--- title: Salesforce Customer Success Reviews meta_title: 'Salesforce Customer Success Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 568 reviews by the users' company size, role or industry to find out how Salesforce Customer Success works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 568 scale: '5' date_modified: '2026-09-27' parent_category: name: Ecosystem Service Providers url: https://www.g2.com/categories/ecosystem-service-providers --- # Salesforce Customer Success Reviews **Vendor:** Salesforce **Category:** [Salesforce Consulting Services](https://www.g2.com/categories/salesforce-consulting-services) **Average Rating:** 4.3/5.0 **Total Reviews:** 568 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About Salesforce Customer Success Salesforce Customer Success is a community of customers and employees committed to driving success for our customers and our customers' customers. From easy to use resources to embedded solution experts, organizations can elevate their AI capabilities and get the most value out of their Salesforce investment. Our comprehensive success portfolio includes: Success Plans - 3 levels of innovative tools, guidance, and support to help you achieve your ambitious goals: - Standard Success Plan: Self-guided resources included with all licenses. - Premier Success Plan: Personalized programs and expedited support. - Signature Success Plan: Proactive partnership and the fastest support. Professional Services: Trusted advisors to help accelerate your time to value with AI + Data + CRM. ## Salesforce Customer Success Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **excellent support and quick issue resolution** from Salesforce Customer Success, enhancing their overall experience. (42 reviews) - Users value the **exceptional customer support** of Salesforce Customer Success, enhancing their experience and relationship management. (37 reviews) - Users value the **deep understanding** Salesforce Customer Success team has of their workflows, enhancing product development and communication. (29 reviews) - Users value the **ease of use** of Salesforce Customer Success, enhancing client relationships and management efficiency. (25 reviews) - Users appreciate the **24/7 support responsiveness** of Salesforce Customer Success, finding help readily available for any situation. (23 reviews) - Users appreciate the **holistic knowledge** Salesforce Customer Success provides, enhancing account management and issue resolution. (21 reviews) - Users appreciate the **user-friendly interface** of Salesforce Customer Success, enjoying its intuitive design and extensive documentation. (21 reviews) - Users praise the **quick response time** and proactive follow-up from Salesforce Customer Success for resolving issues effectively. (20 reviews) - Expertise (19 reviews) - Proactivity (19 reviews) **What users dislike:** - Users experience **poor customer support** with slow response times and inconsistent quality of assistance from representatives. (29 reviews) - Users find Salesforce Customer Success to be **expensive** , with high costs for maintenance and challenging for user adoption. (27 reviews) - Users note the **high costs** associated with Salesforce Customer Success, which can complicate usability and maintenance. (25 reviews) - Users find **time zone issues** complicating scheduling for global teams, adding to the challenge of accessing timely support. (4 reviews) ## Salesforce Customer Success Reviews ### 1. Salesforce Customer Success Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nithish V. | Technical Solutions Consultant, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 01, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Customer Success?** It has endless features, right from checking customer's details to checking their asset details to draft them an email and many others **What do you dislike about Salesforce Customer Success?** It has multiple options to explore and understand, new users might take sometime to get used to it. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce is the one application I used day in out and have been using it since I started my job at 2019. I use it interact with my clients/customers and offer support via Salesforce. ### 2. Proactive Support and Tailored Advice, but Some Limitations with Salesforce Customer Success **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I really like how Salesforce Customer Success provides proactive, hands-on support instead of just troubleshooting issues. They help identify opportunities for improvement and share best practices tailored to each organization. **What do you dislike about Salesforce Customer Success?** Sometimes the guidance from Salesforce Customer Success can feel a bit generalized rather than specific to complex business setups. Response times or scheduling deeper strategy sessions can take longer during busy periods. Access to advanced resources or dedicated architects often depends on your support tier. