--- title: Rocket.Chat Reviews meta_title: 'Rocket.Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 374 reviews by the users' company size, role or industry to find out how Rocket.Chat works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 374 scale: '5' date_modified: '2026-08-09' parent_category: name: Internal Communications url: https://www.g2.com/categories/internal-communications --- # Rocket.Chat Reviews **Vendor:** Rocket.Chat Technologies **Category:** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging) **Average Rating:** 4.2/5.0 **Total Reviews:** 374 ## About Rocket.Chat Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. ## Rocket.Chat Pros & Cons **What users like:** - Users highlight the **ease of use** of Rocket.Chat, making communication smooth and adaptable for diverse team needs. (14 reviews) - Users value the **flexibility and control** offered by Rocket.Chat, enhancing usability and collaboration across diverse teams. (11 reviews) - Users value the **flexible and secure communication** offered by Rocket.Chat, enhancing collaboration and productivity effortlessly. (9 reviews) - Users appreciate the **easy communication** features of Rocket.Chat, enhancing collaboration across teams and departments efficiently. (9 reviews) - Users value the **robust security features** of Rocket.Chat, ensuring privacy and compliance in their communications. (9 reviews) - Users love the **customization** options in Rocket.Chat, allowing tailored workflows and enhanced team collaboration effortlessly. (7 reviews) - Intuitive (7 reviews) - Simple (7 reviews) - User Interface (7 reviews) - Customizability (6 reviews) **What users dislike:** - Users find the **user interface not user-friendly** , causing complexity and slowing down adoption for new users. (7 reviews) - Users find the **user interface complex and dated** , hindering adoption and requiring continuous adjustments for optimal performance. (7 reviews) - Users find the **learning curve steep** , as the interface can be overwhelming and lacks intuitive guidance for new users. (5 reviews) - Users find the **interface not intuitive** , complicating navigation and slowing down adoption for new users. (5 reviews) - Users find the **poor interface design** of Rocket.Chat hampers adoption and can complicate setup and usage. (5 reviews) - UX Improvement (5 reviews) - Difficult Interface (4 reviews) - Difficult Settings Management (3 reviews) - Difficult Setup (3 reviews) - Users note several **missing features** in Rocket.Chat, including poor text editing and lack of document attachments. (3 reviews) ## Rocket.Chat Reviews ### 1. The interface is simple but for human assistance, visual bugs occur in some versions **Rating:** 3.5/5.0 stars **Reviewed by:** Mallu Q. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Rocket.Chat?** Interacting with emojis and gifs in Channels is cool, the interface is simple **What do you dislike about Rocket.Chat?** errors when sending files, problems with date, there are many permission configuration options that it is not clear what they will impact on access restrictions it is confusing **What problems is Rocket.Chat solving and how is that benefiting you?** Support is very quick to respond. ### 2. Messaging and integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Rocket.Chat?** We use the tool for internal team communication and between teams. What we value most is the ability to integrate Rocket.chat with other tools, and we are getting a lot of benefit from it. **What do you dislike about Rocket.Chat?** Nothing for the moment. We continue expanding its use. **What problems is Rocket.Chat solving and how is that benefiting you?** Integration with other tools ### 3. Lite communication tool to communicate across teams **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Rocket.Chat?** 1. Possible to get windows notifications either by using the rocket chat app or the website. 2. Create groups and link them with other tools (Jira, Jenkins). 3. Making a call is also something new that I appreciate. 4. Quote sentences and inline code are great basic features **What do you dislike about Rocket.Chat?** 1. As it's a lite communication tool, GUI is a little basic and does not provide many options compared to other expensive tools. So overall the usage of it is limited but still efficient for specific use cases. **What problems is Rocket.Chat solving and how is that benefiting you?** 1. Communication with different teams. Using a web or app application is possible (So it can be also launched on Mobile to get a notification when someone sends you a message). 2. BUG track when a group is created to follow the status, you can add/remove members to the group. ### 4. Expectations met **Rating:** 5.0/5.0 stars **Reviewed by:** Gustavo N. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about Rocket.Chat?** Video conference, private meeting rooms **What do you dislike about Rocket.Chat?** Rigid layout, few customization possibilities **What problems is Rocket.Chat solving and how is that benefiting you?** Better interaction with the team ### 5. Very pleasant, it facilitates team communication **Rating:** 5.0/5.0 stars **Reviewed by:** Leandro Rodrigues C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Rocket.Chat?