1. [Home](https://www.g2.com/) 2. ... 3. [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) 4. [Agentforce Health (formerly Salesforce Health Cloud) Discussions](https://www.g2.com/products/agentforce-health-formerly-salesforce-health-cloud/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a71fba40151dc70320f4c77a71515c4/agentforce-health-formerly-salesforce-health-cloud.png "Product Avatar Image") ](/products/agentforce-health-formerly-salesforce-health-cloud/reviews) [ Agentforce Health (formerly Salesforce Health Cloud) ](/products/agentforce-health-formerly-salesforce-health-cloud/reviews) (36)3.9/5 Agentforce Health (formerly known as Health Cloud) is the trusted, connected, AI-first platform for healthcare, built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalized patient engagement and accelerate time to care. Put Patients and Members First \*Unify clinical and nonclinical data into a single, comprehensive patient or member profile with purpose-built data models for providers and payers \*Deliver seamless self-service experiences with user-friendly apps for Patient Services, Behavioral Health, Disease Surveillance, and Crisis Management \*Drive member engagement and close care gaps with data-driven segmentation, whole-person care, intelligent referrals, and proactive outreach Contain Costs and Drive Operational Efficiency. \*Get started faster with Salesforce Go. Discover features you already own, turn them on in a single click, and configure them in a streamlined interface to reduce time to value \*Navigate with confidence using the latest Salesforce UI, designed to minimize friction for clinical and administrative teams \*Automate scheduling, assessments, benefits, and care outreach with HIPAA-ready inbound and outbound voice agents \*Eliminate manual entry with Document AI to extract and digitize clinical data from forms \*Lower costs and speed time to care with guided utilization management workflows for prior authorizations, provider network management, and care coordination Deploy Pre-built Agentforce Skills Out-of-the-Box \*Provider: Patient Data EHR Retrieval, Eligibility & Benefits Verification, Provider Match, Medication Refill Requests, and more \*Payer: Claims Service & Member Coverage Assistance, Benefits Verification, Provider Network Summary, and more \*Home Health: Patient Summary & Recommendations, Quote, Benefit & Budget Creation Configure and extend tools with low-code/no-code tools on the Agentforce platform Deliver Intelligent Insights at the Point of Care \*Move beyond static reporting to predictive insights with Health Intelligence, powered by Tableau \*Enable care teams with actionable, AI-powered insights at the point of service \*Support 24/7 patient and member engagement with always-on Agentforce agents Compliance at Every Step \*Deploy AI with confidence using the Agentforce Trust Layer — built-in guardrails mask sensitive PII/PHI ensuring HIPAA adherence \*Set user-based permissions to govern patient and member data visibility Open Ecosystem for Interoperability \*Extend health systems with HL7 FHIR-aligned APIs and Agentforce MuleSoft integrations with EHR, CMS, and more \*Ingest structured and unstructured data from EHRs and claims systems using Data 360 with Zero Copy integration \*Seamlessly integrate with Agentforce 360 products like Slack, Agentforce Marketing, and Tableau Show More * * * ### 12.0 Nps Score Already have Agentforce Health (formerly Salesforce Health Cloud)? ### All Agentforce Health (formerly Salesforce Health Cloud) Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Who uses Salesforce health Cloud? ](/discussions/who-uses-salesforce-health-cloud) Who uses Salesforce health Cloud? [ Patient Engagement Software ](https://www.g2.com/tags/patient-engagement-software)[ Patient Relationship Management (PRM) Software ](https://www.g2.com/tags/patient-relationship-management-prm-software)[ Interactive Patient Care Systems (IPC) ](https://www.g2.com/tags/interactive-patient-care-systems-ipc) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+section.&title=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss%0aAsk+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+section.) 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[ Patient Engagement Software ](https://www.g2.com/tags/patient-engagement-software)[ Patient Relationship Management (PRM) Software ](https://www.g2.com/tags/patient-relationship-management-prm-software)[ Interactive Patient Care Systems (IPC) ](https://www.g2.com/tags/interactive-patient-care-systems-ipc) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+section.&title=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss%0aAsk+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+section.) 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[ Patient Engagement Software ](https://www.g2.com/tags/patient-engagement-software)[ Patient Relationship Management (PRM) Software ](https://www.g2.com/tags/patient-relationship-management-prm-software)[ Interactive Patient Care Systems (IPC) ](https://www.g2.com/tags/interactive-patient-care-systems-ipc) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+section.&title=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss%0aAsk+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss%0aAsk+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What does Salesforce health Cloud do? ](/discussions/what-does-salesforce-health-cloud-do) What does Salesforce health Cloud do? [ Interactive Patient Care Systems (IPC) ](https://www.g2.com/tags/interactive-patient-care-systems-ipc)[ Patient Relationship Management (PRM) Software ](https://www.g2.com/tags/patient-relationship-management-prm-software)[ Patient Engagement Software ](https://www.g2.com/tags/patient-engagement-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+section.&title=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss%0aAsk+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Health+%28formerly+Salesforce+Health+Cloud%29+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/agentforce-health-formerly-salesforce-health-cloud/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_3a71fba40151dc70320f4c77a71515c4/agentforce-health-formerly-salesforce-health-cloud.png "Product Avatar Image") ### Have you used Agentforce Health (formerly Salesforce Health Cloud) before? Answer a few questions to help the Agentforce Health (formerly Salesforce Health Cloud) community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fsalesforce-health-cloud%2Fdiscuss%3Fsmall_ask%3Dagentforce-health-formerly-salesforce-health-cloud) No