--- title: ReviewTrackers Reviews meta_title: 'ReviewTrackers Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 161 reviews by the users' company size, role or industry to find out how ReviewTrackers works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 161 scale: '5' date_modified: '2026-08-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # ReviewTrackers Reviews **Vendor:** PG Forsta **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 161 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About ReviewTrackers The success of your brand depends on the voice of your customer. ReviewTrackers allows you to make sense of historically unstructured data points like feedback and reviews to drive your customer acquisition and retention strategies and ultimately grow your bottom line. ReviewTrackers empowers 175,000+ business locations to understand their customers better through advanced review management, local search, customer feedback and business insight/operations technology. Our business solutions allow for analyzing, amplifying, and maximizing insights so brands can beat their competitors, accelerate business acquisition and improve retention while driving more authentic connections with customers. ## ReviewTrackers Reviews ### 1. An excellent tool for increasing online reviews! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2016 **What do you like best about ReviewTrackers?** The ability to solicit reviews in an extremely convenient format for the customer and also the convenience of being able to provide monthly reporting dashboards to monitor improvements. **What do you dislike about ReviewTrackers?** Inability to collect the reviews on site at point of service rather than sending email invitations. **Recommendations to others considering ReviewTrackers:** Do not underestimate the value of the dashboard and reporting tools to help generate user buy-in when implementing a program such as Review Trackers to manage online reputation goals. **What problems is ReviewTrackers solving and how is that benefiting you?** Building online review volume and ratings for our individual physicians. Being able to provide a convenient way to solicit review and monthly reporting has contributed greatly in generating physician buy-in to the program. **Official Response from Chris Campbell:** > Hi there, Thanks for the thorough review. I wholeheartedly agree that you should not not underestimate the value of the data provided by tools like ReviewTrackers. There are so many ways to use the data. Best of luck with your reputation management. ### 2. Quality, Quantity, and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron P. | Managing Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2016 **What do you like best about ReviewTrackers?** The user interface is easy to navigate and follow along. It is also easy to request feedback to customers and track them. **What do you dislike about ReviewTrackers?** There isn't a mobile option to send reviews to customers via text message. **Recommendations to others considering ReviewTrackers:** Get mobile ASAP. **What problems is ReviewTrackers solving and how is that benefiting you?** We are handling 3 star reviews by replacing them with our happy customers and clients customers. It is a lot easier to have people review with just one click. **Official Response from Chris Campbell:** > Hi Aaron, Thank you so much for taking the time to leave a review. We both obviously know how important reviews are, and it really means a lot to us. I've passed on your feedback about mobile feedback requests to the product team. We really appreciate the feedback! Best of luck. ### 3. Timely reviews all scooped up into one format **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2016 **What do you like best about ReviewTrackers?** I like that I can receive all the important online reviews in a timely manner all showing up in my email inbox. **What do you dislike about ReviewTrackers?** I wish there was a way to get rid of some of the unwarranted and particularly harsh reviews of people using review sights. Reviews are helpful for consumers but some people abuse the forum provided. **Recommendations to others considering ReviewTrackers:** If you want to see your reviews from all the top review sights this makes that so easy to do! **What problems is ReviewTrackers solving and how is that benefiting you?** We are able to keep an eye on our online profile and respond in a timely manner to those who need a response. **Official Response from Chris Campbell:** > Thank you for taking time out of your busy schedule to leave us a review. I'm sorry we are currently unable to provide a feature to erase the harsh reviews from your reputation. We strive to enable our customers to drown out the negative reviews with more positive ones, but there isn't presently a way to erase them completely. Best of luck with your online reputation! ### 4. ReviewTrackers - The perfect online reputation managemtn solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachelle R. | Marketing Coordinator, Hospital & Health Care, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 14, 2016 **What do you like best about ReviewTrackers?** First and foremost, I love the ability to send feedback surveys to our patients. It is wonderful being able to see all of our online reviews across every site for each of our locations on one platform. The email notifications for reviews also help me to stay on top of what people are saying about my practice online. I also really like the content ReviewTrackers publishes in their blog. **What do you dislike about ReviewTrackers?** I wish the process to send out feedback surveys was a little bit cleaner and more simple. **What problems is ReviewTrackers solving and how is that benefiting you?** Quality control & online reputation management. **Official Response from Chris Campbell:** > Hi Rachelle, This review made my day! Thank you so much for taking time to write it. We obviously both know how important reviews are, and that great feeling when you receive one special review that really resonates. This one was it! I'm so glad you're enjoying the feedback request tool and our blog. We're making big updates to both in the coming weeks, so stay tuned! Thanks again. ### 5. Great Company to Help Run Your Reputation Management!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ReviewTrackers?** I like this platform because it provides a straightforward approach to keeping track of your reviews, meanwhile offering a rate that isn't overly expensive. **What do you dislike about ReviewTrackers?** I do wish that they provided a few more review sources that were related to the service industry along with a mobile platform. Though I have been assured that both of these are coming soon! **Recommendations to others considering ReviewTrackers:** This is a great software for tracking of your reviews. Its only downfall is review acquisition which could be enhanced a lot more. **What problems is ReviewTrackers solving and how is that benefiting you?** This product solves my business' problem of being able to quickly keep track of reviews and spread them throughout the company. RT makes it so that anyone can receive an alert of a review or email a customer for feedback which makes for a great business! **Official Response from Chris Campbell:** > Great feedback, thanks for sharing. When we designed the platform, we were trying to make everything as straightforward as possible. And you are correct about the mobile version, I've seen a working version of it being tested and it is awesome! It should be released very soon. Thanks again. ### 6. User friendly, helpful and all around great services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 11, 2016 **What do you like best about ReviewTrackers?