** The practicality and the possibility of sending messages, images, and files. **What do you dislike about Rocket.Chat?** The webhook will be unitary for all channels and the notification system will be good. **What problems is Rocket.Chat solving and how is that benefiting you?** Facilitate the accumulation of messages in a single channel, both with external clients and with internal communication. ### 6. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Taiguara D. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Rocket.Chat?** Is very easy to configure and use the plataform **What do you dislike about Rocket.Chat?** I didn't like the way you access the replay conversations, I found it confusing, to access it you have to click on the replay button, it could be opened just by clicking on the message **What problems is Rocket.Chat solving and how is that benefiting you?** Fast communication between business areas of the company ### 7. One of the best tool to interact with colleagues **Rating:** 4.0/5.0 stars **Reviewed by:** Sasi k. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Rocket.Chat?** It's like common interaction tool used in companies but the thing here is it's cheap in cost compared with other tools. Offers best solution **What do you dislike about Rocket.Chat?** The UI of the rocket chat should be improved very much when I last used it 17 months ago the UI is bad and also the mobile application needs to be improve and right now I heard there a step ahed **What problems is Rocket.Chat solving and how is that benefiting you?** We are using rocket chat in the company as an communication tool to interact with the colleague's ### 8. User friendly. Ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Rocket.Chat?** Rocket is very much light weight communication channel within the organisation. Sharing of documents and creation of group chat is best features. You can create your own channel for any kind of work. **What do you dislike about Rocket.Chat?** There is nothing to dislike only improvement is on area of more features. Searching of chat can be improved by adding more search options on various levels. Looking forward to have very soon. **What problems is Rocket.Chat solving and how is that benefiting you?** Faster communication. Organization personal chat. Communication on reliable platform. No need to have depend on external party. Within organisations you can setup ### 9. Reliable service, harmless upgrades, and responsive support. **Rating:** 5.0/5.0 stars **Reviewed by:** Victor U. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Rocket.Chat?** stability, agility in support when necessary. Simple, intuitive dashboard. Simplicity for API integration. **What do you dislike about Rocket.Chat?** When not used via the WEB, the service requires a lot of desktop processing. There is no dashboard to monitor the quality of care. **What problems is Rocket.Chat solving and how is that benefiting you?** Internal communication between employees. Customer service via omnichannel. ### 10. Development experience **Rating:** 4.5/5.0 stars **Reviewed by:** Nishant P. | Software engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Rocket.Chat?** The most beautiful thing about rocket chat is the helping nature community members and how the all projects are organized in such s great manners. **What do you dislike about Rocket.Chat?** I feel like rocket chat can make mobile experience better by improvement mobile version. **What problems is Rocket.Chat solving and how is that benefiting you?** Omni channel is the great feature which solves the day to day business problems. Rocket chat is a jack of all trades 🤩. ### 11. Very nice and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Régis Leandro B. | Desenvolvedor Ruby on Rails, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Rocket.Chat?** The ability to use threads to organize chats **What do you dislike about Rocket.Chat?** Sometimes is difficult to search in chats **What problems is Rocket.Chat solving and how is that benefiting you?** It handles very well our asynchronous comunication ### 12. Great experiences with rocket chat **Rating:** 5.0/5.0 stars **Reviewed by:** Vitor Paulo S. | Desenvolvedor de software, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Rocket.Chat?** The simplicity and efficiency of the app **What do you dislike about Rocket.Chat?** Slowness in sending messages, nothing that discredits the app **What problems is Rocket.Chat solving and how is that benefiting you?** Centralize communication in one place ### 13. Great privacy and security. **Rating:** 4.5/5.0 stars **Reviewed by:** SAPNA J. | Student, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Rocket.Chat?** The best thing about Rocket.chat is iits greatly privacy and security. Even the developers of Rocket.chat cannot retrieve private information. **What do you dislike about Rocket.Chat?** Nothing as such. I am pretty satisfied with Rocket.chat. **What problems is Rocket.Chat solving and how is that benefiting you?** It's one of the best platform for networking with community. The problem its solving is with privacy and security and it helps me to keep my information safe. ### 14. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bruno R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Rocket.Chat?