Remote Eye Features
Before the Job (4)
Calendar
Based on 14 Remote Eye reviews. Uses the calendar tool to determine field workers who are free for the job.
Dispatch
Notifies field service workers of their upcoming assignments. This feature was mentioned in 14 Remote Eye reviews.
Roles
Allows users to see tasks according to permissions and roles. 15 reviewers of Remote Eye have provided feedback on this feature.
Booking
Allows clients to book jobs through the desktop page or within the app. 15 reviewers of Remote Eye have provided feedback on this feature.
On the Job (5)
Location
Based on 14 Remote Eye reviews. Tracks employee location to ensure timeliness.
Employee Communication
Enables communication within the app from manager to field service employee. This feature was mentioned in 15 Remote Eye reviews.
Behavior Monitoring
Monitors behavior in the field. 14 reviewers of Remote Eye have provided feedback on this feature.
Client Notifications
Based on 15 Remote Eye reviews. Notifies clients, should any delays or mishaps occur.
Field Sales
Based on 15 Remote Eye reviews. Includes some ability to serve as a sales and ordering application.
After the Job (4)
Reports
Based on 14 Remote Eye reviews. Creates reports that reflect field performance either as a team or individually, to review productivity.
Analytics
Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard. 14 reviewers of Remote Eye have provided feedback on this feature.
Invoicing
Sends invoices through the software and allows clients to pay on the spot. 14 reviewers of Remote Eye have provided feedback on this feature.
CRM Integrations
Based on 14 Remote Eye reviews. Integrates with CRM software to monitor all aspects of the customer relationship.
Workflow & Automation (5)
Safety checks & inspections
Based on 17 Remote Eye reviews. Provide templates, forms and checklists to record tasks, inspections, and progress
Customizable Workflows
Allow users to configure workflows that predicts issues and alerts teams in real-time This feature was mentioned in 18 Remote Eye reviews.
Dynamic SOP Promotion
Trigger dynamic distribution or reinforcement of SOPs when deviations or defects occur.
Nonconformance Event Management
Enable tracking and detection of nonconforming events and suggest corrective actions.
Safety & Incident Logging / Compliance Reporting
Log safety/quality incidents and generate compliance reports.
Execution (3)
Planning
Based on 17 Remote Eye reviews. Create work plans for predefined periods such as weeks or months, and allow users to create custom periods.
Scheduling
Assign activities to workers based on availability, qualifications, and other criteria. 17 reviewers of Remote Eye have provided feedback on this feature.
Collaboration
As reported in 18 Remote Eye reviews. Allows employees to collaborate on tasks and ask for help from supervisors.
Analytics & Reporting (3)
Monitoring
Track the status of work activities per location, employee, or team. 18 reviewers of Remote Eye have provided feedback on this feature.
KPIs
Based on 17 Remote Eye reviews. Monitor task completion, employee productivity, and other metrics.
Customizable Analytics / BI Integration
As reported in 18 Remote Eye reviews. Allow users to build custom dashboards or connect to BI tools
Remote Support (3)
Video chat
Allows users to connect via video chat in order to help fix maintenace or repait issues This feature was mentioned in 16 Remote Eye reviews.
Live text chat
Allows users to chat with remote support via text This feature was mentioned in 16 Remote Eye reviews.
Ticket submitting
As reported in 16 Remote Eye reviews. Allows users to submit tickets for service requests in order to help with repairs
Hardware Integration (3)
Mobile phones
Allows users to access AR visualization through mobile phones 16 reviewers of Remote Eye have provided feedback on this feature.
AR glasses
Allows users to integrate AR visualization through AR glasses 16 reviewers of Remote Eye have provided feedback on this feature.
Tablets
Allows users to integrate AR visualization through Tablets and Desktops 16 reviewers of Remote Eye have provided feedback on this feature.
Content (3)
Guided content
Based on 16 Remote Eye reviews. Allows users to create a variety of dynamic content to guide your team through different processes.
Content management
Based on 16 Remote Eye reviews. Allows users to store and manage previously created content
AR annotations
Based on 16 Remote Eye reviews. Allows users to mark up real life objects with AR annotations and other descriptive visuals
Generative AI (5)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
Agentic AI - Field Service Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Enterprise Management (5)
Cross & Multi‑Site Governance
Allow centralized enforcement of corporate standards, while supporting site‑specific variations.
Site Reporting and Analytics
Report metrics at both individual site and consolidated enterprise levels.
Cross‑Site Collaboration & Communication
Provide channels for idea sharing, communications and collaboration across different sites and facilities.
Multi-Device Scalability
Provide enterprise-wide support across smartphones, tablets, and wearable devices.
Role-Based Access Control (RBAC)
Provide enterprise-grade role/permission management for different user groups.
Agentic AI (3)
Actions & Autonomous Execution
Capable of autonomously perform or propose task actions on behalf of users.
Real‑Time Translation & Transcription
Support live transcription/translation of video/audio and contextual AI support.
Predictive & Prescriptive AI
Use AI models to predict anomalies, prescribe corrective actions, or suggest best next steps.
Knowledge Capture (4)
Frontline Knowledge Capture & Sharing
Allow frontline workers capture ideas, best practices, videos, and distribute them.
Content Versioning & SOP Updates
Track changes to work instructions and notify relevant users of updates or revisions.
Embedded Microlearning
Offer contextual training modules or tips that appear during task execution to reinforce skills.
Offline Knowledge Access
Ensure workers can access SOPs/training offline on mobile/wearables.
Data & Integration (2)
Open API & Extensibility
Provide open APIs and SDKs for developers to extend platform capabilities.
ERP / MES / EAM Integration
Synchronize tasks, assets, and other data with enterprise systems such as ERP, MES, or EAM.
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