** Getting reviews and keeping tabs on reviews hasn't been any easier. Review Trackers has helped a lot. It is user friendly. I have been very pleased with their service. **What do you dislike about ReviewTrackers?** I do not have any negative feedback to say **Recommendations to others considering ReviewTrackers:** Getting reviews and keeping tabs on reviews hasn't been any easier. **What problems is ReviewTrackers solving and how is that benefiting you?** Providing an easy way for customers to leave reviews and knowing where people are leaving reviews. We have had great feedback since using review trackers. **Official Response from Chris Campbell:** > Hello there! Thank you for writing a great review. We are happy you enjoy the user experience and that you are pleased with our service. We wish you the best of luck with your customer feedback management! ### 7. Great ORM tool and wonderful customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 11, 2016 **What do you like best about ReviewTrackers?** The UI is very user friendly and helps us keep up with reviews for all our locations. If we have any questions, they are a;ways available to help and get back to us quickly. **What do you dislike about ReviewTrackers?** I'd like to see more options for reporting. **What problems is ReviewTrackers solving and how is that benefiting you?** This tool helps us manage multi-location ORM and minimize double work by marking reviews as responded on the platform. We have also increased number of reviews thanks to their feedback request tool. **Official Response from Chris Campbell:** > Thanks so much for the great review! I have shared your feedback with our customer success and product teams. We are happy that UI is easy to use. Thanks for your feedback about more options for reporting. It's your feedback that makes our product successful! ### 8. Very responsive, site generates very helpful feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 17, 2016 **What do you like best about ReviewTrackers?** The site provides an excellent snapshot of all of our reviews, and the dashboard provides an excellent overview **What do you dislike about ReviewTrackers?** Nothing - the program has been very beneficial to us. **Recommendations to others considering ReviewTrackers:** Excellent program, very good customer service **What problems is ReviewTrackers solving and how is that benefiting you?** Problems - trends in review provide us with information as to whether or not we have problems in our restaurants. Benefits - we see what our customers are looking for in a dining experience **Official Response from Chris Campbell:** > Hi there, Thanks very much for your feedback! We're glad you're having successes managing your customer's experiences. Best of luck! ### 9. It's been good, customer service is awesome. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2016 **What do you like best about ReviewTrackers?** The fact that it consolidates all the reviews and lets me put it in one easy report. **What do you dislike about ReviewTrackers?** It has an issue pulling Hotels.com reviews - however, this is because Hotels.com reviews are visible to me before they go live online. **What problems is ReviewTrackers solving and how is that benefiting you?** We run hotels, so obviously it's important to keep our eye on what our guests are saying. Through this feedback tool we all work together to improve our service. **Official Response from Chris Campbell:** > Thank you so much for the feedback! Glad you've found our customer success team helpful. Best of luck with your reputation management. ### 10. ReveiwTrackers has been a great resource for us **Rating:** 5.0/5.0 stars **Reviewed by:** Vince O. | Chairman, Advocacy Committee, Veterinary, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 18, 2015 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ReviewTrackers?** Very simple to use and reliable. Once set up it requires no work on our part. Email notices of new reviews is great. Reporting features are very intuitive and easy to use and provide the information we need quickly **What do you dislike about ReviewTrackers?** Nothing! The system works well and was very easy to set up. **What problems is ReviewTrackers solving and how is that benefiting you?** Monitoring and responding to online review. ReviewTrackers allow us to do this effectively, efficiently and promptly. **Official Response from Chris Campbell:** > Hi Vince, thanks for the great review! I'm sure you know how wonderful it is to hear great customer feedback, and we appreciate you taking the time to leave yours. ### 11. Extremely useful and overall great product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 10, 2016 **What do you like best about ReviewTrackers?** The ease of use and responsive interface. **What do you dislike about ReviewTrackers?** The cost point is a little higher than we've seen for similar products. **Recommendations to others considering ReviewTrackers:** Give it a try. There's no contract and it's fairly easy to get up and running. **What problems is ReviewTrackers solving and how is that benefiting you?** ReviewTrackers helps us monitor and address customer feedback on behalf of our small business customers. We're able to turn a monumental task into a manageable task and get more done, quickly. **Official Response from Chris Campbell:** > Hello there! Thank you for taking the time to share your thoughts. We are happy you find the dashboard easy to use. We built the platform with this in mind. Thanks again for sharing your feedback! ### 12. Top Review Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 11, 2016 **What do you like best about ReviewTrackers?** The dashboard. I enjoy the average ratings of individual businesses as well as all businesses as a whole **What do you dislike about ReviewTrackers?** I think that the real time reporting could be a little quicker, but it is not too bad **Recommendations to others considering ReviewTrackers:** It is a must use tool for tracking reviews online **What problems is ReviewTrackers solving and how is that benefiting you?** We are easily able to track, manage and respond to all of our clients reviews efficiently **Official Response from Chris Campbell:** > Hello there! Thanks for taking the time to write a review. We are happy you are finding success with the average rating of individual businesses and your business as a whole. We think it's important businesses know the performance of each location and it makes us happy to hear you're happy. Thanks again for writing a great review! ### 13. ReviewTrackers Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 11, 2016 **What do you like best about ReviewTrackers?** Accomplishes our goal of creating more positive, public reviews. **What do you dislike about ReviewTrackers?** Inability to customize the public pages and brand them to our brand image. **Recommendations to others considering ReviewTrackers:** Cost effective and accomplishes the minimum requirements for what we need. Would like the ability to customize the public pages. **What problems is ReviewTrackers solving and how is that benefiting you?