I love RUN Powered by ADP for its ease and accuracy, which is great for our bi-weekly payroll and related tax filings. The support team is fantastic and usually very quick, with the chat mode used for about 98% of my questions. The wait times are actually quick, which I appreciate a lot. The reporting options and their flexibility stand out to me as great features. The initial setup was very easy. Review collected by and hosted on G2.com.

I would be interested in actually being able to see more "note" areas for when I make changes to payroll rates or any changes that I make to an employee for instance on their bank changes Review collected by and hosted on G2.com.

I love that RUN Powered by ADP is quick, easy, and user-friendly. I appreciate the time clocking in feature, the kiosk, and how it helps with clock ins and outs, PTO, and sick time. Having it connected with a free ZipRecruiter account is really nice because it gives me candidates when I need to hire. It's also fairly easy to set up. Review collected by and hosted on G2.com.

I think for the amount of money that I spend, I should have more HR support. Especially when it comes to employee mitigations and things like that, help with employee handbooks and documents like that. I just think I spend a lot of money with RUN Powered by ADP, and I don't get those features. Review collected by and hosted on G2.com.

That the customer services advice is trusted and highly responsive. It's truly been the best investment that I've made in my business because I can trust what they're saying is correct. Review collected by and hosted on G2.com.

The only thing that I dislike is that they don't have a general accounting/business consulting arm. I would 100% utilize that part of their business if they offer it in the future. Review collected by and hosted on G2.com.

I like that RUN Powered by ADP makes payroll easier without me having to calculate taxes. The app is easy to use when I can’t get to my computer, and I can email new employees to fill out their paperwork. Setup was very easy. I also love the chat option, though the AI didn’t answer my question correctly. Review collected by and hosted on G2.com.

I sometimes have a hard time finding the correct phone number or reaching the right person through chat to get accurate answers. Once I’m connected to a person, they usually handle it quickly. I love the chat option, but the AI gave me an incorrect answer today, and I might have believed it if I weren’t more aware of the numbers. I do not like that I now have to input the bi-weekly payroll by each week. That makes it a lot hard for restaurants when dealing with taxes and various hours. That might be a new requirement, however I think the process could be made easier Review collected by and hosted on G2.com.

The interface is simple and easy to use. The reps are very helpful and prompt with answering questions. The AI tool helps me with quick solutions..... I feel like I am getting my money's worth because ADP takes care of all the filing and taxes for you. I just click "run payroll" every month and give everything a once over so it's just one less thing I need to worry about since ADP is a pro at this. I can trust ADP is taking care of things the way they should and if mistakes are made, they own them. They are available to answer my questions and concerns all the time and explain things so well. Review collected by and hosted on G2.com.

The labeling on the invoices can be a little vague, which is hard to know what the charges are for exactly without doing a little digging. Most of the rest is very clear. Review collected by and hosted on G2.com.

I like the ease of use and how straightforward it is to process payroll. The live help and customer support are also very valuable. When I have a question or run into an issue, it’s reassuring to know I can quickly reach someone who can provide clear guidance and help resolve it. Review collected by and hosted on G2.com.

Tax-related issues have been the biggest concern. We have experienced previous errors, along with ongoing issues that have remained unresolved for too long. Although customer support is generally helpful, resolving tax matters has required repeated follow-up and has caused unnecessary stress and uncertainty. Review collected by and hosted on G2.com.

It makes it easy for me to pay payroll, see the people working with the company and their times, generate payment and tax reports, filter information, and it's easy when adding or removing personnel. Review collected by and hosted on G2.com.

When I have to pay and can only do 3 out-of-cycle payrolls, it's inconvenient that I can't edit or delete, and that it can only be done from the search bar. There should be an easier and more direct way to access this function. Review collected by and hosted on G2.com.

I like that RUN Powered by ADP’s customer service agents are polite and professional, and they handle my problems. They’ve helped with payroll issues and workers’ comp forms, which makes my life a lot easier. I’ve never been unsatisfied with them. The online payroll system is easy to use once you’re familiar with it, and the tutorial was very simple. Now I find the whole program easy to use. Review collected by and hosted on G2.com.

I don't really have any real complaints about RUN Powered by ADP. The one thing that bothers me is getting emails and phone calls from sales agents trying to upsell me, so I often ignore them. I'd rather have them lay out what they're offering, include the price in the email, and give the pluses and minuses so I don't have to get on a call. This is on the sales side, not customer service or the program itself. Review collected by and hosted on G2.com.

ADP ran my payroll reliably for two years and handled all the accounting correctly. The representative who onboarded me was thorough and knowledgeable. Review collected by and hosted on G2.com.

After having ADP continuously for two years, I attempted to log in in order to make a change to payroll. As I searched for my password, I was surprised to discover that my notification emails prior to each payroll cycle had stopped six months prior.

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After hours of unsuccessful logins and dead ends, I found out that my account access had been removed without notifying me — in spite of the fact that ADP had continued to process my payroll and charge their monthly fee (which is why things had appeared normal).

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The customer service agent was prohibited both from unarchiving my account, and from creating a new login (b/c my primary email was already associated with the original account). It took several hours of phone calls to resolve this issue.

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I should have received multiple emails, phone calls, and text messages before an action so extreme as permanently removing my account access was taken.

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It turns out that the default behavior of the ADP system is to archive an account if the owner does not "regularly" log in — but this necessity is not made known, there are no prompts to log in, and even the customer service agent didn't know what login frequency is required. This is insane behavior for a system that is designed to be "set it and forget it." Moreover, it is incredibly irresponsible for a financial institution I had trusted with hundreds of thousands of dollars. I cannot overstate my shock and the loss of trust.

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Needless to say I will be ending my relationship with ADP and using another payment processor moving forward. Review collected by and hosted on G2.com.

I appreciate RUN Powered by ADP’s excellent customer service. The representatives are helpful, responsive, and professional, and I use the chat feature a lot. They’ve given me step-by-step help navigating the employee section, making sure employees are active in their mobile apps, and sharing instructions so employees can get access. They’ve also helped me set up local taxes and jurisdictions, create and filter accrual reports in Time and Attendance, change time tracking and supervisor settings, and unlock time cards and make adjustments when needed so payroll is accurate. The initial setup was simple. Review collected by and hosted on G2.com.

My biggest frustration with RUN Powered by ADP is the limitation on project and labor distribution allocations by percentage. I have to manually enter and calculate the percentages on employee time cards, then split and enter them again because they don’t carry over to the payroll preview. The allocations also aren’t reflected in the final details report. This creates extra administrative work, increases the potential for human error, and makes payroll reconciliation and project-based reporting time-consuming. I’d also like RUN Powered by ADP and Time and Attendance to communicate better. When I create and activate a department in RUN, I have to go into Time and Attendance and manually add and activate the same department there. Review collected by and hosted on G2.com.