** Rocket.Chat is a very easy channel to use. However, I still use the free edition, which impacts usability. **What do you dislike about Rocket.Chat?** At times, he loses the connection even with internet access. **What problems is Rocket.Chat solving and how is that benefiting you?** Accelerate communication within discussions ### 15. Communication is key to every company **Rating:** 5.0/5.0 stars **Reviewed by:** Vando G. | Solution Architecture Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2023 **What do you like best about Rocket.Chat?** Rocket.Chat helps us to improve and facilitate communication within the company. With remote work, communication is key and essential to ensure alignment. **What do you dislike about Rocket.Chat?** Some integrations could be improved, like with Atlassian Stack. **What problems is Rocket.Chat solving and how is that benefiting you?** Communication for teams which are spread though the Globe. ### 16. a good application, fast and lightweight **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandre S. | Analista de infraestrutura, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Rocket.Chat?** the ease of managing groups and users in administrator mode **What do you dislike about Rocket.Chat?** Some delays in message deliveries. **What problems is Rocket.Chat solving and how is that benefiting you?** Internal communication of the company. ### 17. Easy and intuitive to use. Helps a lot with internal communication with the team. **Rating:** 4.0/5.0 stars **Reviewed by:** Caroline S. | Gerente Comercial, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Rocket.Chat?** Usability and practicality in communication with the team. **What do you dislike about Rocket.Chat?** There are few updates with new features. **What problems is Rocket.Chat solving and how is that benefiting you?** Improved internal communication with the team a lot. ### 18. Great experience with Rocket.Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Dennis C. | SDR LATAM, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Rocket.Chat?** I like the fact that with Rocket.Chat you have the option to use it on-premise or as SaaS, also the omnichannel features are outstanding compared to competitors. **What do you dislike about Rocket.Chat?** The lack of instant integrations as Slack offers, with Rocket.Chat you can integrate almost everything, but you have to deploy by yourself. **What problems is Rocket.Chat solving and how is that benefiting you?** Allows communication with coworkers and also customers thru the omnichannel funtionalitties, it is awesome to have both conversations at the same place. ### 19. Best open source slack alternative **Rating:** 5.0/5.0 stars **Reviewed by:** Nikhil K. | Founder & CIO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Rocket.Chat?** It's codebase is easily available and easy to customise **What do you dislike about Rocket.Chat?** It doesn't support much of integrations on many services out of the box as compared to slack **What problems is Rocket.Chat solving and how is that benefiting you?** It solves the problem of internal communication in a team ### 20. Very good interface and a lot of features. **Rating:** 4.5/5.0 stars **Reviewed by:** Fabio M. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Rocket.Chat?** Ease of use and many good features for everyday use **What do you dislike about Rocket.Chat?** The phone app could improve. Some updates break some functionality. **What problems is Rocket.Chat solving and how is that benefiting you?** Communication between company employees Thematic working groups Omnichannel service Task automation through bots ### 21. Open Source Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2022 **What do you like best about Rocket.Chat?** Security and the fact it's open source are my favorite factors. I like its possible to use on-premise too, and that there are many cool user cases and relatively large customers using it. **What do you dislike about Rocket.Chat?** The only thing I can say I dislike is that Rocket.Chat is still not as widely adopted as some other closed-source chats. That is only a matter of time though and does not impact in anything on the product. **What problems is Rocket.Chat solving and how is that benefiting you?** It's creating secure/compliant communication. I like I can use a platform to talk to others without freaking out about data concerns. The performance increases therefore too. ### 22. It needs to be more usable **Rating:** 3.5/5.0 stars **Reviewed by:** WILDNEY C. | Analyste de Déploiement, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Rocket.Chat?** I like the fact to do chat with colleagues. **What do you dislike about Rocket.Chat?** It's not so good to use with chatbot, to respond clients **What problems is Rocket.Chat solving and how is that benefiting you?** Be more usable to user who's not be able in codification. ### 23. a good omnichannel tool **Rating:** 4.0/5.0 stars **Reviewed by:** Cilo R. | Coordenador de suporte, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Rocket.Chat?** Omnichannel for external service, to interconnect my WhatsApp **What do you dislike about Rocket.Chat?** Difficulty managing the service queue **What problems is Rocket.Chat solving and how is that benefiting you?