** Creating more positive, public reviews and being able to contact customers immediately when they are not completely satisfied. **Official Response from Chris Campbell:** > Thank you for taking the time to leave a great review! We think it's important for businesses to be able to generate more positive reviews with our product, and we're glad you've been able to do so. Best of luck with your reputation management! ### 14. ReviewTrackers is Fantastic! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew K. | Marketing Director, Higher Education, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 10, 2016 **What do you like best about ReviewTrackers?** Especially with their latest platform updates, ReviewTrackers is very user friendly and effective. **What do you dislike about ReviewTrackers?** Their templates are very bland. I know they're customizable but it would be nice to have better looking templates to start out. **What problems is ReviewTrackers solving and how is that benefiting you?** Online reputation. Our clients have seen increased review counts and scores by using ReviewTrackers feedback templates. **Official Response from Chris Campbell:** > Wow. Thanks for the raving review Andrew! We think you're fantastic too. I've passed on your praise of the latest platform update to the ReviewTrackers product team. I'm sure they are all high-fiving right now. ### 15. Effective Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 11, 2016 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about ReviewTrackers?** Reporting function, dashboard ease of use, at a glance ratings comparison month over month **What do you dislike about ReviewTrackers?** alert emails arrive a snails pace. sometimes days later. **What problems is ReviewTrackers solving and how is that benefiting you?** this tool has been effective in monitoring review trends month over month. this is also the best monitoring tool we have for Google+ reviews. **Official Response from Chris Campbell:** > Thanks so much for the great review! We are happy to hear that you like our reporting feature and that you have found the dashboard easy to use. Thanks again for your review and best of luck with your reputation management! ### 16. Review Trackers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2016 **What do you like best about ReviewTrackers?** Ease of use and the automatic info that we receive when feedback is posted. **What do you dislike about ReviewTrackers?** Nothing. The system meets my needs as currently available. **What problems is ReviewTrackers solving and how is that benefiting you?** Being able to easily track what customers think of us which allows us to react in pretty much real time. **Official Response from Chris Campbell:** > Hi there, Thank you for leaving such a great review! ### 17. Helps organize relevant reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 10, 2016 **What do you like best about ReviewTrackers?** Review Trackers allows you to keep track of all your reviews in one easy to navigate place. **What do you dislike about ReviewTrackers?** Don't really have any dislikes. Fairly easy to use. **What problems is ReviewTrackers solving and how is that benefiting you?** We are able to track trends in negative comments. **Official Response from Chris Campbell:** > Wow, a perfect 5-star review! Thanks very much for taking time out of your busy day! ### 18. We use them to organize our reviews. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 14, 2016 **What do you like best about ReviewTrackers?** It helps keep us organized when responding to reviews. **What do you dislike about ReviewTrackers?** I wish the reviews came in a little quicker. **What problems is ReviewTrackers solving and how is that benefiting you?** The notifications allow us to respond to all reviews. **Official Response from Chris Campbell:** > Great feedback, thank you for taking the time to write and share it. Glad you are staying organized and responding to reviews. I'm sure your customers thank you too! ### 19. Review Trackers Review **Rating:** 3.5/5.0 stars **Reviewed by:** Brooke P. | Office Manager, Medical Practice, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** Review trackers has been a great way to track what our patients are saying. It also has allowed us to easily request reviews from patients who have had a great experience with our office. We also sometimes have patients that don't know the best place to leave their reviews, and with ReviewTrackers we are able to direct them to credible review sites with ease. Ultimately, it has really helped us increase our online traffic & website views. The dashboard also makes it simple to view everything that is going on online without having to visit 5 different websites. **What do you dislike about ReviewTrackers?** I don't like how there is a maximum of 3 review sites you can link to. -I have been told you are able to paste the URL to add additional links so I now have been doing this. **Recommendations to others considering ReviewTrackers:** Just give it a try! You won't be disappointed. **What problems is ReviewTrackers solving and how is that benefiting you?** Before ReviewTrackers, we really had no way other than sending a patient an email or attachment to ask for a review. The platform has given us access to a professional template that makes requesting reviews a breeze at the end of each week. It also has made us more aware of what our patients are saying about us- so we can continue to improve on our practice & services! I also never realized what a hassle it was to visit multiple sites a day to check on our reviews. Now that I have Review Trackers, it keeps everything organized for me within the dashboard. **Official Response from Chris Campbell:** > Hello Brooke. I'm so sorry to see a 3.5 star review, but I appreciate the honest feedback. I know our Customer Success team has worked with you personally to improve your feedback request tools, but please let us know if there is anything we can do to turn your experience around. We really love our customers, and your success is important to us. ### 20. Great Product & Customer Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Samantha Z. | Email Marketing Specialist, Marketing and Advertising, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 13, 2015 **What do you like best about ReviewTrackers?** I work with approximately 20+ properties each with several venues - it would be impossible to read & respond to each review individually on each site. ReviewTrackers helps our work flow from start to finish when it comes to our Reputation Management. It's also wonderful that the ReviewTrackers staff will seek out and find existing listings for each of our venues for us! **What do you dislike about ReviewTrackers?** I wish that ReviewTrackers added some social features such as social media & brand monitoring - hopefully there will be more to come in the future in this area. I also wish we could respond directly with ReviewTrackers to reviews with Yelp without having to be logged into another account. I also wish we could 'Connect' our accounts with ReviewTrackers to 'log-in' to the service. **Recommendations to others considering ReviewTrackers:** Create a list of all of your venues that would be required in your account along with address, phone #, etc. - ReviewTrackers will take care of the rest! Request Crystal as your account manager as well - she's absolutely wonderful! **What problems is ReviewTrackers solving and how is that benefiting you?