saasgenie Inc Reviews & Provider Details

At saasgenie, we help organizations worldwide modernize their ITSM and CX operations faster. As certified partners of Freshworks, Intercom, Halo, Rocketlane, Zoom, and more, we offer end-to-end consulting and implementation services — from strategy to rollout. Our services include: ITSM or Helpdesk Tool Evaluation Product Evaluation – Personalized Demos and POCs End-to-End Implementation Services Data Migration Services Apps and Integrations Powered by our proprietary AI-driven data migration accelerator, we make migrations between SaaS platforms faster, cheaper, and error-free.

Seller

saasgenie Inc

Discussions

saasgenie Inc Community

Languages Supported

English

Services Offered

ITSM Tool Selection, Helpdesk Tool Selection, Service Desk Migration, Apps & Integrations, Managed Services

Locations Serviced

United Kingdom, India, United States

Overview by

Srihari Jagannathan

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AC

Verified User in Consulting

Mid-Market (51-1000 emp.)

3/4/2026

"Polite, Professional Support—But Unexpected Freshservice Issues Slowed Progress"

3.5/5

What do you like best about saasgenie Inc?

Working with Madhav was great. He was polite and professional. While we ran into stressful situations, he handled it with ease and I appreciated the patience he had during this entire process. He also was able to jump in on the technical side for issues where I did not have experience. Review collected by and hosted on G2.com.

What do you dislike about saasgenie Inc?

I'm not sure if this is a dislike, but I think the volume and the complications we ran into were a surprise to us both. I think the Freshservice tool had issues that were either unexpected or not logical and so that delayed us significantly. There were items I was finding and fixing and questioning because I needed to make sure I understood vs. being guided as much. I think also in the beginning I was doing more follow up but by the end that had changed. Review collected by and hosted on G2.com.

Recommendations to others considering saasgenie Inc:

I think it was more of there were a lot of things with Freshservice that were not documented or clear while we were working through problems. So while this is Freshservice's 3rd party vendor that helped us with workspaces. I think there was a lot of false expectations I had about timing and the ease of this process. I'm not sure that this is necessarily a reflection of Saasgenie, more that I was in shock about the complexity of this entire process just to have a different license. I think there needs to be major improvements of expectations, what's involved, understanding the full scope before Freshservice involves Saasgenie to make sure this makes sense in how we work since it seemed like we were outside the norm of their clients. Review collected by and hosted on G2.com.

What problems is saasgenie Inc solving and how is that benefiting you?

They helped with the transitioning of tickets and updating workflows for Freshservice and our new workspace. I could not have been able to move everything over myself due to the volume as well as API coding that I wasn't familiar with prior. That helped in not having to recreate every workflow and be able to push items into the proper space. Review collected by and hosted on G2.com.

AR

Verified User in Real Estate

Mid-Market (51-1000 emp.)

3/18/2026

"Knowledgeable, Supportive Developer Who Built Unique Custom Onboarding Workflows"

5/5

What do you like best about saasgenie Inc?

My SaasGenie developer, is very knowledgeable and supportive. She was able to create some unique workflows to help us develop our own custom onboarding process as opposed to the out of box experience. She also was incredibly responsible in meeting deadlines and owning the process we laid out. This included working with FreshService to resolve a backend, not development issue. Review collected by and hosted on G2.com.

What do you dislike about saasgenie Inc?

No real issues, at most different time zones. We were still able to connect, and when necessary use alternate means of communication for off hour communications. Review collected by and hosted on G2.com.

Recommendations to others considering saasgenie Inc:

Don't be afraid to describe the process or goal you want if isn't a FreshService out of the box item. If it can be designed and built, I believe SaasGenie can get it done. Review collected by and hosted on G2.com.

What problems is saasgenie Inc solving and how is that benefiting you?

SaasGenie is assisting us in moving our Onboarding process to FreshService through customized workflows. Review collected by and hosted on G2.com.

PC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

3/10/2026

"Attentive and knowledgeable RocketLane implementers"

3.5/5

What do you like best about saasgenie Inc?

saasgenie Inc takes the time to listen to the businesses requirements and to find ways to customise the software to meet those needs. Review collected by and hosted on G2.com.

