Reviews.io Reviews & Product Details

Great flexibility and more importantly, technical support (especially Daniel) has been very responsive, helpful and effective, whichi really makes a difference! The platform is very easy to use, good interface and product grouping is amazing. Review collected by and hosted on G2.com.

Nothing in particular, although the multi-language features need improvements. Review collected by and hosted on G2.com.

Simple to use, efficient and powerful dashboard with all in one ecommerce tool Review collected by and hosted on G2.com.

It’s hard to find fault with the software itself, but I do think they could improve the AI support system. Review collected by and hosted on G2.com.

Product and the approachability of the team is excellent! Review collected by and hosted on G2.com.

Price as always, but then also I believe that good quality has its value! Review collected by and hosted on G2.com.

Migrating my Etsy reviews was easy, and their team provided expedited support and service throughout the process. Review collected by and hosted on G2.com.

Each of the additional features is offered as a separate product that you have to purchase individually. I’d prefer to see more of those benefits bundled together in a single package. Review collected by and hosted on G2.com.

Fast help when I need it, and I was able to import my historical data from Feefo Review collected by and hosted on G2.com.

Nothing as of yet - technical issues have been handled quickly Review collected by and hosted on G2.com.

I've had a few previous review apps, none come close. easy to use, plenty of integration and it looks sleek on our website. However the biggest upsell is the support. Honestly second to none. Quick to respond, and super knowledgeable. Want to give a personal shoutout to my main man Trilok who has helped us over the years, any small issue, exploring options he's always there providing good help and tips, quick too. Review collected by and hosted on G2.com.

not having Trilok.

But honestly nothing.

(maybe make it a tad cheaper idk, the economy guys). Review collected by and hosted on G2.com.

Response time was extremely quick when needing to import reviews. I made some errors on my sheet and they allowed me to reupload it multiple times without it seeming like a hassle. Jenson was very friendly and very efficient.

There was a small error with their live chat which meant I kept getting connected to someone who was out of office and it would not let me reconnect, but I am sure this was a system error and nothing to do with service. Review collected by and hosted on G2.com.

Only downside was the system error I encountered, where the live chat sent me to someone who was out of office and provided me no way to reconnect. Review collected by and hosted on G2.com.

Easy to use with both Shopify and Klaviyo, well priced, and backed by excellent support. Review collected by and hosted on G2.com.

No issues so far. I had some difficulty adapting dynamic links to a different event in Klaviyo for review requests and the support team solved it for me. Review collected by and hosted on G2.com.

Reviews.io allows us a more direct connection to customers and their reviews - I like that the reviews connect to each customer's profile and even the specific orders and products that the review relates to. This makes it easier to directly address customer concerns, but also makes it easier to link the feedback to the product-page on our website and use it to help drive future sales. Review collected by and hosted on G2.com.

Only a very minor quibble, but it would be useful for customer profiles to be linked together so that repeat customers don't end up getting spammed with repeat review emails. This would be especially useful in instances where one company places several orders, but under different emails and recipient names. Review collected by and hosted on G2.com.

The customer support was fantastic! I had problems integrating customer reviews into my shop and was glad that I didn't have to talk to a chat bot, but could chat with real people who responded quickly and friendly. They helped me implement the reviews on my shop and set everything up for me until I was satisfied. The reviews on my website are trustworthy and clear, and they help me generate more sales. Review collected by and hosted on G2.com.

nothing, great tool and even better customer support Review collected by and hosted on G2.com.