** We are able to save plenty of time but also keep our ratings higher due to the responses we can give each of reviewers. We've also realized the benefit of this automated in other areas of our digital landscape. **Official Response from Chris Campbell:** > Thanks for the feedback, Samantha. We are delighted to hear how our software has helped you manage your online reviews. And we hear you about the social media monitoring, it really would be a great next step for our platform. Stay tuned! ### 21. Affordable and effecient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 10, 2016 **What do you like best about ReviewTrackers?** Extremely intuitive and affordable. I do not have anything more to add and you are making me input characters **What do you dislike about ReviewTrackers?** none. I do not have anything to add and you are making me input characters **What problems is ReviewTrackers solving and how is that benefiting you?** online reputation management. I do not have anything more to add and you are making me input characters **Official Response from Chris Campbell:** > Thanks so much for the kind words! We try really hard to make our reputation management software efficient and affordable. I'm sorry G2 Crowd has a strict character limit, but I really appreciate you leaving your thoughts. ### 22. Review Trackers has changed our interaction with the public **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn H. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 20, 2015 **What do you like best about ReviewTrackers?** A low cost way to see and interact with your customers and their thoughts about your experience. It's been so great to get the daily emails and see customer service trends and overall has had an impact on our operations. We own and manage several large restaurants so as you can imagine having quick responses to our customers reviews was next to impossible. **What do you dislike about ReviewTrackers?** Honestly, I haven't found anything that I don't like. The service is exactly as promised and believe me we needed it! **Recommendations to others considering ReviewTrackers:** If you are looking for ways to interact with your clients/customers experience then ReviewTrackers is your solution. **What problems is ReviewTrackers solving and how is that benefiting you?** Our lack of communication with customers experiences has finally been answered! The benefits are that we finally feel like we have a pulse on the general public opinion on our restaurants which has helped operations immensely. **Official Response from Chris Campbell:** > Hi Shawn! Thanks very much for the glowing review. We firmly believe in having a pulse on public opinion and glad you're able to manage it. Let us know if you need anything. ### 23. Review Trackers is a great tool with an even better staff to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Ginny H. | New Media Specialist, Marketing and Advertising, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2015 **What do you like best about ReviewTrackers?** Having the peace of mind knowing that we can get notifications from across the Internet from one platform, rather than missing notifications across all platforms. The review request feature is amazing, It is helping turn our online reputation around. I also LOVE LOVE LOVE working with Crystal! She is an amazing gal, that is more than willing to help me with whatever I ask. **What do you dislike about ReviewTrackers?** It would be great if the review request emails could be personalized. It would also be great if we could get non-manual reporting on the review request sends. **What problems is ReviewTrackers solving and how is that benefiting you?** We are solving our over all brand reputation online. We are able to respond to reviews in a timely manner due to our notifications, we are able to get our guests to turn their once negative reviews into positive ones, and the review request tool is just amazing! **Official Response from Chris Campbell:** > Hello Ginny! Thanks so much for leaving such a great review. Happy to have provided some peace of mind with our review notifications and helped with your online reputation. It's what we're here for! P.S. We think Crystal is super to work with, too! ### 24. Marketing Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 10, 2016 **What do you like best about ReviewTrackers?** timely notifications are great to help you stay on top of reviews and manage your reputation faster. **What do you dislike about ReviewTrackers?** having to login to each individual review site to respond to reviews **Recommendations to others considering ReviewTrackers:** NONE **What problems is ReviewTrackers solving and how is that benefiting you?** Online reputation. It is good to know what patients thing and use that information to make internal changes. **Official Response from Chris Campbell:** > Thanks so much for the great review! We think it's super important for businesses to get timely notifications of their reviews. That is exactly why we built ReviewTrackers in the first place. Best of luck with your online reputation. ### 25. Excellent review tracking system for small and large scale business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2015 **What do you like best about ReviewTrackers?** I have been using this product in correlation with our reputation management program. The system accurately reports reviews to my email each morning notifying me about Google plus, Facebook, Yelp, and a large number of other industry specific review platforms like Edmunds.com or Cars.com. **What do you dislike about ReviewTrackers?** There has been a few rare occasions where reviews come in later then expected (over 72 hours). I would say that this is a very rare event and that over 95% of the large influx of reviews I receive were reported on time. **Recommendations to others considering ReviewTrackers:** I highly recommend ReviewTrackers for either personal or business review tracking. **What problems is ReviewTrackers solving and how is that benefiting you?** When responding to clients reviews both negative and positive: Trying to keep up with each clients individual review platforms is a nightmare! This process is made simple by ReviewTrackers. ReviewTrackers allows me to easily add and remove new/old clients and their specific review platforms. I also enjoy the fact that ReviewTrackers email notifications include links directly to the review being reported. **Official Response from Chris Campbell:** > Thanks for the helpful feedback! We know just how important it is to respond to reviews (both negative and positive) but the first step is tracking and notifying our users. It is feedback like yours that lets know we are on the right track. ### 26. Happy Review Trackers Customer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2015 **What do you like best about ReviewTrackers?** ReviewTrackers makes it easy to monitor and keep track of reviews across a great breadth of review sites and number of clients. What I like best though, is the quality of customer service we receive from Crystal and team. They are great about finding solutions to our problems, explaining issues in detail and just being plain old friendly. **What do you dislike about ReviewTrackers?** There is not much to dislike. We have experienced hiccups in speed of discovery of reviews, sites not working and general errors, but the ReviewTracker team has always been accommodating and quick to resolve any issue we bring to light. **What problems is ReviewTrackers solving and how is that benefiting you?