** Multiple service channels and response speed for my customer ### 24. Great application, lack of support **Rating:** 4.0/5.0 stars **Reviewed by:** Paulo B. | Node.js Backend Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Rocket.Chat?** The best thing in rocket.chat in my opinion is it's livechat integration **What do you dislike about Rocket.Chat?** Slow sometimes and it's database/backend resource consumotion are really high **What problems is Rocket.Chat solving and how is that benefiting you?** Facilitating the communication between clients and the company ### 25. Great tool with a lot of potential, specially if you're not self hosting **Rating:** 4.0/5.0 stars **Reviewed by:** Santiago G. | Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Rocket.Chat?** Great integration with multiple communication channels, as well as internal communication **What do you dislike about Rocket.Chat?** The Community version can feel half-baked at times. One key feature my client needed was email integration which barely worked on the community version. **What problems is Rocket.Chat solving and how is that benefiting you?** Integrating multiple communication channels, while allowing the team to collaborate. All in a single place without context switching. ### 26. Interesting **Rating:** 4.0/5.0 stars **Reviewed by:** Ketlin D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Rocket.Chat?** Many things can be integrated and is easy to use. **What do you dislike about Rocket.Chat?** There is only one webhook to integrate everything. **What problems is Rocket.Chat solving and how is that benefiting you?** Centralize the means of communication and avoid delays in responding to customers. ### 27. Deploying my first application **Rating:** 5.0/5.0 stars **Reviewed by:** João Gabriel O. | Técnico de Rede, Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Rocket.Chat?** I like Rocket Chat for being a complete solution for conversation in the company, with easy configuration of rooms and the great opportunities and solutions that can be made from it. **What do you dislike about Rocket.Chat?** Unfortunately, the fact that several addons are paid, this does not limit the user, but makes him need to look for resources in other sources. **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket Chat solves the company's communication problem and helps in the quick solution of several problems because it is a friendly tool where all employees can communicate and help each other. ### 28. Customer service experience **Rating:** 5.0/5.0 stars **Reviewed by:** Vinicius B. | Systems Analyst /N2, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Rocket.Chat?** Very good service from the collaborator, and the use of rocket.chat is easy and intuitive. **What do you dislike about Rocket.Chat?** I didn't find anything that I can include here in the experience of using the app. **What problems is Rocket.Chat solving and how is that benefiting you?** Self-service, maximization of large processes ### 29. Very good RocketChat. **Rating:** 5.0/5.0 stars **Reviewed by:** Ronilson S. | Analista de Infraestrutura e Cloud, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Rocket.Chat?** The possibility to send code snippets and create channels. **What do you dislike about Rocket.Chat?** Update I see no issues with RocketChat. Sometimes the program crashes, but access via browser is perfect. **What problems is Rocket.Chat solving and how is that benefiting you?** Integration between teams is the main benefit of RocketChat. ### 30. Rocket Chat is a excelent tooll to comunicate to ouro coworkers. **Rating:** 5.0/5.0 stars **Reviewed by:** Lírio J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 29, 2023 **What do you like best about Rocket.Chat?** Usability and agility to send mesages. Also how easy is tô create conversation groups. **What do you dislike about Rocket.Chat?** In our organization we couldn't use It to call tô another co-worker. **What problems is Rocket.Chat solving and how is that benefiting you?** A lot of comunications are solved by rocket.chat . We use a Lot to chat about our customers And proccess problems. ### 31. RocketChat has improved the communication inside Tecnogate. **Rating:** 5.0/5.0 stars **Reviewed by:** Erik S. | Backend developer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2021 **What do you like best about Rocket.Chat?** Omnichannel, private channels. notification only channels **What do you dislike about Rocket.Chat?** Mobile app has some bugs about omnichannel. **What problems is Rocket.Chat solving and how is that benefiting you?** With omnichannel, all the clients come just to one place. If they use Telegram, whatspp, facebook or others, my team have just one queue to handle. ### 32. Great use **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Rocket.Chat?** Easy creation of discussions and dynamism. **What do you dislike about Rocket.Chat?** Unable to insert a new person into the discussion. **What problems is Rocket.Chat solving and how is that benefiting you?** Dynamism in everyday work conversations ### 33. Rocket chat review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about Rocket.Chat?