What do you like best about RunCloud.io?
There are several features we like about RunCloud. We'll mention our top three below.
First, RunCloud makes everyday server management tasks – e.g., server provisioning, application deployment, server monitoring, and backups – simple to perform. The graphical user interface (GUI) is intuitive and a delight to use – we prefer RunCloud's GUI to other web hosting control panels, including GridPane and Cloudways. With RunCloud, everything works as expected. We have not needed to refer to the RunCloud documentation ("Docs") much, but on the rare occasion we have used it, the documentation has been clear, concise, and helpful.
Second, RunCloud offers support for OpenLiteSpeed (OLS). When provisioning a server, we can choose between an Nginx server stack and an OLS server stack. We decided to go with the OLS option because doing so enables the use of the excellent LiteSpeed Cache for WordPress (LSCWP) performance plugin, which is free. If we had selected the Nginx server stack instead, we would likely have had to purchase a comparable performance plugin, e.g., WP Rocket, FlyingPress, or Swift Performance for our websites. Besides cost savings, using the LSCWP plugin allows us to leverage the QUIC.cloud CDN and online services. (To use the QUIC.cloud services, a website must have the LSCWP plugin installed and activated). The QUIC.cloud Standard Plan comes with monthly free credits and is cost-effective, thus further lowering the costs of running our websites.
Third, we appreciate how RunCloud has made incremental improvements to its offering. For example, yesterday (August 1, 2022), RunCloud announced that they had added Google Drive and Dropbox as external storage destinations for web application backups. A few months ago, RunCloud introduced Backup v3.0, which is currently in public beta. With this new backup system, they removed the previous backup storage limit. Also, they now include the cost of backups to all destinations (RunCloud storage, external storage, and local storage) in the paid subscription plan. (Previously, the "Backup Pro" subscription cost $1 per site per month) Review collected by and hosted on G2.com.
What do you dislike about RunCloud.io?
The Basic Plan is limited to one server only. A couple of months ago, when we wanted to move our websites to a different server on the same RunCloud account, the Support representative informed us this was not possible since the Basic Plan allows only one server to be connected. He suggested we upgrade to the Pro plan. This information was contrary to what a different representative had told us before we signed up for the Basic Plan. In our online chat, this person said that RunCloud could change my plan "to the Trial plan for 1-3 days on which you can add the second server and migrate your web apps to the new server." Because users may need to change their server at some stage, I believe RunCloud should give those on the Basic Plan a temporary upgrade for, say, one or two days so that they may move their websites to the new server. In our case, we found an alternative way to move our ten websites from the old server to the new one while still staying on the Basic Plan. However, the multiple website migrations consumed plenty of time and energy. Our firm will upgrade to the Pro plan (which allows unlimited servers) soon, mainly because we want to move some websites to a server geographically closer to the target audience of those sites (compared to the physical location of the current server) to improve webpage download speed. Another benefit of the Pro plan will be a more straightforward process of website migrations if we change servers than we experienced two months ago. Review collected by and hosted on G2.com.