** This product solves the need to check every site manually and does so in a very efficient and competitive way. There has always been a lot of benefit to staying on top of reputation online for our clients, as well as using the provided metrics to inform decisions. **Official Response from Chris Campbell:** > Hi there, Thanks for the nice review! We take pride in customer success, and hearing great feedback like this lets us know we're doing something right. Let us know if you need anything, and we would be happy to help! ### 27. Great tool and awesome customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** ReviewTrackers quite obviously helps us keep track of our online reviews-which is awesome! Though, on top of this I LOVE their amazing customer service. They truly care about the consumer and how I interact with their site. They keep me up to date on any improvements they may be making to make my experience better, and they even take my suggestions into consideration. It's truly a pleasure to work with them. **What do you dislike about ReviewTrackers?** The only thing I could say that I dislike is that I wish that I could just put in other sites that I want to keep tabs on. Though, I understand it's much more difficult than just typing in a website for them to keep track of our reviews. **What problems is ReviewTrackers solving and how is that benefiting you?** ReviewTrackers helps us understand what medium our patients prefer to use in rating our business. This helps us understand them better and hopefully communicate our message on these different websites. **Official Response from Chris Campbell:** > Thanks for the great review and insights into your process. We take pride in our customer support, and really do love our customers. It is a pleasure to work with you as well! ### 28. Review Trackers is an Awesome Tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** I love the ease of use and functionality we have with Review Trackers. I like that we can set up different locations for an individual business; and, as an agency, alter that use to create templates for different clients. Review Trackers is a great tool for reputation management and has made it a lot easier to show our customers and clients how their review history has changed and how important it is to pay attention to the review process in general. **What do you dislike about ReviewTrackers?** I wish the functionality was a bit better for agencies creating locations for different clients. If it were easier to set them up as new clients instead of just as a "location," the report function would also look nicer. The report function, in general, is "ok" if you use the base .pdf, but it tends to look a bit awkward (though through conversations with tech support I already know this is on your agenda. **What problems is ReviewTrackers solving and how is that benefiting you?** A lot of people don't recognize the importance of reputation management. If they even know they're getting reviews, they sometimes ignore them altogether. Tools like this make it easier to show our clients how important it is to respond to reviews and - ultimately - to ask people to leave them to start with. **Official Response from Chris Campbell:** > Thanks for the great review! I especially like the part about explaining to your clients the importance of reviews. You obviously already know the value of customer feedback like, so I appreciate you taking the time to let us know about the functionality about location setup and reporting. Both of these features are currently in the process of an overhaul and an update will be available soon. Thanks again! ### 29. Simple and Effective **Rating:** 3.5/5.0 stars **Reviewed by:** Cory B. | Vice President of Marketing & Public Relations, Restaurants, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 18, 2015 **What do you like best about ReviewTrackers?** Having used multiple social listening and online reputation services as a restaurant marketer, I've found Review Trackers to be one of easiest and most effective tools around. **What do you dislike about ReviewTrackers?** The product is somewhat limited with the lack of word clouds, semantics and competitive intelligence .(You pay for each competitor you want to track -- the same rate as adding a new location, which can get pricey.) However, I understand Review Trackers is currently working on this which I am excited to see in the near future. **What problems is ReviewTrackers solving and how is that benefiting you?** Review Trackers has helped us improve our business by listening and responding in real-time to what our guests are saying about us. **Official Response from Chris Campbell:** > I really appreciate the feedback, but I am sorry to see a 3.5 star review. I understand you found our platform limited due to lack of word clouds and other features. Our goal out of the gate has been to do a few things with supreme effectiveness, and word clouds haven't been our primary focus. That being said, we will soon be releasing a significant update to the platform which enables the key features you mentioned. When it is released, I'd love to personally get your feedback on it. ### 30. Great way to request reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica J. | Implementation Specialist, Real Estate, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** I like the variety of emails that I can make and save for each type of customer I want to request a review from. **What do you dislike about ReviewTrackers?** I dislike that their feed doesn't pull for frequently from the review sites. **What problems is ReviewTrackers solving and how is that benefiting you?** We are trying to improve our online ratings. As a property management company we more frequently receive reviews from previous tenant's of ours who are upset than with current tenants who are satisfied with our services. By using Review Trackers we are able to request reviews from our customers who are in a variety of stages with us, moving-in, moving-out, a new owner, or a recently leased home owner. It is simple to set up, simple to use and easy to change up as needed **Official Response from Chris Campbell:** > Hi Veronica, Thanks for the great feedback! I can see how our request reviews templates are beneficial for determining the customer you are requesting from and glad to hear you found the software easy to use. Its customer feedback like yours that truly helps shape our platform. Please let us know if you have any other feedback or questions. Thanks again! ### 31. Amazing way to monitor my online reputation! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** I like that Review Trackers notifies me when a review is submitted on any source. I'm in the automotive industry, so I can see reviews that come in through Cars.com, Edmunds, and other auto-specific sources in addition to the usual Yelp, Google+, etc. Once a review comes in, I can assign a user to respond to the review and track the progress of that review in the Review Trackers dashboard, so I know whether we responded to the review or if the review has been resolved. Being able to report reviews that we've been able to turn around is extremely important to us. The interface is extremely intuitive. **What do you dislike about ReviewTrackers?** Unfortunately, the review notifications do not arrive in real time. They typically come in batches every day. Real time notifications would allow us to contact customers immediately. **Recommendations to others considering ReviewTrackers:** If you have any comments on how the dashboard or overall interface can be improved, be sure to share them with your rep. They value customer feedback and are able to implement changes pretty quickly. Within the past year or so they updated their whole platform, so it's a lot sleeker and data is a lot easier to interpret. **What problems is ReviewTrackers solving and how is that benefiting you?