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Compare Coastal and Salesforce Customer Success 
Featured Products
At a Glance
Market Segments
Mid-Market (49.2% of reviews)
Mid-Market (46.2% of reviews)
Entry-Level Pricing
No pricing available
Free
Coastal
Star Rating
(183)5.0 out of 5
Market Segments
Mid-Market (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CoastalSalesforce Customer Success
Star Rating
(370)4.4 out of 5
Market Segments
Mid-Market (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Customer Success excels in overall user satisfaction, reflected in its higher G2 Score. Users appreciate the team's proactive approach and their ability to understand workflows, which leads to practical advice that enhances the Salesforce experience.
- Users say that Coastal stands out for its agility and responsiveness. Reviewers highlight the company's ability to quickly scale operations and mobilize high-quality teams, making them feel like an extension of their own team, which is particularly beneficial for smaller organizations.
- According to verified reviews, Salesforce Customer Success has a significant edge in communication, with users noting quick replies and multiple communication channels. This responsiveness helps users feel supported and understood, enhancing their overall experience.
- Reviewers mention that Coastal's team is exceptionally knowledgeable and patient, especially during implementation. Users have shared positive experiences about how Coastal went above and beyond to ensure continuity and familiarity with their team members, even when faced with delays.
- G2 reviewers highlight that while Coastal boasts impressive ratings in quality of work and professionalism, Salesforce Customer Success still maintains a solid reputation for its execution ability and communication skills, which are crucial for effective customer support.
- Users report that Salesforce Customer Success, despite having a lower quality rating compared to Coastal, benefits from a larger volume of recent reviews, indicating a more consistent and reliable user experience over time, which can be a deciding factor for potential buyers.
Pricing
Entry-Level Pricing
Coastal
No pricing availableSalesforce Customer Success
Standard Success Plan
Free
Explore self-guided resources, like online learning, videos, and community advice. Included in all licenses.
- Trailhead
- Help Portal
- Trailblazer Community
Free Trial
Coastal
No trial information availableSalesforce Customer Success
No trial information availableRatings
Quality of Work
9.9
149
9.0
316
Responsiveness
9.9
149
9.0
313
Expertise of Team
9.9
150
8.9
315
Execution Ability
9.9
147
9.0
312
Communication Skills
9.8
150
9.1
311
Professionalism
10.0
150
9.4
314
Has the product been a good partner in doing business?
9.9
164
9.1
123
Features by Category
Planning
Not enough data
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Delivery
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Support
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Planning
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Delivery
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Planning
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Delivery
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Planning
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Delivery
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Support
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Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Coastal and Salesforce Customer Success are categorized as Salesforce Consulting Services
Expertise for Salesforce Ecosystem
Shared Salesforce Consulting Services Expertise
Coastal and Salesforce Customer Success have expertises for Salesforce Consulting Services in Einstein AI, Education Cloud, Experience Cloud, Customer 360 Platform, Marketing Cloud, Nonprofit Cloud, Revenue Cloud, Sales Cloud, Industry Products, and Service Cloud
Unique Salesforce Consulting Services Expertise
Salesforce Customer Success has expertises for Salesforce Consulting Services in Commerce Cloud
Reviews
Reviewers' Company Size
Coastal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
15.8%
Information Technology and Services
7.1%
Hospital & Health Care
7.1%
Computer Software
4.9%
Higher Education
4.4%
Other
60.7%
Financial Services
10.2%
Information Technology and Services
8.1%
Manufacturing
6.9%
Computer Software
6.0%
Consulting
5.7%
Other
63.0%
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