Pythia for Zendesk Reviews & Product Details

I like that it's easy to organize your macros by category and subcategory and that it can be easily cubby-holed in the side of the screen! Review collected by and hosted on G2.com.

Sometimes it does have trouble loading. Other than that, it works well. Review collected by and hosted on G2.com.

The app has a nice and user-friendly layout. It is easy to set it up and use, much better than Zendesk macros functionality. Quick buttons are great, reply time can be as short as few seconds long. Review collected by and hosted on G2.com.

It is difficult to find any downsides of Pythia, everything works correctly. Review collected by and hosted on G2.com.

Im amazed this is not built into Zendesk out of the box as it's so intuitive, functional and without a doubt a necessary feature. We'd have been lost without Pythia! Review collected by and hosted on G2.com.

I wish I had feedback since it's so helpful. I dislike that we had to add this on since it should be something zendesk offers. Insanely appreciative for this app. Review collected by and hosted on G2.com.

Pythia is fast and easy to use. It helps us answer in a faster manner so we can work on the tougher issues at hand. Pythin also keeps macros organized and serves as a useful tool in Zendesk. Review collected by and hosted on G2.com.

I cannot think of anything we dislike at this time;) Review collected by and hosted on G2.com.

increased efficiency through macro usage Review collected by and hosted on G2.com.

we use the tool since a few weeks, nothing I dont like for the moment Review collected by and hosted on G2.com.

Pythia makes using macros to respond to customers effortless. The most common responses can be saved as quick replies, so tickets can literally be solved in as little as 2 clicks. Review collected by and hosted on G2.com.

The only downside we currently see with Pythia is that it has to be synced in order to offer newly created macros. This is a simple process the user can do themselves (click of one button) and it's on their roadmap to make this an automated feature, so not a huge downfall at all! Review collected by and hosted on G2.com.

We are working with multiple brands and therefore it is important to have all the email and chat templates available only for specific brands. Thanks to Pythia, this is now possible and has increased the agent efficiency 100%!

The team behind Pythia has been helping us to build Pythia for the tool we need it to be, and always are taking our feedback and suggestions into consideration. Review collected by and hosted on G2.com.

There are some tools that we would still want to implement to Pythia, and the team behind Pythia is helping us with that the best they can. Review collected by and hosted on G2.com.

Pythia has been an invaluable part of our Customer Happiness. It has helped us in answering our customers more efficiently and be able to focus on other tickets that require more attention. It's very easy to use and set up too! I'd recommend this to anyone using Zendesk who gets a lot of tickets and needs an excellent organizational tool for their macros. Thank you Pythia! Review collected by and hosted on G2.com.

None really, so far we have encountered no downtime. Review collected by and hosted on G2.com.

A very useful Artificial intelligence tool integrated with Zendesk

Real time customer Support

Chat support Review collected by and hosted on G2.com.

All languages are not supported and sometimes becomes difficult to work with global clients Review collected by and hosted on G2.com.

Pythia has massively increased efficiency in a completely intuitive way. Not only is responding to queries easier and quicker, but it's greatly improved the onboarding of new team members getting used to finding the information they need among a large number of macros Review collected by and hosted on G2.com.

So far, nothing! Everything has been smooth and the support from the Pythia team has been second to none. Review collected by and hosted on G2.com.