** We want our customers (and the general public) to know that we value their feedback and strive to make changes based on their comments. Being a trusted car dealer doesn't stop once a car is sold. We need to take care of our customers for the life of their vehicles. **Official Response from Chris Campbell:** > Thanks for the great review! I've passed along your feedback about the review notifications arriving in real-time. It is something we're actively working on, and planning to improve. Thanks again! ### 32. Great white label solution **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle T. | Social Media Manager, Hospitality, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2015 **What do you like best about ReviewTrackers?** The team at Review Trackers has been great. Their white label solution is perfect for small to mid size agencies. **What do you dislike about ReviewTrackers?** We have asked and would very much like to see a report scheduling and distribution system put in place. That way the system could automatically send out to multiple restaurant managers who need to see this valuable feedback. **Recommendations to others considering ReviewTrackers:** Give it a try. **What problems is ReviewTrackers solving and how is that benefiting you?** Hospitality clients looking for options to manage and track multiple review sites. Review Trackers fits that bill perfectly! **Official Response from Chris Campbell:** > Hi Kyle, thanks for the great feedback on our platform. Automation is always a moving target, and it is something we are actively working on. Feedback like yours helps to prioritize projects in the pipeline. Stay tuned! ### 33. Nothing to complain about :) We love ReviewTrackers at The Steve Tyler Agency **Rating:** 5.0/5.0 stars **Reviewed by:** Tara R. | Sales Representative and Social Media Coordinator, Broadcast Media, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 21, 2015 **What do you like best about ReviewTrackers?** Emily & the ReviewTracker team has been nothing but Exceptional help with out agency. Emily is always in constant contact with us and our clients getting reviews from all over the place. We are on LinkedIn, Google+, Facebook, YellowPages,, Twitter - She even e-mailed all our clients in the agency personally asking for their reviews! We love getting feedback from our clients because it lets us know EXACTLY what we are doing well and what needs improvement. The iPad was also a cool feature we got to use and get reviews off of! We are so happy we got to be apart of the ReviewTrackers process and look forward to future business endeavors with them :) Thanks Emily & ReviewTrackers Team. YOU ROCK :)! **What do you dislike about ReviewTrackers?** We really didn't have any complaints. Our questions and concerns were promptly answers and in a professional manner. The iPad was a cool feature, but we do wish we were able to take it out with us on our home visits for when clients couldn't make it to us, or the trade shows we participate in for reviews that way. We don't get many "walk-ins" or office visits so it was rarely used. **What problems is ReviewTrackers solving and how is that benefiting you?** ReviewTrackers helped us communicate with our younger markets easier. Our younger demographics don't typically like to fill our long reviews they get from our company; so allowing them to do it on Facebook, Google+, LinkedIn, etc. was awesome! We started to get a lot of business from being more accessible online :) **Official Response from Chris Campbell:** > Hi Tara, just wanted to say thanks for the nice review! YOU rock. We're all about online reviews, and yours is much appreciated. Good luck with your online review management and, as always, let us know if you need anything. ### 34. Does What It Promises **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** It's clearly a product in the beginning stages, but it certainly does what it promises it will. The dashboard gives an excellent, up to date overview of online customer satisfaction and it's easy to request reviews. Customer support is very prompt, friendly and flexible. You know they'll get back to you quickly when you need them. Overall I'm a very happy customer and I plan to keep using the product for a long time. **What do you dislike about ReviewTrackers?** There are certain features that I want to see to make the product more flexible. They tell me they're on the road map and we should see them in the future. I've also seen a few bugs and I don't love that. It's not fun having to catch and report them, but I understand it's a risk of a new software product. **Recommendations to others considering ReviewTrackers:** The two week trial should give you all the information you need about whether or not it suits your purposes. **What problems is ReviewTrackers solving and how is that benefiting you?** Getting a true understanding of our customer satisfaction across every review website. Biggest benefit is that I don't have to do the checking - I know I'll get an alert when a review comes in. **Official Response from Chris Campbell:** > Thanks for the great feedback! We really believe that online reviews are an excellent barometer of the customer experience. Up until now, our focus on been on collecting customer feedback and executing as best as we can. We will soon be releasing a large update that will enable a variety of new features which I am confident you will love. Stay tuned. P.S. We don't love bugs either, but we really appreciate you reporting them and helping us squash them. Thanks again! ### 35. Excellent Product at a great value! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 25, 2015 **What do you like best about ReviewTrackers?** The dashboard is very easy to navigate and read. The customer service is the BEST! Very friendly, quick to respond, and definitely has the best in mind for my company. Great product! **What do you dislike about ReviewTrackers?** There is nothing I dislike about the product. We will continue to use it! **Recommendations to others considering ReviewTrackers:** Sign up. **What problems is ReviewTrackers solving and how is that benefiting you?** The product saves us time because it helps us see reviews from all the different review sites. Previously, we were checking each site individually. The product also allows us to mark "responded" or "not responded" on each review so it makes it easy for multiple team members to know which reviews have been responded to already. **Official Response from Chris Campbell:** > Thanks for the great review! Its great to hear about our dashboard being easy to use. Let us know if you ever need anything! ### 36. Great customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan D. | Vice President of Operations, Marketing and Advertising, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2015 **What do you like best about ReviewTrackers?** The software is great... but Chris, Kevin and Crystal are first class and a pleasure to work with. **What do you dislike about ReviewTrackers?** Not much to dislike -- their team is very accommodating. I would appreciate a chance to demo the enterprise-version, use their API, and create custom reports though. **Recommendations to others considering ReviewTrackers:** Go for it! **What problems is ReviewTrackers solving and how is that benefiting you?