** I like to connect with my colleagues and get updates about what is happening at the campus **What do you dislike about Rocket.Chat?** The professors don't use the platform yet **What problems is Rocket.Chat solving and how is that benefiting you?** seamlessly conversation with my peers, speed, user interface ### 34. Very interesting chat **Rating:** 5.0/5.0 stars **Reviewed by:** Rebertty M. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Rocket.Chat?** User management and customization of settings **What do you dislike about Rocket.Chat?** Limitation in free resources and high consumption of computational resources **What problems is Rocket.Chat solving and how is that benefiting you?** Internal and standardized communication. ### 35. Choosing Rocket Chat helped qualify our product quickly, efficiently and seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Monique B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Rocket.Chat?** being able to use a complete communication tool that adds a lot of value to our business **What do you dislike about Rocket.Chat?** point of improvement would be to have a more complete documentation with important information for our developers **What problems is Rocket.Chat solving and how is that benefiting you?** we needed a market tool that would enable quick integration with our tool to provide safe, fast and qualified communication between our healthcare team and its members ### 36. Rocket.Chat in my heart and soul **Rating:** 5.0/5.0 stars **Reviewed by:** MEDHAT Y. | Senior supply chain planner, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Rocket.Chat?** A hassle-free solution without the hassle of downloading of installing a mobile or web app. I just the conference by simply clicking a link. Presentation chats are moderated by the speaker who can directly chat with attendees. **What do you dislike about Rocket.Chat?** It seems as if everything we needed is provided from live presentations to point channels to direct messages. **What problems is Rocket.Chat solving and how is that benefiting you?** Open channels for employees to share their impressions and provide suggestions about the organization and any technical difficulties. ### 37. I highly recommend it! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela M. | Estagiária de psicologia, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Rocket.Chat?** I highly recommend Rocket.Chat because it effectively addresses the organization's communication needs precisely by being functional, organized, and having excellent integration with applications and support with customized configurations. **What do you dislike about Rocket.Chat?** So far, I identify it as a very good platform and I have not yet found aspects that I would like to see improved. **What problems is Rocket.Chat solving and how is that benefiting you?** Internal communication within the company and between teams. ### 38. Simplicity **Rating:** 4.0/5.0 stars **Reviewed by:** Andrey C. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Rocket.Chat?** The ease of using rocket.chat was what most caught my attention. It is a simple software and fulfills the purpose of communication well. **What do you dislike about Rocket.Chat?** What I don't like about rocket.chat is that it was sometimes slow when sending gifs. **What problems is Rocket.Chat solving and how is that benefiting you?** The app version makes communication much easier when traveling. Your app is consistent and simple to use. ### 39. Scalable Group Messaging with good cost benefit **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Rocket.Chat?** Rocket.Chat is a solution with outstanding performance and offers a good cost-benefit in its Saas version. The service meets all security requirements and allows many simultaneous users to send messages in different rooms. The interface is interactive and similar to other alternatives available on the market, and it is possible to access the platform on most devices. Therefore, this service meets the expectations of our team, and I believe that of most companies of all sizes. **What do you dislike about Rocket.Chat?** We've already had occasional errors related to notifications not being sent and the room's search engine not working correctly. However, support promptly helped us resolve such issues. Overall, we've had a good experience with Rocket.Chat. **What problems is Rocket.Chat solving and how is that benefiting you?** We used other forms of communication within the company. However, it was necessary to centralize this exchange of information in a single system so that everyone was aware of requests and discussions of information within and between teams. For this, we chose Rocket.Chat, which brought several benefits, such as improving the flow of information and ensuring that everyone has access to the information they need to perform their tasks correctly. ### 40. Rocket.chat costumer review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2022 **What do you like best about Rocket.Chat?** Intuitive, open source and straight foward app. **What do you dislike about Rocket.Chat?** It has a few bugs but the CS team is always available to solve any issue. **What problems is Rocket.Chat solving and how is that benefiting you?