What do you dislike about saasgenie Inc?

Our implementation specialist at saasgenie Inc talked very vast during training which often made it difficult to follow. Review collected by and hosted on G2.com.

Recommendations to others considering saasgenie Inc:

Don't be afraid to ask questions and know what you want - saasgenie Inc will be very honest about what can and can't be done and they will always try to find a way. They are also very good at monitoring project progress and are agile to extending roll out times if necessary. Review collected by and hosted on G2.com.

What problems is saasgenie Inc solving and how is that benefiting you?

Implementing RocketLane as a robust project management platform for our SaaS implementation business. We specifically required a platform that integrates well with HubSpot CRM, and that offers sound resource planning capabilities. Review collected by and hosted on G2.com.

PT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

2/6/2026

"BEST ON CALL CONCIERGE SUPPORT TEAM"

5/5

What do you like best about saasgenie Inc?

KNOWLEDGEABLE AND VERY AVAILABLE HELP ON SHORT NOTICE TO ADDRESS ONBOARDING ISSUES Review collected by and hosted on G2.com.

What do you dislike about saasgenie Inc?

MORE PREBUILT EXAMPLES AND A TEST PLATFORM WOULD HAVE BEEN HELPFUL TO EASE IN DEMONSTRATIONS... RATHER THAN HAVING TO BUILD AS WE WENT ALONG. REALIZE OUR PROCESS WAS SOMEWHAT UNIQUE AS WELL. Review collected by and hosted on G2.com.

Recommendations to others considering saasgenie Inc:

ON CALL CONCIERGE HELP TO FACILITATE THE BEST ONBOARDING EXPERIENCE. SOMEONE WITH THE TIME TO LISTEN TO YOUR NEEDS AND ADVISE ON BEST PRACTICES. ADDED TEAM MEMBER TO WORK THROUGH CHALLENGES AND FIND A SOLUTION THAT WORKS FOR THE COMPANY OBJECTIVES FOR THE PRODUCT. Review collected by and hosted on G2.com.

What problems is saasgenie Inc solving and how is that benefiting you?

HELPED TO FIND BEST PRACTICES AS THEY RELATE TO OUR PROJECT. WALKED THROUGH EXAMPLES AND TO SHOW POSSIBLE SOLUTIONS WHICH MIGHT BE A GOOD FIT. Review collected by and hosted on G2.com.

ZB

Zach B.

Mid-Market (51-1000 emp.)

2/3/2026

"Professional Team That Consistently Meets Our Needs"

4.5/5

What do you like best about saasgenie Inc?

Their professionalism and ability to meet our needs. Review collected by and hosted on G2.com.

What do you dislike about saasgenie Inc?

There is nothing that we dislike about saasgenie or their staff. Review collected by and hosted on G2.com.

Recommendations to others considering saasgenie Inc:

If you are looking for technical staff to assist with project completion or backup resources. Whatever your need, they are and continue to be very helpful. Review collected by and hosted on G2.com.

What problems is saasgenie Inc solving and how is that benefiting you?

We needed assistance in migrating from RingCentral to Zoom Phone. The engineer from saasgenie was helpful, well spoken, and very technical. He made the migration simple and quick with zero impact to the business. Review collected by and hosted on G2.com.

EP

Verified User in Publishing

Mid-Market (51-1000 emp.)

2/5/2026

"Great to Work With and Delivered on Their Promises"

4.5/5

What do you like best about saasgenie Inc?

They were good to work with and delivered on what they promised Review collected by and hosted on G2.com.

What do you dislike about saasgenie Inc?

In the middle of the project we transitioned off from Nageswar and started to rely more on Swetha - this created frustration as there wasn't a good understanding of what Nageswar had built or why. Review collected by and hosted on G2.com.

Recommendations to others considering saasgenie Inc:

They were very solid partner to work with. Review collected by and hosted on G2.com.

What problems is saasgenie Inc solving and how is that benefiting you?

They completed our FreshService implementation. We worked with Swetha- who seemed very solid on technical questions. We also worked with Nageswar - who was more of a solutionist and contributed greatly to the success of the project. And we worked with Deepika who was an awesome project manager. Review collected by and hosted on G2.com.