** We're trying to help our clients address negative reviews as soon as they occur. **Official Response from Chris Campbell:** > Hi Ryan, thanks for the great feedback! We love hearing stories of our clients and their clients being proactive with online reviews. I think our team is first class as well. It is a pleasure to do business with you! ### 37. Useful information to share and use **Rating:** 4.5/5.0 stars **Reviewed by:** Mario P. | Co-Founder, Hospitality, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** Easy to use & share with our Managers & Staff **What do you dislike about ReviewTrackers?** Would like to see more analytics; information that tells us more about our customers who are writing **What problems is ReviewTrackers solving and how is that benefiting you?** Understand what our guests like and don't like; what we're doing that's good and not so good **Official Response from Chris Campbell:** > Thanks for the great feedback, Mario. We're in the process of overhauling our analytics and reporting and will have a huge update for that very soon. I think you'll be very happy with the data and insights you'll be able to collect from your customers. Stay tuned! ### 38. Good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 20, 2015 **What do you like best about ReviewTrackers?** Good customer service can turn startup retail into a booming business with a client base that grows exponentially. Review Trackers has helped my company tremendously with reputation management. We now have the ability to respond to the customer within 24 hours, while monitoring several sites. **What do you dislike about ReviewTrackers?** Great customer service, everyone at Review Trackers goes over and beyond for the client. **What problems is ReviewTrackers solving and how is that benefiting you?** Reputation management has improved by having the ability to respond to the customer within 24 hours. **Official Response from Chris Campbell:** > Thanks so much for the great review! ### 39. Great company to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2015 **What do you like best about ReviewTrackers?** I love how easy they are to work and how they are willing to help in any fashion! Review Trackers provides a great product at a great price - and I love that they keep improving their tool. **What do you dislike about ReviewTrackers?** I don't really have anything i'd like to change. I love review trackers! **What problems is ReviewTrackers solving and how is that benefiting you?** It helps our clients realize where people are actually leaving reviews - and it helps our clients keep track of their multiple locations and review sites. **Official Response from Chris Campbell:** > Wow. Thanks for the positive feedback! We love getting reviews like this, it really helps us align our goals with what makes our customer's happiest. Thanks again! ### 40. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Tristan P. | SEO Associate, Marketing and Advertising, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2015 **What do you like best about ReviewTrackers?** I like how it pulls all our reviews into one convenient locations. Makes my job much easier! I also enjoy being able to request reviews and get feedback from our clients. **What do you dislike about ReviewTrackers?** I don't think there is much I dislike at this time. I think RTs should continue to add more review sites, but I have requested a few and they complied. **What problems is ReviewTrackers solving and how is that benefiting you?** We are keeping better track of our reviews which helps us provide better service. **Official Response from Chris Campbell:** > Hello Tristan, thanks for the great feedback, we are happy to hear you are keeping better track of your reviews. ### 41. Thank you Review Trackers! **Rating:** 5.0/5.0 stars **Reviewed by:** Logan F. | Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2015 **What do you like best about ReviewTrackers?** One of the best things about review trackers is my account rep, Crystall-her title is Director of Customer Happiness!! **What do you dislike about ReviewTrackers?** Can't think of anything..Well maybe you all could send quarterly activity reports with ":best practice" suggestions. **What problems is ReviewTrackers solving and how is that benefiting you?** Managing online reviews could potentially be a full time position if it weren't for review trackers. We receive same day alerts when any reviews are posted about one of our 20+ providers or 7 locations....ANYWHERE on the web. **Official Response from Chris Campbell:** > Hi Logan, just wanted to say thanks very much for the excellent review! We really enjoy working with you and I will pass along your suggestion for quarterly activity reports with best practice and suggestions. Thanks again! ### 42. Easy to use and amazing software **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer W. | Communications Director, Religious Institutions, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 30, 2015 **What do you like best about ReviewTrackers?** Review Trackers has been the most helpful review company we have worked with at Saint Clement. From customer service to understanding review sites and what reviews can do to help our parish, Review Trackers has walked us through it all. As a church in vibrant Lincoln Park, it's critical that we stay on top of what our parishioners and visitors are saying. The best thing about RT is that their software is so easy to use! Even the least tech-savvy people on our staff find RT software useful and user friendly. **What do you dislike about ReviewTrackers?** I can't think of anything, but sometimes the account glitches. The team fixes it so fast. **Recommendations to others considering ReviewTrackers:** Crystal, their director of customer happiness, (awesome title) is super helpful and would recommend reaching out to her. **What problems is ReviewTrackers solving and how is that benefiting you?** After looking up Saint Clement on Yelp, I realized that there were probably a lot more things people were saying about the parish than I thought! Instead of searching, analyzing and responding to each and every review site (and there are hundreds!) Review Trackers puts it into one dashboard and notifies me of any new reviews via email. So efficient! We've realized that we can solve a lot of issues we can't see by reading online reviews and Review Trackers makes it so easy to generate and ask new people to review. With their new Hootsuite feature, growing platform and ability to listen to their customers, the product just keeps getting better. ### 43. Best tool for online reputation management! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 24, 2015 **What do you like best about ReviewTrackers?** The best thing about review trackers is that you're able to reach your customers and proactively get online reviews. **What do you dislike about ReviewTrackers?** I don't have any problems with review trackers. Their customer service is fantastic and the platform itself is great. **What problems is ReviewTrackers solving and how is that benefiting you?