What problems is PowerSchool Special Programs solving and how is that benefiting you?
Special Programs is completely horrific to use - if you can avoid using it, do so at all costs for your sanity. The staff at my school aren't even using it yet, because it's not user-friendly at all. I've been working for the past year to get it to a point where it can be used at my schools and my experience has been extremely frustrating.
First, in January of 2022, I met with a rep to talk about documents that we would like to have changed or added to Special Programs. It took him and his team 4 months (May 2022) to get back to us on the cost of what those documents would cost (and that was only after I pestered him with emails). The cost for those documents to be made was going to be over $40,000, so I decided to edit the documents that I could.
If you're good at coding or understand how data systems work, then MAYBE you could understand how to edit documents, but for me it was a painful process. I have had to call the help-line at least once a week and their redeeming quality is that the customer service people are very friendly. However, if they don't know the answer to your question, they'll open a ticket with you (fairly normal). But then it could take them another TWO MONTHS to get back to you on your questions. And again, that's only AFTER you've emailed them and asked them for follow up. The other thing that is extremely frustrating is that they rarely know how to troubleshoot their own system. Not their fault, but it's so frustrating when I call and 50% of the time they say "Oh, you should be able to see (this) or you should be able to do (that)" and then I can't and then they have to open a ticket and I have to wait for weeks for the issue to be resolved.
I have small panic attacks when I think about how I'm going to be able to train my staff on this system, when it's so frustrating to use. Teachers and school staff have enough paperwork that they have to do, you'd think systems that are designed to help schools would be user friendly and easy to use. Not the case.
Do yourself a favor and DON'T buy or use Special Programs! Review collected by and hosted on G2.com.