# Deloitte Consulting vs Salesforce Customer Success Comparison --- ## AI Generated Summary - **G2 reviewers report** that Salesforce Customer Success excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Deloitte Consulting. Users appreciate the proactive support and practical advice that helps them maximize their use of Salesforce. - **According to verified reviews** , Salesforce Customer Success has a much larger volume of recent feedback, with 191 reviews in the last 90 days, indicating a more active user base and up-to-date insights. In contrast, Deloitte Consulting has not received any recent reviews, which may raise concerns about its current relevance and user engagement. - **Users say** that Salesforce Customer Success stands out for its quick response times and effective communication channels. Reviewers highlight how the team takes the time to understand their workflows, providing tailored suggestions that can be implemented immediately, enhancing day-to-day usability. - **Reviewers mention** that while Deloitte Consulting is recognized for its reliability and expertise, with users noting its strong brand reputation and decades of experience, it struggles to match the level of proactive support that Salesforce Customer Success offers. - **According to user feedback** , both products receive high marks for professionalism, but Salesforce Customer Success edges out with slightly better ratings in responsiveness and execution ability. Users appreciate the clear communication and actionable advice they receive, which contributes to a smoother implementation process. - **G2 reviewers highlight** that while Deloitte Consulting provides valuable insights into software suites, Salesforce Customer Success is praised for its hands-on approach and commitment to understanding user goals, making it a more effective partner for ongoing business needs. | | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Star Rating** | 4.2 out of 5 | 4.4 out of 5 | | **Total Reviews** | 66 | 387 | | **Largest Market Segment** | Small-Business (37.1% of reviews) | Mid-Market (45.9% of reviews) | | **Entry Level Price** | No pricing available | Free | --- ## Top Pros & Cons ### Deloitte Consulting Pros: - Knowledge (4 reviews) - Experience (3 reviews) Cons: - Miscommunication (2 reviews) - Expensive (1 reviews) ### Salesforce Customer Success Pros: - Helpful (37 reviews) - Customer Support (31 reviews) Cons: - Poor Customer Support (24 reviews) - Expensive (16 reviews) --- ## Ratings Comparison | Rating | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Quality of Work** | 9.0 (40 reviews) | 9.0 (327 reviews) | | **Responsiveness** | 8.7 (40 reviews) | 9.0 (324 reviews) | | **Expertise of Team** | 8.6 (40 reviews) | 9.0 (326 reviews) | | **Execution Ability** | 8.8 (40 reviews) | 9.0 (323 reviews) | | **Communication Skills** | 8.7 (40 reviews) | 9.1 (322 reviews) | | **Professionalism** | 9.3 (40 reviews) | 9.4 (324 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (46 reviews) | 9.1 (128 reviews) | --- ## Pricing ### Deloitte Consulting #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Salesforce Customer Success #### Entry-Level Pricing Plan: Standard Success Plan Price: Free Description: Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses. Key Features: - Trailhead - Help Portal - Trailblazer Community [Browse all 4 editions](https://www.g2.com/products/salesforce-customer-success/pricing) #### Free Trial No --- ## Features Comparison By Category ### Professional Services | Product | Score | Reviews | |---|---|---| | **Deloitte Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### Marketing Services | Product | Score | Reviews | |---|---|---| | **Deloitte Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Business Services | Product | Score | Reviews | |---|---|---| | **Deloitte Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Value-Added Resellers (VARs) | Product | Score | Reviews | |---|---|---| | **Deloitte Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Security and Privacy Services | Product | Score | Reviews | |---|---|---| | **Deloitte Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | ### Ecosystem Service Providers | Product | Score | Reviews | |---|---|---| | **Deloitte Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Planning | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Needs Assessment** | Not enough data | Not enough data | | **Resource Allocation** | Not enough data | Not enough data | | **Stayed within Budget** | Not enough data | Not enough data | | **Statement of Work** | Not enough data | Not enough data | | **Best Practices** | Not enough data | Not enough data | #### Delivery | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Technical Expertise** | Not enough data | Not enough data | | **Met Deadlines** | Not enough data | Not enough data | | **Meeting Management** | Not enough data | Not enough data | | **Project Updates** | Not enough data | Not enough data | | **Scope Management** | Not enough data | Not enough data | | **Roll-out** | Not enough data | Not enough data | #### Support | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Go Live Support** | Not enough data | Not enough data | | **Documentation** | Not enough data | Not enough data | | **Training ** | Not enough data | Not enough data | | **Metrics** | Not enough data | Not enough data | | **Admin Services** | Not enough data | Not enough data | ### B2B Services | Product | Score | Reviews | |---|---|---| | **Deloitte Consulting** | N/A | N/A | | **Salesforce Customer Success** | N/A | N/A | #### Team Quality | Feature | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Change Management Skills** | Not enough data | Not enough data | | **Executive Presence** | Not enough data | Not enough data | | **Vertical Expertise** | Not enough data | Not enough data | | **Technology Partnerships** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Unique to Deloitte Consulting (32):** [Databricks