** We use it in our research team to have every project organized by channels. It keeps things organized and it makes easy to follow up each project, at the same time that keeps the team communicated. ### 41. Excelent app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Rocket.Chat?** It's a very intuitive app, permits chat, send images, docs, and permite too access in phone, navigator and many others plataforms. i recommended a lot of friends **What do you dislike about Rocket.Chat?** Maybe some module for brandit the app more easy way... **What problems is Rocket.Chat solving and how is that benefiting you?** obtain a alternative instant message app form quickly comunicated addicional to whasapp ### 42. A Lot of features and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Alisson L. | Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Rocket.Chat?** Easy to install and use. It's easy to integrate and send messages between members. **What do you dislike about Rocket.Chat?** For developer New features can be harder, The documentation is poor and sometimes I found bugs. **What problems is Rocket.Chat solving and how is that benefiting you?** In my Company, a could change the Whatsapp Business to Rocket.Chat + WB API and center the communication. ### 43. Excellent value for money. **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana P. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Rocket.Chat?** The excellent cost benefit of the packages and solutions offered. **What do you dislike about Rocket.Chat?** The point that l consider a disadvantage as a solution partner is the fact that the prices are on the website, which makes it difficult to resell the products. I don't see any point against the solution itself. **What problems is Rocket.Chat solving and how is that benefiting you?** Fast integration with WhatsApp, with everything automated, which reduces lead customer waiting time. ### 44. The version of Rocket Chat I used wasn't complete enough to satisfy the communication needs I had. **Rating:** 4.0/5.0 stars **Reviewed by:** Paula F. | Sales Enablement, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Rocket.Chat?** The idea of replacing WhatsApp or other personal apps to business communications. **What do you dislike about Rocket.Chat?** Rocket.Chat uses english as it's standard language for communication - even with brazilian companies (at least it used to). **What problems is Rocket.Chat solving and how is that benefiting you?** Rocket.Chat tried to solve the problem caused by the usage of personal accounts on WhatsApp for business treats. ### 45. I recommend rocket.chat to a friend **Rating:** 4.5/5.0 stars **Reviewed by:** Ana C. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Rocket.Chat?** Organization possibilities and alerts from now groups **What do you dislike about Rocket.Chat?** I can't use memes or reactions to interact with my colegues **What problems is Rocket.Chat solving and how is that benefiting you?** Its a good solution for instant messages e interaction with other teams of the organization ### 46. Uncomplicated and intuitive platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2023 **What do you like best about Rocket.Chat?** I liked the interface, built to be intuitive and easy to use, and the great integration with other applications. **What do you dislike about Rocket.Chat?** I couldn't find documentation in Portuguese to clear up some doubts. **What problems is Rocket.Chat solving and how is that benefiting you?** It has become a great alternative for holding study meetings, necessary for the development of my thesis. ### 47. A very good communication software **Rating:** 5.0/5.0 stars **Reviewed by:** Maria Clara G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Rocket.Chat?** Easy to use, ability to create, join, and leave channels, and quick start to team collaboration. All the features are excellent. **What do you dislike about Rocket.Chat?** Nothing to add. I really like using Rocket.chat! **What problems is Rocket.Chat solving and how is that benefiting you?** Having good communication with my team even during the pandemic years, when everything suddenly changed from in-person to remote. ### 48. RocketChat - evaluation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Rocket.Chat?** Ease of access. Support team always available and ready to normalize the environment. **What do you dislike about Rocket.Chat?** What I don't like is that the key is via email. Our clients share emails. But no problem, let's continue with this. **What problems is Rocket.Chat solving and how is that benefiting you?** Enable virtual service for those being served. ### 49. Awesome multi channel chat tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Rocket.Chat?** I just like the flexibility of the dashboard and also the multiuser interface . **What do you dislike about Rocket.Chat?** nothing really. it is working just great. you just might want to try it. **What problems is Rocket.Chat solving and how is that benefiting you?** To chat internally as well as with customers very fast over many channels. Love it. We are definitely more productive ever since using rocket chat. ### 50. Excellent communication platform **Rating:** 4.5/5.0 stars **Reviewed by:** Anderson T. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2023 **What do you like best about Rocket.Chat?