--- title: Rhino Support Reviews meta_title: 'Rhino Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Rhino Support works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 11 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Rhino Support Reviews **Vendor:** Rhino Support **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 11 ## About Rhino Support Help Desk Software ## Rhino Support Reviews ### 1. Rhino Support is a one of the best web-based on help desk software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2019 **What do you like best about Rhino Support?** The best thing about this software is it manages to view ticket messaging by hovering, and very fast and efficiently to using by managing one-click ticket management system. That is easy to add new support agents, create and updating of company details. **What do you dislike about Rhino Support?** Comparing other help desk software company , the monthly plan of Rhino Support is a bit expensive. Overall its good for sme's , agencies or enterprise **Recommendations to others considering Rhino Support:** I would recommened this tools for startup, sme, agencies and other small business who dont want to envolve in hassle with ticket management with their customers **What problems is Rhino Support solving and how is that benefiting you?** In Same Page LTD, we had to provide support to our client and users who purchases our software. It was so hard to manage all support ticket through email and another management tool. We used to provide support through Rhino Support ### 2. Make your customers happy with this **Rating:** 3.5/5.0 stars **Reviewed by:** Manas A. | Graphic Designer, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Rhino Support?** Something I really like about this software is that it keeps your user engaged. They can get support instantly or can issue ticket. **What do you dislike about Rhino Support?** The thing that I dont like is that Rhino support is slightly expensive and compared to having a customized chat bot in your site. Also there are other companies who do this for cheap. **Recommendations to others considering Rhino Support:** I would recommend this software if you dont want to spend too much time and resources on creating a similar tool on your own. **What problems is Rhino Support solving and how is that benefiting you?** The biggest problem that I think that this software is solving is that its taking the load off from our customer service team which I is turning out to be economical and time saving. ### 3. Good and Bad **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about Rhino Support?** Extremely easy to use along with being easy to train others on. Everything was pretty self explanatory. **What do you dislike about Rhino Support?** Had some problems searching by a key word. This made me back track to gather info for a specific customer. Especially if it was on a previous ticket. **What problems is Rhino Support solving and how is that benefiting you?** Live chat has been great for many of the other employees. It allowed for things to move faster. ### 4. Works Great! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2018 **What do you like best about Rhino Support?** Easy to learn and play around with, while still offering exactly what I need to do for my job **What do you dislike about Rhino Support?** I don't really have anything to say, but sometimes it takes a couple of minutes to start working up to the capacity I need it to **What problems is Rhino Support solving and how is that benefiting you?** Clouds ### 5. Easy to use but some issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Rhino Support?** Easy to use and easy to train employees to use. I like that I can insert pre-written responses and the knowledgebase feature. **What do you dislike about Rhino Support?** The search is horrible. If I need to find a previous email from a customer, I have to know their email address. Searching by name and keywords rarely works. I don't always have the email as I remember talking to a customer about an issue but don't know their name, etc. So I have to go through every single closed ticket to find the issue. It is so bad that I've thought of switching solely for this reason. **What problems is Rhino Support solving and how is that benefiting you?** Have a way for employees to check email when I'm not in the office. ### 6. Overall great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2015 **What do you like best about Rhino Support?** Overall very useable and easy to get accustomed to using. I've used others similar and found this to be most user friendly. **What do you dislike about Rhino Support?** Maybe it's just my computer but it doesn't seem to load and run quite as fast as other programs of equivalent size **What problems is Rhino Support solving and how is that benefiting you?** Not problem solving per se, but using the software to manage our customer service department - [View Rhino Support pricing details and edition comparison](https://www.g2.com/products/rhino-support/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+21%3A23%3A57+-0500&secure%5Bsession_id%5D=a73d21a7-29d1-45a0-9570-c5aaf4c9c0e4&secure%5Btoken%5D=62c3b101c1959cd6c79d0e435be39f79fdc846a190aa2095a4dc063812e985dd&format=llm_user) ## Rhino Support Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Rhino Support Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,671 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews)