secure%5Bsession_id%5D=5c01dda5-5c3b-4adb-a490-fb4c14a6fb8e&secure%5Btoken%5D=27b4d505e1a8a5f8d77ca1ab9cf85c878ec5c043e6a0fa0e64683519980ff240&format=llm_user) ## Agentforce Health (formerly Salesforce Health Cloud) Integrations - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Cerner](https://www.g2.com/products/cerner/reviews) - [Ellipsis Health](https://www.g2.com/products/ellipsis-health/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Hyro](https://www.g2.com/products/hyro/reviews) - [Infinitus AI Agents](https://www.g2.com/products/infinitus-ai-agents/reviews) - [IQVIA](https://www.g2.com/products/iqvia-iqvia/reviews) - [Medidata Platform](https://www.g2.com/products/medidata-platform/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [Viz.ai One](https://www.g2.com/products/viz-ai-one/reviews) - [ZS Associates, Inc.](https://www.g2.com/products/zs-associates-inc/reviews) ## Agentforce Health (formerly Salesforce Health Cloud) Features **Interoperability** - Device Interfacing - Care Communication - EHR Integration **Information Flow** - Patient Case Management - Referrals Management - Records Management - Campaign Management - Forms Management **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Patient Management** - Patient Portal - Assessment - Telehealth - Educational Content **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top Agentforce Health (formerly Salesforce Health Cloud) Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [MyChart](https://www.g2.com/products/mychart/reviews) - 4.4/5.0 (38 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) - 4.7/5.0 (344 reviews)