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce Customer Success helps organizations get the most value from their Salesforce investment. It solves problems like poor adoption, inefficient processes, and lack of guidance in using the platform effectively. **Official Response from Choi Chow:** > Thank you for sharing your feedback, it's incredibly valuable to us. We hear you on both the response time and the need for more tailored solutions. Your experience doesn't reflect the level of service we strive to provide, and we're committed to doing better. Your input helps us see where we need to improve clarity, speed, and relevance in the support you receive. We appreciate you taking the time to let us know, and we'll make sure your experience is shared with the teams focused on strengthening our customer support. ### 3. Expert Support Makes Exploring New Features Easy and Reassuring **Rating:** 5.0/5.0 stars **Reviewed by:** Isaiah D. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** I appreciate knowing that we can count on expert support whenever we explore new features and enhancements. It’s reassuring to have that expertise available before we fully commit to something new. **What do you dislike about Salesforce Customer Success?** I have no complaints about our Customer Success experience. **What problems is Salesforce Customer Success solving and how is that benefiting you?** They consistently demonstrate methods to help us enhance the health of our Salesforce org, and they provide specialized training tailored to the needs of our team. ### 4. Simple and Straightforward Product, but Lacking Documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Malek B. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Overall, the product is simple and very straightforward. I really appreciate how everything is presented in such a direct and uncomplicated way. **What do you dislike about Salesforce Customer Success?** The documentation is somewhat lacking, or at the very least, it could benefit from more detailed explanations on certain topics. **What problems is Salesforce Customer Success solving and how is that benefiting you?** I believe the value of customer success lies in providing us with a comprehensive, 360-degree view of every aspect of our customer management. ### 5. Helpful Articles, but Support Channels Can Be Confusing **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie W. | Senior Assistant Director, Business Systems, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** The help articles are excellent and provide a wealth of useful information. There is a lot to gain from exploring them. **What do you dislike about Salesforce Customer Success?** It can be confusing to know when to contact your CSM, when to log a support case, or when to use the community especially if your issue spans technical and strategic areas. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Messaging in app and web implementations other help articles and trails ### 6. Great Product with Excellent Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas K. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I appreciate Salesforce's customer success services as they are effective and without challenges, evidenced by our decision to plan on renewing the service. It's great, suggesting high satisfaction, and requiring no changes implies its comprehensive utility. **What do you dislike about Salesforce Customer Success?** I don't dislike anything **What problems is Salesforce Customer Success solving and how is that benefiting you?** I find Salesforce's Customer Success to be valuable and great, as evidenced by our plan to renew and the lack of suggested changes. ### 7. Boosts Efficiency with Agent Force **Rating:** 5.0/5.0 stars **Reviewed by:** Jason W. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** I love how Salesforce Customer Success enhances customer communication, which is essential for our operations. I find the 'agent force' aspect particularly valuable as it significantly increases efficiency within our team. Overall, I appreciate the comprehensive service that supports our field agents effectively. **What do you dislike about Salesforce Customer Success?** Nothing **What problems is Salesforce Customer Success solving and how is that benefiting you?** I use Salesforce Customer Success to enhance customer communication, and it increases efficiency for our field agents. ### 8. Best product to solve your org issues on time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 20, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Salesforce Customer Success?** The new age enforce integration on the customer success have made it really quick and easily find a solution. **What do you dislike about Salesforce Customer Success?** There are some unique use cases on niche products or sf where I feel it still need improvements. **What problems is Salesforce Customer Success solving and how is that benefiting you?** We had professional serices from salesforce support. Which help us in solving complex issues in time and in a efficent way. ### 9. Great Support Navigating Salesforce, but Team Structure Can Be Confusing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I like the partnership and ability to get support navigating Salesforce as a whole. **What do you dislike about Salesforce Customer Success?** No real dislikes. I would say that having a whole account team to work with is a positive, however, at times it can be confusing to determine who to go to for what which can cause delays in getting information or processing requests. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Customer success has helped us to determine roadmaps and paths forward with new capabilities that we have wanted to test. We have had them as partners to demonstrate capabilities and to exposed us to new capabilities. ### 10. Great Coaching for Employees, but Pricing and Complexity Are Drawbacks **Rating:** 4.0/5.0 stars **Reviewed by:** ankur m. | VP, Sales | Chief Technology and Product Officer , Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** It is a great coach for average and mid level employees **What do you dislike about Salesforce Customer Success?** Pricing and implementation of complex use cases **Recommendations to others considering Salesforce Customer Success:** This is a great tool and I believe it will prove to be a worthwhile investment. Consider the long term investment not just short term. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Its a great product for large teams ensuring consistency across all reps ### 11. Great Support Access, But Lacking in Application Knowledge **Rating:** 4.0/5.0 stars **Reviewed by:** ian p. | Salesforce architect, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The contact points are so easy and pretty much any info that I need i can get from them or they will redirect me **What do you dislike about Salesforce Customer Success?** Sometimes they do not understand enought about application and business cases **What problems is Salesforce Customer Success solving and how is that benefiting you?** The service has been helpful in providing better solutions and customizations on top of what my client already has. ### 12. Fast Answers and Results, but Support Can Be Complicated **Rating:** 5.0/5.0 stars **Reviewed by:** John M. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** It helps get us answers quicker and then drive results faster by being able to action on them **What do you dislike about Salesforce Customer Success?** Sometimes it is a bit difficult to work with since you usually have to work with multiple levels of support **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce is making our decision making process much easier and our work environment more efficient ### 13. Expert Guidance Adds Value, but Price Is High **Rating:** 5.0/5.0 stars **Reviewed by:** Paul N. | Sales, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Provides experts to help customers understand what they are doing **What do you dislike about Salesforce Customer Success?** It is on the expensive side but there is value **Recommendations to others considering Salesforce Customer Success:** If time to market and getting things done right is impeotant, then go with CS **What problems is Salesforce Customer Success solving and how is that benefiting you?** Ensuring customers achieve their goals and get the value they are looking for by purchasing SalesForce. ### 14. A structured and valuable partnership with clear strategic impact **Rating:** 5.0/5.0 stars **Reviewed by:** Tine Kirkeby E. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Proactive guidance, access to the right experts, and structured collaboration through QBRs and planning sessions. **What do you dislike about Salesforce Customer Success?** Nothing at the moment — the collaboration has been very smooth and valuable. **What problems is Salesforce Customer Success solving and how is that benefiting you?** They help us align our roadmap with Salesforce best practices, make informed architectural choices, and get the most value from our platform investments. ### 15. Proactive and Supportive: Salesforce Customer Success Exceeds Expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Salesforce Customer Success takes a proactive approach, in contrast to traditional support teams that only address problems once they occur. They assist customers by identifying potential risks ahead of time, optimizing how the platform is used, and supporting future growth planning. **What do you dislike about Salesforce Customer Success?** Nothing I could think of. It does the job **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce solutions cover a wide range of areas, including Sales, Service, Marketing, and others. The Customer Success team plays a crucial role in making sure implementations are carried out efficiently, properly integrated, and built on a scalable architecture. ### 16. Customizable Salesforce Platform with Minor Limitations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Farming This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The best thing about salesforce customer success that it is a sales source platform. Which means that it is easily customizable just like all of salesforce other products. **What do you dislike about Salesforce Customer Success?** Some aspects of the product cannot be customized, but these are easy to manage and don't pose much of an issue. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce customer success has been instrumental and supporting our sales and service platforms enabling our users to assist our customers in the best way possible. Their guidance helps us ensure we are successful in meaning our customers needs. ### 17. Comprehensive Customer Insights for Stronger Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I appreciate how it provides comprehensive customer insights, bringing all interactions and history together in one place. This makes support more effective and helps build stronger relationships. **What do you dislike about Salesforce Customer Success?