** The groups and tags for people on the platform. **What do you dislike about Rocket.Chat?** The difficulty of including people in new groups **What problems is Rocket.Chat solving and how is that benefiting you?** Facilitate communication within the company, being an official platform of the company ## Rocket.Chat Discussions - [Rocket chat had the voice message option but it was removed. Could it be reinstated or I will have to ask my company because it might be a case it was restricted by them?](https://www.g2.com/discussions/rocket-chat-had-the-voice-message-option-but-it-was-removed-could-it-be-reinstated-or-i-will-have-to-ask-my-company-because-it-might-be-a-case-it-was-restricted-by-them) - 2 comments, 1 upvote - [Can I use this for personal use, similar to Whatsapp or Telegram?](https://www.g2.com/discussions/can-i-use-this-for-personal-use-similar-to-whatsapp-or-telegram) - 2 comments, 1 upvote - [When would there be a stable release of rocket chat which would all almost all the essential features working that I have discussed in most disliked features question above?](https://www.g2.com/discussions/when-would-there-be-a-stable-release-of-rocket-chat-which-would-all-almost-all-the-essential-features-working-that-i-have-discussed-in-most-disliked-features-question-above) - 1 comment, 1 upvote - [How do I get the Channels user is in? Secondly, When running multiple instances with traefik of any other way, Would I be able to get all the servers user is in?](https://www.g2.com/discussions/how-do-i-get-the-channels-user-is-in-secondly-when-running-multiple-instances-with-traefik-of-any-other-way-would-i-be-able-to-get-all-the-servers-user-is-in) - 1 comment, 1 upvote - [How do I actually contact rocket chat?](https://www.g2.com/discussions/40474-how-do-i-actually-contact-rocket-chat) - 1 comment, 1 upvote - [View Rocket.Chat pricing details and edition comparison](https://www.g2.com/products/rocket-chat/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+11%3A22%3A03+-0500&secure%5Bsession_id%5D=a2ebad03-10e8-45ef-a6bb-21ad013602ec&secure%5Btoken%5D=6122ffa10cba1ddacd04d66381d002b66eabebf3ef338e000b233fb684807bf4&format=llm_user) ## Rocket.Chat Integrations - [ASP.NET](https://www.g2.com/products/asp-net/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [LibreNMS](https://www.g2.com/products/librenms/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Rocket.Chat Features **Additional Functionality** - Automated Responses - Chat/Messaging - Generative AI - Call Recording - Activity Dashboard - Sentiment Analysis - Communication Management - Real-Time Reporting - SMS Messaging - Interaction Tracking - Audio/Video Conferencing - Call Monitoring - Customizable Branding - Call Routing - Contact Management - Voice Mail - Multi-Language - Two-Way Audio & Video - Real-Time Updates - Chat Transcript - Reporting/Analytics - Live Chat - Caller ID - IVR - Real-Time Monitoring - SMS Marketing - File Sharing - Fax Management - API - AI Copilot - Chatbot - Mobile Access **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Business Instant Messaging** - File Sharing - Notifications - Search - Screen Sharing - Alerts/Notifications **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Functionality** - Ease Of Integration - API Call Speed - Unified Communications - Alerts/Notifications - Computer Telephony Integration - Multi-Channel Communication **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Business Instant Messaging ** - Audio Conferencing - Video Conferencing - Two-Way Audio & Video - Conferencing **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Event Scheduling **Support** - Documentation - Community Support - Professional Support ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Business Instant Messaging** - Mobile Application - Web Application - Third-Party Integrations - Active Directory Integration **Software Type** - Mobile - Browser Application - Desktop Application **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation - Generative AI **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction - Multi-Language **Additional Functionality** - Group Messaging - Bulk Send - Meeting Management - Mobile Access - Rich Text Editor - Role-Based Permissions - Discussions/Forums - Transcripts/Chat History - Contact Management - User Management - Message Recall - Canned Responses - Document Storage - Collaboration Tools - Activity Dashboard - Reporting & Statistics - Multi-Channel Communication - Workflow Configuration - Single Sign On - Access Controls/Permissions - Task Management - Reminders - Read Receipts - @mentions - API - AI Copilot - Real-Time Chat - SSL Security - Data Import/Export - Email Management - Search/Filter - Secure Data Storage - Activity Tracking - Broadcast Messaging - Customizable Branding - Drag & Drop - Commenting/Notes - Employee Database - One-to-One Messaging - Event Calendar - Tagging - Customizable Templates - Real-Time Updates - Employee Photos - Mobile Alerts - Engagement Tracking - Blogs **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Rocket.Chat Alternatives - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,640 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,667 reviews) - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,506 reviews)