I love how flexible Rapidr is. We use it to capture customer feedback, to capture internal team ideas, and to prioritize sprints.
It was super easy to get up and running, and the very few times we've had an issue Rajat and the team quickly fixed it.
We honestly use Rapidr many times a day, every day. It's a tool that we can actually see that we use.
One of the things I love is the Slack integration because it alerts the team of any new Rapidr tickets.
On top of all this their product team actually reads your suggestions and pushes improvements based on your feedback. I've suggested a couple things that they have acted on and updated. This hardly ever happens.
And it's very affordable to boot. Review collected by and hosted on G2.com.
You have to be aware that it's a new tool, so it's not perfect.
There's room for improvement in a lot of areas, but they actually improve it.
I would say that maybe the worst thing is the lack of other types of widgets to capture feedback in other ways beyond text fields. Review collected by and hosted on G2.com.
