How would you rate your experience with Redwood Software Report2Web?
Tool is very good to be used with the combination of other tools for best results. Review collected by and hosted on G2.com.
Sometimes the tool does not support the different types of files and intigrations. Review collected by and hosted on G2.com.
Redwood software has a good user interface and automation abilities. Review collected by and hosted on G2.com.
Pricing is as per number of clients connections Review collected by and hosted on G2.com.
I love that the software is stable, it does not require a lot of maintenance and when it does the employees of Redwood get back to you quickly. I also love how flexible the software is, to break down the reports that are coming in. Review collected by and hosted on G2.com.
We have a little trouble with the scheduled jobs for retention rules, but this has improved as we have upgraded to later versions of the software. Review collected by and hosted on G2.com.
Thank you Kelly, for your thoughtful and five star review. And thank you for your continued business of Redwood Software. As always, please reach out to us if you have any questions, need assistance or have suggestions on how we can improve.
Ability to publish documents, originating in our ERP system or other external sources, without significant work to do that. This includes the ability to simulate publishing reports before they are made available to various audiences and without having to publish them in test, review, unpublish, fix issues, and republish. Review collected by and hosted on G2.com.
Security and the UI have a number of drawbacks that are not as efficient as one would hope: (security) - when in a user record, allow me to add a group to the user instead of having to go to the group to add it; (security) filtering for users is painful since you can only do that on the page your working with; (security / UI) - when scrolling down the page, you lose track of the column headings instead of having the frozen (a la freeze panes) ; (security / UI) - allow adjust the number of records seen in the the Members listing so I don't have to page as frequently; (UI) - the Novum UI doesn't work well in Firefox and other browsers when resizing windows, so therefor it's unusable, though we'd like to use it; (support site) - better way to provide bulk feedback for issues I run into -- let me submit 20 items instead of having to do it 1 by 1, which seems to be the preferred method; (UI - the inability to easily modify the login page to change the look-and-feel is maddening; (UI) - attempting to export to Excel using Firefox after clicking on the Export button is unworkable - the screen disappears in < 1 second - what?!; (support) - there are times when it would make more sense (to me) for support to engage in screen-sharing with us instead of going back-and-forth with information in a support ticket so the problem could be demoed, and maybe solved, more quickly. Review collected by and hosted on G2.com.
Hello Dennis. Thank you for your thoughtful review and for being a Redwood customer. The feedback you’ve provided on security, UI and support is very helpful. We will be doing an analysis of the individual items you mentioned and would welcome the opportunity to discuss each of these further with you. Your Account Manager will be reaching out to setup a meeting to discuss your feedback with the Product Management and Customer Support teams so we can better design a go-forward path to address your concerns.
Report2Web is enterprise level product that meets our business needs well. We have been using Report2Web for 10+ years and the products are scalable and flexible to integrate with our infrastructure. Their customer service is beyond excellent. Our requirements and concerns have been addressed in time and they always provide optimal solutions to meet business needs. Review collected by and hosted on G2.com.
I don't have any negative things to say about our experience using Report2Web Review collected by and hosted on G2.com.
Eric, thank you for your WONDERFUL review and for being a Redwood Software Reporting customer for 10+ years. As always, please reach out to us if you have any questions, need assistance or have suggestions on how we can improve.
ease of continued maintenance, largely setup the same report 1 time, and it works forever with no admin support Review collected by and hosted on G2.com.
cannot think of anything right off, especially not as the system admin Review collected by and hosted on G2.com.
David, thank you for your review and for being a Redwood Software Reporting customer/user for 15 years. As always, please reach out to us if you have any questions, need assistance or have suggestions on how we can improve.
Very little maintenance required, and I love the publication roll back feature. Review collected by and hosted on G2.com.
I dislike the customer training documents and the user manual. More instruction is needed on bursting spreadsheets and working with .pdf documents. Review collected by and hosted on G2.com.
Thank you for your five star rating of Report2Web and thank you for being a customer of Redwood Software. I will share your feedback on the training documentation and user manual with our customer enablement team. As always, please reach out to us if you have any questions, need assistance or have suggestions on how we can improve.
The ability to control who sees a report i have posted and the ability to burst the report into small parts. We have over 100 stores, with this software I can burst a report so that a store only sees the part of the report that pertains to them. Review collected by and hosted on G2.com.
There really isn't anything i do not like about R2W. Review collected by and hosted on G2.com.
Easy of use for the users and myself. Quick access to documents. Review collected by and hosted on G2.com.
lack of reports to run to exact data from report2web. Review collected by and hosted on G2.com.
Craig, thank you for your review and for being a Redwood Software Reporting customer! We are so glad you are very pleased. As a follow-up to your request for additional system reports, someone from Redwood’s Product Management Team will be reaching out to you to better understand what kind of data you are looking to obtain and how we can best meet your needs.
The promptness, professional and knowledgeable of the staff that services my establishment. Customer service is prompt and has always assisted with my issues. Renee Peterson is always prompt and gets things rolling. Every tech person I have met has been absolutely great and always assisted in finding a solution. Review collected by and hosted on G2.com.
None. There is nothing I can say to improve Redwood's support services. Review collected by and hosted on G2.com.
Thank you so much for your review and kind words. We are delighted you are delighted and endeavor to continue to exceed your expectations.
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