One of the most important aspects of RUN is that I can easily import my payroll information into QuickBooks Online. The process is simple and accurate. Review collected by and hosted on G2.com.

Occasionally, when we update an employee’s phone number and/or email address, it affects their ability to log in or reset their password. While your support team is always able to resolve it, it’s still an inconvenience for both the employee and the payroll administrators. Review collected by and hosted on G2.com.

RUN is a very simple platform that allows great capabilities for business owners to maintain control over their payroll workflow, without it being overly complicated or time consuming. The integrated time-keeping is very useful, and keeps everything that I need in one platform.

I enjoy the ease of use and simplicity, and it functions very quickly. Review collected by and hosted on G2.com.

AI assistant has now replaced a majority of what real and helpful agents used to do. I absolutely detest the decision to implement AI, and I am tremendously disappointed in ADP for this decision especially considering that ADP has always offered what I would consider to be the best customer service that I have ever had the pleasure to interact with both professionally and personally. AI is not the answer to customer service, and it cannot replace a helpful and thoughtful human representative. The time to resolution for me has drastically increased since this implementation, and completely soured my experience. Review collected by and hosted on G2.com.

RUN Powered by ADP is very responsive, which I really appreciate. I also value the simplicity and ease of communicating via chat. The initial setup was very simple and straightforward, which was great. Review collected by and hosted on G2.com.

While RUN Powered by ADP is generally easy to use, I found one part of the setup process frustrating: having to preauthorize a list of ADP bank accounts. That requirement added an extra administrative step up front and made the overall process feel more complicated than it needed to be. A more streamlined approach here would make the experience smoother and improve usability. Review collected by and hosted on G2.com.

RUN makes payroll processing easy. Everything from tax computations, tax filings, and management of employees' paychecks is handled efficiently and in a timely manner. Review collected by and hosted on G2.com.

Occasionally, the website seems a little cluttered, but I think that is only on certain pages. Overall, I find that the RUN site is fairly easy to navigate. Review collected by and hosted on G2.com.

The help you can get from representatives who understand what it is you actually need and provide learning and training in the process

ADP can be reached when you need them, they are very good to long time clients. They resolve your issue and they will waive any fees if you explain the issue that caused the fee. They are very good with Non profit organizations and I have work at different companies that also used ADP Review collected by and hosted on G2.com.

when I am 400 in the chat line but mostly I don't have too many complaints that I don't resolve ASAP The reporting and processing is very user friendly and adaptable across the board

Agree but chat has been improved upon. Sometimes the message is not communicated well but ADP agent always guides you through Review collected by and hosted on G2.com.

I like how easy RUN Powered by ADP is to use. I use it for payroll, and it lets me pull taxes from employee checks and pay them to the government without having to do many steps. The initial setup was fantastic. Review collected by and hosted on G2.com.

I find the AI chat isn’t intuitive or capable enough to resolve every issue. For example, I couldn’t garnish an employee’s wages because the option wasn’t activated, and even after activation it still didn’t appear; the page needed a refresh, but the AI didn’t suggest that. I also had to speak with a representative to fix an incorrect payroll. Representatives can do more, but they’re often undertrained or disconnect the chat when they don’t know the answer instead of escalating it. I also wish RUN Powered by ADP sent more 1–2 minute tutorial videos on setup and features I pay for but may not know about, since I don’t always have time to read a long article. Review collected by and hosted on G2.com.

As a small business owner, I wear several hats, and payroll is one responsibility I want to manage efficiently without spending hours on administrative tasks. What I appreciate most about RUN Powered by ADP is its user-friendly interface. The dashboard makes it convenient to review payroll, access employee information, check previous transactions, and retrieve reports. The navigation is straightforward, and I can generally find what I need without much effort.

Another valuable feature is how RUN brings payroll processing, payroll tax reporting, employee records, and reporting tools together in one system. This integration reduces the need to manage separate processes and helps keep our payroll information consistent. I particularly appreciate having payroll tax filing services connected to our payroll activity rather than having to prepare those filings independently.

In terms of performance, RUN has been dependable for our regular payroll needs. From a pricing and return-on-investment perspective, the biggest benefit is the time saved. As a small business without a dedicated payroll department, having a system that handles recurring payroll responsibilities and associated tax reporting provides practical value.

Customer support has also been a positive experience. Recently, I contacted ADP regarding an upcoming corporate name change and needed clarification about payroll tax filings, banking, and the timing of the transition. The representatives were patient, professional, and willing to research the details before providing guidance. I appreciated that they didn't simply give me a generic response.

I also like having ADP Assist available within the platform. The AI-assisted support experience provides a convenient starting point for questions without having to leave RUN. For more complicated situations, I appreciate being able to continue the conversation with a representative who can investigate the issue further. That combination of digital assistance and human support is particularly useful.

Overall, RUN offers a good balance of usability, integrated payroll functions, dependable performance, accessible support, and value for a small business. It allows me to spend less time on payroll administration and more time focusing on running the business. Review collected by and hosted on G2.com.

While RUN Powered by ADP works well for our everyday payroll needs, I think there's room for improvement in how it handles less common administrative situations. The platform is fairly intuitive for routine payroll, but when something more complicated comes up, such as a legal business name change, the process isn't always as clear.

For example, I recently needed to understand how a corporate name change would affect payroll tax filings, banking, and the timing of updates within RUN. Although customer support was helpful, it took conversations with multiple representatives to get complete answers. I would have preferred a clear, step-by-step guide within the platform explaining the requirements, necessary forms, and potential implications.

Another area for improvement is the self-service functionality. Certain account changes still require downloading forms and submitting them for processing rather than completing everything directly within RUN. A more streamlined digital workflow, with the ability to track the status of submitted requests, would make the experience better.

ADP Assist is convenient for initial questions, but I'd like to see its AI capabilities provide more detailed, situation-specific guidance, especially for complex payroll and tax-related issues. It would be helpful if the system could recognize when a question requires specialized assistance and connect users with the appropriate support resources more efficiently.

Overall, my concerns are less about routine payroll performance and more about making administrative changes, documentation, and support processes easier to navigate. Improving those areas would make an already useful platform even better for small business owners. Review collected by and hosted on G2.com.

The transition itself was completely seamless. The ADP onboarding team provided exceptional support, holding our hands through the entire setup and patiently answering every single question we had.The biggest game-changer for me has been the ADP mobile app. It gives me complete freedom. I can securely report payroll from absolutely anywhere, whether I am away from my desk or traveling. Review collected by and hosted on G2.com.

I am still learning, but so far, I have not found anything that I dislike. If I had to pick maybe recording manual 1099 check vouchers. I seem to have to ask for help still. Review collected by and hosted on G2.com.

It is user friendly and easy to navigate. Bigger payroll systems have too many bells and whistles and can be very daunting and confusing to make it through one payroll. Run is easy to process, easy to change, easy to update and easy to process your payroll Review collected by and hosted on G2.com.

There is not anything that stands out, live chat is great for when you have an issue, possibly trying to navigate cancelling a check or voiding it, but as I said, Live chat is very helpful and eager to help Review collected by and hosted on G2.com.

It was very easy to confirm my suspicions about why employees using a Cash App card were not getting paid “early.” The representative explained that ADP had made some changes, and that pay would now be available to the employee on the actual pay date. Review collected by and hosted on G2.com.

Even though this question was an easy fix, sometimes it’s still nice to be able to pick up the phone and talk to a “live” person—someone knowledgeable who can help you sort out the issue. Review collected by and hosted on G2.com.