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# Coastal vs Salesforce Customer Success Comparison - What are their main differences?

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CoastalSalesforce Customer Success[+ Add Product](#)

Pricing

**Coastal**
No pricing available

**Salesforce Customer Success**

**Free** · Standard Success Plan

**Contact Us** · Premier Success Plan 

**Contact Us** · Signature Success Plan 

**Contact Us** · Professional Services

Show more

**Pros & Cons**
from reviews

**Coastal**

Helpful (6)

Support Responsiveness (6)

Expensive (4)

Expensive Pricing (4)

**Salesforce Customer Success**

Helpful (42)

Customer Support (37)

Poor Customer Support (29)

Expensive (27)

Screenshots

**Coastal**
No screenshot available

**Salesforce Customer Success**
 ![Salesforce Customer Success screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1343171/image-_2_.png)

**Ratings**
from reviews

Quality of Work

**Coastal**

**9.9** /10

Based on 152 responses

**Salesforce Customer Success**

**8.8** /10

Based on 485 responses

Responsiveness

**Coastal**

**9.9** /10

Based on 152 responses

**Salesforce Customer Success**

**8.8** /10

Based on 479 responses

Expertise of Team

**Coastal**

**9.9** /10

Based on 153 responses

**Salesforce Customer Success**

**8.8** /10

Based on 484 responses

Execution Ability

**Coastal**

**9.9** /10

Based on 150 responses

**Salesforce Customer Success**

**8.8** /10

Based on 478 responses

Communication Skills

**Coastal**

**9.8** /10

Based on 153 responses

**Salesforce Customer Success**

**8.9** /10

Based on 476 responses

Professionalism

**Coastal**

**10.0** /10

Based on 153 responses

**Salesforce Customer Success**

**9.2** /10

Based on 484 responses

Has the product been a good partner in doing business?

**Coastal**

**9.9** /10

Based on 167 responses

**Salesforce Customer Success**

**9.1** /10

Based on 136 responses

**Features**
ratings from reviews

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
31.7%

Mid-Market(51-1000 emp.)
48.9%

Enterprise(\> 1000 emp.)
19.4%

Small-Business(50 or fewer emp.)
31.7%

Mid-Market(51-1000 emp.)
48.9%

Enterprise(\> 1000 emp.)
19.4%

Small-Business(50 or fewer emp.)
26.5%

Mid-Market(51-1000 emp.)
43.6%

Enterprise(\> 1000 emp.)
29.9%

Small-Business(50 or fewer emp.)
26.5%

Mid-Market(51-1000 emp.)
43.6%

Enterprise(\> 1000 emp.)
29.9%

**Reviewers' Industry**

[![Coastal](https://images.g2crowd.com/uploads/product/hd_favicon/c5d9d389bd1bdf8257c31ebafad6f02b/coastal.svg "Coastal")](https://www.g2.com/products/coastal/reviews)
Coastal

Non-Profit Organization Management
15.6%

Information Technology and Services
7.0%

Hospital & Health Care
7.0%

Computer Software
4.8%

Higher Education
4.3%

Other
61.3%

[![Salesforce Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/salesforce-customer-success.svg "Salesforce Customer Success")](https://www.g2.com/products/salesforce-customer-success/reviews)
Salesforce Customer Success

Financial Services
10.3%

Information Technology and Services
10.1%

Manufacturing
6.7%

Computer Software
5.7%

Consulting
5.5%

Other
61.7%

Alternatives

**Coastal Alternatives**

 ![Magna5](https://images.g2crowd.com/uploads/product/hd_favicon/9916e4f5d3fba53b16f9c26f02e6f6dd/magna5.svg "Magna5")

[
Magna5
](/products/magna5/reviews)

 ![ATG Consulting, a Cognizant Company](https://images.g2crowd.com/uploads/product/hd_favicon/1539720491/atg-consulting.svg "ATG Consulting, a Cognizant Company")

[
ATG Consulting, a Cognizant...
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 ![Accenture](https://images.g2crowd.com/uploads/product/hd_favicon/1487565548/accenture.svg "Accenture")

[
Accenture
](/products/accenture/reviews)

 ![Simplus](https://images.g2crowd.com/uploads/product/hd_favicon/1487566194/simplus.png "Simplus")

[
Simplus
](/products/simplus/reviews)

**Salesforce Customer Success Alternatives**

 ![SmartBug Media](https://images.g2crowd.com/uploads/product/hd_favicon/18fa5810403f87cbea20de717121e9e8/smartbug.svg "SmartBug Media")

[
SmartBug Media
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 ![Accenture](https://images.g2crowd.com/uploads/product/hd_favicon/1487565548/accenture.svg "Accenture")

[
Accenture
](/products/accenture/reviews)

 ![Skydog Ops](https://images.g2crowd.com/uploads/product/hd_favicon/4e12862d9cb0f8b3ff2dffa63088862b/skydog-ops.svg "Skydog Ops")

[
Skydog Ops
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 ![Deloitte Consulting](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9199c34a6e2c3022144bd9c90bbbf2c2/deloitte-consulting.jpg "Deloitte Consulting")

[
Deloitte Consulting
](/products/deloitte-consulting/reviews)