** I find that some of the reporting and analytics features are not as intuitive as I would like, which makes it more difficult to quickly obtain detailed insights about customers. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce Customer Success is a valuable tool for managing customer relationships, tracking support cases, and monitoring satisfaction. By using it, businesses can enhance customer retention and foster long-term loyalty. ### 18. Great 360° Customer View and Interaction History **Rating:** 5.0/5.0 stars **Reviewed by:** swati g. | Senior Manager - Salesforce Consulting **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** 360 view of customer. Interaction history, upsell and renewal infom **What do you dislike about Salesforce Customer Success?** Integrations with other systems is challenging. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Salesforce Customer Success helps us optimize lead tracking and pipeline management by ensuring best practices, efficient use of features, and smooth adoption. It’s helping us close deals faster and make data-driven decisions. ### 19. Fast Responses and Helpful Resources Make for Positive Interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Lindi B. | System admin **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** I like how quickly people respond and that they usually provide helpful resources. **What do you dislike about Salesforce Customer Success?** I honestly don’t think I have an answer for this question. I have only had positive interactions. **What problems is Salesforce Customer Success solving and how is that benefiting you?** I believe they are responding to all of the feedback being submitted about the education cloud and OmniStudio. ### 20. Salesforce Customer Success: Proactive Partnership and Continuous Value **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** > What I like best about Salesforce Customer Success is how deeply it’s built around partnership and proactive enablement. It’s not just about solving issues — it’s about helping customers realize continuous value through adoption, innovation, and measurable business outcomes. The focus on customer health, data-driven insights, and industry best practices creates a true ecosystem where clients feel supported at every stage of their Salesforce journey. **What do you dislike about Salesforce Customer Success?** I dont have negative experiences with customer success **What problems is Salesforce Customer Success solving and how is that benefiting you?** It helps to know your customer better and fulfill their needs ### 21. Salesforce user **Rating:** 5.0/5.0 stars **Reviewed by:** Trevon C. | Founder , Consumer Services, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 07, 2025 **What do you like best about Salesforce Customer Success?** The sheer volume of information presented before you even make a selection can be overwhelming. **What do you dislike about Salesforce Customer Success?** I’m still waiting to see if there are any flaws in this amazing product, but so far I haven’t noticed any. **What problems is Salesforce Customer Success solving and how is that benefiting you?** There are issues with marketing as well as challenges in establishing connections with other companies. ### 22. Scalable CRM Foundation Aligned with Best Practices **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda L. | Director of Sales Operations **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I feel confident that our CRM foundation is both scalable and aligned with best practices. **What do you dislike about Salesforce Customer Success?** At the moment, I don't have any dislikes—I'm satisfied. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Regular success reviews, along with Signature Success metrics, help ensure that both Salesforce and our team stay aligned on key milestones and KPIs. ### 23. Faster Issue Resolution with Human-AI Collaboration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Customer Success?** Faster resolution is possible when humans are involved, as they are better equipped with AI helping like manuals , trouble shooting tips to find solutions and address issues effectively. **What do you dislike about Salesforce Customer Success?** At the moment, I have nothing specific to mention, but I believe there is always room to improve the process and continue innovating. **What problems is Salesforce Customer Success solving and how is that benefiting you?** The integration with AI helps route tickets to the appropriate agents, while more complex issues that require human intervention are directed to the right people. This process leads to faster resolution times. ### 24. Agents Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** anudeep b. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** They always respond quickly to any questions or issues we encounter. **What do you dislike about Salesforce Customer Success?** Sometimes, it lacks sufficient detailed information. **What problems is Salesforce Customer Success solving and how is that benefiting you?** I have encountered several issues related to Agent Force, Prompt Reponse and Omni Channel. These problems have affected my experience and made it challenging to use the platform efficiently. ### 25. Great integration with information, no negative points **Rating:** 5.0/5.0 stars **Reviewed by:** Gabi Dantas D. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Integration with the information to be able to serve quickly **What do you dislike about Salesforce Customer Success?