** We are creating a stronger brand because of our online reputations. With a better online reputation our business is growing at faster rate. **Official Response from Chris Campbell:** > Hi there, Thanks for the great review! Happy to hear you're able to better reach your customers. ### 44. Quick Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** The review Trackers team is quick to communicate and fulfill requests. We infrequently have to communicate with them, but when we do - we are pleased with the turn around. Also, Review Trackers has proved to be a wise investment for our small business. Having every review automatically sent to our inboxes and logged on the user portal help us to monitor and make changes. **What do you dislike about ReviewTrackers?** Not much to dislike. The price point is great for the service received. **What problems is ReviewTrackers solving and how is that benefiting you?** We manage locations remotely and having reviews sent to us automatically (without having to hunt them down) saves time and energy. **Official Response from Chris Campbell:** > Thanks for the perfect review! We built the platform exactly for businesses like yours in order to manage locations remotely and more efficiently receive reviews. We know how important it is to stay on top of customer feedback. Thanks again! ### 45. Terrific product! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** Review Trackers has developed a product that is very user friendly. This site makes it very simple to get in touch with people and encourage them to write reviews. **What do you dislike about ReviewTrackers?** I can't think of anything I don't like about this product. **Recommendations to others considering ReviewTrackers:** A must try program if you are looking to encourage clients to write favorable reviews. **What problems is ReviewTrackers solving and how is that benefiting you?** Our industry typically only hears bad reviews. Review Trackers has developed a program to make it easy to engage satisfied clients and give them the opportunity to write a favorable review. **Official Response from Chris Campbell:** > Thanks so much for the great review! When we set off to design the platform, our primary goal was user friendly. Knowing that it still delivers in this aspect is very rewarding. Thanks again! ### 46. A Smart Way to Monitor **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** The ability to assign and review the customer reviews within ReviewTrackers. This has helped us streamline the review process and ensure all of our reviews are making it live to places like Yelp. **What do you dislike about ReviewTrackers?** I don't really dislike anything about ReviewTrackers, it seems to be a great product for us at this time. **What problems is ReviewTrackers solving and how is that benefiting you?** We are trying to raise trust with the public, the ensure they see we are trying to resolve their problems, and that a 1 star review is usually a once time event. **Official Response from Chris Campbell:** > Thanks very much for the great feedback! We're glad you've found the ability to assign customer reviews helpful! We recently added that feature to incorporate into our Hootsuite app as well. As always, let us know if you need anything or have any questions. ### 47. Great experiences with Review Trackers **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey D. | CEO, Medical Internet Marketing Expert, Marketing and Advertising, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** Functionality is easy, customer service is best! Our key team players all love review trackers. **What do you dislike about ReviewTrackers?** I haven't experienced any negative experiences. **What problems is ReviewTrackers solving and how is that benefiting you?** Reviews are so important for our clients, managing reviews is of utmost importance, we dont have time to deal with anyone else. **Official Response from Chris Campbell:** > Hello Jeffrey, thanks for the awesome review! You obviously know how important reviews are, so thanks for taking the time to write one for us. Have a great day! ### 48. ReviewTrackers makes it super simple to monitor reviews for your business. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2015 **What do you like best about ReviewTrackers?** We love the ability to monitor 50+ review sites across the web for all of our customer's locations. Setup is a breeze and very straightforward. **What do you dislike about ReviewTrackers?** The review request tools need a lot of work. **What problems is ReviewTrackers solving and how is that benefiting you?** We are monitoring reviews on behalf of our customers. **Official Response from Chris Campbell:** > Thanks very much for the great review! I'm glad you found the setup easy. I've passed along your feedback about the Request Review feature to our development team. They are actively working on improving the functionality of the toolset, and all feedback is helpful. Thanks again! ### 49. Great! **Rating:** 4.5/5.0 stars **Reviewed by:** Sam U. | Director, Business Strategy, Marketing and Advertising, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2015 **What do you like best about ReviewTrackers?** Great customer service, and tracks everything from custom list of sites on one dashboard. **What do you dislike about ReviewTrackers?** Review requesting feature could use more integration with email platforms, but it's free, so can't really complain. **What problems is ReviewTrackers solving and how is that benefiting you?** Tracking reputation for clients across review sites. **Official Response from Chris Campbell:** > Hi Samuel, thanks for the great review! We're always trying to improve our platform so I've passed along your feedback on the review requesting feature to our engineering team. Thanks again! ### 50. Excellent way to keep track of your reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 17, 2015 **What do you like best about ReviewTrackers?** I use Review Trackers for a medical client and it has been a godsend. I don't have to worry about monitoring the internet for patient reviews because Review Trackers do it for us. Saves me time and worry. **What do you dislike about ReviewTrackers?** There is nothing to dislike about Review Trackers! **Recommendations to others considering ReviewTrackers:** Try it - you'll like it and it is very cost effective. **What problems is ReviewTrackers solving and how is that benefiting you?** Lack of staff to monitor online reviews. **Official Response from Chris Campbell:** > Hi there, It is awesome to hear you're having a pleasant experience with our software! We've seen a lot of our medical clients have this exact issue with monitoring patient reviews, so we're glad you've shared this feedback. ## ReviewTrackers Discussions - ["Best current location and operation system"](https://www.g2.com/discussions/30277-best-current-location-and-operation-system) - 1 comment, 1 upvote - [How secure is ReviewTrackers?](https://www.g2.com/discussions/2833-how-secure-is-reviewtrackers) - 1 comment, 1 upvote - [View ReviewTrackers pricing details and edition comparison](https://www.g2.com/products/reviewtrackers/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-22+13%3A11%3A28+-0500&secure%5Bsession_id%5D=99208c74-ee71-423a-854e-327f867c5a0d&secure%5Btoken%5D=5f8a6a51d295af5707b54b3e2e3f633615ec92ae63d6dcd5748cb6d95d790204&format=llm_user) ## ReviewTrackers Features **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis - Competitive Analysis **Performance** - Real-Time Updates - Analytics **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **In-House Management** - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking ## Top ReviewTrackers Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,075 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) - 4.5/5.0 (2,405 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews)