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# Deloitte Consulting vs Salesforce Customer Success Comparison - What are their main differences?

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Deloitte ConsultingSalesforce Customer Success[+ Add Product](#)

Pricing

**Deloitte Consulting**
No pricing available

**Salesforce Customer Success**
 **Free** · Standard Success Plan

**Pros & Cons**
from reviews

**Deloitte Consulting**
[
Knowledge (4)
](https://www.g2.com/products/deloitte-consulting/reviews?filters%5Bsentiment_snippet%5D=1253447&qs=pros-and-cons#reviews)[
Expertise (3)
](https://www.g2.com/products/deloitte-consulting/reviews?filters%5Bsentiment_snippet%5D=1253262&qs=pros-and-cons#reviews)[
Expensive (2)
](https://www.g2.com/products/deloitte-consulting/reviews?filters%5Bsentiment_snippet%5D=1253145&qs=pros-and-cons#reviews)[
Miscommunication (2)
](https://www.g2.com/products/deloitte-consulting/reviews?filters%5Bsentiment_snippet%5D=1972135&qs=pros-and-cons#reviews)

**Salesforce Customer Success**
[
Helpful (37)
](https://www.g2.com/products/salesforce-customer-success/reviews?filters%5Bsentiment_snippet%5D=1614215&qs=pros-and-cons#reviews)[
Customer Support (31)
](https://www.g2.com/products/salesforce-customer-success/reviews?filters%5Bsentiment_snippet%5D=1614145&qs=pros-and-cons#reviews)[
Poor Customer Support (24)
](https://www.g2.com/products/salesforce-customer-success/reviews?filters%5Bsentiment_snippet%5D=1614124&qs=pros-and-cons#reviews)[
Expensive (16)
](https://www.g2.com/products/salesforce-customer-success/reviews?filters%5Bsentiment_snippet%5D=1614002&qs=pros-and-cons#reviews)

Screenshots

**Deloitte Consulting**
No screenshot available

**Salesforce Customer Success**
 ![Salesforce Customer Success screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1343171/image-_2_.png)

**Ratings**
from reviews

Quality of Work

**Deloitte Consulting**

9.0

9.041

**Salesforce Customer Success**

8.8

8.8468

Responsiveness

**Deloitte Consulting**

8.7

8.741

**Salesforce Customer Success**

8.8

8.8462

Expertise of Team

**Deloitte Consulting**

8.7

8.741

**Salesforce Customer Success**

8.8

8.8467

Execution Ability

**Deloitte Consulting**

8.8

8.841

**Salesforce Customer Success**

8.8

8.8461

Communication Skills

**Deloitte Consulting**

8.7

8.741

**Salesforce Customer Success**

8.9

8.9459

Professionalism

**Deloitte Consulting**

9.3

9.341

**Salesforce Customer Success**

9.2

9.2467

Has the product been a good partner in doing business?

**Deloitte Consulting**

8.6

8.647

**Salesforce Customer Success**

9.1

9.1133

**Features**
ratings from reviews

Show 7 feature categories with incomplete data

Professional Services[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Needs Assessment

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Stayed within Budget

Not enough data

Not enough data

Statement of Work

Not enough data

Not enough data

Best Practices

Not enough data

Not enough data

Delivery

Technical Expertise

Not enough data

Not enough data

Met Deadlines

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Project Updates

Not enough data

Not enough data

Scope Management

Not enough data

Not enough data

Roll-out

Not enough data

Not enough data

Support

Go Live Support

Not enough data

Not enough data

Documentation

Not enough data

Not enough data

Training 

Not enough data

Not enough data

Metrics

Not enough data

Not enough data

Admin Services

Not enough data

Not enough data

Business Services[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Needs Assessment

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Stayed within Budget

Not enough data

Not enough data

Statement of Work

Not enough data

Not enough data

Best Practices

Not enough data

Not enough data

Delivery

Technical Expertise

Not enough data

Not enough data

Met Deadlines

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Project Updates

Not enough data

Not enough data

Scope Management

Not enough data

Not enough data

Roll-out

Not enough data

Not enough data

Ecosystem Service Providers[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Needs Assessment

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Stayed within Budget

Not enough data

Not enough data

Statement of Work

Not enough data

Not enough data

Best Practices

Not enough data

Not enough data

Delivery

Technical Expertise

Not enough data

Not enough data

Met Deadlines

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Project Updates

Not enough data

Not enough data

Scope Management

Not enough data

Not enough data

Roll-out

Not enough data

Not enough data

Support

Go Live Support

Not enough data

Not enough data

Documentation

Not enough data

Not enough data

Training 

Not enough data

Not enough data

Metrics

Not enough data

Not enough data

Admin Services

Not enough data

Not enough data

Marketing Services[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Needs Assessment