** There is nothing I dislike at the moment. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Resolving support issues for all customers is essential. Ensuring that each customer receives the necessary assistance makes all the difference in the service experience. ### 26. User-Friendly and Easy, But Sometimes Time-Consuming **Rating:** 4.0/5.0 stars **Reviewed by:** Michael B. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** There are a lot of great things but the easy, user friendly aspects is what I like **What do you dislike about Salesforce Customer Success?** It’s can be time consuming sometime. It takes a bit of time something which is not ideal. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Getting closer to the customers problems sooner. This cuts down time ### 27. Great for Learning New Features, but Access Can Be Challenging **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey R. | Senior Salesforce administrator, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Customer Success?** That help me learn new features and recommend sol it ions **What do you dislike about Salesforce Customer Success?** It’s a little difficult to gain access to them **What problems is Salesforce Customer Success solving and how is that benefiting you?** They help me with issues that I have with Salesforce, they also make sure that I’m using the product to its full benefit **Official Response from Choi Chow:** > We apologize for the challenges you've experienced in gaining access to our Customer Success team. If you continue having this issue, you can find help at https://help.salesforce.com/s/. ### 28. Great Variety and Helpful Support Make This Product Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon C. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I appreciate how it offers a variety of options and accessible help assistance. The availability of support makes using the product much easier and more convenient. **What do you dislike about Salesforce Customer Success?** No issues. None, I find it helpful and insightful. **What problems is Salesforce Customer Success solving and how is that benefiting you?** reaching target clients and streamline customer service ### 29. Great Support and Time-Saving, but Pricey **Rating:** 5.0/5.0 stars **Reviewed by:** Paola C. | Event and Data Management Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** They are readily available to assist and allows me more time to help customer **What do you dislike about Salesforce Customer Success?** I think he only thing that’s a little problematic is the cost **What problems is Salesforce Customer Success solving and how is that benefiting you?** I am a solo admin and this has helped me work more efficiently in salesforce ### 30. Comprehensive Customer View, but Reporting Overlap Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Venus E. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I love that there is a whole view of the customer from start to finish of a project. **What do you dislike about Salesforce Customer Success?** The reporting overlap across objects isn’t as nice to look at **What problems is Salesforce Customer Success solving and how is that benefiting you?** Have a full picture of all the projects of a client. ### 31. Great Tool for Solving Cx Issues—No Complaints So Far **Rating:** 5.0/5.0 stars **Reviewed by:** Raghava u. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** This tool has proven to be quite helpful in addressing our Cx issues. **What do you dislike about Salesforce Customer Success?** Loving everything about the platform, I do not have any dislikes at the moment. **What problems is Salesforce Customer Success solving and how is that benefiting you?** This tool has proven to be quite helpful in addressing our Cx issues. ### 32. User-Friendly Tools, but Ticket Resolution Can Be Slow **Rating:** 4.0/5.0 stars **Reviewed by:** Jeffrey W. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** I appreciate how easy it is to use the tools that are provided. **What do you dislike about Salesforce Customer Success?** Sometimes, there are periods when you have to wait for your tickets to be resolved. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Expanding into the AI space making creating and using agents more accessible ### 33. Limited Experience with Salesforce, Yet to See Full Benefits **Rating:** 2.5/5.0 stars **Reviewed by:** Brendan O. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** I value Salesforce Customer Success for their focus on customer relations, which is essential for my work. They provide solutions that appear to cater well to customer service needs, making them a promising choice for relationship management. **What do you dislike about Salesforce Customer Success?** Nothing **What problems is Salesforce Customer Success solving and how is that benefiting you?** None ### 34. Adorable Plushie Reward, but the Form Is a Hassle **Rating:** 4.0/5.0 stars **Reviewed by:** Kai M. | Revenue Operations **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Everything mostly the fact that I get a plushie - so cute! **What do you dislike about Salesforce Customer Success?** The fact that I have to fill out a form to get a plushie **What problems is Salesforce Customer Success solving and how is that benefiting you?