Prompt Health Reviews & Product Details

The easy of using the system and it was easier to use that other systems. Review collected by and hosted on G2.com.

1. When adding claims to an already established check, it would be nice if you are able to search for the patient not just by name or account number, but by claim number, especially if you have multiple patients with the same name. In this instance, another tab is needed to look into each account to determine the correct account number before adding the claim to the check.

2. In EOB Upload and Management, it would be nice to link the EOB to the actual payment in Prompt.

3. It would be nice to be able to keep able to keep a list of the last 5-10 accounts that were recently viewed. There are times that you maybe in the middle of one chart when you need to view another chart and some times you forget to open a duplicate so you lose the first account that you were working on. Review collected by and hosted on G2.com.

Prompt is always evolving, innovating, and improving. Prompt is highly responsive to the needs of clients. I love the efficiencies that our team has gained with this EMR. We have seen growth across all areas of our practice. Review collected by and hosted on G2.com.

The only downside to a constantly improving system also means constant training with our team. It can be challenging to keep up with all the changes. Review collected by and hosted on G2.com.

I like the smart text rewrite for the SOAP note writing portion as well as the auto dictation. I like that when I put an exercise onto the flowsheet, it gives suggestions for how it should be billed. Minimal outages where we had a couple with the last EMR system. Initial transition was a little rough, but it got smoother with practice. Review collected by and hosted on G2.com.

I wish the search bar for specific aspects of the eval was a little easier to navigate. I also would like if the flowsheets offered higher resistance for exercises as the highest band they offer is green when I have blue, black, silver and gold in my clinic that I use. Review collected by and hosted on G2.com.

I really appreciate the AI clinical note software from Prompt Health because it streamlines evaluations, making them take significantly less time, which allows me to be more present with my patients. The helpful staff and support teams assigned from the beginning have been very accommodating and knowledgeable about their systems, making support services efficient. The clinical note feature also reduces my workload anxiety, knowing I won't be stacking up extra work for myself. Additionally, the "checks" in the system enhance compliance and reimbursement, preventing absent-minded note-taking in terms of necessary details for different payers. I also like how the scheduling options improve efficiency by preventing patient loss and offering flexibility for patient self-scheduling. The decision to switch from Strata EMR was influenced by Prompt Health's AI features, better support, communication, and a similar price point. Even though the initial setup was difficult, it went smoothly due to the help we received, with only a few hiccups in the first weeks. Review collected by and hosted on G2.com.

Doing daily notes is difficult when double booked during treatments due to recording limitations. I cannot reliably use Auto Note outside of one on one treatments. Review collected by and hosted on G2.com.

I like how easy it is to track authorizations and follow up on Plan of Care signatures as well as Plan of Care compliance. Review collected by and hosted on G2.com.

Prompt sends out for POC compliance emails to patients that I have unchecked that option on preferences. We like to uncheck patients that we know will be discharging so they don't potentially schedule online. Perhaps a code can be written so that if you see the final appointment labeled as Final appt/Discharge, it will automatically no longer send emails to patients asking to schedule more appts. Review collected by and hosted on G2.com.

From an aide perspective, it makes preparing flowsheets for upcoming days or the week very easy regardless of patient load. Also the process for updating or uploading exercises within the flowsheets is simple. Review collected by and hosted on G2.com.

The one thing that stands out to me seems stupid but within the UI, if you hover over patient appts on the calendar it expands them and when you go to check someone in with the green check mark it makes it hard to see who is checked in and who isnt. Review collected by and hosted on G2.com.

Prompt is ALWAYS looking at how they can improve their product for their users. We switched to Prompt in January 2025 from an EMR that hadn't made a meaningful change in 5 years or more. The difference was night and day. Documentation time dropped, notes completed after hours plummeted and revenue per visit went up. Support is always available to help you so you can take full advantage of their tools. I couldn't recommend them more. User interface is intuitive, and there is minimal downtime. AI features help to improve time to note finalization as well as note compliance. Review collected by and hosted on G2.com.

It can be challenging to keep up with all the updates and new features so that we are using them all. I consider this a good problem to have compared to the EMR we were using before. It is one of the pricier EMR's but given the improvements in our business, you get what you pay for. Review collected by and hosted on G2.com.

What I like best about Prompt is that I can access all the information I need quickly. If I need to review past notes or other details about a patient, it’s right there and easy to find. I also appreciate the AI features that support me with documentation and make the process feel more straightforward. Review collected by and hosted on G2.com.

I dislike how often it logs me out if I haven’t used my computer for a while. I understand it’s for security, but it still annoys me that I have to keep logging back in. Review collected by and hosted on G2.com.

I really like the AI Sidekick feature in Prompt Health. The fact that I can dictate all of my notes and it will accurately organize them into subjective assessment, objective and plan without much effort is a huge time saver and very helpful to me. It also adds other things that I wasn't even thinking about, and when I use it to record conversations with my patients for evaluations, it captures details that I would often forget to include. Review collected by and hosted on G2.com.

Everything is working pretty well. It would be lovely if the beta feature for Prompt Health expanded. For instance, it is very easy at this point in time to record an eval for my patient and have things like range of motion and strength for a body part be opened up. However, when I perform a reevaluation to add a body part, I cannot simply just talk about strength or range of motion for a new body part and have it automatically opened up. It seems like that feature is still being developed though, and I don't necessarily think this is a problem with Prompt Health. It's just something that they are starting to work on and trying to improve. Review collected by and hosted on G2.com.

I like Sidekick the most. I like the AI component and how it really cuts down on documentation time. I also like the analytical point of view and how easily it gives you analytics. Sidekick AI just cuts down on our document time, allows us to spend more time with our patients, less time on our computers, and reduces the amount of documentation we take home. Review collected by and hosted on G2.com.

I don't like the interface of the schedule. It doesn't make it easy to count how many visits a patient needs for a progress note for authorization or for Medicare 10. The schedule interface is my least favorite part in terms of how it looks. Also, the initial setup was not easy. The training modules weren't helpful; they felt more like a sales pitch instead of actually walking us through how to use the features. There were a lot of modules, which took a lot of time. It could have been more simplified and efficient. Review collected by and hosted on G2.com.