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Stayed within Budget

Not enough data

Not enough data

Statement of Work

Not enough data

Not enough data

Best Practices

Not enough data

Not enough data

Delivery

Technical Expertise

Not enough data

Not enough data

Met Deadlines

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Project Updates

Not enough data

Not enough data

Scope Management

Not enough data

Not enough data

Roll-out

Not enough data

Not enough data

Security and Privacy Services[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Needs Assessment

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Stayed within Budget

Not enough data

Not enough data

Statement of Work

Not enough data

Not enough data

Best Practices

Not enough data

Not enough data

Delivery

Technical Expertise

Not enough data

Not enough data

Met Deadlines

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Project Updates

Not enough data

Not enough data

Scope Management

Not enough data

Not enough data

Roll-out

Not enough data

Not enough data

Value-Added Resellers (VARs)[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Planning

Needs Assessment

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Stayed within Budget

Not enough data

Not enough data

Statement of Work

Not enough data

Not enough data

Best Practices

Not enough data

Not enough data

Delivery

Technical Expertise

Not enough data

Not enough data

Met Deadlines

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Project Updates

Not enough data

Not enough data

Scope Management

Not enough data

Not enough data

Roll-out

Not enough data

Not enough data

B2B Services[Hide 4 FeaturesShow 4 Features](javascript:void(0);)

Not enough data

Not enough data

Team Quality

Change Management Skills

Not enough data

Not enough data

Executive Presence

Not enough data

Not enough data

Vertical Expertise

Not enough data

Not enough data

Technology Partnerships

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Deloitte Consulting](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9199c34a6e2c3022144bd9c90bbbf2c2/deloitte-consulting.jpg "Deloitte Consulting")](https://www.g2.com/products/deloitte-consulting/reviews)

Deloitte Consulting

Small-Business(50 or fewer emp.)

34.8%

Mid-Market(51-1000 emp.)

28.8%

Enterprise(\> 1000 emp.)

36.4%

[![Salesforce Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/salesforce-customer-success.svg "Salesforce Customer Success")](https://www.g2.com/products/salesforce-customer-success/reviews)

Salesforce Customer Success

Small-Business(50 or fewer emp.)

26.4%

Mid-Market(51-1000 emp.)

43.4%

Enterprise(\> 1000 emp.)

30.2%

Small-Business

(50 or fewer emp.)

34.8%

26.4%

Mid-Market

(51-1000 emp.)

28.8%

43.4%

Enterprise

(\> 1000 emp.)

36.4%

30.2%

Reviewers' Industry

[![Deloitte Consulting](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9199c34a6e2c3022144bd9c90bbbf2c2/deloitte-consulting.jpg "Deloitte Consulting")](https://www.g2.com/products/deloitte-consulting/reviews)
Deloitte Consulting

Information Technology and Services

12.1%

Computer Software

10.6%

Financial Services

6.1%

Accounting

6.1%

Real Estate

4.5%

Other

60.6%

[![Salesforce Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/salesforce-customer-success.svg "Salesforce Customer Success")](https://www.g2.com/products/salesforce-customer-success/reviews)
Salesforce Customer Success

Financial Services

10.4%

Information Technology and Services

9.2%

Manufacturing

6.9%

Computer Software

5.9%

Consulting

5.7%

Other

61.8%

Alternatives

**Deloitte Consulting Alternatives**

 ![Accenture](https://images.g2crowd.com/uploads/product/hd_favicon/1487565548/accenture.svg "Accenture")

[
Accenture
](/products/accenture/reviews)

 ![PwC](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_d5744475ba3701673959320c2fb85cf5/pwc-pwc.png "PwC")

[
PwC
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 ![KPMG](https://images.g2crowd.com/uploads/product/hd_favicon/56736e8297d7b2efbc5c5ee2ad2ec563/kpmg.svg "KPMG")

[
KPMG
](/products/kpmg/reviews)

 ![IBM Consulting](https://images.g2crowd.com/uploads/product/hd_favicon/836e26af0223dcd39231ba7847881ba2/ibm-consulting.svg "IBM Consulting")

[
IBM Consulting
](/products/ibm-consulting/reviews)

**Salesforce Customer Success Alternatives**

 ![Coastal](https://images.g2crowd.com/uploads/product/hd_favicon/c5d9d389bd1bdf8257c31ebafad6f02b/coastal.svg "Coastal")

[
Coastal
](/products/coastal/reviews)

 ![SmartBug Media](https://images.g2crowd.com/uploads/product/hd_favicon/18fa5810403f87cbea20de717121e9e8/smartbug.svg "SmartBug Media")

[
SmartBug Media
](/products/smartbug/reviews)

 ![Accenture](https://images.g2crowd.com/uploads/product/hd_favicon/1487565548/accenture.svg "Accenture")

[
Accenture
](/products/accenture/reviews)

 ![Skydog Ops](https://images.g2crowd.com/uploads/product/hd_favicon/4e12862d9cb0f8b3ff2dffa63088862b/skydog-ops.svg "Skydog Ops")

[
Skydog Ops
](/products/skydog-ops/reviews)