** Actually I don’t know what what this is I just want a plushie ### 35. Great for Managing Leads, Wish I Knew About It Sooner just learned about this! **Rating:** 5.0/5.0 stars **Reviewed by:** Perrin A. | Administrative Assistant III **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** It’s helping us manage all of our stuff and applications with our leads **What do you dislike about Salesforce Customer Success?** I didn’t know about it until today and I’m kind of bummed that I didn’t **What problems is Salesforce Customer Success solving and how is that benefiting you?** It’s helping us filter through all of our contacts and accounts ### 36. Great Problem Solver with Excellent Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** David F. | Salesforce Marketing Cloud Consultant **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** It's way to solve my problems and accessibility **What do you dislike about Salesforce Customer Success?** I don't think I dislike anything about it **What problems is Salesforce Customer Success solving and how is that benefiting you?** This tool has been an excellent way to boost my business's productivity. I've found it very effective in helping me work more efficiently. ### 37. Simple and Satisfying Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Marija K. | Salesforce Technical Architect, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The proactive approach and willingness to share best practices have been particularly valuable. This attitude fosters a collaborative environment and encourages continuous improvement. **What do you dislike about Salesforce Customer Success?** At times, the wrong contact person reaches out to us. **What problems is Salesforce Customer Success solving and how is that benefiting you?** The achievement process is faster. ### 38. Great for Strategic Guidance, Lacks Deep Technical Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** They assist in setting clear objectives, like enhancing pipeline visibility or increasing customer retention, and then align particular Salesforce tools and metrics to support those goals. **What do you dislike about Salesforce Customer Success?** Customer Success typically emphasizes strategic adoption and the sharing of best practices, rather than providing in-depth technical troubleshooting. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Teams have been able to adopt and become comfortable with Salesforce tools more quickly. As a result, productivity has increased since everyone understands how to use automation, dashboards, and analytics effectively. ### 39. Service that inspires confidence from the first contract **Rating:** 3.5/5.0 stars **Reviewed by:** Francianny C. | Diretor de novos negócios, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Customer Success?** They respond quickly, are attentive, help superficially. **What do you dislike about Salesforce Customer Success?** Do you believe they will help you deeply when you hire, I asked to include it in my first contract. **What problems is Salesforce Customer Success solving and how is that benefiting you?** They did not resolve it, they are attentive, but do not understand the business in depth. **Official Response from Choi Chow:** > Thank you for taking the time to share your feedback. We’re glad to hear our team was attentive, but we’re sorry to learn that the support you received didn’t fully meet your expectations. ### 40. Excellent Support and Accessibility, No Complaints **Rating:** 5.0/5.0 stars **Reviewed by:** KY K. | Health IT Applications Administrator **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** They are always helpful and really make support accessible for me. **What do you dislike about Salesforce Customer Success?** I can't think of anything negative; in many ways, I believe they are perfect. **What problems is Salesforce Customer Success solving and how is that benefiting you?** This has helped me find solutions to achieve my business goals. ### 41. Great for Community Collaboration and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** I appreciate being able to log in and observe what others in the community are working on, as well as having the opportunity to seek support for any issues where I might be stuck. **What do you dislike about Salesforce Customer Success?** If you're just starting out with Salesforce, it can feel overwhelming at first because there's so much to learn. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Questions relating to sfmc, customer journeys. It allows me to continue to support my clients and provide support and insight ### 42. No Standout Features, Nothing to Dislike **Rating:** 4.0/5.0 stars **Reviewed by:** Nicola C. | Digital and Omnichannel Manager **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The support team provides guidance and success plans specifically designed to align with your business objectives **What do you dislike about Salesforce Customer Success?** the platform's high costs, complexity, and the challenges of user adoption and customization **What problems is Salesforce Customer Success solving and how is that benefiting you?** Identify the right customers and satisfaction ### 43. Salesforce: Exceptional Customer Support and Commitment **Rating:** 5.0/5.0 stars **Reviewed by:** David T. | CTO, Financial Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Salesforce is dedicated to supporting its customers and is genuinely committed to helping them achieve success. **What do you dislike about Salesforce Customer Success?