Consulting Services Provider](https://www.g2.com/categories/databricks-consulting-services), [Snowflake Consulting Services](https://www.g2.com/categories/snowflake-consulting-services), [ServiceNow Consulting Services](https://www.g2.com/categories/servicenow-consulting-services), [IBM Consulting Services](https://www.g2.com/categories/ibm-consulting-services), [AWS Consulting Services](https://www.g2.com/categories/aws-consulting-services), [Workday Consulting Services](https://www.g2.com/categories/workday-consulting-services), [Adobe Consulting Services](https://www.g2.com/categories/adobe-consulting-services), [Google Consulting Services](https://www.g2.com/categories/google-consulting-services), [Anaplan Partners](https://www.g2.com/categories/anaplan-partners), [Oracle Consulting Services](https://www.g2.com/categories/oracle-consulting-services), [HubSpot Consulting Services](https://www.g2.com/categories/hubspot-consulting-services), [SAP Consulting Services](https://www.g2.com/categories/sap-consulting-services), [Microsoft Consulting Services](https://www.g2.com/categories/microsoft-consulting-services), [Business Process Management (BPM) Services](https://www.g2.com/categories/business-process-management-bpm-services), [Robotic Process Automation (RPA) Consultancy Services ](https://www.g2.com/categories/robotic-process-automation-rpa-consultancy-services), [Data Privacy Services Providers](https://www.g2.com/categories/data-privacy-services), [Artificial Intelligence (AI) Consulting Services](https://www.g2.com/categories/artificial-intelligence-consulting), [Auditing Services Providers](https://www.g2.com/categories/auditing-services), [Host Analytics Channel Partners ](https://www.g2.com/categories/host-analytics-channel-partners), [Marketing Analytics Service Providers](https://www.g2.com/categories/marketing-analytics-services), [IBM Security VARs ](https://www.g2.com/categories/ibm-security-vars), [IBM Server VARs ](https://www.g2.com/categories/ibm-server-vars), [Quote-to-Cash Consulting Providers](https://www.g2.com/categories/quote-to-cash-consulting), [User Experience (UX) Design Services Providers](https://www.g2.com/categories/user-experience-ux-design-services), [HR Consulting Providers](https://www.g2.com/categories/hr-consulting), [Tax Services Providers](https://www.g2.com/categories/tax-services), [Financial Consulting Providers](https://www.g2.com/categories/financial-consulting), [Accounting Firms ](https://www.g2.com/categories/accounting-firms), [Cybersecurity Consulting Services](https://www.g2.com/categories/cybersecurity-consulting), [DataRobot Consulting Services](https://www.g2.com/categories/datarobot-consulting-services), [SAP Resellers](https://www.g2.com/categories/sap-resellers), [Datadog Consulting Services](https://www.g2.com/categories/datadog-consulting-services) **Unique to Salesforce Customer Success (1):** [FinancialForce Consulting Providers](https://www.g2.com/categories/financialforce-consulting) --- ## Reviewer Demographics ### By Company Size | Segment | Deloitte Consulting | Salesforce Customer Success | |---|---|---| | **Small-Business** | 37.1% | 27.7% | | **Mid-Market** | 29.0% | 45.9% | | **Enterprise** | 33.9% | 26.4% | ### By Industry #### Deloitte Consulting - **Computer Software:** 11.3% - **Information Technology and Services:** 11.3% - **Financial Services:** 6.5% - **Real Estate:** 4.8% - **Accounting:** 3.2% - **Automotive:** 3.2% - **Banking:** 3.2% - **Commercial Real Estate:** 3.2% - **Construction:** 3.2% - **Hospital & Health Care:** 3.2% - **Other:** 46.8% #### Salesforce Customer Success - **Financial Services:** 10.5% - **Information Technology and Services:** 7.9% - **Manufacturing:** 6.7% - **Consulting:** 6.4% - **Computer Software:** 6.4% - **Non-Profit Organization Management:** 5.5% - **Insurance:** 5.0% - **Hospital & Health Care:** 4.4% - **Automotive:** 3.8% - **Higher Education:** 2.6% - **Other:** 40.8% --- ## Alternatives ### Alternatives to Deloitte Consulting - [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews) - [KPMG](https://www.g2.com/products/kpmg/reviews) — 4.2/5 stars (22 reviews) - [PricewaterhouseCoopers (PwC)](https://www.g2.com/products/pricewaterhousecoopers-pwc/reviews) — 4.2/5 stars (38 reviews) - [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) — 4.0/5 stars (63 reviews) - [Capgemini Services](https://www.g2.com/products/capgemini-services/reviews) — 3.9/5 stars (26 reviews) - [SmartSites](https://www.g2.com/products/smartsites/reviews) — 4.8/5 stars (257 reviews) - [webdew](https://www.g2.com/products/webdew/reviews) — 4.9/5 stars (223 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [WebFX](https://www.g2.com/products/webfx/reviews) — 4.8/5 stars (203 reviews) - [Western Computer](https://www.g2.com/products/western-computer/reviews) — 4.6/5 stars (202 reviews) ### Alternatives to Salesforce Customer Success - [Coastal](https://www.g2.com/products/coastal/reviews) — 5.0/5 stars (184 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) — 4.8/5 stars (213 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) — 5.0/5 stars (151 reviews) - [Accenture](https://www.g2.com/products/accenture/reviews) — 4.2/5 stars (107 reviews) - [Lean Layer](https://www.g2.com/products/lean-layer/reviews) — 5.0/5 stars (114 reviews) - [CS2](https://www.g2.com/products/cs2-cs2/reviews) — 4.9/5 stars (93 reviews) - [Access Global Group](https://www.g2.com/products/access-global-group/reviews) — 5.0/5 stars (89 reviews) - [IBM Consulting](https://www.g2.com/products/ibm-consulting/reviews) — 4.0/5 stars (63 reviews) - [Peeklogic | Salesforce Consulting & Development Company](https://www.g2.com/products/peeklogic-salesforce-consulting-development-company/reviews) — 5.0/5 stars (86 reviews) - [Marketing Automation Corp](https://www.g2.com/products/marketing-automation-corp/reviews) — 4.8/5 stars (75 reviews) --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/deloitte-consulting-vs-salesforce-customer-success)