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Rakuten SixthSense Observability Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the deep visibility offered by Rakuten SixthSense, enhancing application performance and proactively managing issues. (11 mentions)
Users value the effective alerting system for seamless monitoring and quick resolution of issues in one dashboard. (9 mentions)
Users value the excellent customer support of Rakuten SixthSense, enhancing their overall experience and productivity. (9 mentions)
Users appreciate the ease of use of Rakuten SixthSense Observability, enabling quick identification of issues without hassle. (9 mentions)
Users find the implementation ease of Rakuten SixthSense Observability impressive, allowing quick access to essential monitoring tools. (9 mentions)
Users find the complex setup of Rakuten SixthSense Observability requires significant onboarding effort for optimal use. (3 mentions)
Users find the documentation lacking, making onboarding and setup more challenging than necessary. (3 mentions)
Users often face false positive alerts and desire better functionality for error monitoring and dashboard notifications. (2 mentions)
Users report experiencing inefficient alerts, citing false positives and a lack of preferred error record displays. (2 mentions)
Users note that the documentation needs improvement, which impacts their ability to utilize the tool effectively. (2 mentions)

5 Pros or Advantages of Rakuten SixthSense Observability

5 Cons or Disadvantages of Rakuten SixthSense Observability

Rakuten SixthSense Observability Reviews (53)

Reviews

Rakuten SixthSense Observability Reviews (53)

4.6
53 reviews
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Verified User in Computer Software
CC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Best App Performance monitoring Solution in the market!"
5/5
What do you like best about Rakuten SixthSense Observability?

The features which I like the best in Rakuten SixthSense Observability are:

-Their in-depth advanced metrics

-Comprehensive dashboard

-Incident management

-IT Alerting

and their support of course! Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

I do not like the documentation of this tool. Needs to be re-looked at as it misses some of the new add-ons in the tool I feel. Rest I have no issues. Review collected by and hosted on G2.com.

MW
mohd w.
System Admin
Information Technology and Services
Small-Business (50 or fewer emp.)
Originally submitted 4/19/2024
"All product are best........."
5/5
What do you like best about Rakuten SixthSense Observability?

Ease of Use and Ease of Implementation...... Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

nothing for dislike............................... Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Very Powerful tool for Monitoring Applications"
4.5/5
What do you like best about Rakuten SixthSense Observability?

An all-in-one software tool for monitoring your applications & enhancing user experiences. It is a very light-weight application & user-friendly. The level of troubleshooting done by the tool for all the logs, metrics & traces is very efficient & quick. The customer success team is easily reachable for any issues anytime. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

The downtime on the app comes now & then without any prior notice. The team needs to work on this on priority. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Feedback for usage of Rakuten SixthSense Observability Tool"
4.5/5
What do you like best about Rakuten SixthSense Observability?

Rakuten SixthSense helps us in examining & monitoring of our applications underlying infrastructures, the servers, logs, containers & the cloud services.  Providing us with the real-time performance of our applications & helps us in troubleshooting quickly Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

The documentation part of the tool sometimes fails to guide with the current setup. The integration also sometimes proves to be not really helpful. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Rakuten SixthSense Observability Feedback"
4.5/5
What do you like best about Rakuten SixthSense Observability?

What I like best about this platform is, it is very user-friendly & has a comprehensive & customizable dashboard. It helps me to get the accurate health of my applications, identifying issues proactively & resolving them, reducing my MTTR. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

I don't have any problems as such with the platform. The ones we had in the past, our customer success manager was prompt enough in helping us with those. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"A must have tool for monitoring your applications"
4.5/5
What do you like best about Rakuten SixthSense Observability?

The website is super user-friendly, its very easy to navigate to any information you require. They have unified dashboards which are super helpful for our team. The integrations implementation is super quick & easy. Super easy for tracking multiple logs, metrics & traces. Great customer support. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

Need some more of system generated recommendations in the tool itself. Review collected by and hosted on G2.com.

Harish .
H
Harish .
IT Consultant
Small-Business (50 or fewer emp.)
"Best in the industry so far"
5/5
What do you like best about Rakuten SixthSense Observability?

It gives the detailed spans and more useful information than any other monitoring tools. Most of the organisations are using and is expected to be broadly covering industries. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

Some of the minor changes can be updated, but that doesn't effect my work. Review collected by and hosted on G2.com.

AJ
Amit J.
Mid-Market (51-1000 emp.)
"Efficiently tracks and optimizes application performance, enhancing business operations seamlessly"
5/5
What do you like best about Rakuten SixthSense Observability?

-Real-time Monitoring

-Comprehensive Metrics

-Alerting and Notification

-Deep Dive Diagnostics

-Scalability and Compatibility

-Customer centricity

-Flexibility in terms of support Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

Need to cover CDN performance monitoring as a part of the product Review collected by and hosted on G2.com.

NK
Nitesh K.
Small-Business (50 or fewer emp.)
"APM resolved many issues for us"
5/5
What do you like best about Rakuten SixthSense Observability?

Dashboard GUI and easy to use

Traces and Errors helped a lot Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

Sometimes it get slower, though it helps a lot Review collected by and hosted on G2.com.

MB
Mahamad B.
Mid-Market (51-1000 emp.)
Originally submitted 8/8/2023
"Friend"
5/5
What do you like best about Rakuten SixthSense Observability?

All-in-one software intelligence, application performance Monitoring, and DB Monitoring Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

Nothing. Product is good for APM, All-in-one software intelligence Review collected by and hosted on G2.com.