** I haven't encountered any significant drawbacks. Salesforce maintains strong engagement with its customers. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Reporting, and ability to scale bus9ness ### 44. Think outside of the box with Salesforce. **Rating:** 5.0/5.0 stars **Reviewed by:** Preet B. | Sr Business Analyst **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** I like that they hear you out and ask for the needed sessions to understand your problems. **What do you dislike about Salesforce Customer Success?** Need more guidance to implement what is recommended. **What problems is Salesforce Customer Success solving and how is that benefiting you?** It’s giving us an outsider perspective to our own issues. ### 45. Great for Booking Workshops and 1-on-1 Expert Sessions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** I can register to workshops and 1 on 1 sessions with experts to get advice on my specific use case and issues. **What do you dislike about Salesforce Customer Success?** I don't like that it doesn't allow me to use the new support case form anymore and instead it's making me use the AI chat bot to create the case. **What problems is Salesforce Customer Success solving and how is that benefiting you?** I am trying to integrate Data Cloud and Agentforce into my company's Salesforce org and the initial configuration is confusing. ### 46. Love How Ubiquitous They Are **Rating:** 3.5/5.0 stars **Reviewed by:** Esmeralda S. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** They are everywhere and easy to find them **What do you dislike about Salesforce Customer Success?** they don’t always have the answers and I need to find someone else **What problems is Salesforce Customer Success solving and how is that benefiting you?** Nothing they have been helpful but sometimes they dont know where things are ### 47. Personalized service facilitates implementation and exceeds expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Eduardo E. | Salesforce Business Specialist, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **AI Translated:** This review has been translated from Portuguese using AI. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Personalized service, assisting us in the day-to-day implementation **What do you dislike about Salesforce Customer Success?** There is nothing I don't like about the service because it helps us a lot. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Understanding how we are helping each other in daily life ### 48. Effective License Controls, but Limited Feature Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy L. | Sr Director solutions engineering, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** The requirements for licenses prevents customers from i appropriately using our products **What do you dislike about Salesforce Customer Success?** Some features are co sidered development and not supported **What problems is Salesforce Customer Success solving and how is that benefiting you?** This app makes our customer service reps work faster and more efficiently. ### 49. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo P. | Director **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Customer Success?** Ease of use. Usability of the solution is great **What do you dislike about Salesforce Customer Success?** The configuration process to make it up and running. **What problems is Salesforce Customer Success solving and how is that benefiting you?** A full view of my customer. A complete understanding of the contacts, activities about it ### 50. Great for Customer Experience, But Needs More Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Customer Success?** Improving the customer experience has the potential to boost revenue. When businesses prioritize the needs and satisfaction of their customers, they are more likely to achieve better financial outcomes. **What do you dislike about Salesforce Customer Success?** There is a noticeable lack of information and updates about new releases. **What problems is Salesforce Customer Success solving and how is that benefiting you?** Enhancing customer experience can lead to increased revenue. By focusing on the needs and satisfaction of customers, businesses are more likely to see positive results in their financial performance. ## Salesforce Customer Success Discussions - [What is PSA in FinancialForce?](https://www.g2.com/discussions/what-is-psa-in-financialforce) - 2 comments - [What is PSA in Salesforce?](https://www.g2.com/discussions/what-is-psa-in-salesforce) - 2 comments - [View Salesforce Customer Success pricing details and edition comparison](https://www.g2.com/products/salesforce-customer-success/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-27+23%3A03%3A08+-0500&secure%5Bsession_id%5D=7016e2d7-459f-40ca-b30e-595c6fcef620&secure%5Btoken%5D=ce30b7f1d5f0aa25776608b6d505b63ee9bc6c6b04db4de569c215bfaf4fa0b3&format=llm_user) ## Salesforce Customer Success Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Salesforce Customer Success Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (184 reviews) - [SmartBug Media](https://www.g2.com/products/smartbug/reviews) - 4.8/5.0 (210 reviews) - [Skydog Ops](https://www.g2.com/products/skydog-ops/reviews) - 5.0/5.0 (165 reviews)