The best google verified review app on the market. Review collected by and hosted on G2.com.
Price point vs other technologies can be hard to swallow, (But worth it!) Review collected by and hosted on G2.com.
The main reason we moved to Reviews.io was the significantly lower cost compared to Trustpilot, offering good value for our small business. Although the system is less feature-rich, the cost savings are the primary benefit. Customer support has been quite good, which is essential because we find the admin system unintuitive and difficult to use. I recently received excellent, much-appreciated support while changing our platform setup. We also like how the reviews are displayed on our website, though this could be improved. Overall, we are happy enough to stay with Reviews.io, but we have important reservations (detailed in our dislikes) regarding ease of use and other issues that we hope they can resolve. Review collected by and hosted on G2.com.
Our biggest dislike is the overall lack of technical reliability, which is causing us to lose valuable customer reviews and business. Our review flow consistently dries up after the first few days of every month. Despite reporting this repeatedly, support has not been able to resolve it, leaving us unable to diagnose or fix the underlying issue. Many customers report never receiving review invitations. Furthermore, manual invites often fail to send or are never received. This means we are losing genuine, hard-earned reviews, which entirely defeats the purpose of paying for the service.
Beyond this critical review loss issue, we have significant frustrations with the platform's usability:
Usability and Implementation: The system is highly unintuitive, difficult to use, and over-complicated. Implementation and integration were not easy. The administration interface and plan structures are confusing, making it very hard to know exactly what features are included in our current package. Overall, we feel the returns we get for our time and resource investment are much lower than they should be.
Website Display Bug: Our replies to customer product reviews do not appear on our website. This is a major issue because it prevents us from showing gratitude for positive feedback. More importantly, it is damaging to our reputation when we cannot publicly respond to unfair or misleading negative reviews, making it look like we don't care or that the false claim is accurate. Review collected by and hosted on G2.com.
Thank you for taking the time to share such detailed feedback, it’s really valuable for us to hear where the experience has fallen short as well as where it’s working for you.
It’s clear how much impact the review delivery issues, usability frustrations, and display problems have had on your workflow and on the trust you’re trying to build with customers. We understand how serious that is, and we’re really sorry that these parts of the platform haven’t met your expectations. Your points give us a very clear picture of where the experience has felt unreliable, and we appreciate you raising them so openly.
I’m also glad to hear that the support team has been able to help where possible and that you’ve found value in the cost savings and how reviews appear on your site, even with the limitations you’ve highlighted.
Thanks again for such honest insight - reviews like this help guide where we need to improve, and we appreciate you sticking with us while navigating these challenges.
Really helpful customer support and help setting things up by Jenson. Quick responses and reaction time. Review collected by and hosted on G2.com.
Product feed sync seems a bit more complicated, UX is sometimes a bit confusing/not that clear Review collected by and hosted on G2.com.
The platform is easy to use, with a clean interface and straightforward setup. Their integration options work well with our existing systems, and the review collection process is simple for both us and our customers. The analytics dashboard also provides clear insights into customer sentiment. Review collected by and hosted on G2.com.
Sometimes technical updates, such as changes to API parameters, are made without prior notification, which can cause unexpected issues in our integrations. Response times from support can also vary depending on the complexity of the problem. Review collected by and hosted on G2.com.
Great to hear the platform’s ease of use, integrations, and analytics are helping you collect and showcase customer feedback.
Thanks for the note on API updates and response times - feedback like this is always appreciated and helps us improve.
The support from Reviews.io is amazing. The team there are nothing short of excellent. Review collected by and hosted on G2.com.
There are no dislikes to Reviews.io. I enjoy everything they have to offer and appreciate the extra mile that the team goes. Review collected by and hosted on G2.com.
Thanks for such a glowing review! We're so pleased the platform and our team have made things easier for you - especially around Google Shopping and review management.
We really appreciate you sharing your experience.
The customer service was pretty fast about resolving my issue, inside of 12 hours. The reviews are easy to create. Review collected by and hosted on G2.com.
Hard to find where to write the reviews. But one figures it out. Review collected by and hosted on G2.com.
Really glad to hear that the team could get things sorted quickly for you. That kind of turnaround is exactly what we aim for.
Appreciate you calling out the navigation part - that’s useful insight, thanks for flagging it!
Great customer support when I needed to import reviews : ) Review collected by and hosted on G2.com.
The import button has been removed which initially made this trickier Review collected by and hosted on G2.com.
The reviews.io team was quick to respond and take action regarding my concerns. As a marketing professional, I am yet to find another team that is so dedicated to their craft. Amazing customer support. Review collected by and hosted on G2.com.
none. it is a great product and i would love to collaborate in the future. Review collected by and hosted on G2.com.
We’re so glad our support team, especially Jenson, made such a strong impression. We'll be sure to pass on your shoutout!
It’s great to know we’ve been able to support you in tackling bot reviews.
Thanks so much for the kind words and for taking the time to leave a review!
Reviews.io offers a simple and intuitive interface to collect, manage, and display customer reviews. The dashboard is very user-friendly, and I especially like the automated review collection process, which saves a lot of manual effort. It helps in building customer trust with authentic reviews and has good integration options with other platforms. Review collected by and hosted on G2.com.
The pricing structure could be more flexible for small businesses. Sometimes, advanced customization options are limited unless you opt for higher-tier plans. Also, the support response time can be improved during peak hours. Review collected by and hosted on G2.com.
Great to hear that the platform’s ease of use, integrations, and automation are helping you save time and build trust with customers. Thanks also for the feedback on pricing and support response times, we’ll keep working to improve those areas.
Reviews.io provides an excellent consolidation of reviews, with great widgets to display them, and well-integrated UGC and customer questions. Review collected by and hosted on G2.com.
This list is shrinking as more features become available. Review imports from other platforms can be a bit of a hassle to coordinate, depending on where they're coming from. Review collected by and hosted on G2.com.
Pricing provided by Reviews.io.
