--- title: Agentforce Health (formerly Salesforce Health Cloud) Reviews meta\_title: 'Agentforce Health (formerly Salesforce Health Cloud) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 37 reviews by the users' company size, role or industry to find out how Agentforce Health (formerly Salesforce Health Cloud) works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 37 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Agentforce Health (formerly Salesforce Health Cloud) Reviews & Product Details Visit Website Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau * * * Product Website Agentforce Health (formerly Salesforce Health Cloud) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Health (formerly Salesforce Health Cloud) Community](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/discuss) Solution Type All-in-One Overview by Oleg Kulda Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/pricing) ## Agentforce Health (formerly Salesforce Health Cloud) Integrations (14) What do users say about integrations? Verified by Agentforce Health (formerly Salesforce Health Cloud) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Marketing (formerly Salesforce Marketing Cloud) ](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Cerner ](https://www.g2.com/products/cerner/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Ellipsis Health ](https://www.g2.com/products/ellipsis-health/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Epic ](https://www.g2.com/products/epic/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Hyro ](https://www.g2.com/products/hyro/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Infinitus AI Agents ](https://www.g2.com/products/infinitus-ai-agents/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") IQVIA ](https://www.g2.com/products/iqvia-iqvia/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Medidata Platform ](https://www.g2.com/products/medidata-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Data 360 (formerly Data Cloud) ](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tableau ](https://www.g2.com/products/tableau/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Viz.ai One ](https://www.g2.com/products/viz-ai-one/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ZS Associates, Inc. ](https://www.g2.com/products/zs-associates-inc/reviews) Show More ![Deborah C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deborah C.") DC Deborah C. Planner Hospital & Health Care Enterprise (\> 1000 emp.) 11/14/2017 "Sales Info made EAsy" 4/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? I like the availability of data and communications Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? I think some of the navigation could be a little more streamlined Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Mostly knowing what is going on out in the field Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 11/2/2017 "Salesforce Health Cloud is a force multiplier" 3.5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? I love how easy to use and intuitive the platform is. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? Too many features that don't add value, but I am paying for them. Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): The platform is quite robust with many features and functionality., which comes at a hefty price. Make sure this aligns with your needs a goals as an EHR or provider. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? This has made client relationship management must simpler, and the insights allow result in targeted care. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 10/30/2017 "Salesforce is beautiful and easy to use" 3/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? I love the customization opportunities of Salesforce. The reports are also beautiful. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? Because it is internet based, the page you have open is only has current as the last time you refreshed. This can be quite an issue with mutiple users. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? It served as an effective way to house members’ PHI. The ability to search was fantastic. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 10/19/2017 "Salesforce is really easy" 3/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? It allows you to find people easily and mark them as working or not, etc. It also allows you to navigate through each page as quickly as needed. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? How many pages you need to go through to ensure you're are correct. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Allows me to look at a personal background and evaluate if they would be a fit or not. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 11/28/2017 "Health Cloud" 3.5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? Ease of use and accessibility. Friendly and intuitive UI Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? Licensing fee and high costs for installing third party app Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Health care data and patient information Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 10/24/2017 "SalesForce" 2/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? I like the flexibility of the program that allows a wide range of functionality Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? I dislike the rigidity of the program that shows up in certain areas Review collected by and hosted on G2.com. Recommendations to others considering Agentforce Health (formerly Salesforce Health Cloud): really none yet Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? tracking clientele Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 11/8/2017 "Salesforce Review" 3.5/5 What do you like best about Agentforce Health (formerly Salesforce Health Cloud)? Salesforce has a lot of great functionality capabilities. Review collected by and hosted on G2.com. What do you dislike about Agentforce Health (formerly Salesforce Health Cloud)? Experience glitches in syncing with HubSpot. Review collected by and hosted on G2.com. What problems is Agentforce Health (formerly Salesforce Health Cloud) solving and how is that benefiting you? Able to track deal data in one spot. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/pricing) Agentforce Health (formerly Salesforce Health Cloud) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_1d691480aa3fba0192c2518d27b928f0/epic.jpeg "Product Avatar Image") Epic 4.2/5(938) [ Compare Now ](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-epic) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_78a2226d068209f3e762158f33b6c541/veeva-crm.jpg "Product Avatar Image") Veeva CRM Suite 4/5(29) [ Compare Now ](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-veeva-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f9e47078e3bf07d28729e96350960c2b/mychart.png "Product Avatar Image") MyChart 4.4/5(40) [ Compare Now ](https://www.g2.com/compare/agentforce-health-formerly-salesforce-health-cloud-vs-mychart) ## Top-Rated Alternatives [ ![Weave](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Weave") Weave 4.6/5(433) ](https://www.g2.com/products/weave-weave/reviews) [ ![MyChart](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MyChart") MyChart 4.4/5(40) ](https://www.g2.com/products/mychart/reviews) [ ![Spruce Health](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Spruce Health") Spruce Health 4.7/5(346) ](https://www.g2.com/products/spruce-health/reviews) [ View All Alternatives ](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/competitors/alternatives) ## Consulting Services for Agentforce Health (formerly Salesforce Health Cloud) [ ![Nubik](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nubik") Nubik 4.5/5(1) ](https://www.g2.com/products/nubik/reviews) [ ![HigherEchelon](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "HigherEchelon") HigherEchelon ](https://www.g2.com/products/higherechelon/reviews) [ ![Pacific Point](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pacific Point") Pacific Point ](https://www.g2.com/products/pacific-point/reviews) [See all Agentforce Health (formerly Salesforce Health Cloud) Providers](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/implementation) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Interactive Patient Care Systems (IPC)](https://www.g2.com/categories/interactive-patient-care-systems-ipc) ##### Explore More [What tool provides AI-driven insights for app retention?](https://www.g2.com/discussions/what-tool-provides-ai-driven-insights-for-app-retention)[Best AP automation systems for enterprise companies](https://www.g2.com/discussions/best-ap-automation-systems-for-enterprise-companies)[Leading software for managing member communities online](https://www.g2.com/discussions/what-is-the-leading-software-for-managing-member-communities-online) [What are the most dependable community association management platforms based on reviews from HOA and property managers?](https://www.g2.com/discussions/what-are-the-most-dependable-community-association-management-platforms-based-on-reviews-from-hoa-and-property-managers)[Which low code mobile app builder vendors provide the most responsive customer support during critical production incidents?](https://www.g2.com/discussions/which-low-code-mobile-app-builder-vendors-provide-the-most-responsive-customer-support-during-critical-production-incidents)[Pros and Cons Details](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)