Remote Eye Features
Before the Job (4)
Calendar
As reported in 14 Remote Eye reviews.
Uses the calendar tool to determine field workers who are free for the job.
Dispatch
14 reviewers of Remote Eye have provided feedback on this feature.
Notifies field service workers of their upcoming assignments.
Roles
As reported in 15 Remote Eye reviews.
Allows users to see tasks according to permissions and roles.
Booking
As reported in 15 Remote Eye reviews.
Allows clients to book jobs through the desktop page or within the app.
On the Job (5)
Location
Based on 14 Remote Eye reviews.
Tracks employee location to ensure timeliness.
Employee Communication
Based on 15 Remote Eye reviews.
Enables communication within the app from manager to field service employee.
Behavior Monitoring
This feature was mentioned in 14 Remote Eye reviews.
Monitors behavior in the field.
Client Notifications
This feature was mentioned in 15 Remote Eye reviews.
Notifies clients, should any delays or mishaps occur.
Field Sales
15 reviewers of Remote Eye have provided feedback on this feature.
Includes some ability to serve as a sales and ordering application.
After the Job (4)
Reports
This feature was mentioned in 14 Remote Eye reviews.
Creates reports that reflect field performance either as a team or individually, to review productivity.
Analytics
14 reviewers of Remote Eye have provided feedback on this feature.
Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.
Invoicing
As reported in 14 Remote Eye reviews.
Sends invoices through the software and allows clients to pay on the spot.
CRM Integrations
As reported in 14 Remote Eye reviews.
Integrates with CRM software to monitor all aspects of the customer relationship.
Workflow & Automation (5)
Safety checks & inspections
17 reviewers of Remote Eye have provided feedback on this feature.
Provide templates, forms and checklists to record tasks, inspections, and progress
Customizable Workflows
This feature was mentioned in 18 Remote Eye reviews.
Allow users to configure workflows that predicts issues and alerts teams in real-time
Dynamic SOP Promotion
Trigger dynamic distribution or reinforcement of SOPs when deviations or defects occur.
Nonconformance Event Management
Enable tracking and detection of nonconforming events and suggest corrective actions.
Safety & Incident Logging / Compliance Reporting
Log safety/quality incidents and generate compliance reports.
Execution (3)
Planning
17 reviewers of Remote Eye have provided feedback on this feature.
Create work plans for predefined periods such as weeks or months, and allow users to create custom periods.
Scheduling
This feature was mentioned in 17 Remote Eye reviews.
Assign activities to workers based on availability, qualifications, and other criteria.
Collaboration
Based on 18 Remote Eye reviews.
Allows employees to collaborate on tasks and ask for help from supervisors.
Analytics & Reporting (3)
Monitoring
18 reviewers of Remote Eye have provided feedback on this feature.
Track the status of work activities per location, employee, or team.
KPIs
This feature was mentioned in 17 Remote Eye reviews.
Monitor task completion, employee productivity, and other metrics.
Customizable Analytics / BI Integration
As reported in 18 Remote Eye reviews.
Allow users to build custom dashboards or connect to BI tools
Remote Support (3)
Video chat
16 reviewers of Remote Eye have provided feedback on this feature.
Allows users to connect via video chat in order to help fix maintenace or repait issues
Live text chat
As reported in 16 Remote Eye reviews.
Allows users to chat with remote support via text
Ticket submitting
Based on 16 Remote Eye reviews.
Allows users to submit tickets for service requests in order to help with repairs
Hardware Integration (3)
Mobile phones
This feature was mentioned in 16 Remote Eye reviews.
Allows users to access AR visualization through mobile phones
AR glasses
16 reviewers of Remote Eye have provided feedback on this feature.
Allows users to integrate AR visualization through AR glasses
Tablets
As reported in 16 Remote Eye reviews.
Allows users to integrate AR visualization through Tablets and Desktops
Content (3)
Guided content
16 reviewers of Remote Eye have provided feedback on this feature.
Allows users to create a variety of dynamic content to guide your team through different processes.
Content management
As reported in 16 Remote Eye reviews.
Allows users to store and manage previously created content
AR annotations
16 reviewers of Remote Eye have provided feedback on this feature.
Allows users to mark up real life objects with AR annotations and other descriptive visuals
Generative AI (5)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
AI Text Summarization
Condenses long documents or text into a brief summary.
AI Image-to-Text
Converts images into a textual description, identifying key elements.
Agentic AI - Field Service Management (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Enterprise Management (5)
Cross & Multi‑Site Governance
Allow centralized enforcement of corporate standards, while supporting site‑specific variations.
Site Reporting and Analytics
Report metrics at both individual site and consolidated enterprise levels.
Cross‑Site Collaboration & Communication
Provide channels for idea sharing, communications and collaboration across different sites and facilities.
Multi-Device Scalability
Provide enterprise-wide support across smartphones, tablets, and wearable devices.
Role-Based Access Control (RBAC)
Provide enterprise-grade role/permission management for different user groups.
Agentic AI (3)
Actions & Autonomous Execution
Capable of autonomously perform or propose task actions on behalf of users.
Real‑Time Translation & Transcription
Support live transcription/translation of video/audio and contextual AI support.
Predictive & Prescriptive AI
Use AI models to predict anomalies, prescribe corrective actions, or suggest best next steps.
Knowledge Capture (4)
Frontline Knowledge Capture & Sharing
Allow frontline workers capture ideas, best practices, videos, and distribute them.
Content Versioning & SOP Updates
Track changes to work instructions and notify relevant users of updates or revisions.
Embedded Microlearning
Offer contextual training modules or tips that appear during task execution to reinforce skills.
Offline Knowledge Access
Ensure workers can access SOPs/training offline on mobile/wearables.
Data & Integration (2)
Open API & Extensibility
Provide open APIs and SDKs for developers to extend platform capabilities.
ERP / MES / EAM Integration
Synchronize tasks, assets, and other data with enterprise systems such as ERP, MES, or EAM.

