--- title: Rakuten SixthSense Observability Reviews meta_title: 'Rakuten SixthSense Observability Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 53 reviews by the users' company size, role or industry to find out how Rakuten SixthSense Observability works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 53 scale: '5' date_modified: '2026-10-23' parent_category: name: Monitoring url: https://www.g2.com/categories/monitoring ---

Rakuten SixthSense Observability Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the deep visibility offered by Rakuten SixthSense, enhancing application performance and proactively managing issues. (11 mentions)
Users value the effective alerting system for seamless monitoring and quick resolution of issues in one dashboard. (9 mentions)
Users value the excellent customer support of Rakuten SixthSense, enhancing their overall experience and productivity. (9 mentions)
Users appreciate the ease of use of Rakuten SixthSense Observability, enabling quick identification of issues without hassle. (9 mentions)
Users find the implementation ease of Rakuten SixthSense Observability impressive, allowing quick access to essential monitoring tools. (9 mentions)
Users find the complex setup of Rakuten SixthSense Observability requires significant onboarding effort for optimal use. (3 mentions)
Users find the documentation lacking, making onboarding and setup more challenging than necessary. (3 mentions)
Users often face false positive alerts and desire better functionality for error monitoring and dashboard notifications. (2 mentions)
Users report experiencing inefficient alerts, citing false positives and a lack of preferred error record displays. (2 mentions)
Users note that the documentation needs improvement, which impacts their ability to utilize the tool effectively. (2 mentions)

5 Pros or Advantages of Rakuten SixthSense Observability

5 Cons or Disadvantages of Rakuten SixthSense Observability

Rakuten SixthSense Observability Reviews (53)

Reviews

Rakuten SixthSense Observability Reviews (53)

4.6
53 reviews
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Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"Fairly good monitoring tool in the market"
4.5/5
What do you like best about Rakuten SixthSense Observability?

Rakuten SixthSense Observability tool has really good real-time monitoring features which gives you a 360 degree overview of your applications running in real-time & detect & alert you of any issues (happening as well as forecasted issues) before they become major problems for your applications performance. It is very easy to integrate & implement with other tools as well. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

The pricing can be made a bit more comprehensive i feel. Otherwise its a great tool I don't see any minuses as of now. Review collected by and hosted on G2.com.

Verified User in Computer Games
UC
Verified User in Computer Games
Enterprise (> 1000 emp.)
"My team's Go-To-Observability tool!"
4.5/5
What do you like best about Rakuten SixthSense Observability?

What I like best about the Rakuten SixthSense Observability tool is when an endpoint feels slow, I can open its trace and see right away which service call or query is dragging. No guesswork, no manual log tracing. The implementation of the tool is quite easy. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

Also fairly new here, nothing major has come up so far. Review collected by and hosted on G2.com.

aarti g.
AG
aarti g.
STA
Enterprise (> 1000 emp.)
"extremely user-friendly and easy to navigate"
5/5
What do you like best about Rakuten SixthSense Observability?

The tool is extremely user-friendly and easy to navigate. It has enabled us to identify and optimize bottlenecks in our applications. This APM tool helped us improve our application's performance. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

I find nothing to dislike in this tool. Its useful. Review collected by and hosted on G2.com.

JA
Javed A.
Software Engineer
Enterprise (> 1000 emp.)
"Good Loog Monitoring tool"
4.5/5
What do you like best about Rakuten SixthSense Observability?

Rakuten SixthSense Observability is good log monitoring tools. Ease of Implementation : Recently configured browser logging overall simple and straight forward. Customer Support: Good support provided my the team Integration is easy and straight forward Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

Documentation need to a improvement. Support for latest frontend framework (next js ) Review collected by and hosted on G2.com.

Verified User in Banking
UB
Verified User in Banking
Enterprise (> 1000 emp.)
"One-stop monitoring & alerting platform."
4.5/5
What do you like best about Rakuten SixthSense Observability?

Rakuten SixthSense Observability is helping in monitoring our applications very well. We have seen a very good reduction in our MTTD & MTTR since the tool got installed on our systems. The tool is very easy to implement & the dashboards & the interface is quite user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

We have recently started using the tool, so for now nothing as such. Review collected by and hosted on G2.com.

Saurav K.
SK
Saurav K.
To monitor the applications and Server
Small-Business (50 or fewer emp.)
"Good Monitoring Tool"
4.5/5
What do you like best about Rakuten SixthSense Observability?

Tool is very useful to monitor the logs and errors which includes APM Agent monitoring, Mobile Monitoring, VM monitoring with good technical support whenever required Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

As of now there is no dislikes but there are features to be added depending on the requirement Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Verified User in Education Management
Mid-Market (51-1000 emp.)
"My go to application performance tracker!"
4.5/5
What do you like best about Rakuten SixthSense Observability?

The IT alerting solution provided for the application is what I like the best. Along with the incident management & the customer service support team. Any issues that arise on the tool get addressed by the team very quickly. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

Things I don't like on this tool are- Their documentation needs proper attention. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"An all-in-one monitoring platform."
5/5
What do you like best about Rakuten SixthSense Observability?

The ease of its installation & configuration was super smooth. Thanks to the CSM & onboarding team. The indepth metrics of the apps performance & monitoring is something I love the most. Also the alerts shooted on multiple platforms is also super helpful for our team. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

Log monitoring needs a lot more improvement. Rest all is good in this tool. Review collected by and hosted on G2.com.

SM
Suresh M.
Enterprise (> 1000 emp.)
"Observability - An Awesome Innovation"
5/5
What do you like best about Rakuten SixthSense Observability?

Rakuten SexthSense Observability provides real-time application insights and end-to-end performance analytics in a single view, helping us proactively understand system behavior at different times and take necessary corrective actions to isolate issues before they affect new users. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

I wouldn’t call it a dislike but an enhancement that would make a great difference to the product. We use a SQL database and want analytics where an app response is slower because the stored procedure query takes longer to execute and fetch the desired data. This would help us understand and optimize the query as required. Review collected by and hosted on G2.com.

NM
Naidu M.
Enterprise (> 1000 emp.)
"Rakuten SixthSense Review"
4/5
What do you like best about Rakuten SixthSense Observability?

Rakuten SixthSense provides real-time insights into the performance and behavior of configured alerts, allowing organizations to monitor, analyze, and troubleshoot issues efficiently.

It offers comprehensive visibility into various aspects of applications, infrastructure, and services.

It's easy and quick to integrate the Rakuten SixthSense alerts over the project.

By integrating Rakuten SixthSense, it provides advanced monitoring, logging, and tracing capabilities, it offers unparalleled insights into the inner workings of complex environments. Review collected by and hosted on G2.com.

What do you dislike about Rakuten SixthSense Observability?

1. Email alerts lack customization options.

2. Error traces are not linked with alerts.

3. False positive alerts are generated.

4. Consecutive session errors configurations are not available.

5. No option for 404 error logging

6. No option for CMS site monitoring Review collected by and hosted on G2.com.